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About Medallia Experience Cloud

Medallia Experience Cloud is a highly sought-after SaaS platform that fuses customer experience data with machine learning to increase customer engagement rates in real-time. It delivers expertly crafted services that are widely trusted by prominent companies like Benefit Cosmetics, Sephora, Canadian Automobile Association, Hilton, Walmart, etc. Brands can also depend on the platform to draw essential information from direct and indirect customer feedback and create exceptional business services. This platform provides an AI-powered experience management facility that detects patterns, anticipates needs, predicts behaviour and drives high-quality customer experience through a single dashboard. Also, it facilitates real-time sync between workforce hierarchies through seamless integration with multiple CRM, ERP, or HCM systems. Beyond this, Medallia Experience Cloud is also compatible with CCPA and GDPR security standards along with other privacy laws. Thus providing seamless business process management and accurate data access controls. DPA metrics included within the same comes equipped with European Commission's model clauses.

Screenshots & Videos

Medallia Experience Cloud screenshot
Medallia Experience Cloud screenshot
Medallia Experience Cloud screenshot

Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Medallia Experience Cloud Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Medallia Experience Cloud Custom

Features

  • Text Analytics
  • Suggested Actions
  • Risk Scoring
  • Complex hierarchy modeling
  • Real-time synchronization
  • Program configuration
  • Reporting configuration
  • Data Access and Permissions
  • Pre-Built Integrations
  • Data Management
  • APIs
  • Data security controls
  • Regulatory compliance

Disclaimer: The pricing details were last updated on 18/02/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Medallia Experience Cloud Pricing.

Medallia Experience Cloud Alternatives

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

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Medallia Experience Cloud Reviews

User Rating

4.4/5 (Based on 72 Ratings)

Ratings Distribution

  • Excellent

    54.2%
  • Very Good

    40.3%
  • Average

    2.8%
  • Poor

    0%
  • Terrible

    2.8%

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Medallia Experience Cloud Screenshots

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Medallia Experience Cloud FAQs

What are the top alternatives for Medallia Experience Cloud?

Here`s a list of the best alternatives for Medallia Experience Cloud:

Does Medallia Experience Cloud provide API?

Yes, Medallia Experience Cloud provides API.

Medallia Experience Cloud Contact

Vendor Details

San Francisco, CA

Contact Details

+1 650-321-3000

https://www.medallia.com/platform/

Social Media Handles

Not available

Medallia Experience Cloud Integrations

Salesforce
Salesforce CRM Software

Disclaimer

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