Home/Call Center Software/Calabrio One
Updated on: June 17, 2019
What is Calabrio One ?
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Calabrio One - Call Center Software : SaaSworthy.com
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Calabrio One

Powerful call center with cross-platform reporting tool.
★★★★★
★★★★★
(117 Ratings) Write Review

It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls.

Calabrio One Features Show All Features

Calabrio One Technical details

Support 24/7 (Live rep) Customer Type Medium Business Small Business
API NA Contact Minneapolis, MN/ +1 (763) 592-4600
Deployment SaaS/Web/Cloud Installed - Windows Category Call Center Software

Calabrio One Pricing

Pricing ModelFree Trial , Quotation Based
How much does Calabrio One cost ?
Calabrio One provides a custom pricing for their software.
Calabrio ONE
Custom

Unified workforce optimization (WFO) suite

  • Call recording
  • Quality management
  • Workforce Management
  • Voice-of-the-customer analytics
  • Advanced reporting (Records, capture and Analyze customer interactions)

Please contact the vendor to get detailed pricing.

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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Calabrio One Reviews

OVERALL RATING
4.2
Based on 117 Rating(s)
Rating Distribution
  • 94
  • 17
  • 5
  • 1
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 02 May 2019)
"Calabrio listens to their customers"

What do you like best?

Calabrio listens to their clients and what they want. They take their customers wants into consideration and will make upgrades to match what is being asked for. The software is also easy to use. I was able to learn the WFM software very quickly.

What do you dislike?

If a clients configuration is different then what you are used to working worth please say so.

Recommendations to others considering the product:

Ask to talk with other Calabrio clients to hear from them how great the product is.

What problems are you solving with the product? What benefits have you realized?

Deploying a WFM solution into other areas of the business for better staffing.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 April 2019)
Solid WFO platform, continuously evolving with new features

Pros: Calabrio excels above the other workforce management platforms I've used in terms of user friendliness. The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful. Calabrio seems to truly care about and respond to feedback from their customers, and I've appreciated their support and user forums.

Cons: In my role I use Calabrio primarily for workforce management, and that portion of the platform is still evolving. If you are a company that has never had a workforce management platform, Calabrio may be a great entry point for you. If you have already used or are currently using one of the other industry leaders, be sure to do your research, as some features you are familiar with may be quite different in Calabrio. Their approach to shift bids for instance--steering away from traditional shift bids to their hallmark dynamic scheduling model--may be a challenge for companies continuing a traditional shift bid model.

Overall: Calabrio One's call recording portion is full featured and easy to use; their quality monitoring portion is equally set to allow users to create multiple call quality forms and track variations on call quality monitoring. The workforce management portion still could use a few more features, but overall it's seamless to navigate through these portions of the tool.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 31 March 2019)
Amazing tool it is !!! one of the best in the market !!

Pros: It is quick to install and very user friendly. It can easily filter and search recorded calls. The quality management component is also easy to use and it makes it easier for the CRM team. Sound quality is also quite good. Easily navigatable as well.

Cons: At times qualiy reports would be the same and ot quite accurate. Upgardes does not run smoothly as expected. Needs improvement in functionality and features.

Overall: With some improvements in functionalities and features, this could be one of the best softwares in the market.

...more
John W.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 20 March 2019)
Optimizing operations with Calabrio 1

Pros: Having all the tools within a single application. I am able to switch from one too the the other without having to open a new browser window or launch a new application. It also makes it easier to have a more wholistic view of what is happening within your contact center because the reporting is also intergrated.

Cons: Some of the back end configuration is not as straight forward and intuitive as I would like.

Overall: We have been able to see great improvements within the contact center since we started using C1. The team helped us optimize the tool for our needs to achieve 95%+ accuracy in forecasting.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 March 2019)
"Easy to use"

What do you like best?

I like having all of Calabrio 1 tools in a single interface. I do not have to open multiple web pages or applications to manage any of the tools for my operation.

What do you dislike?

The back office/configuration interface is not as intuitive as I would like It is not as straightforward for those that may not be a power user if the software.

What business problems are you solving with the product? What benefits have you realized?

