CallTools

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About CallTools

Deep Dive with Clara AI

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

72%
Momentum

69%
Popularity

68%

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

CallTools Awards

# 9 Most Popular Call Center Software
Q1 2020

# 9 Most Searched Call Center Software
Q1 2020

CallTools Features

Show Feature Explanation

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

CallTools Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

CallTools Custom

Features

Outbound Call Center
Inbound Call Center
Call Management
CRM, SMS & Email
Integrations

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Disclaimer: The pricing details were last updated on 30/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallTools Pricing

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CallTools Reviews

User Rating

5/5 (Based on 393 Ratings)

Rating Distribution

Excellent
98%
Very Good
1%
Average
0.3%
Poor
0.3%
Terrible
0.5%

User Sentiments

Excellent Customer Support, Ease of Use, Effective Sales Funnel Management, Reliable Web-Based Dialer

Occasional System Downtime, Limited Reporting Functionality, Complex Lead Upload Process, Lack of Bulk Text Messaging

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Review Summary

CallTools is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and strong analytics capabilities. Reviewers noted its effectiveness in improving sales performance, with particular appreciation for its lead management, call tracking, and reporting functionality. However, some users expressed concerns regarding occasional technical glitches and limited customization options. Overall, CallTools is considered a reliable and efficient solution for businesses seeking to enhance their sales operations.

Pros

Comprehensive call tracking and analytics.
Robust reporting and dashboards for datadriven decisions.
Easytouse interface and intuitive design.
Integrations with leading CRM and marketing platforms.

Cons

Occasional technical glitches and downtime.
Limited customization options for advanced users.
High cost compared to some competitors.

CallTools Reviews

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CallTools FAQs

What is CallTools used for?

CallTools is Call Center Software. CallTools offers the following functionalities:

Outbound Call Center
Inbound Call Center
Concurrency Support
Live Chat
Progressive Dialer
Predictive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about CallTools features.

What are the top alternatives for CallTools?

Here`s a list of the best alternatives for CallTools:

Does CallTools provide API?

Yes, CallTools provides API.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.