WebsiteAlive

About WebsiteAlive

WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $30.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

67%
Momentum

60%
Popularity

76%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Business Hours, Online

WebsiteAlive Awards

# 17 Fastest Growing Software Live Chat Software
Q3 2021

# 10 Most Searched Live Chat Software
Q3 2019

WebsiteAlive Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

WebsiteAlive Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

AliveChat $30.00 $30.00 per month

$20 per Month per Additional License

Features

1 Operator License
Unlimited Chats
Mobile Chat
Customization
Visitor Tracking and Invitations
Chat Transcripts
Admin Rights
Co-Chat
Visitor Chat Window
Multiple Websites
Offline Email Form
Language/Localization
Fonts
Proactive Pop-Ups
Chat Button Gallery
Operator Profile Photo
Live Site Monitor
Visitor Footprints
Referrer and Entry URLs
Geo-Location
Efficient Call Routing
Call Queue
Multiple Departments
Pre-Chat Survey
End-of-Chat Survey
Multiple Chat Lines
Call Transfer
Spell Check
Auto-Send Chat to Emails (Admin)
Chat Labels
Proactive Pop-Up Invites
Automatic Proactive Pop-Ups
Past Chat Lookup
SSL Secured Chat
Typing Indicator
Hotkeys and Canned Phrases
Auto-Greetings
Chat Emailed to Visitors
Return Visitor Recognition
Internal Operator Chat
Page Tagging
Survey Results
Proactive Pop-up Invitation Report
Email and Ticket Support
Live Chat Support
Phone Support

AliveChat Plus $50.00 $50.00 per month

$40 per Month per Additional license

Features

1 Operator License
Unlimited Chats
Includes features of Alive Chat plan, plus
Desktop Screen Sharing
Reporting Suite
Visitor Recorder
Site Traffic Monitor and Admin Chat
Operator Performance
Chat Trends
Average Concurrent Chats
Pre-Chat/Post-Chat Survey Report
Concurrent Chats
VIP Priority Support

Enterprise Custom

Features

1-on-1 Consultation
Integration With Business Operations
Customized Solutions
Unique Marketing Campaigns
Specialized Support

Contact the vendor to get the latest pricing detail.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 25/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about WebsiteAlive Pricing.