Home/Compare/Salesforce vs Zendesk Sell
Updated on: October 24, 2020

Salesforce vs Zendesk Sell

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Salesforce CRM Software
(28159 Ratings)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Zendesk Sell CRM Software
(444 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Salesforce CRM Software
(28159 Ratings)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Zendesk Sell CRM Software
(444 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Visit Website Visit Website Try for Free

Overview

Summary

An all-in-one customer relations management software that provides excellent features to sell, market and service your products. With the help of its automation and AI features, it lets your support agents solve customer problems faster by using the right tools. Salesforce also helps you in getting more insights into your customer behaviour which will enable you to personalize services and predict future needs. With its community cloud feature, you can also build communities to connect and collaborate with customers, partners and employees. Salesforce takes customer relations to a whole new level. ..read more

Zendesk Sell is a salesforce automation software to make better decisions in Sales. It is simple, user-friendly, and designed to help sales reps to keep selling. Focused on increasing productivity, the software gives quick access to relevant deal data to facilitate ease of analysis and collaboration. Data capture is automatic, and therefore, agents and sales reps can always stay on the same page when handling customer accounts. It streamlines the building and management of sales pipelines so that reps can prioritize prospects and customers. The greatest USP of the software is enabling users to send emails, make calls, view deal history, and schedule meetings in a few clicks. SmartList is another fantastic feature that allows for the segmentation and filtering of deals and leads in real-time. Businesses can integrate their everyday tools with the platform or create their own Zendesk apps to be used exclusively. Zendesk Sell’s SDKs and APIs provide the foundation for the successful project integrations. ..read more

With monday.com, you can better plan, organize and track your work from one centralized, visual and collaborative work space. It is intuitive and easy to use, which means that your team members can get up and running quicker by just sending them an email. Monday.com prioritizes flexibility to ensure that each team has a workflow that adopts to how they work. Easy onboarding, fast adoption With monday.com, you can plan everything you do in a very visual way, which makes it easier to stay on top of your tasks and not fall behind. You can agiley pivot from one strategy and challenge to the next, while adapting the way you work and your workflows. This solution provides an at a glance overview of the status of your workflows and projects so you can easily track the progress of each of them. To start off, all you have to do is to pick a template and you can then customize it to fit the needs of your company and match the structure of your workflows. ..read more

Features

Budget Management

Call Logging

Contact Management

Customer Support

IT Project Management

Idea Management

Issue Management

Kanban Board

Lead Scoring

List Management

Marketing Automation

Milestone Tracking

Percent-Complete Tracking

Portfolio Management

Product Catalog

Project Management

Project Planning

Project Templates

Quotes (Proposals)

Recurring Task Management

Referral Tracking

Requirement Management

Resource Management

Status Tracking

Task Management

Time & Expense Tracking

Timeline View

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 800-667-6389

San Francisco, California / +1 855-976-9550

New York, New York

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essentials
$25 /User/Month

billed Yearly

All-in-one sales and support app

Features

  • Account, Contact, Lead, and Opportunity Management
  • Email Integration with Gmail or Outlook
  • Salesforce Mobile App
  • Lead Management
  • Lead Assignment and Routing
  • Duplicate Blocking
  • Web-to-Lead Capture
  • Mass Email
  • Campaign Management
  • Email Templates
  • Account and Contact Management
  • Opportunity Management
  • Customizable Sales Process
  • Task Management, Activity Feed
  • Full Offline Mobile Functionality
  • Customizable Reports and Dashboards
  • Files
  • Topics and Recommendations
  • Chatter
  • Case Management
  • Knowledge (Read-Only)
  • Lightning Flow Automation (Flow + Process Builder) : 5 processes & 5 flows per org
  • Lightning App Builder
  • AppExchange
  • Data Storage Per User
  • File Storage Per User
  • Email Integration with Outlook
  • Google Apps Integration
Professional
$75 /User/Month

