Trustpilot is a customer review management tool that helps online businesses connect and build trust with their customers. Trustpilot is a place to share and discover reviews of companies, and every company has the tools to turn consumer feedback into business results.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Location / Phone Number||Copenhagen, Denmark / +45 89 87 15 73|
|Deployment||SaaS/Web/Cloud||Category||Reputation Management Software|
$299 per Month billed Yearly
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Disclaimer: The pricing details were last updated on 13/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The team over at TrustPilot is very helpful with the review generation process. Their UI is very easy to navigate, and reviews were generated quickly.
Their login dashboard could use an update or be able to manage your company from your personal account without multiple logins.
I would recommend TrustPilot. We've received multiple reviews and a lead through our profile on their platform.
We're generating our companies online presence - having reviews on multiple platforms helps us gain a presence in the space of digital monitoring.
I love the fact that your customers can rate the service they have received from you and make the prospective customers know how good the company is. I especially love the 1-star customers, as they really show you where you need improvement.
I hate the fact that it allows customers who are I - rate to post more than 1 review. So they will bomb the reviews and it does not really have an honest effect on the situation or company.
It is a really good software platform for QA purposes and also to show new prospective customers how good other clients feel about your product and services.
We resolve most of our customer care issues with Trustpilot as it is the platform we use for customers to voice their experiences - good or bad
Ease of use, professional team, invitation tool as well as the overall flexibility of the solution.
Not much. So far everything has been really good.
It's a great tool to get client feedback and also to promote your services.
As a new brand entering the market, getting reviews from our customers was the best way to promote our service and reassure prospect clients about the quality of our solutions.
Very transparent, easy to use and useful platform to gather reviews and improve both services and products and customer service. Useful for SEO too. Great backend.
It would be great to migrate and replicate the product reviews generated on TrustPilot to other sites and marketplaces (like Walmart.com, Amazon, etc...)
Our SEO is improving. Also, the confidence it creates on our e-commerce site should help improve conversion rates.
It's very easy to setup, to integrate invitations with the way we do our business. I managed to integrate it via zapier with eventbrite our event ticketing system as well as a google sheet we use internally. it works smoothly now. integrating the widgets into our site and using different tags for different pages was very useful as well.
seems like deliverability of invitations might be an issue - or at the minimum it would be nice to get some creative ideas from trustpilot for how to improve the deliverability, open and click rate on invitations we're sending. They do provide good templates, but maybe some a/b testing for this important piece would be nice.
I'm adding social proof to my event registration and description pages as well as my site in general - differentiating us from competitors. We're well on our way to the 100-reviews threshold in which Google hopefully will start displaying us as a trusted brand that is reviewed.
I'm also learning more about what's working and resonating with our students based on the review process.
It is very easy to use and see the result immediately.
It is very expensive especially for small and medium size business since after all, what it can do is limited.
It is a very good software if you have unlimited resource and desperate to have good review system. If you are a small business with limited resources, it'd better to try something else because what review can bring is very limited any way. It does help though, just not worth to pay so high price.
Have customers' review comments so that new users may use as reference to join. It has some effect to attract new comers since you can leave only the ones with good rank
Trustpilot would check-in frequently with new features, and were quick to let me know about how these changes affect me.
Without notifying the signatory (myself), they increased the price of the annual subscription by 15%. The customer success agent insisted that there was nothing that we can do. After a lot of back and forth about adding services at no cost (the usual sales pitch), there was no productive conversation to be had. So we ended up disputing the charges. We got a refund for one of the months, but then got charged again. The customer success agent (the very same one) was still trying to upsell me during this process. Honestly, I cannot recommend Trustpilot for any company. I would have appreciated a little transparency and honesty, but got neither from a company that handles reviews.
There are much better alternatives.
We were trying to manage our online reputation, boost our SEO efforts, and gain client feedback. During the year we used it, we were able to see small boosts.
I like how easy it was to implement on our Facebook Page since our Recommendations aren't available. I like the star rating next to our name on the Google search and I like how easy putting the TrustBoxes on the website is!
I don't have dislikes at this time. I only wish I could create automatic response for 4 and 5 star reviews.
Make sure you're ready to get the website updated with the correct TrustBoxes. Google does not allow SEO rich snippets to be included on Home page for websites. The Trustbox coding can luckily be easily updated not to be a rich snippet. Aesthetically, you can't change the color of the reviews in the normal business plan.
There are no problems. We're fairly new to the platform, we would heave like to upload all of our information from AskNicely over to Trustpilot. It feels like 150,000 responses went to waste since we switched to them. The format to upload files to the "Get Reviews" section could be a little less specific. I can't just upload a csv file with first row headings.
The layout and web widgets are aesthetically pleasing and simple enough to navigate.
The AFS is anemic and extremely cumbersome both to get running and to modify, particularly if tied to CRM software email deployments.
The platform is heavily reviewer biased and provides little functionality or recourse around reviews for its vendor partners. Reviews also require virtually zero useful or actionable information to be approved for publishing, giving prospective buyers very little insight into the product they're considering and doing very little besides aggregating highly superfluous social proof. There is zero lead capability or buyer intent information.
This service is better suited for B2C, product-oriented companies. If you're making a business decision and not a consumer one, look for information on another platform. If you're looking for a B2B review platform partner, look elsewhere as well.
We have a review page widget and some perfunctory degree of social proof that has exactly zero influence over the purchase decisions of our prospective buyers.
I like that our star rating is shown alongside our site in organic searches.
I wish we could auto-tag our reviews. It would save our staff some time.
Make sure you have someone who can tag the reviews so you can utilize the widgets and marketing tools.
We wanted a star rating to show with our Google ads. It's nice social proof.