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About Netsuite CRM

Netsuite CRM helps out organisations to streamline seamless interactions with present customers, suppliers and partners alike, within a single portal. It facilitates a seamless flow of information across the entire customer lifecycle starting from generating leads to order fulfilment, cross-sell, up-sell and relevant support. Salesforce automation, quotes management, forecasts, commission monitoring and partner relationships are some of the useful functionalities present within. Businesses can also depend on Netsuite CRM to supercharge their sales performance and provide a superior customer experience. Support agents are allowed access to customer-specific records and orders in detail, which they can utilise to provide adequate support. Exclusive benefits offered by the platform goes as improved sales performance, effective campaign management, unified data source and enhanced customer satisfaction. Built-in reports and role-based dashboard views, help with continuous sales monitoring and goal achievement adequately. For those working with partners, Netsuite CRM’s inclusive functionalities like joint marketing campaigns, pipeline management, sales forecasting are of great help.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    93%
  • Reviews
    75%
  • Momentum
    60%
  • Popularity
    66%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Online

Netsuite CRM Features

CRM Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    93%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Netsuite CRM Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 18/09/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Netsuite CRM Pricing.

Netsuite CRM Alternatives

View All Netsuite CRM Alternatives

Netsuite CRM Reviews

User Rating

3.5/5 (Based on 638 Ratings)

Ratings Distribution

  • Excellent

    27.4%
  • Very Good

    40.3%
  • Average

    16.5%
  • Poor

    5.2%
  • Terrible

    10.7%

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Review Summary

Users praise NetSuite CRM for its comprehensive functionality, customization options, and scalability. They appreciate its ability to manage complex business processes, automate workflows, and provide real-time insights. However, some users mention the complexity of the software and the need for extensive training. The cost is also a concern for some users, as NetSuite CRM is priced higher than some competing solutions. Overall, users find NetSuite CRM a powerful and reliable CRM system, but they emphasize the importance of considering the cost and complexity factors before making a purchase decision.

Pros

  • Robust CRM with endtoend business process management capabilities
  • Customizable and scalable to fit the needs of businesses of all sizes
  • Strong financial management and reporting capabilities
  • Excellent customer support and a large user community

Cons

  • Steep learning curve and complex implementation process
  • High upfront cost and ongoing maintenance fees
  • Limited integration options with thirdparty applications
  • Lack of some advanced features found in competing CRM solutions

AI-Generated from the text of User Reviews

Videos on Netsuite CRM

Netsuite CRM FAQs

What is Netsuite CRM used for?

Netsuite CRM is CRM Software. Netsuite CRM offers the following functionalities:

  • AI Assistant
  • Advanced Automation
  • Real-time Data Sync
  • Omnichannel Customer Engagement
  • Predictive Analytics
  • IoT Integration
  • Customer Segmentation
  • Opportunity Management
  • Sales Force Automation
  • Customization
  • Territory Management
  • Reporting (Analytics)
  • Order Management
  • Collaboration Tools
  • Lead Management
  • Quotes (Proposals)
  • List Management
  • Customer Support
  • Marketing Automation
  • Referral Tracking
  • Lead Scoring
  • Contact Management

Learn more about Netsuite CRM features.

What are the top alternatives for Netsuite CRM?

Does Netsuite CRM provide API?

No, Netsuite CRM does not provide API.

Netsuite CRM Contact

Vendor Details

Redwood Shores, California

Contact Details

+1 877-638-7848

https://www.netsuite.com/portal/products/crm.shtml

Social Media Handles

Grid Report for Netsuite CRM

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