Home/Live Chat Software/Zendesk Chat vs HelpCrunchUpdated on: March 2, 2024

Compare Zendesk Chat vs HelpCrunch

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce Chat
Salesforce Chat Live Chat Software
Start Free Trial

Start Free Trial

Start Free Trial

ADD PRODUCT
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Salesforce Chat

Salesforce Chat

Live Chat Software
Start Free Trial

Start Free Trial

Start Free Trial

Overview

Summary

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. ..show more

HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. ..show more

Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 888-670-4887

Wilmington, Delaware / +1 650-741-0034

San Francisco, California / +1-800-664-9073

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sell Team
$25 /User/Month

Annual Subscription Term (per user per month) - $19

Monthly Subscription Term (per user per month) - $25

Features:

  • Email integration
  • Up to 3 paid users
  • 1 custom sales pipeline
  • Built-in click-to-dial & call recording
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT

ACCOUNT MANAGEMENT

  • User limits - Up to 3 paid users
  • Document storage - 2GB/user
  • Data Imports
  • Duplicate Detection

SALES TRACKING

  • Number of sales pipelines - 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository
  • EMAIL
  • Email integration with tracking (clicks & opens)

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)

API AND INTEGRATIONS

  • Connect to zendesk support
  • Public apps and integrations

REPORTING

  • Customizable sales dashboards
Sell professional
$59 /User/Month

Annual Subscription Term (per user per month) - $49

Monthly Subscription Term (per user per month) - $55

FEATURES:

  • Email integration
  • Unlimited paid users
  • 1 custom sales pipeline
  • Built-in click-to-dial & call recording
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT & CUSTOM
  • Personalized bulk emailing
  • Unlimited email templates
  • Sales goals & forecasting
  • Unlimited custom fields
  • Advanced call analytics

ACCOUNT MANAGEMENT

  • User limits - Unlimited paid users
  • Document storage - 5GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Core API
  • Pre-built code libraries
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics

Sell Enterprise
$125 /User/Month

Annual Subscription Term (per user per month) - $49

Monthly Subscription Term (per user per month) - $55

FEATURES:

  • Email integration
  • Unlimited paid users
  • 2 sales pipelines
  • Built-in click-to-dial, call recording, & power dialer
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT & CUSTOM
  • Personalized bulk emailing
  • Unlimited email templates
  • Sales goals & forecasting
  • Unlimited custom fields
  • Advanced call analytics
  • Activity reports
  • Advanced permissions
  • Product catalog
  • Lead and deal scoring
  • Task automation
  • Customized notifications

ACCOUNT MANAGEMENT

  • User limits - Unlimited paid users
  • Document storage - 10GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - 2
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and deal scoring
  • Historical sales exports
  • Companies hierarchy
  • Product and price book

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized notifications

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call scripts
  • Automated power dialer

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports
  • Role-based permissions

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Zapier integration
  • Core API
  • Pre-built code libraries
  • Hubspot integration
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics
  • Activity reports

Sell Elite
$249 /User/Month

Annual Subscription Term (per user per month) - $199

Monthly Subscription Term (per user per month) - $249

ACCOUNT MANAGEMENT:

  • User limits - Unlimited paid users
  • Document storage - 25GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - Unlimited
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and deal scoring
  • Historical sales exports
  • Companies hierarchy
  • Product and price book

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized notifications

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call scripts
  • Automated power dialer

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports
  • Role-based permissions

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Zapier integration
  • Core API
  • Pre-built code libraries
  • Hubspot integration
  • Firehose API
  • Sync API
  • Search API
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics
  • Activity reports
  • Rep performance dashboard
  • Advanced sales insight reports
  • Success insight reports
View Price Page
Standard (Live chat)
$15 /User/Month

Features

  • 1 chat widget
  • 3 chat auto messages
  • 3 popups
  • Help desk
  • Knowledge base
  • Full customization
  • HelpCrunch branding
  • Live chat support
Premium(Live chat)
$25 /User/Month

Features

  • 5 chat widgets
  • Unlimited chat auto messages
  • Unlimited popups
  • Help desk
  • Knowledge base
  • Advanced customization
  • Remove HelpCrunch branding
  • High priority live chat support
Enterprise(Live Chat)
Custom

Features

  • Includes features of Premium plan, plus
  • 5+ chat widgets
  • 20+ team members
  • Personal onboarding assistant
Standard (Live Chat and Email)
$29 /User/Month

Features

  • 1 chat widget
  • 3 chat auto messages
  • 3 popups
  • 3 email auto messages
  • 1000 emails per team member
  • Email forwarding
  • Help desk
  • Knowledge base
  • Full customization
  • HelpCrunch branding
  • Live chat support
Premium (Live Chat and Email)
$49 /User/Month

Features

  • 5 chat widgets
  • Unlimited chat auto messages
  • Unlimited popups
  • Unlimited email auto messages
  • 10,000 emails per team member
  • Email forwarding
  • Help desk
  • Knowledge base
  • Advanced customization
  • Remove HelpCrunch branding
  • High priority live chat support
Enterprise (Live Chat and Email)
Custom

Features

  • Includes features of Premium plan, plus
  • 5+ chat widgets
  • 20+ team members
  • 200000+ emails
  • Personal onboarding assistant
View Price Page
Salesforce Chat
Custom

Features

  • Real-time help online
  • Connect agents and increase productivity
  • Improve team, improve customer service
View Price Page

SCREENSHOTS

Zendesk Chat Screenshots
View 5 screenshot(s)
HelpCrunch Screenshots
Salesforce Chat Screenshots

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Wix
  • Drupal
  • Slack
  • Segment
  • OpenCart
  • PrestaShop
  • Mixpanel
  • Squarespace
  • Google Analytics
  • Salesforce
  • Jimdo
  • Shopify
  • Zapier
    NA

ALTERNATIVES

Top alternatives to Zendesk Chat

Intercom
Intercom
Freshchat
Freshchat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to

Top alternatives to HelpCrunch

Intercom
Intercom
Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to