Call Center Studio

Enhance your customer satisfaction with Call Center Studio

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What is Call Center Studio and how does it work? Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services.

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Call Center Studio Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

Call Center Studio Technical details

Support	24/7 (Live rep) Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Chicago, Illinois / +1 737 212 98 66
Deployment	SaaS/Web/Cloud	Official Website	https://callcenterstudio.com/
Deployment	SaaS/Web/Cloud	Category	Call Center Software

Call Center Studio Pricing

Pricing ModelFree Trial , Quotation Based

Basic

Custom

Features

CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Co-location Redundancy

Pro

Custom

Features

CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Co-location Redundancy
Data Studio Advanced Reporting Tool
Live Chat Support
CRP/ERP Integrations API
QA Module
Live Chat Module
SMS Integration
Predictive Dialer
Mobile Client App

Enterprise

Custom

Features

CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Co-location Redundancy
Data Studio Advanced Reporting Tool
Live Chat Support
CRP/ERP Integrations API
QA Module
Live Chat Module
SMS Integration
Predictive Dialer
Mobile Client App
Phone Support
Social Media Module
Chatbot Integration
Dedicated Support Personnel

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Disclaimer: The pricing details were last updated on 23/02/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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