Ameyo Engage

About Ameyo Engage

Ameyo Engage is an online contact centre service provider that helps businesses in creating a call centre, orchestrating communication with customers and sorting out their problems, efficiently. Advanced computer telephony capabilities and features loaded within, helps businesses to get their First Call Resolution (FCR) and connect rate enhanced in real-time. It also helps to boost customer wise satisfaction levels by automating the inbound call routing facility to the right agents. Ameyo Engage offers a great variety of effective tools and technology, making the agents’ life a lot easy without reducing the quality of their customer service. In addition, real-time integration facilities available with external tools, like Sugar CRM, Freshdesk, Zoho and more, enable companies to never lose the context of any conversation and proceed adequately. Dashboards and custom reports available within can be used to measure and monitor conversations between agents and customers. Ameyo Engage is a PCI DSS compliant software and works under ISO/IEC 27018 and ISO 27001 Certified cloud-based environment, ensuring complete data security.

Pricing

Free Trial Not Available
Ameyo Engage Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

60%
Popularity

70%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Online

Ameyo Engage Features

Show Feature Explanation

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

Ameyo Engage Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Ameyo Engage Custom

Features

Inbound and Outbound
Smart Routing
Agent Empowerment
Business Integrations
Reporting and Monitoring
Security

Disclaimer: The pricing details were last updated on 11/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Ameyo Engage Pricing.