Richpanel

About Richpanel

Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems.

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Pricing

Free Trial Available
Starts at $24.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

64%
Momentum

62%
Popularity

82%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Available

Modes of Support

Business Hours, Online

Richpanel Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Richpanel Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter (Self-Service) $80.00 $100.00 per month

Up to 1,000 orders per month

Features

Order management
Returns & exchanges
Branded Help Center
Support via live chat & email, business hours.

Regular (Self-Service) $250.00 $300.00 per month

Up to 3,500 orders per month

Features

Includes features of Starter plan, plus
Custom flows
Presales scenarios
Agent handoff
Multilingual

Pro (Self-Service) $500.00 $600.00 per month

Up to 10,000 orders per month

Features

Includes features of Regular plan, plus
Lite onboarding
Named success manager
Self-service on SMS
Subscriptions management

Enterprise (Self-Service) Custom

Custom order volume

Features

Includes features of Pro plan, plus
Custom services
Full onboarding
Tickets analysis and audit
Ongoing self-service optimization

Starter (Help Desk) $24.00 $29.00 per user / month

Features

Email & Live Chat
Facebook & Instagram
Shopify integration
Basic reports

Regular (Help Desk) $40.00 $49.00 per user / month

Features

Includes features of Starter plan, plus
SMS & phone channels
Round-robin assignment
Magento & Woocommerce integration
CSAT & revenue reports

Pro (Help Desk) $80.00 $99.00 per user / month

Features

Includes features of Regular plan, plus
Multilingual
Balanced assignment
Lite onboarding
Named success manager

Enterprise (Help Desk) $200.00 $200.00 per month

Features

Includes features of Pro plan, plus
Agent scripting
Campaign manager
Tickets analysis and audit
Custom cart integration

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Disclaimer: The pricing details were last updated on 21/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Richpanel Pricing.