It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.
| Support | 24/7 (Live rep) Business Hours | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | NA | Contact | San Bruno, CA/ +1 866 832 3090 |
| Deployment | SaaS/Web/Cloud | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.
Cons: I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option.
Overall: I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.
Pros: It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms
Cons: It frequently drops calls, crashes, and loses data. It's extremely frustrating when on important support calls. Every now and then it will be unable to find a phone number and not allow you to make a call until after you reboot the browser.
Overall: Not a good experience, it needs updates, and bug fixes.
Pros: - best software to handle all you call support.
- Easy to use and the dashboard gives overall status of all the calls and queries
- Using local phone numbers for the calling is one of the superb features
Cons: - More integration is needed to export the data between multiple systems
What are the best aspects of this product?
A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.
What aspects are problematic or could work better?
Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.
What specific problems in your company were solved by this product?
We're using it to call clients as well as for customer support. I get to access all my records and manage the calls made through the dashboard. I find the pricing to be reasonable. Its set of features are wonderful. I like how their customer support works and the services they're offering.
Are you a current user of this product?
Yes
What are the best aspects of this product?
The tool can help you create contact channel for your clients. It can be in the form of a simple structure or it can converted into a complex and intelligent contact center that can cater to your team, units, and customers. Their UI is stunning. Plus it's user-friendly.
What aspects are problematic or could work better?
It needs improvements when it comes to mobile device usage. We badly want it to integrat with chat platforms like Whatsapp. They should consider having an SMS feature of some sort. Other than that, there's nothing much to complain about. They just have to address those things.
What specific problems in your company were solved by this product?
Having the abilty to interact with customers in a smart way. Being able to completely access calls by means of browsing through records. Finding a way to raise helpdesk tickets without compromising of complexity and efficiency. This tool does that job and will only continue to improve.
Are you a current user of this product?
Yes
What are the best aspects of this product?
One thing that I favor with Freshcaller is that it everything that one needs in one desk. The dashboard looks stunning. It's a great software that can be utilized with customers. I love how this product works. The features are jaw-dropping. My company came away impressed using this exellent product.
What aspects are problematic or could work better?
Only one dislike to mention. Currently, the availability of this software for other countries is very limited. I hope they gain traction and increase its number of users to other regions so they can appreciate everything that this software has to offer. I'm still amazed at how its features touched my very own soul.
What specific problems in your company were solved by this product?
Our company is making use of this product completely to help our customers. We wanted to have a support system armed with a plethora of excellent features. At the same time, we were in need of a software with above-average customer support. Freshcaller offers a ton of good stuff. We can now reach out to customers for help regardless of time and place.
Are you a current user of this product?
Yes
What are the best aspects of this product?
A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.
What aspects are problematic or could work better?
Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.
What specific problems in your company were solved by this product?
We're using it to call clients as well as for customer support. I get to access all my records and manage the calls made through the dashboard. I find the pricing to be reasonable. Its set of features are wonderful. I like how their customer support works and the services they're offering.
Are you a current user of this product?
Yes
Pros: We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business.
Cons: They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.
Overall: Easy to set up online phone that works greatly with Freshsales.
Pros: we have used this system for conference calls of agents that are all over the country. very easy to download and join calls
Cons: a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
by Freshworks on March 08, 2018
Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services
Yes. Freshcaller has a free version with limited features.
Freshcaller is very much suitable software for startups as it has all essential features.
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