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About Genesys PureEngage

Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services.

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

Genesys PureEngage Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 18/12/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Genesys PureEngage Pricing.

Genesys PureEngage Alternatives

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Genesys PureEngage Reviews

User Rating

4.3/5 (Based on 698 Ratings)

Ratings Distribution

  • Excellent

    62%
  • Very Good

    31.7%
  • Average

    4.9%
  • Poor

    0.7%
  • Terrible

    0.7%

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Genesys PureEngage FAQs

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Does Genesys PureEngage provide API?

Yes, Genesys PureEngage provides API.

Genesys PureEngage Contact

Vendor Details

Daly City, California

Contact Details

+1.855.257.8219

https://www.genesys.com/platform/pureengage

Social Media Handles

Not available

Customers

Quicken
Property Guys
Rosehulman
Ticketmaster

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