Home/Call Center Software/CallTools
Updated on: October 2, 2022
CallTools - Call Center Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallTools

Complete call center solution for growing businesses
(45 Ratings) Write Review

What is CallTools and how does it work?

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner.

CallTools Awards

CallTools Features Show All Features

CallTools Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Irvine, California / 1-800-679-1637
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Official Website https://calltools.com/
Category Call Center Software

CallTools Pricing

Pricing ModelQuotation Based
CallTools
Custom

Features

  • Outbound Call Center
  • Inbound Call Center
  • Call Management
  • CRM, SMS & Email
  • Integrations
Disclaimer: The pricing details were last updated on 30/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallTools pricing.

CallTools Alternatives CallTools Alternatives

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CallTools vs Mojo Dialer
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CallRail
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TalkDesk
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CloudTalk
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Nextiva
(1473 RATINGS)
Nextiva Nextiva is a customer experience management suite that is aimed at revolutionizing the... read more
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CallHippo
(494 RATINGS)
CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more
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CallTools vs CallHippo
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Bright Pattern
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Bright Pattern Bright Pattern is an omnichannel call centre software that enables companies to easily connect with... read more
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CallTools vs Bright Pattern
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CircleLoop
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CircleLoop CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in... read more
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CallTools vs CircleLoop

CallTools Reviews

OVERALL RATING
4.9
Based on 45 Rating(s)
Rating Distribution
  • 91.1 %
  • 8.9 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on CallTools

Adding a Campaign on CallTools
Adding a Campaign on CallTools
Sending an SMS Message on CallTools
Creating Custom Fields on CallTools

CallTools Screenshots

Campaign screenshot
Caller ID options screenshot
Live Phone Calls screenshot
Agent Leaderboard screenshot
Important Contacts screenshot
CRM screenshot
Filter screenshot
Contact View with Built-in Web Phone screenshot
Campaign screenshot
Campaign screenshot
Caller ID options screenshot
Live Phone Calls screenshot
Agent Leaderboard screenshot
Important Contacts screenshot
CRM screenshot
Filter screenshot
Contact View with Built-in Web Phone screenshot

CallTools FAQs

CallTools is Call Center Software. CallTools offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about CallTools features.

Yes, CallTools provides API.

Articles on CallTools

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CallTools Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com