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Zoho Desk Reviews

User Rating

4.5/5 (Based on 2,300 Ratings)

Rating Distribution

  • Excellent

    58.8%
  • Very Good

    33.6%
  • Average

    6.8%
  • Poor

    0.6%
  • Terrible

    0.2%

User Sentiments

Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System

Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response

Do You Use Zoho Desk?

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Review Summary

Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction.

Pros

  • Easy to use and implement, with intuitive interface and comprehensive features.
  • Streamlined customer support management with centralized communication and automation.
  • Affordable pricing plans and flexible deployment options to suit different business needs.

Cons

  • Limited customization options and reporting capabilities compared to more advanced solutions.
  • Occasional performance issues and glitches reported by some users.
  • Difficulty integrating with certain thirdparty applications, requiring additional effort.

AI-Generated from the text of User Reviews

Reviews
h

hysaj

January 6, 2025 Source: Trustpilot.com
amazing for daily post
amazing for daily post
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SK

Sunil Kumar

January 3, 2025 Source: Trustpilot.com
I’ve been using Zoho Social for some…
I’ve been using Zoho Social for some time now, and it has been an absolute game-changer for managing my social media accounts!

What I love most is the intuitive dashboard that allows me to track all my platforms in one place. Scheduling posts is a breeze, and the content calendar gives a clear overview of everything planned. The analytics tools are super detailed and provide actionable insights that have helped improve my social media strategy significantly.

The team collaboration features are also excellent! Assigning tasks and collaborating on posts with my team is seamless, saving us so much time. Plus, the customer support team is fantastic—quick responses and always ready to help with any queries.

Zoho Social strikes the perfect balance between functionality and ease of use. Highly recommend it to anyone looking for an efficient way to manage their social media presence!
Read more
DA

Dr. Abhishek A

December 27, 2024 Source: Trustpilot.com
Never looked for anything after Zoho Social
Using Zoho Social for 6 years, I never looked into any of the other similar platforms because it does everything at a fairly low price. Connects with all other apps from Zoho, especially Bigin CRM, my favourite platform for managing my clients. All leads come directly to the CRM, and the workflow is as simple as set and forget. 👏👏
Read more
GH

GeoBajas Hotels

December 25, 2024 Source: Trustpilot.com
Love it
Love it, works great for us
Read more
VG

Venkatesan Govindarajan

December 24, 2024 Source: Trustpilot.com
We are using the Zoho Social for our Organization VKS Excellent Training Institute
We are using the Zoho Social for our social media management and we are really enjoy using . It’s easy to setup and manage upto 10 different social media platforms. Also we are using over three years Zoho Books for our accounts, I keep talking to my friends and family about Zoho Books as well as Zoho Social . We will be using Zoho Mail soon for our organization. Thanks for the subscription model that makes it easy on our cash flow.
Read more
KK

Kyle King

December 22, 2024 Source: Trustpilot.com
Zoho Social makes life so easy to be…
Zoho Social makes life so easy to be able to access all of your socials and schedule from the same spot.
Read more
S

Samar

December 20, 2024 Source: Trustpilot.com
IT was really great
IT was really great. I really believe that zoho social is the easiest way to manage your social media postings.
Read more
SB

Shelly Buckman

December 20, 2024 Source: Trustpilot.com
Zoho Social is a complete gamechanger…
Zoho Social is a complete gamechanger for me. I'm a one-woman show but have a really large social presence with absolutely no way to handle all of that on my own. Zoho Social has given me a hub for all my social posting, allowing me to schedule a months worth of posts in a day. It also provides a unified inbox so that I can respond to all the various responses and comments I get. That's vital for building community and a loyal following.
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DW

Dusan Walla

December 18, 2024 Source: Trustpilot.com
The Best Social Media Management Tool for Businesses!
Zoho Social has revolutionized how I manage social media for my business. It covers all the essentials—SmartQ scheduling, content approvals, and CRM integration—while offering advanced features like first-comment automation, custom reports, and team collaboration tools. Managing 13 social media channels has never been this seamless! Zoho Social saves time, improves productivity, and delivers outstanding results. Highly recommended for agencies and marketers alike! 🚀
@ZohoSocial
Read more
C

Cristina

December 18, 2024 Source: Trustpilot.com
Zoho Social is an excellent platform…
Zoho Social is an excellent platform for managing social media accounts efficiently. The user interface is intuitive and easy to navigate, even for beginners. I appreciate the variety of features, such as scheduling posts, monitoring performance, and engaging with the audience—all in one place.

The analytics tools are particularly impressive, offering detailed insights that help improve content strategies. Additionally, the ability to collaborate with team members makes it a perfect choice for businesses of any size.

The free plan is generous and provides access to essential tools, which is great for small businesses or individuals starting out. Overall, Zoho Social is a reliable and valuable tool for social media management. Highly recommended!
Read more

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