Zoho Analytics (Zoho Reports)

Program promises a lot of value but customer Service leaves a lot to be desired. Most tech support people are not very familiar with the product. It's true that Zoho has a lot of different applications and no one can know all of them, but why can't they just ask you which application you need help with and get you to talk to a person with that specialty. On boarding is very frustrating. If you can have the stomach to go through that, then eventually you may reach a place where you realize the promise of Zoho. But good luck getting there.

scam, support never responds

We recently bought Zoho CRM for our sales and marketing teams to use and would recommend to anyone. Amazing price, and actually we've found the customer services team to be fantastic. Paddy (a member of their onboarding team) has helped us with any issues that arose with set-up (not technical issues, more that we didn't know how to do it) with absolute determination and professionalism. I couldn't fault the customer service we've received at all, and the CRM does absolutely everything we want it to.

Only allowed to receive five emails per day [incoming] zero allowed to send.Called the company three times and they said it was because I had two emails that I sent bounce back.WTH. Go figure, did more research on the company and sure enough it is owned by a company in INDIA, the C/S reps could not comprehend my English and asked me several times if I could speak clearer --- who me!!! Not speaking clearly. I am a detail nut! Paid for this service and filing a complaint with my credit card company. Hope to get a full refund. What in the world is their problem................

This system is archaic and there is currently no way to merge expenses or reports. Slow, gets jacked up and just Terrible. Uggggh.

Somehow tried to hack my emails.

Been going round and round in circles with Zoho support for around a week now. Additional factor authorisation stopped working for me - they successfully sent me instructions on how to reset it.I could then sign in on a new computer after re-linking the authentication, but it wouldn't let me log in on the desktop app anymore. I can, however, access from the browser.I tell support that I've tried re-syncing the authenticator - they send me an e-mail telling me to try re-syncing the authenticator.I remind support I've already tried that - they ask me to clear my cookies. I remind them I'm using the desktop app and no longer have issues with signing in with the browser - they ask me which app I'm talking about and what URL I'm trying to access. It's Zoho's app. Downloaded from Zoho. It doesn't need a url. I'm currently waiting for them to tell me whether or not they realise that they provide this app or not... really disappointing support.

We took out a PAID subscription, we thought that the least we would get is some kind of SUPPORT - WRONG, you send messages about BUGS, and problems = NO REPLY. We are now going to have to export everything to another mail system, can't use a business that you pay for and they don't even have the common courtesy to reply.Indian style support = non existentEven if you PAY. Use it for FREE, never pay these guys a dollar.

Zoho products are full of bugs which makes working with them frustrating and time consuming.

Simple and affordable. This has made my business 100x more streamlined and my life 1000x easier. thanks zoho.