Autopilot offers a set of tools and features that help you to automate your marketing programme. It lets you send emails, SMS, in-app messages and postcards to your leads and customers. WIth Autopilot, create your very own marketing automation journeys from following up with new leads to requesting customer feedback. It also gives you a detailed insight into the messages which are converting more leads and allows you to review your plan of action from time to time. Conduct A/B testing and choose the best marketing journey for your team based on the results. You can integrate Autopilot with more than 800 tools including Salesforce, Slack and its own API.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||Sydney, Australia|
|Deployment||SaaS/Web/Cloud||Category||Marketing Automation Software Email Marketing Software|
$39.20 per year billed as yearly
$119.20 per year billed as yearly
$199.20 per year billed as yearly
Disclaimer: The pricing details were last updated on 04/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Two years ago when I first used Autopilot I really thought it was an industry game changer. I migrated everything from Mailchimp and Campaign Monitor to it, including my company and one consulting client I had. The pricing was good (although not great, almost double what I paid for Campaign Monitor) but the features made it into a no brainer for me to switch.
A month ago I received an email from Autopilot camouflaged as "We're changing our terms", it turned out it was mostly a pricing change. The prices were TRIPLED for my account. The email made it look as if the changes would be effective immediately, fortunately it was 20 days before I received my next credit card charge. I still think it was a short notice but not as bad as I originally thought. I wrote an email to the support team and got a perplexing "we're changing our pricing because it's too confusing". I immediately tweeted publicly about the changes and later on I found that as time passed by, more and more people started replying to my tweets to the company about the pricing change. There were people who did not even receive the email because they were not subscribed to the newsletter. Some of them had grandfathered accounts and to their demise, the web pages about the grandfathered accounts were effectively deleted. When they contacted support the web pages were "magically" reinstated. All this experience has been incredibly frustrating. I would not recommend this untrustworthy company. I understand sometimes we have to increase prices or change revenue models, but the way Autopilot handled this (the CEO) was literally textbook on how to lie and stab your oldest and most loyal customers on the back. I do not have good feelings about the future of the company. The product has not been updated or had new features added for many months now, probably more than a year, at least for what I saw. I had this problem with the WYSIWYG editor on emails in which the newline character would make the spaces in my emails collapse or yield random spaces in the final sent email, it was never fixed in the two years I used Autopilot. Given the fact that the price for my account was increased from $50 USD to $150 USD I do not think that Autopilot is a good choice. For the price point I would probably use ActiveCampaign. I'm in the process of figuring out how to migrate.
Be wary of the direction that the company is taking. Given the untrustworthiness I would suggest to stay away.
The tool itself is pretty awesome and it has a lot of unique features like Segment integration and unique services like Lob to send postcards.
In terms of a nice user experience for a multi-channel marketing program, Autopilot really ticks the boxes when it comes to functionality and ease of use.
Their UI is gorgeous and intuitive.
This review used to be a 10 out of 10, and I've referred dozens of customers to them because I LOVE their product.
But they have proven to be a completely untrustworthy company when it comes to their billing and pricing.
I have been through 2 pricing changes where they have put what were once core features like Segment integration into a higher tier and I've had grandfathered pricing disappear or not scale up when the contact count increases.
They moved some features back into all tiers and I started to recommend them because I thought the product was great value and I started to use it on my marketing automation implementation projects.
The second price increase in July 2019 effectively tripled the cost of the service for some clients. To make matters worse, the increase occurred with 6 days notice which resulted in a lot of shock and anger from my clients who I trustingly referred to the platform.
Most clients didn't even know until they looked at their credit card statements and are all now scrambling to find other solutions.
I don't fault Autopilot for raising their prices so much as the way that they have done it. In both cases it has been done in a sneaky way with little notice given to customers who have seen their bills explode with no corresponding increase in value.
I guess I figured the first price shift was done because it was an early stage startup, but it appears the culture hasn't changed sadly.
Fool me once, shame on you. Fool me twice. Shame on me.
Look at alternatives from companies that understand the importance of customer trust.
Saas onboarding and user activation. It has been an amazing tool not only for its functionality, but also for it's extreme ease of use.
credible customer service, and any idea that you wish to trend around the market is fully supported by the team.
sometimes it seems to be slow in that pages can take up to half an hour to load.
you can plan multi campaigns visually then share boards with customers, thereby l recommend software to any organization.
serves as email campaign management platform,offers multi channel marketing capability.
If you have only a few emails then this may work for you. Unfortunately when you manage thousands of emails the platform become glitchy. The deliverability of emails is also an issue. Towards the end we only had a 8.8 Open rate which is horrible. As soon as we switched platforms our open rate improved. To make things worse, typically the allow you to upgrade without any issues as they are happy to take your money. As soon as you request a downgrade, that is a different story. They still hit your card for full subscription even if you have already removed all contacts! Final thoughts. The platform is very glitchy for the price. Trying to correct billing issues is a nightmare. Hopefully the fix their customer support issues and billing issues. Platform has hope but as of right now, we will not use it.
The journey-builder is the definite highlight of Autopilot for us. Journeys are easy and intuitive to build, but have a large list of options for both triggers, conditions, and actions. Lead-tracking, analytics and email studio are all great features, but the journey-builder is the real highlight. The API is easy to use and has allowed us to integrate with our WordPress website, Twilio account and Salesforce CRM. The documentation is plentiful and helpful, as well. Finally, Autopilot is an exceptional value at the introductory price point. In our research, we were unable to find anything else with nearly the functionality for the price.
