HelpStack

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About HelpStack

Deep Dive with Clara AI

HelpStack is a shared inbox for small teams doing customer support across too many channels. Email, website chat, WhatsApp, Instagram DMs and Facebook Messenger arrive in one place instead of five. For every conversation the AI drafts a reply and an agent approves or edits it in one click before it is sent. It is not an autonomous bot by default, because fully autonomous support breaks in exactly the cases that matter most. Conversations are threaded, assignable, searchable and status tracked, with internal notes for handovers. Connected to a Shopify or WooCommerce store, the AI answers order and delivery questions from live order and tracking data rather than a static FAQ. Auto-translation across more than 40 languages means customers write in their language and agents read in theirs. Hosted in the European Union, GDPR compliant, AES-256 encryption at rest. Free plan with no credit card. Starter 29 EUR per month, Growth 79 EUR per month, both excluding VAT. Enterprise on request. Built by Space Guardian d.o.o. in Ljubljana, Slovenia, inside a working photo business that was selling in four countries and four languages and losing hours a day to five separate inboxes.

Screenshots & Videos

One inbox for email, chat, WhatsApp, Instagram and Messenger

The AI drafts a reply, an agent approves it before it is sent

Pricing

Free Trial Available
Starts at $33.54.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Small Business
Freelancers

API Support

Available

Modes of Support

Online

HelpStack Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Chatbots Features

Language Detection

Chatbot

AI/Machine Learning

Natural Language Processing

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Transfers/Routing

Query Suggestions

Pre-Configured Bot

For Sales/Marketing

Code-free Development

Automated Responses

Augmented Analytics

Lead Capture

Provides webhooks and integrations to capture lead information

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat Features

Transfers

Transfer of calls from one operator to another with just one click

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Customer Self-Service Features

Multi-Channel Support

Search & Content Discovery

AI Chatbots & Virtual Assistants

Ticket Submission & Tracking

Knowledge Base & FAQs

Reporting & Analytics

Integration with CRM/Helpdesk Systems

Self-Service Portal

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

HelpStack Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

MONTHLY YEARLY

Free Free

500 tokens per month, about 83 resolved conversations
Up to 10 channels, unlimited team members
Free chat widget for your website
Basic analytics
No credit card required

Start Free Trial

Enterprise Custom

Unlimited tokens, channels and resolved conversations
Everything in Growth
Priority support
White-label
Bring your own AI key
Contact sales for pricing

Start Free Trial

Starter $322.03 $33.54 per month

Billed as 29 EUR per month or 278.40 EUR per year, both excluding VAT. USD figures are converted at the ECB reference rate of 1 EUR = 1.1567 USD on 14 August 2026.
8,000 tokens per month, about 1,333 resolved conversations
Unlimited channels and team members
AI auto-reply
Advanced analytics
Website crawling
Yearly billing saves 20 percent

Start Free Trial

Growth $877.24 $91.38 per month

Billed as 79 EUR per month or 758.40 EUR per year, both excluding VAT. USD figures are converted at the ECB reference rate of 1 EUR = 1.1567 USD on 14 August 2026.
30,000 tokens per month, about 5,000 resolved conversations
Everything in Starter
Custom agent tools
Yearly billing saves 20 percent

Start Free Trial

Screenshots of Vendor Pricing Page

Learn more about HelpStack Pricing

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HelpStack Reviews

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HelpStack Screenshots

One inbox for ema...

The AI drafts a r...

HelpStack FAQs

Which channels does HelpStack bring into one inbox?

Email, the website chat widget, WhatsApp, Instagram DMs and Facebook Messenger all arrive in the same shared inbox. Conversations are threaded, assignable, searchable and status tracked, with internal notes for handovers.

Does the AI reply to customers on its own?

By default, no. For every conversation the AI drafts a reply and an agent approves or edits it in one click before it is sent. Fully automatic AI auto-reply is available on the paid plans if you want it, but the approval step is the default because autonomous support breaks in exactly the cases that matter most.

Where is my data hosted?

In the European Union. HelpStack is GDPR compliant and data is encrypted at rest with AES-256.

How many languages does it handle?

More than 40, translated in both directions. Customers write in their language and agents read in theirs.

Is there a free plan?

Yes, free forever with no credit card. It includes 500 tokens per month, which is roughly 83 resolved conversations, up to 10 channels and unlimited team members.

Does it connect to my online store?

Yes, to Shopify and WooCommerce. Once connected, the AI answers order and delivery questions from live order and tracking data rather than from a static FAQ.

Is there an API?

Yes. The documentation includes an API reference covering the auth model, response envelope and endpoint catalogue, plus OpenAPI import for building custom agent tools.

How does the pricing work?

Plans are based on a monthly token allowance. Free is 0 EUR, Starter is 29 EUR per month and Growth is 79 EUR per month, both excluding VAT. Yearly billing saves 20 percent. Enterprise is custom, with unlimited tokens and channels.

What is HelpStack used for?

HelpStack is Help Desk Software. HelpStack offers the following functionalities:

AI Assistant
Social Media Integration
Multi-Channel Communication
Customizable Branding
Ticket Management
Knowledge Base
Multi-language Support
Live Chat

Learn more about HelpStack features.

What are the top alternatives for HelpStack?

Here`s a list of the best alternatives for HelpStack:

Does HelpStack provide API?

Yes, HelpStack provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.