Stonly

About Stonly

Deep Dive with Clara AI

Stonly is an interactive step by step customer-specific workflow management software that enables businesses to create interactive guides for their customers, helping them with activation, issue resolution and the success part in various tasks. The software comes loaded with plenty of onboarding and adoption tools, offering a personal path to success to individual customers. It can also be integrated with user-specific websites or apps to offer proactive support to customers in real-time. Support agents can depend on Stonly to get ticket related issues resolved in no time, using fewer resources. With the help of scripted guides, customer support agents can troubleshoot, respond and fill in relevant fields consistently and automatically as well. The software can also be used to onboard new employees and offer them interactive guides, facilitating seamless learning opportunities about individual roles and team-based needs. To assure complete data protection, Stonly follows multiple national and European laws, including GDPR guidelines.

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Pricing

Free Trial Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

66%
Popularity

66%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Stonly Features

Show Feature Explanation

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Enterprise Wiki Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Custom Branding

Allows creating a unique identity for a business, product, or service. It includes designing elements like logos, colors, fonts, and messaging that reflect the brand's personality and values.

Search and Navigation Tools

Comprehensive site-wide search, intuitive tagging, and rich metadata.

Discussion Threads

Helps in ensuring collaboration and exchange of views pertaining to a specific topic through comment posts

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Multi-language Support

Available in multiple languages to support global customers

Built-in Templates

It has bundle of predefined templates that can be used for creating a design

Knowledge Database

Lets you have an access to all your past chat history and documents

Rich Text Editor

Allows to write content directly with rich text formatting

Version Control

It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Export to Document Formats

Export files to various document formats, such as PPTX, PDF, and shareable links

Audit Logging

Address compliance and regulatory requirements through integration with popular SIEM vendors and reporting tools.

Offline Access

Allows users to access files and documents in offline mode

Page Linking

Allows user to navigate to another web page

Stonly Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Small Business Custom

Features

Unlimited Guides and Tours
Multiple Languages
1 Knowledge Base
4,000 Guide Views
5 Team Members

Note: For Companies with Under 100 Employees

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Enterprise Custom

Features

Includes Features of Small Business Plan, Plus
Help Desk Integrations
AI Answers
Automations
SSO
Private Knowledge Bases
As Many Guide Views and Team Members as Need

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Stonly Reviews

User Sentiments

Ease of Use, Intuitive Interface, Excellent Customer Support, Effective Interactive Guides

Limited Design Customization, Limited Formatting Options, Occasional Navigation Issues, Lack of Advanced Customization

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Review Summary

Stonly is a user-friendly tool praised for its ease of use and quick implementation. Users highlight the ability to create in-depth guides quickly and efficiently, particularly for onboarding new users and providing technical support. While some users mention a learning curve for advanced features, Stonly's customer success team is consistently lauded for its responsiveness and assistance. The platform also benefits from its affordability, making it an attractive choice for businesses seeking to streamline their customer support and knowledge base management.

Pros

Stonly is simple to use and easy to learn, even for those without technical backgrounds.
Stonly allows you to quickly create indepth guides and walkthroughs for your users.
Stonly's guided tours and inapp help reduce support tickets and improve customer satisfaction.

Cons

Stonly's formatting menu is only available at the bottom of the screen, making it cumbersome to format long guides.
Stonly's design flexibility could be improved; users may desire more customization options.
Stonly's insights section could be enhanced with more indepth data and tracking capabilities.

Stonly Reviews

AI-Generated from the text of User Reviews

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