Home/Reputation Management Software/Trustpilot
Updated on: November 18, 2019
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Trustpilot - Reputation Management Software : SaaSworthy.com
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Trustpilot

Behind every review is an experience that matters
(132 Ratings) Write Review

Trustpilot is a customer review management tool that helps online businesses connect and build trust with their customers. Trustpilot is a place to share and discover reviews of companies, and every company has the tools to turn consumer feedback into business results.

Trustpilot Awards

Trustpilot Features Show All Features

Trustpilot Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Copenhagen, Denmark / +45 89 87 15 73
Deployment SaaS/Web/Cloud Category Reputation Management Software

Trustpilot Pricing

Pricing ModelFreemium , Subscription , Quotation Based
How much does Trustpilot cost ?
The pricing for Trustpilot starts at $299.0 per month. Trustpilot has 2 different plans such as - Lite at $299.0 per month and Pro at $549.0 per month. Trustpilot offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free
Free

Free Forever

Plan Features

  • A basic starter package that makes it easy to collect and respond to reviews
Lite
$299 /Month

$299 per Month billed Yearly

Showcase reviews on your website & clearly demonstrate marketing ROI.

Plan Features

  • A basic starter package that makes it easy to collect and respond to reviews
  • Review email invitations and Lite makes it easy to showcase your stars and TrustScore on your website with a variety of Trustboxes best suited for you.
Pro
$549 /Month

Plan Features

  • Give your marketing & sales a significant boost with a wide range of customizable tools.

  • A comprehensive, ready-to-go solution that makes it easy to collect, respond, analyze, and showcase reviews to help improve ALL your sales and marketing efforts.
Enterprise
Custom

Plan Features

  • Full access to Trustpilot Business with superior integrations, data protection & account management.
  • Everything in Pro and ideal for growing & established brands that require a customizable review solution.

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 13/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Trustpilot Reviews

OVERALL RATING
4.1
Based on 132 Rating(s)
Rating Distribution
  • 105
  • 14
  • 0
  • 3
  • 10
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Source : g2crowd.com
(Reviewed on 03 June 2019)
"Decent review platform that helps our company with web exposure "

What do you like best?

The team over at TrustPilot is very helpful with the review generation process. Their UI is very easy to navigate, and reviews were generated quickly.

What do you dislike?

Their login dashboard could use an update or be able to manage your company from your personal account without multiple logins.

Recommendations to others considering the product:

I would recommend TrustPilot. We've received multiple reviews and a lead through our profile on their platform.

What problems are you solving with the product? What benefits have you realized?

We're generating our companies online presence - having reviews on multiple platforms helps us gain a presence in the space of digital monitoring.

...more
Source : g2crowd.com
(Reviewed on 03 June 2019)
"Very convenient "

What do you like best?

I love the fact that your customers can rate the service they have received from you and make the prospective customers know how good the company is. I especially love the 1-star customers, as they really show you where you need improvement.

What do you dislike?

I hate the fact that it allows customers who are I - rate to post more than 1 review. So they will bomb the reviews and it does not really have an honest effect on the situation or company.

Recommendations to others considering the product:

It is a really good software platform for QA purposes and also to show new prospective customers how good other clients feel about your product and services.

What problems are you solving with the product? What benefits have you realized?

We resolve most of our customer care issues with Trustpilot as it is the platform we use for customers to voice their experiences - good or bad

...more
Source : g2crowd.com
(Reviewed on 16 May 2019)
"Outstanding Service"

What do you like best?

Ease of use, professional team, invitation tool as well as the overall flexibility of the solution.

What do you dislike?

Not much. So far everything has been really good.

Recommendations to others considering the product:

It's a great tool to get client feedback and also to promote your services.

What problems are you solving with the product? What benefits have you realized?

As a new brand entering the market, getting reviews from our customers was the best way to promote our service and reassure prospect clients about the quality of our solutions.

...more
Source : g2crowd.com
(Reviewed on 14 May 2019)
"Excellent platform for service and product reviews "

What do you like best?

Very transparent, easy to use and useful platform to gather reviews and improve both services and products and customer service. Useful for SEO too. Great backend.

What do you dislike?

It would be great to migrate and replicate the product reviews generated on TrustPilot to other sites and marketplaces (like Walmart.com, Amazon, etc...)

What problems are you solving with the product? What benefits have you realized?

Our SEO is improving. Also, the confidence it creates on our e-commerce site should help improve conversion rates.

...more
Source : g2crowd.com
(Reviewed on 14 May 2019)
"Great easy to use service"

What do you like best?

It's very easy to setup, to integrate invitations with the way we do our business. I managed to integrate it via zapier with eventbrite our event ticketing system as well as a google sheet we use internally. it works smoothly now. integrating the widgets into our site and using different tags for different pages was very useful as well.

What do you dislike?

seems like deliverability of invitations might be an issue - or at the minimum it would be nice to get some creative ideas from trustpilot for how to improve the deliverability, open and click rate on invitations we're sending. They do provide good templates, but maybe some a/b testing for this important piece would be nice.

What problems are you solving with the product? What benefits have you realized?

