About Collab

Collab is the perfect product for anyone looking to optimize their digital transformation journey. This comprehensive solutions enable a smart balance between automation and direct human interaction to ensure maximum efficiency. With Collab, Customer an streamline processes across the entire organization, improve customer engagement, and get better insights into how best to optimize operations. It provide detailed analytics to help and identify inefficiencies and plan for improvement. This user-friendly interface helps non-tech professionals get up and running quickly while providing full access of controls for skilled tech-savvy users. Moreover, the customer support team provides round the clock assistance so the team can make the most of this innovative platform. Taking advantage of Collab will empower customers business with data-driven decision making, enabling more efficient operations with an enhanced customer experience along the way.

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Pricing

Free Trial Not Available
Collab Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

66%
Popularity

81%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Collab Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

Collab Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Collab Custom

Features

Contact Center & UC
- One Contact CC
- One Contact PBX
- Nubitalk Cloud
Data & Analytics
- CIH
- Speech Analytics & QM
- Data Studio
Employee Productivity
- Gamification
- WFO
- Agent Scripting
Process Automation
- Conversational AI
- Flows
- CRM Connectors
- BotExport

Disclaimer: The pricing details were last updated on 31/10/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Collab Pricing.