Home/Social Media Management Software/Sprout Social
Updated on: March 29, 2020
What is Sprout Social ?
Sprout Social - Social Media Management Software : SaaSworthy.com
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sprout Social

A complete solution for customer enagagement
(511 Ratings) Write Review

Sprout Social is a social tool that manages, schedules, analyzes and publish content for brands on social channels. A methodological approach to Brands and customer engagement platform. Social CRM with integrated tools and targeted customers increases the productivity and enhances teamwork. It is used commonly on all sizes of industries.

Sprout Social Awards

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Sprout Social Features Show All Features

Sprout Social Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Chicago, IL / +1-866-878-3231
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Social Media Management Software

Sprout Social Pricing

Pricing ModelFree Trial , Subscription
Standard
$99 /User/Month

Essential tools for professionals.

Features

  • 5 social profiles
  • All-in-one social inbox
  • Publish, schedule, draft and queue posts
  • Social content calendar
  • Review management
  • Profiles, keywords and locations monitoring
  • Tasking and social CRM tools
  • Group, profile and post-level reporting
  • Paid promotion tools to boost Facebook posts
  • iOS and Android mobile apps
Professional
$149 /User/Month

Powerful tools for social business.

Features

  • 10 social profiles
  • Includes features of Standard plan, plus
  • Competitive reports for Instagram, Facebook and Twitter
  • Incoming and outgoing message content tagging
  • Custom workflows for multiple approvers and steps
  • Scheduling for optimal send times
  • Response rate and time analysis reports
  • Trend analysis for Twitter keywords and hashtags
  • Paid social reporting for Facebook, Instagram, Twitter and LinkedIn
  • Helpdesk integration
Advanced
$249 /User/Month

Advanced tools for social business at scale.

Features

  • Includes features of Professional plan, plus
  • Message Spike Alerts for increased message activity
  • Digital asset and content library
  • Chatbots with automation tools
  • Saved and suggested replies
  • Inbox rule builder for automated actions
  • Custom URL tracking
  • Twitter surveys to define CSAT or NPS
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Sprout Social Pricing
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Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Sprout Social FAQs

Sprout Social is Social Media Management Software. Sprout Social offers the following functionalities:

  • Content Management
  • Analytics (Social Media)
  • Auto Publishing
  • Brand Tracking
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Posts Scheduling
  • Social Media Monitoring

Learn more about Sprout Social features.

The pricing for Sprout Social starts at $99.00 per user per month. Sprout Social has 3 different plans:

  • Standard at $99.00 per user per month.
  • Professional at $149.00 per user per month.
  • Advanced at $249.00 per user per month.

No, Sprout Social does not offer a free plan.

Learn more about Sprout Social pricing.

Yes, Sprout Social provides API.

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Sprout Social Reviews

OVERALL RATING
3.9
Based on 511 Rating(s)
Rating Distribution
  • 357
  • 82
  • 22
  • 48
  • 2
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Tim YoungsonSource : play.google.com
(Reviewed on 05 March 2020)

Love it

...more
Rubel MusicwouldSource : play.google.com
(Reviewed on 02 March 2020)

Ads Published Before Marketing Links ads

...more
Chad PeoplesSource : play.google.com
(Reviewed on 12 February 2020)

Never works on the app. Have to close everything and save it as a draft and then wait until I'm at a computer to schedule posts. Constantly crashes and is a waste of time. Save yourself the trouble and just stick with the online version.

...more
Marina GSource : g2crowd.com
(Reviewed on 12 February 2020)
"Ease of scheduling posts"

...more
SpdtecSource : play.google.com
(Reviewed on 09 February 2020)

I love it and it easy to use

...more
ပန္း စြယ္ေတာ္Source : play.google.com
(Reviewed on 05 February 2020)

So happy jop

...more
Agency in Computer SoftwareSource : g2crowd.com
(Reviewed on 04 February 2020)
"Sprout Social - Solves My Challenge for Channel Partner Social Media Marketing"

What do you like best?