billed Yearly

Complete CRM for any size team

Features

  • Account, Contact, Lead, and Opportunity Management
  • Email Integration with Gmail or Outlook
  • Salesforce Mobile App
  • Lead Registration and Rules-Based Lead Scoring
  • Collaborative Forecasting
  • Lead Management
  • Lead Assignment and Routing
  • Duplicate Blocking
  • Web-to-Lead Capture
  • Mass Email
  • Campaign Management
  • Email Templates
  • Rules-Based Lead Scoring
  • Lead Registration
  • Campaign Influence : 3 campaigns per opportunity
  • Account and Contact Management
  • Opportunity Management
  • Customizable Sales Process
  • Task Management, Activity Feed
  • Person Accounts
  • Sales Console App : 1 custom app per org
  • Full Offline Mobile Functionality
  • Collaborative Forecasting
  • Forecasting Mobile App
  • Contracts
  • Sales Orders
  • Products and Price Books
  • Quotes
  • Customizable Reports and Dashboards
  • Files
  • Topics and Recommendations
  • Chatter
  • Case Management
  • Knowledge (Read-Only)
  • Lightning Flow Automation (Flow + Process Builder) : 5 processes & 5 flows per org
  • Lightning App Builder
  • AppExchange
  • Data Storage Per User
  • File Storage Per User
  • Unlimited Custom Applications
  • Customizable Profiles and Page Layouts : 2 profiles per org
  • Roles and Permissions : 2 roles per org
  • Record Types (Per Object) : 3 types per object
  • Developer Sandbox
  • Developer Pro Sandbox : Available for purchase
  • Email Integration with Outlook
  • Google Apps Integration
  • Lightning Sync
  • Web Services API : Additional $25 per User per Month
Enterprise
$150 /User/Month

billed Yearly

Deeply customizable sales CRM for your business

Features

  • Account, Contact, Lead, and Opportunity Management
  • Email Integration with Gmail or Outlook
  • Salesforce Mobile App
  • Lead Registration and Rules-Based Lead Scoring
  • Collaborative Forecasting
  • Workflow and Approval Automation
  • Lead Management
  • Lead Assignment and Routing
  • Duplicate Blocking
  • Web-to-Lead Capture
  • Mass Email
  • Campaign Management
  • Email Templates
  • Rules-Based Lead Scoring
  • Lead Registration
  • Campaign Influence : 5 campaigns per opportunity
  • Account and Contact Management
  • Opportunity Management
  • Customizable Sales Process
  • Task Management, Activity Feed
  • Person Accounts
  • Sales Console App
  • Sales Teams
  • Calendar All
  • Full Offline Mobile Functionality
  • Collaborative Forecasting
  • Forecasting Mobile App
  • Custom Opportunity Fields in Forecasting
  • Opportunity Splits
  • Enterprise Territory Management
  • Contracts
  • Sales Orders
  • Products and Price Books
  • Quotes
  • Customizable Reports and Dashboards
  • Advanced Reporting Features
  • Files
  • Topics and Recommendations
  • Chatter
  • Case Management
  • Knowledge (Read-Only)
  • Lightning Flow Automation (Flow + Process Builder) : Unlimited
  • Lightning App Builder
  • AppExchange
  • Data Storage Per User
  • File Storage Per User
  • Unlimited Custom Applications
  • Customizable Profiles and Page Layouts : Unlimited
  • Roles and Permissions : Unlimited
  • Record Types (Per Object) : Unlimited
  • Developer Sandbox
  • Developer Pro Sandbox : Available for purchase
  • Partial Sandbox : 1 Partial Sandbox included per org
  • Full Sandbox : Available for purchase
  • Platform
  • Workflow and Approval
  • Email Integration with Outlook
  • Google Apps Integration
  • Lightning Sync
  • Web Services API
Unlimited
$300 /User/Month

