Home/Live Chat Software/Richpanel
Updated on: January 21, 2021
What is Richpanel ?
Richpanel - Live Chat Software : SaaSworthy.com
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78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Richpanel

All-in-one solution to optimize Sales
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Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems.

Richpanel Features Show All Features

Richpanel Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business
API Location / Phone Number San Jose, California / +1 415-498-1118
Deployment SaaS/Web/Cloud Category Live Chat Software

Richpanel Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Starter
$65 /Month

Features

  • Unlimited Users
  • 500 Conversations/month
  • $30 for each additional 100 conversations.
  • Channels: Email + Chat + FB + Instagram
  • Connect 1 store
  • Upto $1m revenues
Regular
$200 /Month

Features

  • Unlimited Users
  • 2,000 Conversations/month
  • $25 for each additional 100 conversations.
  • Channels: Email + Chat + FB + Instagram
  • Connect up to 2 stores
  • Upto $2m revenues
Pro
$500 /Month

Features

  • Unlimited Users
  • 6,000 Conversations/month
  • $15 for each additional 100 conversations.
  • Channels: Email + Chat + Facebook + WhatsApp
  • Connect up to 5 stores
  • Upto $10m revenues

Enterprise
Custom

Features

  • Unlimited Users
  • Custom Conversation volumes
  • Self-service portal
  • Instantly resolve up to 50% of issues with self-service
  • API Access
  • Dedicated self-service expert
  • Custom features and integrations
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Disclaimer: The pricing details were last updated on 27/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Richpanel FAQs

Richpanel is Live Chat Software. Richpanel offers the following functionalities:

  • Knowledge Database
  • Offline Form
  • Shortcut Messages
  • Visitor Targeting

Learn more about Richpanel features.

The pricing for Richpanel starts at $65.00 per month. Richpanel has 3 different plans:

  • Starter at $65.00 per month.
  • Regular at $200.00 per month.
  • Pro at $500.00 per month.
    • Richpanel also offers a custom plan based on the customer's request.

      Learn more about Richpanel pricing.

No, Richpanel does not offer a free plan.

Learn more about Richpanel pricing.

Yes, Richpanel provides API.

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Richpanel Reviews

OVERALL RATING
5
Based on 1 Rating(s)
Rating Distribution
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Anonymous ReviewerSource : financesonline.com
(Reviewed on 29 July 2019)
An Amazing Tool To Improve Support Efficiency & Resolve Customer Queries

PROS & CONS

What are the best aspects of this product?

Richpanel has a single view inbox that lets me view & interact with all customer queries in one place. The tool also display detailed customer profiles next to each conversation making it easier to find context for each customer.

What aspects are problematic or could work better?

I would'nt say anything in particular because if I ever had an issue (no matter how big or small) the team took it up immediately & got it sorted.

What features/services would you like to see in future versions of this product?

I would like to see more connectors that can integrate with more third party platforms

What specific problems in your company were solved by this product?

My team used to take a lot of time in answering customer queries. This was because they had to switch screens to look for order details or to switch support channels. These two major issues has been taken care of by Richpanel.

Are you a current user of this product?

Yes

...more

Videos on Richpanel

Richpanel Product Demo : Customer Profile, Timeline and Help desk software
Richpanel Product Demo : Customer Profile, Timeline and Help desk software
WooCommerce helpdesk
Richpanel Live Chat For Shopify

Richpanel Screenshots

Customers panel
Customers panel
Customers panel

Richpanel Integration

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