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About Calabrio One

It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    86%
  • Reviews
    81%
  • Momentum
    65%
  • Popularity
    82%

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows)

Organization Types Supported

  • Medium Business
  • Small Business

API Support

  • NA

Modes of Support

  • 24/7 (Live rep)

Calabrio One Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    86%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

IVR Support

Interactive voice recognition routes the caller to the right agent

Calabrio One Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Calabrio One Pricing.

Calabrio One Alternatives

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Calabrio One Reviews

User Rating

4.2/5 (Based on 217 Ratings)

Ratings Distribution

  • Excellent

    48.8%
  • Very Good

    36.9%
  • Average

    11.5%
  • Poor

    0.9%
  • Terrible

    1.8%

Do You Use Calabrio One?

Write a Review

Review Summary

Users praise Calabrio One's user-friendly interface, ease of use, and comprehensive features. Many reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving agent performance and customer satisfaction. The platform's ability to integrate with various third-party applications is also appreciated. However, some users mention occasional technical glitches and limitations in customization options. Additionally, the pricing is seen as a potential drawback for some businesses. Overall, Calabrio One is generally well-received by users, who commend its user-centric design, powerful functionality, and positive impact on their operations.

Pros

  • Seamlessly integrates with leading CRM and telephony systems.
  • Powerful analytics and reporting capabilities for actionable insights.
  • Easytouse interface and robust feature set for streamlined workflows.
  • Flexible deployment options for onpremises, cloud, or hybrid environments.

Cons

  • Initial setup and implementation can be complex and timeconsuming.
  • Some users have reported occasional technical glitches and stability issues.
  • Limited customization options compared to some competitors.
  • Pricing may be a concern for small businesses with tight budgets.

Calabrio One User Reviews

AI-Generated from the text of User Reviews

Calabrio One Screenshots

Calabrio One FAQs

What is Calabrio One used for?

Calabrio One is Call Center Software. Calabrio One offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • Auto Call Recording
  • Call Monitoring

Learn more about Calabrio One features.

What are the top alternatives for Calabrio One?

Does Calabrio One provide API?

No, Calabrio One does not provide API.

Calabrio One Contact

Vendor Details

Minneapolis, MN

Contact Details

+1 (763) 592-4600

https://www.calabrio.com/products/calabrio-one/

Social Media Handles

Grid Report for Calabrio One

Disclaimer

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