Sprout Social is efficient and extremely effective. It doesn't try to be everything - and is more intuitive than other social media management platforms (e.g. HootSuite). The analytics are meaningful - clean and crisp. The customer support is very responsive and helpful.

What do you dislike?

After almost 6 years of using Sprout Social, no problems to date - still understanding its capabilities.

Recommendations to others considering the product:

Don't hesitate to contact their support department - very helpful - eager to assist.

What problems are you solving with the product? What benefits have you realized?

I run a managed service of social media for channel partners for Sage Intacct Inc. (the leading midmarket cloud financial software). I needed an intuitive service to manage multiple social media platforms (Twitter, LinkedIn, Facebook) for multiple channel partners - and the ability to schedule updates in advance.

...more
Jimmy VSource : g2crowd.com
(Reviewed on 04 February 2020)
"A great way to keep in touch with current and potential customers."

What do you like best?

Scheduling posts for Twitter, Facebook and Instagram is a breeze and the messages feed that combines all three channels makes community management easy.

What do you dislike?

A small nitpick, but it takes a bit of effort to sort through the crowded messages feed if you don't take the time to set up keywords.

Recommendations to others considering the product:

The single social messaging feed and keyword searches are easier to focus on than the multiple columns that similar services use.

What problems are you solving with the product? What benefits have you realized?

We're able to communicate with more guests via keyword searches which has increased our crm and engagement.

...more
RachelSource : play.google.com
(Reviewed on 19 January 2020)

Horrible app. Absolutely useless for working on incomings. Nothing actually completes out!!!!! EDIT since the devs don't understand, I DO have the 'hide completed' enabled. The issue is that those that I complete out do not get COMPLETED. They show as un-completed in the web version once opened up. Way to put blame on users though. Very nice diversion.

...more
Verified UserSource : trustradius.com
(Reviewed on 17 January 2020)
Sprout Social: Better Functionality, Better Social

Use Cases and Deployment Scope

I work on creating and posting social content for clients, and a few of them have opted to use Sprout Social to manage their social accounts. They wanted a platform that would include multi-functionality and serve as their overarching content hub. We gave them the options for a few different platforms, and quite a few tapped Sprout Social to be the center of all things social.

Pros and Cons

  • Schedule, post and monitor social feeds.
  • Ability to track, analyze and post from a greater number of accounts. Other platforms I use only have Facebook and Twitter integration. Sprout Social has the ability to host more than that (Instagram, LinkedIn, etc.).
  • Great, simple and easy to use interface. I use a few different social platforms for clients, and I love how clean and uncomplicated Sprout Social is. Many of its competitors are not as
  • Data reporting and analysis.
  • Overall, more capabilities than other social platforms (chatbot creation, private messaging, Facebook page management and so on).
Edit
  • I think the task manager option has a lot of great potential, but as it is now, my team and I don't have much use for it. I'd like to see that a bit more built out as an additional project management tool.

Likelihood to Recommend

Sprout Social is the perfect one-stop platform for all things social. If you're looking for high-level social management for a variety of social channels (not just Facebook or Twitter), or just in-depth analytics and capabilities for Facebook and Twitter, then this is the platform you should be using. Sprout Social has a smart, intuitive design that is easy to use (which is my big gripe with other platforms such as Hootsuite and Tweetdeck, which have a lot more going on in their interfaces). That said, if you are a smaller firm, or have less or smaller social needs, I might scale back to a smaller social software with less functionality.
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Videos on Sprout Social

What is Sprout Social? An Overview of the Social Media Management Tool
Sprout Social Is Built On An Idea

Sprout Social Screenshots

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Sprout Social Slides

How to Create a Content Strategy for Your Employee Advocacy Platform
Using Social Media Analytics to Create Better Content

Articles on Sprout Social

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