We began using Calabrio to help manage our workforce. The Calabrio team assisted in helping us configure the tool to suit our needs and helped us find ways to better optimize the workforce by identifying gaps and other areas where we had an overage of resources.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 March 2019)
"Calabrio is a great company by innovating their program to stay a front runner in the WFM world."

What do you like best?

What I like about Calabrio is the innovation of the system. They take feedback from their customers and make changes to make the program better. WFM has a great request feature where agents and submit their own requests. Workflows to help automate our companies processes. Calabrios customer friendly customer service is a World class experience.

What do you dislike?

Deleting exceptions you have to delete in two places. One on the agents schedule and the other in the agent's profile. The reporting is limited. System bugs when there is a system upgrade a long time to implement the program

Recommendations to others considering the product

In the WFM world, Calabrio is the only company that I found that is willing to push the envelope and listen to the user and implement the user ideas into the software.

What business problems are you solving with the product? What benefits have you realized?

Forecast is accurate and know what call volume will look like on a 5 year plan. By using the WFM program this has helped us making sure we have the right people in the right place at the right time.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 19 March 2019)
Closing in the gap on Calabrio One

Pros: Everything you need is one click away. The program is easy to use. One of our favorite items is the workflows, this allows us to automate our processes to be able to manage our scheduling effectively.

Cons: The consistent bugs during implementation through upgrades.

Overall: We are using QM and WFM to help solve complex situation. Calabrio is a company that will listen to feedback and will make changes to the program based on customer needs.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 11 March 2019)
"Exceptional Product and Support for the Price"

What do you like best?

I greatly enjoy the product as a whole, it is everything my organization needs. The support and community behind the product is top of the line as well.

What do you dislike?

Absolutely nothing. I have not found one feature I did not like.

Recommendations to others considering the product

Make sure you work with the technicians so that it is setup exactly how you want it. Also, join the community and keep up with the discussions as Calabrio implements features straight from it's users recommendations so if there is something that you want to see, let them know as many others that use the system may want to see that as well!

What business problems are you solving with the product? What benefits have you realized?

Calabrio ONE is an exceptional Workforce Management solution that helps to make sure my organization is on top of staffing and hiring needs to be able to handle forecasted volumes.

...more
Daniel B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 11 March 2019)
Great Product and Great Support with a Great Price

Pros: The product as a whole does everything that is needed by my organization. Support for the product is top of the line. Overall price point for the product is perfect as well.

Cons: Absolutely nothing. I have absolutely 0 complaints about this product.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 06 March 2019)
"Calabrio's Engagement is off the Charts"

What do you like best?

Intraday management and it's best! Forecasting and firm dates are a must. The dashboards are wonderful. Reporting is generally easier than running out of our phone system! WFM makes my life so easy.

What do you dislike?

I want to add comments when exceptions are manually entered to a schedule already ran.

Recommendations to others considering the product

Be as involved in the integration process as possible. Ask questions!!!

What business problems are you solving with the product? What benefits have you realized?

Forecasting! Seeing call trends now that we have been open for a year is showing wonderful growth! Analytics is getting better and better with transcripts, sentiments and so much more!

...more
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Calabrio One Screenshots

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Calabrio ONE Demo - Calabrio Quality Management
Calabrio Call Recording screenshot: Users can select the format in which to export contacts
Calabrio Call Recording screenshot: Calls are intelligently sorted and stored based on business rules
Calabrio Call Recording screenshot: Users can find relevant recordings quickly and easily
Calabrio Call Recording screenshot: Record calls to comply with industry regulations and business rules
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Calabrio ONE Demo - Calabrio Quality Management
Calabrio Call Recording screenshot: Users can select the format in which to export contacts
Calabrio Call Recording screenshot: Calls are intelligently sorted and stored based on business rules
Calabrio Call Recording screenshot: Users can find relevant recordings quickly and easily
Calabrio Call Recording screenshot: Record calls to comply with industry regulations and business rules

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by Calabrio One
Contact Center Priorities for 2018
This report explores how other contact centers are prioritizing their investments for 2018 and what concrete steps they...
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