Home/Contact Center Operations Software/Genesys PureEngageUpdated on: January 29, 2023

Genesys PureEngage

Manage your customer’s experience in an effective manner
(740 Ratings) Write Review

What is Genesys PureEngage and how does it work? Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services.

Genesys PureEngage Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Daly City, California / +1.855.257.8219
Deployment SaaS/Web/Cloud Official Website https://www.genesys.com/platform/pureengage
Category Contact Center Operations Software

Genesys PureEngage Pricing

Pricing ModelFree Trial , Quotation Based
Genesys PureEngage


  • Channels
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Session Routing
  • Session Queuing
  • Concurrent Calling
  • Customization
  • Conversation Archiving
  • Lead Development
  • Knowledge Base
  • Session Summary Notes
  • Administrator Access
  • Reporting & Dashboards

Disclaimer: The pricing details were last updated on 18/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Genesys PureEngage pricing.

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Genesys PureEngage Reviews

OVERALL RATING 4.4 Based on 740 Rating(s)
Rating Distribution
  • 61.5 %
  • 32.5 %
  • 5 %
  • 0.5 %
  • 0.5 %
Read All Reviews

Videos on Genesys PureEngage

Y-Axis improves efficiency and customer satisfaction with Genesys PureEngage
Y-Axis improves efficiency and customer satisfaction with Genesys PureEngage
Transforming online education experiences with PureEngage

Genesys PureEngage Screenshots

Genesys Portal
Real-time information
Genesys Portal
Genesys Portal
Real-time information

Genesys PureEngage FAQs

Yes, Genesys PureEngage provides API.


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