Kore.ai

About Kore.ai

Deep Dive with Clara AI

Kore.ai is an advanced no-code interaction automation solution that automates and streamlines the customer experience across various digital and voice channels. It helps businesses to design, create, build, test, and manage virtual assistants, digital apps, and process assistants powered by Artificial Intelligence (AI). Kore.ai offers highly customizable, domain-trained, and ready-to-deploy solutions for a wide variety of digital and voice channels. They enable enterprises to address complex use cases and ensure a great customer experience while using their products. To create a positive management experience, the software automates and streamlines routine tasks in the domain of Finance, HR, Marketing, and Sales. Users get the choice to choose from a wide range of virtual assistants like SmartAssist for a superior AI-powered customer experience, BankAssist for conversational banking, ITAssist for instant IT support, HRAssist for HR routine management, and AgentAssist to provide better customer service. Kore no-code platform is free to use and free demos are available for various other virtual assistants.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

77%
Momentum

70%
Popularity

88%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Kore.ai Features

Show Feature Explanation

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Chatbots Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%

Pre-Configured Bot

Code-free Development

Chatbot

AI/Machine Learning

Natural Language Processing

Transfers/Routing

Query Suggestions

Language Detection

For Sales/Marketing

Automated Responses

Augmented Analytics

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Capture

Provides webhooks and integrations to capture lead information

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Kore.ai Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Kore.ai Custom

Features

Omnichannel
Multilingual
Universal Bots
Knowledge AI
Auto Dialog Generation
Dialog Management
Context Management
Sentiment Analysis
Integration
Security
Scalability
Deployment
Analytics
Configure & Admin
Extensibility

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Disclaimer: The pricing details were last updated on 12/03/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Kore.ai Reviews

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Review Summary

Users consistently praise Kore.AI for its user-friendly interface, making chatbot creation accessible even for non-technical users. The platform's drag-and-drop functionality, robust integrations, and pre-built templates streamline development and deployment. Users particularly appreciate the platform's power in automating tasks, enhancing customer engagement, and providing efficient customer support. However, some users mention limitations in the platform's knowledge graph, the need for improved documentation, and occasional performance issues. While Kore.AI generally receives positive feedback, further development in areas like analytics and debugging tools could optimize the user experience.

Pros

Easy to use: Developers can build chatbots with minimal coding knowledge.
Featurerich: Offers a robust set of features for chatbot development and deployment.
Scalable: Supports deployment across multiple channels and integrations with various systems.

Cons

Learning curve: Mastering advanced features may initially require some effort.
Limited language support: Language variations might pose challenges for certain use cases.
Documentation gaps: Some integration specifics might require additional research outside the platform.

Kore.ai Reviews

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