billed Yearly

Unlimited CRM power and support

Features

  • Account, Contact, Lead, and Opportunity Management
  • Email Integration with Gmail or Outlook
  • Salesforce Mobile App
  • Lead Registration and Rules-Based Lead Scoring
  • Collaborative Forecasting
  • Workflow and Approval Automation
  • 24/7 Support and Configuration Services
  • Lead Management
  • Lead Assignment and Routing
  • Duplicate Blocking
  • Web-to-Lead Capture
  • Mass Email
  • Campaign Management
  • Email Templates
  • Rules-Based Lead Scoring
  • Lead Registration
  • Campaign Influence : 5 campaigns per opportunity
  • Account and Contact Management
  • Opportunity Management
  • Customizable Sales Process
  • Task Management, Activity Feed
  • Person Accounts
  • Sales Console App
  • Sales Teams
  • Calendar All
  • Full Offline Mobile Functionality
  • Collaborative Forecasting
  • Forecasting Mobile App
  • Custom Opportunity Fields in Forecasting
  • Opportunity Splits
  • Enterprise Territory Management
  • Contracts
  • Sales Orders
  • Products and Price Books
  • Quotes
  • Customizable Reports and Dashboards
  • Advanced Reporting Features
  • Files
  • Topics and Recommendations
  • Chatter
  • Case Management
  • Knowledge (Read-Only)
  • Lightning Flow Automation (Flow + Process Builder) : Unlimited
  • Lightning App Builder
  • AppExchange
  • Data Storage Per User
  • File Storage Per User
  • Unlimited Custom Applications
  • Customizable Profiles and Page Layouts : Unlimited
  • Roles and Permissions : Unlimited
  • Record Types (Per Object) : Unlimited
  • Developer Sandbox
  • Developer Pro Sandbox
  • Partial Sandbox : 1 Partial Sandbox included per org
  • Full Sandbox : 1 Full Sandbox included per org
  • Platform
  • Workflow and Approval
  • Email Integration with Outlook
  • Google Apps Integration
  • Lightning Sync
  • Web Services API
View Price Page
Team
$25 /User/Month

Features

  • User Limits : 3
  • Document storage : 2GB per user
  • Data Imports
  • Duplicate Detection
  • Number of sales pipelines : 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Calendar integration
  • Task and appointment setting
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Connect to Zendesk Support
  • Public apps and integrations
  • Customizable sales dashboards
Professional
$59 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 5GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Number of sales pipelines : 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Calendar integration
  • Task and appointment setting
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
Enterprise
$125 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 10GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Number of sales pipelines : 2
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and Deal Scoring
  • Historical Sales Exports
  • Companies Hierarchy
  • Product and Price Book
  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized Notifications
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Email Sentiment Analysis
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call Scripts
  • Automated Power Dialer
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Role-Based Permissions
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Hubspot Integration
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
  • Activity Reports
Elite
$249 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 25GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Premium customer support
  • Number of sales pipelines : Unlimited
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and Deal Scoring
  • Historical Sales Exports
  • Companies Hierarchy
  • Product and Price Book
  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized Notifications
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Email Sentiment Analysis
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call Scripts
  • Automated Power Dialer
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Role-Based Permissions
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Hubspot Integration
  • Firehose API
  • Sync API
  • Search API
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
  • Activity Reports
  • Rep performance dashboard
  • Advanced Sales Insight Reports
  • Success Insight Reports
Professional (Sales Suite)
$95 /User/Month

Best for growing teams

Features

  • Number of sales pipelines: 1
  • Offline mobile access and geolocation
  • Customizable sales dashboards
  • Bulk emailing and templates
  • Private custom apps and integrations
  • Unlimited chats, triggers, and departments
  • Widget customization
  • Public and private apps
  • Operating hours
  • Chat and agent reports
  • Conversion tracking
  • Email sequences : Up to 300 active enrollments / seat
  • Sequence reporting
  • Enrichment credits per user, per month : 3,500
  • Prospecting credits per user, per month : 150
  • Company phone number
  • Click to dial (adt'l rates apply)
  • Call tracking and recording
  • Text messaging (SMS)
  • Advanced call analytics
Enterprise (Sales Suite)
$149 /User/Month

