Home/Call Center Software/Freshcaller
Updated on: August 18, 2022
Freshcaller - Call Center Software
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshcaller

Official Website An effective call center application for startups.
(70 Ratings) Write Review

What is Freshcaller and how does it work?

It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.

Freshcaller Awards

Freshcaller Features Show All Features

Freshcaller Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, California / +1 650 513 0514
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

Freshcaller Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Sprout
Free

Features

  • Buy Local Numbers
  • Buy Toll-free Numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Blossom
$15 /User/Month
Billed Yearly

$15 per agent per month + pay per min billed annually

$19 per agent per month + pay per min billed monthly

Features

  • Includes features of Sprout Plan, plus
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Pre-built Reports
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Garden
$29 /User/Month
Billed Yearly

$29 per agent per month + pay per min billed annually

$39 per agent per month + pay per min billed monthly

Features

  • Includes features of Blossom plan, plus
  • IVR (Phone Trees)
  • Call Monitoring
  • Advanced Call Queues
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate
$45 /User/Month
Billed Yearly

$45 per agent per month + pay per min billed annually

$59 per agent per month + pay per min billed monthly

Features

  • Includes features of Garden plan, plus
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest
$69 /User/Month
Billed Yearly

$69 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Includes features of Estate plan, plus
  • Omnichannel Routing
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Speech Enabled IVR (Phone Trees) (Freddy)
  • Voicebot (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate Omnichannel
$79 /User/Month
Billed Yearly

$79 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Phone, Email, Social, Chat channels
  • Messaging (Add-Ons)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest Omnichannel
$139 /User/Month
Billed Yearly

$139 per agent per month + pay per min billed annually

$169 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Voicebot (Freddy)
  • Email Bot (Freddy)
  • Chatbots (Freddy)
  • Omniroute ™
  • Auto-triage (Freddy)
  • Speech Enabled IVR (Freddy)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshcaller pricing.

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Freshcaller vs CircleLoop
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Freshcaller vs eVoice

Freshcaller Reviews

OVERALL RATING
4.3
Based on 70 Rating(s)
Rating Distribution
  • 88.2 %
  • 82.4 %
  • 0 %
  • 0 %
  • 0 %
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Videos on Freshcaller

How to use a helpdesk and call center software together? | Freshcaller Freshdesk
How to use a helpdesk and call center software together? | Freshcaller Freshdesk
An admin's guide to setting up Freshcaller
Cloud phone system for your business | Freshcaller

Freshcaller Screenshots

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Freshcaller FAQs

Freshcaller is Call Center Software. Freshcaller offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Freshcaller features.

Yes, Freshcaller provides API.

Customers

Blys
Blys
Pirate Studios
Pirate Studios
NJC
NJC
Travix
Travix

Freshcaller Integration

93%
Freshsales
(1395 RATINGS) CRM Software
95%
Freshdesk
(5374 RATINGS) Help Desk Software
Freshservice
(1446 RATINGS) Service Desk Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com