Some elements, including smart segments, are tricky to use and criteria cannot be edited after deploying or saving. This can easily lead to a glut of similar smart segments which clutters the interface and folders. Some elements of journeys similarly, are difficult to edit after publishing.
For entry-level marketing automation, Autopilot is a terrific option. If you're looking for a CRM-type product with automation, you may want to look elsewhere.
Autopilot has given us far greater abilities to automate basic communication with prospects across a variety of channels. Previously, we were obliged to cobble together different solutions for email blasts, 1-to-1 emails, SMS, and postcards. Autopilot allows us to integrate all of these channels into a single journey, and to further integrate that journey with actions on our website.
Autopilot has been a great asset to the Marketing department. It has allowed us to make a proper follow-up to our most relevant contacts. Since implemented, the benefits we got from it has been notable. It comes with several tools and features included. My favorite is the 'heads-up' feature, which is a great alternative to simple lead-gen forms. Also, the customer support of Autopilot is amazing, responsive and very informative. Even our most complex questions are answered in a breeze with its outstanding team. Another great thing about Autopilot is that it allows for integration with other technology, maximizing the chances of getting greater results.
There are few things negative things to say about Autopilot. Maybe the shape count numbers, that I think can be misleading to new users, resulting in unreliable analytics. There’s always this alternative of using smart segments, but it tends to be pretty cumbersome. Other than that, Autopilot is an amazing tool.
Autopilot is a great platform if you’re looking for an email marketing automation tool. When connected from your website, the tool gets to be very powerful. If you acquire it, you may want to use the all the “heads-up” features to focus on website engagement.
Autopilot is one of the top tools in the Marketing department. Before acquiring this platform, we were unable to target prospects, personalize communications and impact customers with the rightful relevant content. We use it for lead scoring, segmentation and life cycle email marketing. It has allowed us to perform various customer support and sales automation functions. Also, we have been able to track contact activities, with the option to flag contacts for follow-up at the right time in their discovery process.
There are several things that I like about this fantastic marketing software. Some of the things I love most are the key features that this software contains. First of all, marketing automation. This feature enables the visitor to create an influential audience and also has the best workflow that the user determines what should happen at each stage. The software allows easy integration.
although this marketing software is good, there are some areas which should be improved. some of the areas include: the software enables one to sign in using the email that makes the software to identify the user rather than using username. sign in using the user name is easy as compaired to signing in using the email.
also the softwares does not have merge function with other softwares such as the CRM. and it duplicate the the contacts.
This fantastic marketing app is the best for all levels of the business. You are ranging from small to large companies. Therefore choosing this software for your business is the best thing you can do for your business.
This software is the best in ensuring good marketing. Therefore our company relies heavily on this software for marketing purposes.
I'm a visual person so being able to set shapes out in a format that tells a story or is a journey paints a clear picture of the outcome I am trying to achieve. The user can then verify this plan via shit hot customer service chat, or submit it for a full review. There are also endless articles to refer to and they are written in plain English (no technobabble). Which means you've never left hanging. The shapes themselves inspire ideas to add more to your journey and make it more effective.
Then after all of this, it's easy to present to clients because of the visual platform.
What do I dislike, not much if anything? Autopilot are always making improvements to the software so it's hard to pick on anything. As an admin for many companies, I guess it would be nice to be able to enter in multiple email addresses of those who need to be made aware when an error occurs, currently these errors are only emailed to one person (for example API limitations). A future UI suggestions would be the ability to hide shapes that are not relevant (ie other CRMs). A magical wishlist item would be taking testing easier. For example, if you have a 30-day journey to be able to push a 'test' button and it sends all emails/SMS etc over an hour instead of a month showing if there are any errors in your plan.
** But you'll note that none of these things are interfering with everyday use - the system is smooth, fast and easy to use.
Try it for one journey and you won't want to stop.
Problem being solved: Marketing journeys for small businesses in a growth phase. Companies who don't have the funds to hire a marketing team but it is integral they have marketing and the automations that make the marketing transparent and actionable.
The benefits are watching the communication with customers increase which in turn increases the bottom line. Isn't that the benefit we all want to achieve?
I like autopilot because it is easy to manage this program once you have used the functions that are emphasized in using to make better use of automatic marketing, the support staff is precise when it comes to starting with the most complex functions of learning for the first time. But programming seminars, meetings, trips, has made it easy to be aware of the automatic planning, the tracking is extremely easy to perform and the modifications are simple to move.
If I had integrations of tools for email marketing I would not make the removal of these different programs more problematic than in reality it would be to move functions similar to this platform, having had a program that fulfills similar functions makes it difficult to draw attention until now. having to do everything from scratch, not to mention that it lacks a diverse number of quality templates to use.
I recommend using it in work teams because they can really get an event organization, objective marketing planning and group meetings for the first understanding of their functions, to achieve active automation in as many users as they should consider.
With autopilot we have solved the general problem of tracking activities on websites, with that we have been able to respond optimally to emails, to subscriptions, purchases, the program gave us a quick response to customers and a broad display of activities of our services.
The canvas to create your marketing emails and do your best to create visuals which attracts the audience of your choice. You can actually design your customer journey on this canvas and make your repetitive tasks easier. The best part is no coding is required at all and you are no longer dependent on some other IT guy for his help. You can have your whole team on the canvas and it will be a brain storming session for all.
There is nothing like to be dislike about this tool, everything is perfect at its place and going well. People may say about the price but the pricing looks fine when you are getting much from them.
A good start to integrate your CRM with this tool and use the best of services for visual marketing and email marketing.
Email marketing for us is so easy now and we have added visuals to our new strategy to get more business. We now have a track of our customer's journey and team members can have brain storming sessions over a design/topic.