I'm adding social proof to my event registration and description pages as well as my site in general - differentiating us from competitors. We're well on our way to the 100-reviews threshold in which Google hopefully will start displaying us as a trusted brand that is reviewed.

I'm also learning more about what's working and resonating with our students based on the review process.

...more
Source : g2crowd.com
(Reviewed on 24 April 2019)
"Easy to use ranking software"

What do you like best?

It is very easy to use and see the result immediately.

What do you dislike?

It is very expensive especially for small and medium size business since after all, what it can do is limited.

Recommendations to others considering the product:

It is a very good software if you have unlimited resource and desperate to have good review system. If you are a small business with limited resources, it'd better to try something else because what review can bring is very limited any way. It does help though, just not worth to pay so high price.

What problems are you solving with the product? What benefits have you realized?

Have customers' review comments so that new users may use as reference to join. It has some effect to attract new comers since you can leave only the ones with good rank

...more
Source : g2crowd.com
(Reviewed on 09 April 2019)
"Services satisfactory, but predatory pricing and collection"

What do you like best?

Trustpilot would check-in frequently with new features, and were quick to let me know about how these changes affect me.

What do you dislike?

Without notifying the signatory (myself), they increased the price of the annual subscription by 15%. The customer success agent insisted that there was nothing that we can do. After a lot of back and forth about adding services at no cost (the usual sales pitch), there was no productive conversation to be had. So we ended up disputing the charges. We got a refund for one of the months, but then got charged again. The customer success agent (the very same one) was still trying to upsell me during this process. Honestly, I cannot recommend Trustpilot for any company. I would have appreciated a little transparency and honesty, but got neither from a company that handles reviews.

Recommendations to others considering the product:

There are much better alternatives.

What problems are you solving with the product? What benefits have you realized?

We were trying to manage our online reputation, boost our SEO efforts, and gain client feedback. During the year we used it, we were able to see small boosts.

...more
Source : g2crowd.com
(Reviewed on 07 April 2019)
"So Far So Good"

What do you like best?

I like how easy it was to implement on our Facebook Page since our Recommendations aren't available. I like the star rating next to our name on the Google search and I like how easy putting the TrustBoxes on the website is!

What do you dislike?

I don't have dislikes at this time. I only wish I could create automatic response for 4 and 5 star reviews.

Recommendations to others considering the product:

Make sure you're ready to get the website updated with the correct TrustBoxes. Google does not allow SEO rich snippets to be included on Home page for websites. The Trustbox coding can luckily be easily updated not to be a rich snippet. Aesthetically, you can't change the color of the reviews in the normal business plan.

What problems are you solving with the product? What benefits have you realized?

There are no problems. We're fairly new to the platform, we would heave like to upload all of our information from AskNicely over to Trustpilot. It feels like 150,000 responses went to waste since we switched to them. The format to upload files to the "Get Reviews" section could be a little less specific. I can't just upload a csv file with first row headings.

...more
Source : g2crowd.com
(Reviewed on 21 February 2019)
"Poor fit for a B2B or SaaS company, further hindered by lackluster service & support."

What do you like best?

The layout and web widgets are aesthetically pleasing and simple enough to navigate.

What do you dislike?

The AFS is anemic and extremely cumbersome both to get running and to modify, particularly if tied to CRM software email deployments.

The platform is heavily reviewer biased and provides little functionality or recourse around reviews for its vendor partners. Reviews also require virtually zero useful or actionable information to be approved for publishing, giving prospective buyers very little insight into the product they're considering and doing very little besides aggregating highly superfluous social proof. There is zero lead capability or buyer intent information.

Recommendations to others considering the product:

This service is better suited for B2C, product-oriented companies. If you're making a business decision and not a consumer one, look for information on another platform. If you're looking for a B2B review platform partner, look elsewhere as well.

What problems are you solving with the product? What benefits have you realized?

We have a review page widget and some perfunctory degree of social proof that has exactly zero influence over the purchase decisions of our prospective buyers.

...more
Source : g2crowd.com
(Reviewed on 30 January 2019)
"Leg up on our competition"

What do you like best?

I like that our star rating is shown alongside our site in organic searches.

What do you dislike?

I wish we could auto-tag our reviews. It would save our staff some time.

Recommendations to others considering the product:

Make sure you have someone who can tag the reviews so you can utilize the widgets and marketing tools.

What problems are you solving with the product? What benefits have you realized?

We wanted a star rating to show with our Google ads. It's nice social proof.

...more
Read All Reviews

Videos on Trustpilot Youtube Official Channel

Trustpilot: Ever-improving experiences for everyone
Trustpilot: Ever-improving experiences for everyone
How brands supercharge their advertising with Trustpilot
How Trustpilot reviews get you closer to your customers and power your business forward

Trustpilot Screenshots

Trustpilot Demo - Review Dashboard
Trustpilot Demo - Quicken Loans Profile Page
Trustpilot Demo - Monthly Review Breakdown
Trustpilot Demo - Boost your marketing with Trustpilot!
Trustpilot Demo - Review Dashboard
Trustpilot Demo - Review Dashboard
Trustpilot Demo - Quicken Loans Profile Page
Trustpilot Demo - Monthly Review Breakdown
Trustpilot Demo - Boost your marketing with Trustpilot!