Intalk.io

About Intalk.io

Intalk.io is an multichannel customer engagement software solution with enterprise-grade communication capabilities that is based in India. Within a dynamic and comprehensive, centrally controlled Customer Experience Management Platform, Intalk.io combines all company communication channels - call, SMS, email, social media, and webchat in one. Intalk.io’s smart solutions make it simpler for the user to manage the workflow using the cloud contact center technology in order to provide a smooth experience. It helps to improve customer satisfaction, boost ROI, and elevate the FCR scale across all departments and sectors. Your clients can enjoy a smooth experience while communicating with you. It focuses on assisting you in overcoming obstacles and strengthening your client connections. With Intalk.io, users get a cloud contact centre software solution that steers their brand in the correct direction by providing outstanding customer service and offers them a competitive advantage by increasing quality leads. You can increase your sales team's productivity by concentrating on the appropriate leads. Furthermore, it gives your staff the tools they need to convert more customers. The platform offers a free demo too.

Pricing

Free Trial Available
Intalk.io Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

62%
Popularity

67%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Intalk.io Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Intalk.io Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Intalk Custom

Intalk.io is available in Cloud-Based, On-Premise, as well as Hybrid Models.

Features

Multi-Channel Interaction Handling
Intelligent IVR
Automatic Call Distribution (ACD)
Meeting & Callback Scheduler
Call Recording
A Spectacular Configuration Manager
Multi-Level Disposition Labelling
Web Call Back
CTI Screen Pop-Ups
Real-time Monitoring
Sticky Agent
Mobile Agent
Customer Satisfaction Rating
Intelligent Contact Routing
Historical Reports and Real-time Dashboard

Disclaimer: The pricing details were last updated on 28/08/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Intalk.io Pricing.