Best for advanced organizations

Features

  • Number of sales pipelines: 2
  • Offline mobile access and geolocation
  • Customizable sales dashboards
  • Bulk emailing and templates
  • Private custom apps and integrations
  • Product and price book
  • Companies hierarchy
  • Historical sales exports
  • Role based permissions
  • Lead and deal scoring
  • Task automation
  • Unlimited chats, triggers, and departments
  • Widget customization
  • Public and private apps
  • Operating hours
  • Chat and agent reports
  • Conversion tracking
  • Widget unbranding
  • Real-time dashboards
  • Web SDK
  • Skills-based routing
  • Email sequences : Unlimited active enrollments / seat
  • Sequence reporting
  • Enrichment credits per user, per month : 10,000
  • Prospecting credits per user, per month : 300
  • Company phone number
  • Direct dial phone number on records
  • Company technology stack
  • Click to dial (adt'l rates apply)
  • Call tracking and recording
  • Text messaging (SMS)
  • Advanced call analytics
  • Call scripts
  • Automated power dialer
  • Activity reports
View Price Page
Basic
$49 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Unlimited free viewers
  • Unlimited boards
  • Over 20 column types
  • iOS and Android apps
  • File storage: 5 GB
  • Activity log: 1 week
  • Whiteboard integration
  • Embed documents
  • Kanban view
  • Embedded forms
  • Dashboards: 1 board per dashboard
  • Two-factor authentication
  • Self-serve knowledge base
  • 24/7 customer support

Standard
$59 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of basic plan, plus
  • File storage: 50 GB
  • Activity log: Unlimited
  • Zoom integration
  • Timeline view
  • Calendar view
  • Share boards with guests: 4 guests billed as 1 user
  • Map view
  • Advanced search
  • Forms customization
  • Integrations: 250 actions/month
  • Automations: 250 actions/month
  • Dashboards: 3 boards per dashboard

Pro
$99 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of Standard plan, plus
  • File storage: Unlimited
  • Share boards with guests: Unlimited
  • Time tracking
  • Chart view
  • Formula column
  • Custom tags
  • Private boards
  • Integrations: 25,000 actions/month
  • Automations: 25,000 actions/month
  • Dashboards: 10 boards per dashboard
  • Google authentication

Enterprise
Custom

For users more than 200

Features

  • Includes features of Pro plan, plus
  • Integrations: 250,000 actions/month
  • Automations: 250,000 actions/month
  • Dashboards: 25 boards per dashboard
  • Single Sign On (Okta, One login, Azure AD, Custom SAML)
  • Audit log
  • Session management
  • HIPAA Compliance
  • 99.9% uptime SLA
  • Advanced account permissions
  • Tailored onboarding
View Price Page

SCREENSHOTS

Salesforce Screenshots
View 3 screenshot(s)
Zendesk Sell Screenshots
View 0 screenshot(s)
monday.com Screenshots
View 22 screenshot(s)

INTEGRATIONS

  • Pardot
  • Freshdesk
  • Dropbox Business
  • ActiveCampaign
  • Slack
  • Quickbooks
  • Zendesk Sell
  • MailChimp
  • DocuSign
  • Jira
  • WordPress
  • Joomla
  • Drupal
  • Hootsuite
  • MailChimp
  • SAP Business One
  • Zoho CRM
  • LiveChat
  • Infusionsoft by Keap
  • Zapier
  • Shopify
  • Capsule
  • ClickDesk
  • Agile CRM
  • Freshbooks
  • Podio
  • Copper (ProsperWorks CRM)
  • Dropbox Business
  • Asana
  • Slack
  • JotForm
  • MailChimp
  • Typeform
  • SurveyMonkey
  • Trello
  • GitHub
  • Todoist
  • Toggl Track
  • GitLab
  • Google Drive
  • Harvest
  • Salesforce
  • Pipedrive
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Salesforce

HubSpot CRM
Microsoft Dynamics 365 for Sales
Zoho CRM
SugarCRM
Insightly

Top alternatives to Zendesk Sell

Salesforce
HubSpot CRM
Pipedrive
Zoho CRM
Freshsales