CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Irvine, California / 1-800-679-1637 | |
| Deployment | SaaS/Web/Cloud Installed - Windows Installed - Mac | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
CallTools is Call Center Software. CallTools offers the following functionalities:
Learn more about CallTools features.
Here`s a list of the best alternatives for CallTools:
Yes, CallTools provides API.
The back end support and their timely response to address issues.
There are occasions when the system goes down. File/data storage could be more sophisticated.
How to optimize our platform to get the most out of our data. The biggest benefit is when we are able to really maximize our connection rate on our data.
Call Tools has incredible customer service. I would highly recommend them to anyone looking for call solutions
Excellent service, Great features and Easy to use. Thanks Chase.A
CallTools has made a huge difference in our business, we've only been using it for a week and we're seeing an increase in our conversion. I love the support I'm getting from the team too. Sean and the Team have been very helpful and responsive. There were 5 companies we were considering, I never regret choosing CallTools.
I enjoyed using their dialer software for over 1.5+ year. It's perfect for my small business who was making around 20,000-30,000 calls per month. The thing I enjoy the most is it is robust and its customization features. The support team was super helpful in answering my questions when I need help starting out. I really enjoyed the training and the oboarding process as well. I recommend anyone who's looking for a powerful power dialer to give CallTools a shot.
Wonderful team with reliable service levels. Thank you CallTools!
Plug-and-play format; super easy to use and navigate. Great price and excellent customer service. Chanie and the rest of the team are great. Highly recommend d calltools!
No app from what I’m aware of yet. I’m told it is in development.
Back end reports
The customer service, top notch, and really hands on!
It’s complicated as first, but they will help you set everything up
Get Ashley yo help you!
Prospecting contacts
I really like the responsiveness of my account rep Chase. Always as the always helpful support team. I have worked with multiple different people and Kevin has always done a great job.
Nothing that comes to mind. Call tools does a great job.
Use calltools, get Chase as your account rep
I am able to call a lot more potential clients in an extremely organized manner. From being able to check status of phone numbers and such makes me more efficient as well.
CallTools saved our inside sales team TONS of time by allowing them to make several phone calls at once versus hand dialing. The efficiency level of our team has drastically increased and continues to increase as we become more familiar with the system.
The only negative was uploading leads into the system
Stay consistent and make calls everyday for best results.
CallTools has allowed us to keep track of leads and prospects directly in their platform. Since we have saved so much time, we have increased sales. We are also able to collaborate better as a team.
