Home/Call Center Software/Intalk.io
Updated on: October 3, 2022
Intalk.io - Call Center Software
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intalk.io

The smart omnichannel customer engagement platform
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What is Intalk.io and how does it work?

Intalk.io is an multichannel customer engagement software solution with enterprise-grade communication capabilities that is based in India. Within a dynamic and comprehensive, centrally controlled Customer Experience Management Platform, Intalk.io combines all company communication channels - call, SMS, email, social media, and webchat in one. Intalk.io’s smart solutions make it simpler for the user to manage the workflow using the cloud contact center technology in order to provide a smooth experience. It helps to improve customer satisfaction, boost ROI, and elevate the FCR scale across all departments and sectors. Your clients can enjoy a smooth experience while communicating with you. It focuses on assisting you in overcoming obstacles and strengthening your client connections. With Intalk.io, users get a cloud contact centre software solution that steers their brand in the correct direction by providing outstanding customer service and offers them a competitive advantage by increasing quality leads. You can increase your sales team's productivity by concentrating on the appropriate leads. Furthermore, it gives your staff the tools they need to convert more customers. The platform offers a free demo too.

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Intalk.io Features Show All Features

Intalk.io Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Delhi, India - 122018 / +91-124-4005477
Deployment SaaS/Web/Cloud Official Website https://www.intalk.io/
Category Call Center Software

Intalk.io Pricing

Pricing ModelFree Trial , Quotation Based
Intalk
Custom

Intalk.io is available in Cloud-Based, On-Premise, as well as Hybrid Models.

Features

  • Multi-Channel Interaction Handling
  • Intelligent IVR
  • Automatic Call Distribution (ACD)
  • Meeting & Callback Scheduler
  • Call Recording
  • A Spectacular Configuration Manager
  • Multi-Level Disposition Labelling
  • Web Call Back
  • CTI Screen Pop-Ups
  • Real-time Monitoring
  • Sticky Agent
  • Mobile Agent
  • Customer Satisfaction Rating
  • Intelligent Contact Routing
  • Historical Reports and Real-time Dashboard

Disclaimer: The pricing details were last updated on 28/08/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Intalk.io pricing.

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Intalk.io FAQs

Intalk.io is Call Center Software. Intalk.io offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Intalk.io features.

No, Intalk.io does not provide API.


Disclaimer

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