WebsiteAlive Pricing, Reviews and Features (September 2023)

WebsiteAlive Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors

WebsiteAlive Technical details

Support

24/7 (Live rep) Business Hours Online

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

Houston, TX 77027 / 1-888-696-4513

Deployment

SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac

Official Website

https://www.websitealive.com/

Category

Live Chat Software

WebsiteAlive Pricing

Pricing ModelSubscription

AliveChat

$30 /Month

$20 per Month per Additional License

Features

1 Operator License
Unlimited Chats
Mobile Chat
Customization
Visitor Tracking and Invitations
Chat Transcripts
Admin Rights
Co-Chat
Visitor Chat Window
Multiple Websites
Offline Email Form
Language/Localization
Fonts
Proactive Pop-Ups
Chat Button Gallery
Operator Profile Photo
Live Site Monitor
Visitor Footprints
Referrer and Entry URLs
Geo-Location
Efficient Call Routing
Call Queue
Multiple Departments
Pre-Chat Survey
End-of-Chat Survey
Multiple Chat Lines
Call Transfer
Spell Check
Auto-Send Chat to Emails (Admin)
Chat Labels
Proactive Pop-Up Invites
Automatic Proactive Pop-Ups
Past Chat Lookup
SSL Secured Chat
Typing Indicator
Hotkeys and Canned Phrases
Auto-Greetings
Chat Emailed to Visitors
Return Visitor Recognition
Internal Operator Chat
Page Tagging
Survey Results
Proactive Pop-up Invitation Report
Email and Ticket Support
Live Chat Support
Phone Support

AliveChat Plus

$50 /Month

$40 per Month per Additional license

Features

1 Operator License
Unlimited Chats
Includes features of Alive Chat plan, plus
Desktop Screen Sharing
Reporting Suite
Visitor Recorder
Site Traffic Monitor and Admin Chat
Operator Performance
Chat Trends
Average Concurrent Chats
Pre-Chat/Post-Chat Survey Report
Concurrent Chats
VIP Priority Support

Enterprise

Custom

Features

1-on-1 Consultation
Integration With Business Operations
Customized Solutions
Unique Marketing Campaigns
Specialized Support

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 25/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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