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About Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    89%
  • Momentum
    70%
  • Popularity
    84%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Freshdesk Contact Center (Formerly Freshcaller) Awards

Freshdesk Contact Center (Formerly Freshcaller) Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers
Freshdesk Contact Center (Formerly Freshcaller) Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshdesk Contact Center (Formerly Freshcaller) Pricing.

Freshdesk Contact Center (Formerly Freshcaller) Alternatives

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Freshdesk Contact Center (Formerly Freshcaller) Reviews

User Rating

4.2/5 (Based on 187 Ratings)

Rating Distribution

  • Excellent

    50.3%
  • Very Good

    35.8%
  • Average

    5.9%
  • Poor

    2.7%
  • Terrible

    5.3%

User Sentiments

Ease of Use, Cost-Effectiveness, Seamless CRM Integration, Extensive Integrations

Mobile App Issues, Limited Customization, Occasional Call Quality Issues, Limited Inbound Call Features

Do You Use Freshdesk Contact Center (Formerly Freshcaller)?

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Review Summary

Freshcaller, a cloud-based contact center solution, has garnered mixed reviews. Users applaud its user-friendly interface, ease of setup, and feature-richness. They appreciate the customizable dashboards, call routing options, and integration with various business applications. However, some users have expressed concerns regarding the system's occasional glitches, limited reporting capabilities, and lack of advanced features found in more established platforms. Overall, Freshcaller is a solid choice for small businesses and startups seeking a budget-friendly and easy-to-use contact center solution, but larger enterprises may find it lacking in terms of scalability and advanced functionalities.

Pros

  • Intuitive interface and userfriendly design, making it easy for teams to adopt and use.
  • Robust call management features, including call routing, queue management, and call recording, ensuring efficient handling of customer inquiries.
  • Advanced analytics and reporting capabilities, providing valuable insights into agent performance, call trends, and customer satisfaction.
  • Seamless integration with other Freshworks products, such as Freshdesk and Freshchat, enabling a unified customer experience across channels.

Cons

  • Limited customization options for call center configurations, potentially restricting flexibility for certain businesses with unique needs.
  • Occasional reports of technical issues and glitches, requiring prompt attention from the support team.
  • Pricing plans may not be suitable for small businesses with limited budgets, potentially limiting accessibility.

Freshdesk Contact Center (Formerly Freshcaller) Reviews

AI-Generated from the text of User Reviews

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Freshdesk Contact Center (Formerly Freshcaller) FAQs

What is Freshdesk Contact Center (Formerly Freshcaller) used for?

Freshdesk Contact Center (Formerly Freshcaller) is Call Center Software. Freshdesk Contact Center (Formerly Freshcaller) offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Freshdesk Contact Center (Formerly Freshcaller) features.

What are the top alternatives for Freshdesk Contact Center (Formerly Freshcaller)?

Does Freshdesk Contact Center (Formerly Freshcaller) provide API?

Yes, Freshdesk Contact Center (Formerly Freshcaller) provides API.

Freshdesk Contact Center (Formerly Freshcaller) Contact

Vendor Details

San Mateo, California Founded : 2017

Contact Details

+1 650 513 0514

https://www.freshworks.com/freshcaller-cloud-pbx/

Social Media Handles

Grid Report for Freshdesk Contact Center (Formerly Freshcaller)

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Customers

Blys
Pirate Studios
NJC
Travix

Freshdesk Contact Center (Formerly Freshcaller) Integrations

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