Home/Live Chat Software/WebsiteAlive
Updated on: October 16, 2021

What is WebsiteAlive ?

WebsiteAlive - Live Chat Software
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

WebsiteAlive

Live Chat Software for Sales and Customer Happiness
(8 Ratings) Write Review

WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications.

WebsiteAlive Awards

WebsiteAlive Features Show All Features

WebsiteAlive Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Houston, TX 77027 / 1-888-696-4513
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

WebsiteAlive Pricing

Pricing ModelSubscription
AliveChat
$30 /Month

$20 per Month per Additional License

Features

  • 1 Operator License
  • Unlimited Chats
  • Mobile Chat
  • Customization
  • Visitor Tracking and Invitations
  • Chat Transcripts
  • Admin Rights
  • Co-Chat
  • Visitor Chat Window
  • Multiple Websites
  • Offline Email Form
  • Language/Localization
  • Fonts
  • Proactive Pop-Ups
  • Chat Button Gallery
  • Operator Profile Photo
  • Live Site Monitor
  • Visitor Footprints
  • Referrer and Entry URLs
  • Geo-Location
  • Efficient Call Routing
  • Call Queue
  • Multiple Departments
  • Pre-Chat Survey
  • End-of-Chat Survey
  • Multiple Chat Lines
  • Call Transfer
  • Spell Check
  • Auto-Send Chat to Emails (Admin)
  • Chat Labels
  • Proactive Pop-Up Invites
  • Automatic Proactive Pop-Ups
  • Past Chat Lookup
  • SSL Secured Chat
  • Typing Indicator
  • Hotkeys and Canned Phrases
  • Auto-Greetings
  • Chat Emailed to Visitors
  • Return Visitor Recognition
  • Internal Operator Chat
  • Page Tagging
  • Survey Results
  • Proactive Pop-up Invitation Report
  • Email and Ticket Support
  • Live Chat Support
  • Phone Support
AliveChat Plus
$50 /Month

$40 per Month per Additional license

Features

  • 1 Operator License
  • Unlimited Chats
  • Includes features of Alive Chat plan, plus
  • Desktop Screen Sharing
  • Reporting Suite
  • Visitor Recorder
  • Site Traffic Monitor and Admin Chat
  • Operator Performance
  • Chat Trends
  • Average Concurrent Chats
  • Pre-Chat/Post-Chat Survey Report
  • Concurrent Chats
  • VIP Priority Support
Enterprise
Custom

Features

  • 1-on-1 Consultation
  • Integration With Business Operations
  • Customized Solutions
  • Unique Marketing Campaigns
  • Specialized Support

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 25/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about WebsiteAlive pricing.

WebsiteAlive FAQs

WebsiteAlive is Live Chat Software. WebsiteAlive offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about WebsiteAlive features.

No, WebsiteAlive does not provide API.

Ask the Community View Community

WebsiteAlive Alternatives WebsiteAlive Alternatives

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Intercom
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tawk.to
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LiveHelpNow
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Olark
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Comm100 Live Chat
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Provide Support
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WebsiteAlive vs Provide Support

WebsiteAlive Reviews

OVERALL RATING
4.2
Based on 8 Rating(s)
Rating Distribution
  • 0 %
  • 100 %
  • 0 %
  • 0 %
  • 0 %
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Source : g2crowd.com
(Reviewed on 25 April 2017) "Enjoyed this program very much"

What do you like best?

The software is organized well and the ease of use it nicely done.

What do you dislike?

Sometimes I experience slow or a frozen screen when running too many chats at once.

What business problems are you solving with the product? What benefits have you realized?

Makes multitasking easier

...more
User in Marketing and Advertising
User in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 25 April 2017) "Enjoyed this program very much"

What do you like best?

The software is organized well and the ease of use it nicely done.

What do you dislike?

Sometimes I experience slow or a frozen screen when running too many chats at once.

What problems are you solving with the product? What benefits have you realized?

Makes multitasking easier

...more
Source : g2crowd.com
(Reviewed on 21 April 2017) "Works with multiple clients/vendors at one time"

What do you like best?

We can use multiple clients through one portal.

What do you dislike?

The inability to take a message on the program. If you do not have someone logged in it just rings and times out.

What business problems are you solving with the product? What benefits have you realized?

We utilize the program to gain new customers.

...more
Consultant in Information Technology and Services
Consultant in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 21 April 2017) "Works with multiple clients/vendors at one time"

What do you like best?

We can use multiple clients through one portal.

What do you dislike?

The inability to take a message on the program. If you do not have someone logged in it just rings and times out.

What problems are you solving with the product? What benefits have you realized?

We utilize the program to gain new customers.

...more
Source : g2crowd.com
(Reviewed on 08 June 2016) "This software allows your clients to ask quick questions through a chat feature."

What do you like best?

I like that you can place a pop-up button on any site that users could have questions about. We use it as a way to answer quick questions for students having technical issues. When someone starts a chat session, all users that are logged into the Alive chat will get an alert indicating an incoming chat. You also have the ability to transfer a current chat to another user logged into the site. You can also change the notification sound that comes through. Also, we have this pop-up button on several of our sites in case users are having log in problems. You can monitor how many people are on a particular site, and even see how long a certain user has been on that site. If they have been on the site for a while, you can initiate a chat session with them, and ask if they need any help.

What do you dislike?

The only thing I do not like about it, is when you are engaged in a chat with a user, sometimes the user will not respond right away and the chat window will stay open as long as no one hits 'close'.

Recommendations to others considering the product

If you have many users that contact you for technical issues, this is a great tool. Users can start a quick chat to ask quick questions.

What business problems are you solving with the product? What benefits have you realized?

We are assisting existing and prospective students with quick questions they may have. We have realized that some questions are not technical, but we can gather information for them and they do not have to call several departments to ask simple questions.

...more
Administrator in Computer & Network Security
Administrator in Computer & Network SecuritySource : g2crowd.com
(Reviewed on 08 June 2016) "This software allows your clients to ask quick questions through a chat feature."

What do you like best?

I like that you can place a pop-up button on any site that users could have questions about. We use it as a way to answer quick questions for students having technical issues. When someone starts a chat session, all users that are logged into the Alive chat will get an alert indicating an incoming chat. You also have the ability to transfer a current chat to another user logged into the site. You can also change the notification sound that comes through. Also, we have this pop-up button on several of our sites in case users are having log in problems. You can monitor how many people are on a particular site, and even see how long a certain user has been on that site. If they have been on the site for a while, you can initiate a chat session with them, and ask if they need any help.

What do you dislike?

The only thing I do not like about it, is when you are engaged in a chat with a user, sometimes the user will not respond right away and the chat window will stay open as long as no one hits 'close'.

Recommendations to others considering the product:

If you have many users that contact you for technical issues, this is a great tool. Users can start a quick chat to ask quick questions.

What problems are you solving with the product? What benefits have you realized?

We are assisting existing and prospective students with quick questions they may have. We have realized that some questions are not technical, but we can gather information for them and they do not have to call several departments to ask simple questions.

...more

Videos on WebsiteAlive

WebsiteAlive Features: Internal Chat

WebsiteAlive Screenshots

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WebsiteAlive Integration

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Disclaimer

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