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CallTools

Complete call center solution for growing businesses

(45 Ratings) Write Review

What is CallTools and how does it work? CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner.

FOLLOWERS 405 258 1,500 279 1,070

CallTools Awards

CallTools Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

CallTools Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Irvine, California / 1-800-679-1637
Deployment	SaaS/Web/Cloud Installed - Windows Installed - Mac	Official Website	https://calltools.com/
Deployment	SaaS/Web/Cloud Installed - Windows Installed - Mac	Category	Call Center Software

CallTools Pricing

Pricing ModelQuotation Based

CallTools

Custom

Features

Outbound Call Center
Inbound Call Center
Call Management
CRM, SMS & Email
Integrations

Disclaimer: The pricing details were last updated on 30/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallTools pricing.

CallTools Alternatives CallTools Alternatives

(15 RATINGS) Mojo Helpdesk Mojo Helpdesk is a comprehensive ticket tracking software, helping out organisations with their... read more Visit Website CallTools vs Mojo Helpdesk

(59 RATINGS) ReadyMode (formerly ... The next-gen auto dialer for you. ReadyMode, previously known as Xenical is an all-in-one auto... read more Visit Website CallTools vs ReadyMode (formerly Xencall)

(2778 RATINGS) TalkDesk An enterprise-class customer support platform with modern cloud solution. It has click-to-call... read more Visit Website CallTools vs TalkDesk

(1442 RATINGS) Nextiva Nextiva is a customer experience management suite that is aimed at revolutionizing the... read more Visit Website CallTools vs Nextiva

(626 RATINGS) CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more Visit Website CallTools vs CloudTalk

(164 RATINGS) CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more Visit Website CallTools vs CallHippo

(70 RATINGS) Bright Pattern Bright Pattern is an omnichannel call centre software that enables companies to easily connect with... read more Visit Website CallTools vs Bright Pattern

(13 RATINGS) Freshdesk Contact Ce... Freshdesk Contact center is a cloud-based call center solution best suitable for customer support... read more Visit Website CallTools vs Freshdesk Contact Center (Formerly Freshcaller)

(28 RATINGS) eVoice eVoice is a telecommunication service that provides toll-free local numbers, text and video calling... read more Visit Website CallTools vs eVoice

(96 RATINGS) CircleLoop CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in... read more Visit Website CallTools vs CircleLoop

CallTools Reviews

OVERALL RATING 4.9 Based on 45 Rating(s)

Rating Distribution

Excellent 91.1 %
Very Good 8.9 %
Average 0 %
Poor 0 %
Terrible 0 %

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Videos on CallTools

Adding a Campaign on CallTools

Sending an SMS Message on CallTools

Creating Custom Fields on CallTools

CallTools Screenshots

Contact View with Built-in Web Phone screenshot

Campaign screenshot

CallTools FAQs

Q. What is CallTools used for?

CallTools is Call Center Software. CallTools offers the following functionalities:

Outbound Call Center
Inbound Call Center
Concurrency Support
Live Chat
Progressive Dialer
Predictive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about CallTools features.

Q. What are the top alternatives for CallTools?

Here`s a list of the best alternatives for CallTools:

Q. Does CallTools provide API?

Yes, CallTools provides API.

Articles on CallTools

Top Software Top Call Center Software to Try in 2021 Call centers are the hub of customer care where all kinds of customer queries, complaints, and... read more