HelpStack Pricing: Cost and Pricing plans

HelpStack Pricing

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Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
HelpStack pricing starts at $33.54/month, which is 77% higher than similar services.
68% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 25% offer a Freemium Model Allows users to access basic features at no cost..

MONTHLY YEARLY

Free Free

500 tokens per month, about 83 resolved conversations
Up to 10 channels, unlimited team members
Free chat widget for your website
Basic analytics
No credit card required

Start Free Trial

Enterprise Custom

Unlimited tokens, channels and resolved conversations
Everything in Growth
Priority support
White-label
Bring your own AI key
Contact sales for pricing

Start Free Trial

Starter $322.03 $33.54 per month

Billed as 29 EUR per month or 278.40 EUR per year, both excluding VAT. USD figures are converted at the ECB reference rate of 1 EUR = 1.1567 USD on 14 August 2026.
8,000 tokens per month, about 1,333 resolved conversations
Unlimited channels and team members
AI auto-reply
Advanced analytics
Website crawling
Yearly billing saves 20 percent

Start Free Trial

Growth $877.24 $91.38 per month

Billed as 79 EUR per month or 758.40 EUR per year, both excluding VAT. USD figures are converted at the ECB reference rate of 1 EUR = 1.1567 USD on 14 August 2026.
30,000 tokens per month, about 5,000 resolved conversations
Everything in Starter
Custom agent tools
Yearly billing saves 20 percent

Start Free Trial

Screenshots of Vendor Pricing Page

HelpStack FAQs

Which channels does HelpStack bring into one inbox?

Email, the website chat widget, WhatsApp, Instagram DMs and Facebook Messenger all arrive in the same shared inbox. Conversations are threaded, assignable, searchable and status tracked, with internal notes for handovers.

Does the AI reply to customers on its own?

By default, no. For every conversation the AI drafts a reply and an agent approves or edits it in one click before it is sent. Fully automatic AI auto-reply is available on the paid plans if you want it, but the approval step is the default because autonomous support breaks in exactly the cases that matter most.

Where is my data hosted?

In the European Union. HelpStack is GDPR compliant and data is encrypted at rest with AES-256.

How many languages does it handle?

More than 40, translated in both directions. Customers write in their language and agents read in theirs.

Is there a free plan?

Yes, free forever with no credit card. It includes 500 tokens per month, which is roughly 83 resolved conversations, up to 10 channels and unlimited team members.

Does it connect to my online store?

Yes, to Shopify and WooCommerce. Once connected, the AI answers order and delivery questions from live order and tracking data rather than from a static FAQ.

Is there an API?

Yes. The documentation includes an API reference covering the auth model, response envelope and endpoint catalogue, plus OpenAPI import for building custom agent tools.

How does the pricing work?

Plans are based on a monthly token allowance. Free is 0 EUR, Starter is 29 EUR per month and Growth is 79 EUR per month, both excluding VAT. Yearly billing saves 20 percent. Enterprise is custom, with unlimited tokens and channels.

How much does HelpStack cost?

The pricing for HelpStack starts at $33.54 per month. HelpStack has 4 different plans:

Free at $0.00.
Enterprise at $0.00.
Starter at $33.54 per month.
Growth at $91.38 per month.

Learn more about HelpStack pricing.

Does HelpStack offer a free plan?

Yes, HelpStack offers a free plan.

Learn more about HelpStack pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare HelpStack Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
HelpStack	322.03	per month	-		HelpStack Pricing
Zoho Desk	7	per month	per user	+	Zoho Desk Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
Zendesk Support Suite	19	per month	per user	+	Zendesk Support Suite Pricing
SysAid	-	-	-	+	SysAid Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Pylon	10	per month	per user	+	Pylon Pricing
Agiloft	-	-	-	-	Agiloft Pricing
osTicket	12	per month	-	-	osTicket Pricing
Gorgias	50	per month	-	+	Gorgias Pricing

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