Trust Pilot is an excellent customer review management software that assists web based businesses to build trust and create a connection with their customers. As per the current market scenario, there are thousands of businesses open wide for us, providing us numerous options to choose the best. But the question arises, how do we differentiate between the beneficial and the hazardous? To help us choose the best, Trustpilot is a free and open to use software for every company and consumer, an application where everyone can share product reviews. Sharing experiences helps others in making better choices and also benefits the companies in making better sales. It is a proven fact that before buying any commodity, a high proportion of the population first check the web and go through the messages commented by the pre-users. It is there everyone understands how reliable a product or a brand is. And Trust Pilot helps the brand in gaining that reliability. From baby products to high-tech technological goods, comments on the standards and usage of every good are available on the site. Trustpilot does not only help customers buy prudent products but also helps corporations get better sales and stand out in the market with a favorable reputation. They provide a free starter pack for the beginners and a wide range of premium plans for professionals.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | Copenhagen, Denmark / +45 89 87 15 73 |
| Deployment | SaaS/Web/Cloud | Category | Reputation Management Software |
Disclaimer: The pricing details were last updated on 13/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Trustpilot pricing.
Trustpilot is Reputation Management Software. Trustpilot offers the following functionalities:
Learn more about Trustpilot features.
No, Trustpilot does not provide API.
What do you like best?
I love the fact that your customers can rate the service they have received from you and make the prospective customers know how good the company is. I especially love the 1-star customers, as they really show you where you need improvement.
What do you dislike?I hate the fact that it allows customers who are I - rate to post more than 1 review. So they will bomb the reviews and it does not really have an honest effect on the situation or company.
Recommendations to others considering the product:It is a really good software platform for QA purposes and also to show new prospective customers how good other clients feel about your product and services.
What problems are you solving with the product? What benefits have you realized?We resolve most of our customer care issues with Trustpilot as it is the platform we use for customers to voice their experiences - good or bad
What do you like best?
Very transparent, easy to use and useful platform to gather reviews and improve both services and products and customer service. Useful for SEO too. Great backend.
What do you dislike?It would be great to migrate and replicate the product reviews generated on TrustPilot to other sites and marketplaces (like Walmart.com, Amazon, etc...
What problems are you solving with the product? What benefits have you realized?Our SEO is improving. Also, the confidence it creates on our e-commerce site should help improve conversion rates.
What do you like best?
It's very easy to setup, to integrate invitations with the way we do our business. I managed to integrate it via zapier with eventbrite our event ticketing system as well as a google sheet we use internally. it works smoothly now. integrating the widgets into our site and using different tags for different pages was very useful as well.
What do you dislike?seems like deliverability of invitations might be an issue - or at the minimum it would be nice to get some creative ideas from trustpilot for how to improve the deliverability, open and click rate on invitations we're sending. They do provide good templates, but maybe some a/b testing for this important piece would be nice.
What problems are you solving with the product? What benefits have you realized?I'm adding social proof to my event registration and description pages as well as my site in general - differentiating us from competitors. We're well on our way to the 100-reviews threshold in which Google hopefully will start displaying us as a trusted brand that is reviewed.
I'm also learning more about what's working and resonating with our students based on the review process.
What do you like best?
I like how easy it was to implement on our Facebook Page since our Recommendations aren't available. I like the star rating next to our name on the Google search and I like how easy putting the TrustBoxes on the website is!
What do you dislike?I don't have dislikes at this time. I only wish I could create automatic response for 4 and 5 star reviews.
Recommendations to others considering the product:Make sure you're ready to get the website updated with the correct TrustBoxes. Google does not allow SEO rich snippets to be included on Home page for websites. The Trustbox coding can luckily be easily updated not to be a rich snippet. Aesthetically, you can't change the color of the reviews in the normal business plan.
What problems are you solving with the product? What benefits have you realized?There are no problems. We're fairly new to the platform, we would heave like to upload all of our information from AskNicely over to Trustpilot. It feels like 150,000 responses went to waste since we switched to them. The format to upload files to the "Get Reviews" section could be a little less specific. I can't just upload a csv file with first row headings.
What do you like best?
The ability to include SEO Rich Snippets on our pages. It really improves some of our subpages on our domain in the SERPs.
What do you dislike?I think the emails sent out for reviews are a bit generic.
Recommendations to others considering the product:A Google trusted review platform.
What problems are you solving with the product? What benefits have you realized?With Trustpilot being a 3rd party platform, it instills trust in our clients
What do you like best?
My questions are answered quickly and thoroughly. My account rep, Kyra, consistently checks in and is always willing to help me find better ways to streamline our review request process.
What do you dislike?Manual process to send request emails. There may be a solution to resolve this in the near future, though.
Recommendations to others considering the product:Do it! It will benefit your marketing and company overall
What problems are you solving with the product? What benefits have you realized?Trustpilot has helped us achieve our goal to increase our online presence as well as improve our rating. Now, when prospects research our company, we are present with solid star ratings and multiple reviews that strengthens trust of potential customers for us.
What do you like best?
On Trustpilot, we are able to build our reputation as a reputable business online. Otherwise, it is difficult to ensure potential customers that we are their best option.
What do you dislike?With any review system, there is the issue of having poor reviews that are misunderstandings and can harm your presence. However, we always respond to them and generally don't experience this as much as positive reviews.
What problems are you solving with the product? What benefits have you realized?I am solving the problem of building a good reputation online without having face to face interaction with clients.
What do you like best?
Everything is easy to use and there's great support if needed. Reviews can be collected with order information. There are analytics, tools, integrations and labs that can be valuable for getting the most out of this service.
What do you dislike?There's nothing specific that I dislike. If there's an issue, their support team takes care of it.
What problems are you solving with the product? What benefits have you realized?Maintaining a good reputation and collecting information to improve customer satisfaction
What do you like best?
What I like best is the feedback from our customers. As a company it gives us an opportunity to retain and to an extent keep our customers happy. It allows our company to also take a negative situation that the customer may experience and turn it into a positive.
What do you dislike?Honestly I don't dislike anything about the Trustpilot system. The program is easy to use and gives you an overall idea of customer experience.
Recommendations to others considering the product:I would recommend Trustpilot to anyone customer or business. From a business standpoint it really gives you an idea on what the overall customer experience is.
What problems are you solving with the product? What benefits have you realized?No business problems at this time.
What do you like best?
Easy to use platform, good customer service.
What do you dislike?I have not had any bad experiences with Trustpilot yet.
What problems are you solving with the product? What benefits have you realized?Trustpilot has helped us improve our company's reputation and our customer service.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
