What do you like best?
The automation of all the journey we have created to tap on the real time customer engagement. The analysis of the report gives us a right vision to create more similar journey or to eliminate the non working ones.
What do you dislike?
The only fact that we get some whatsapp delivered under "Invalid" through webengage.
We have tried getting it resolved and still, a few remains under failure always.
Recommendations to others considering the product:
This tool can solve almost all of your remarketing plans through automation which can save cost and manpower. The journey you will create here, will keep a track of all the steps which should be followed immediately as soon as we receive the submission of an enquiry!
What problems are you solving with the product? What benefits have you realized?
Solving the gap between the Sales team and the customer. Before our Sales team gets in touch with the customer, we make sure that we are keeping the user engaged to keep it warm.
The good benefit, to create a conversational journey through our portal in webengage. It has given us relief in saving a little manpower and cost.