Zendesk Sell Reviews

User Rating

4.4/5 (Based on 487 Ratings)

Rating Distribution

Excellent
57.7%
Very Good
31.4%
Average
6.4%
Poor
1.6%
Terrible
2.9%

User Sentiments

Intuitive User Interface, Mobile App Functionality, Extensive Integrations, Effective Sales Management

Limited Customization Options, Occasional Performance Issues (Slow Loading, Syncing Errors), Limited Reporting Capabilities, Complex Integration Setup

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Review Summary

Users praise the product's ease of use, customizable features, and helpful customer support. They find it user-friendly, even for non-technical users, and appreciate the ability to tailor it to their specific needs. The product's support team is also lauded for their responsiveness and willingness to go the extra mile. However, some users mention occasional glitches and a learning curve for more advanced features. Additionally, a few users express concerns about data security and integration with other software. Overall, the product is well-received, with many users highlighting its user-friendliness, customizability, and supportive customer service.

Pros

Userfriendly interface, robust lead management, excellent customer support, mobile app for onthego access.

Cons

Lacks advanced features like opportunity management and forecasting, limited customization options.
Base CRM:
Pros: Simple and intuitive interface, affordable pricing, easy integration with other business tools, strong customer support.

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Reviews

Verified User in Food & Beverages

August 8, 2025 Source: G2.com

Zendesk Sell – My Honest Review

What do you like best about Zendesk Sell?

Super clean and easy-to-use interface.

What do you dislike about Zendesk Sell?

It didn’t take long to get used to it. Everything is laid out in a way that just makes sense, which helped my team get up to speed quickly.

Recommendations to others considering Zendesk Sell?

What problems is Zendesk Sell solving and how is that benefiting you?

The pipeline and lead tracking are great.

Aditi J

July 29, 2025 Source: G2.com

It's quite usefull and user friendly UI

What do you like best about Zendesk Sell?

It's quite use-full and user friendly UI

What do you dislike about Zendesk Sell?

Nothing as such I dislike about Zendesk

Recommendations to others considering Zendesk Sell?

What problems is Zendesk Sell solving and how is that benefiting you?

Alex P

March 21, 2025 Source: G2.com

Zendesk for Billing Customer Support

What do you like best about Zendesk Sell?

I think it is a very friendly user, and has many functions that help us a lot in managing customer service communications.

What do you dislike about Zendesk Sell?

It is so extensive that I think we should have more information at hand to learn how to use it properly.

What problems is Zendesk Sell solving and how is that benefiting you?

It basically makes easier the communication with our clients resolving issues printing on their account on a daily basis.

Verified User in Commercial Real Estate

January 30, 2025 Source: G2.com

registro de informações e atendimentos

What do you like best about Zendesk Sell?

data optimization, usability, folder separation and internal notes, internal communication and information recording for data verification.

What do you dislike about Zendesk Sell?

little flexibility in management and customization.

What problems is Zendesk Sell solving and how is that benefiting you?

management of service calls, activity logging, and communication with partners and internal departments.

Verified User in Food Production

August 30, 2024 Source: G2.com

I liked the interface it is very friendly and easy to use.

What do you like best about Zendesk Sell?

.I liked that it is easy to float in the platform between the tickets

What do you dislike about Zendesk Sell?

For certain things it is a bit confusing but in general it is easiest than others

What problems is Zendesk Sell solving and how is that benefiting you?

Attending customer inquiries and helping to correct orders

Verified User in Arts and Crafts

July 8, 2024 Source: G2.com

Amazing experience

What do you like best about Zendesk Sell?

.Easy to use and provide help from it to others

What do you dislike about Zendesk Sell?

The right side bar crashes sometimes and have refresh that

What problems is Zendesk Sell solving and how is that benefiting you?

Easily provide help to other basis on their concern

diego p

March 5, 2024 Source: G2.com

Sell helps me administrate all my clients within one software Zendesk Sell has everything you need to sell your product or service effectively

What do you like best about Zendesk Sell?

Easy to use with all the features you can possibly need to provide the best experience to your customers.

What do you dislike about Zendesk Sell?

The configuration could take a lot of time and can be stressful if you are not an expert

What problems is Zendesk Sell solving and how is that benefiting you?

Zendesk

Amir S

January 19, 2024 Source: G2.com

Zendesk: Revolutionizing Customer Support for Seamless Service

What do you like best about Zendesk Sell?

Zendesk has truly simplified our customer support journey. The clean and straightforward interface made it a breeze to navigate through customer tickets. The automation features saved us heaps of time by handling routine tasks, allowing our team to focus on more complex customer issues. Plus, the collaborative tools made teamwork smoother than ever, ensuring everyone is on the same page.

What do you dislike about Zendesk Sell?

Adapting to Zendesk took a bit of effort, especially for our new team members. The advanced features we were eyeing are locked behind pricier plans, which is a bummer. Also, getting the hang of intricate ticket workflows posed a small learning curve. It would be great if Zendesk could provide more user-friendly onboarding and perhaps simpler ticket flow options.

What problems is Zendesk Sell solving and how is that benefiting you?

Zendesk has been a lifesaver for our support team. It centralizes customer queries, slashes manual efforts with automation, and gives us a 360-degree view of interactions. This means faster issue resolutions and happier customers. Sure, the learning curve exists, and we may need to invest more for advanced features, but the overall result is a boost in our customer service game.

Adrina E

December 18, 2023 Source: G2.com

This has greatly improved our ability to track and nurture leads, resulting in more informed decision-making A Comprehensive Look at Zendesk Sell

What do you like best about Zendesk Sell?

The platform's robust features for lead and deal management, along with its automation capabilities, have significantly enhanced our team's efficiency in closing deals and maintaining client and lead relationships.

What do you dislike about Zendesk Sell?

Recommendations to others considering Zendesk Sell?

I also like that you are also able to choose the number for your Zendesk Sell number or change it if you would like.

What problems is Zendesk Sell solving and how is that benefiting you?

While Zendesk Sell is a powerful CRM, the pricing structure can be a bit challenging for smaller businesses with tight budgets.

Karla M

December 11, 2023 Source: G2.com

Great platform.

What do you like best about Zendesk Sell?

It is an intuitive platform and easy to use.

What do you dislike about Zendesk Sell?

Sometimes it is hard to filter the information I need to locate.

What problems is Zendesk Sell solving and how is that benefiting you?

This platform helps me to locate information of the products we sell on our company.

Zendesk Sell Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Zendesk Sell?

Review Summary

Pros

Cons

Verified User in Food & Beverages

Aditi J

Alex P

Verified User in Commercial Real Estate

Verified User in Food Production

Verified User in Arts and Crafts

diego p

Amir S

Adrina E

Karla M

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