Stonly

About Stonly

Stonly is an interactive step by step customer-specific workflow management software that enables businesses to create interactive guides for their customers, helping them with activation, issue resolution and the success part in various tasks. The software comes loaded with plenty of onboarding and adoption tools, offering a personal path to success to individual customers. It can also be integrated with user-specific websites or apps to offer proactive support to customers in real-time. Support agents can depend on Stonly to get ticket related issues resolved in no time, using fewer resources. With the help of scripted guides, customer support agents can troubleshoot, respond and fill in relevant fields consistently and automatically as well. The software can also be used to onboard new employees and offer them interactive guides, facilitating seamless learning opportunities about individual roles and team-based needs. To assure complete data protection, Stonly follows multiple national and European laws, including GDPR guidelines.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Stonly Features

Show Feature Explanation

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Performance Monitoring

Monitors the performance of the system and events to its respective threshold

Permission Management

Ability to assign different sets of permissions to different sets of users

Team Management

Ensures all the members of the sales teams satisfy clients by upgrading activities and answering questions in real-time.

Reporting (Analytics)

Helps to get insightful reports and task performance analytics to measure the task monitoring outcomes

Stonly Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Small Business Custom

Features

Unlimited Guides and Tours
Multiple Languages
1 Knowledge Base
4,000 Guide Views
5 Team Members

Note: For Companies with Under 100 Employees

Enterprise Custom

Features

Includes Features of Small Business Plan, Plus
Help Desk Integrations
AI Answers
Automations
SSO
Private Knowledge Bases
As Many Guide Views and Team Members as Need

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Disclaimer: The pricing details were last updated on 07/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Stonly Reviews

User Rating

4.9/5 (Based on 118 Ratings)

Rating Distribution

Excellent
88.1%
Very Good
11%
Average
0.8%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Intuitive Interface, Excellent Customer Support, Effective Interactive Guides

Limited Design Customization, Limited Formatting Options, Occasional Navigation Issues, Lack of Advanced Customization

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Review Summary

Stonly is a user-friendly tool praised for its ease of use and quick implementation. Users highlight the ability to create in-depth guides quickly and efficiently, particularly for onboarding new users and providing technical support. While some users mention a learning curve for advanced features, Stonly's customer success team is consistently lauded for its responsiveness and assistance. The platform also benefits from its affordability, making it an attractive choice for businesses seeking to streamline their customer support and knowledge base management.

Pros

Stonly is simple to use and easy to learn, even for those without technical backgrounds.
Stonly allows you to quickly create indepth guides and walkthroughs for your users.
Stonly's guided tours and inapp help reduce support tickets and improve customer satisfaction.

Cons

Stonly's formatting menu is only available at the bottom of the screen, making it cumbersome to format long guides.
Stonly's design flexibility could be improved; users may desire more customization options.
Stonly's insights section could be enhanced with more indepth data and tracking capabilities.

Stonly Reviews

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