Home/Call Center Software/Freshcaller
Updated on: September 19, 2020
What is Freshcaller ?
Freshcaller - Call Center Software : SaaSworthy.com
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Freshcaller

An effective call center application for startups.
(46 Ratings) Write Review

It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.

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Freshcaller Features Show All Features

Freshcaller Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, California / +1 650 513 0514
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

Freshcaller Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Sprout
Free

Features

  • Buy Local Numbers
  • Buy Toll-free Numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Blossom
$15 /User/Month
Billed Yearly

$15 per agent per month + pay per min billed annually

$19 per agent per month + pay per min billed monthly

Features

  • Includes features of Sprout Plan, plus
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Pre-built Reports
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Garden
$29 /User/Month
Billed Yearly

$29 per agent per month + pay per min billed annually

$39 per agent per month + pay per min billed monthly

Features

  • Includes features of Blossom plan, plus
  • IVR (Phone Trees)
  • Call Monitoring
  • Advanced Call Queues
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate
$45 /User/Month
Billed Yearly

$45 per agent per month + pay per min billed annually

$59 per agent per month + pay per min billed monthly

Features

  • Includes features of Garden plan, plus
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest
$69 /User/Month
Billed Yearly

$69 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Includes features of Estate plan, plus
  • Omnichannel Routing
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Speech Enabled IVR (Phone Trees) (Freddy)
  • Voicebot (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate Omnichannel
$79 /User/Month
Billed Yearly

$79 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Phone, Email, Social, Chat channels
  • Messaging (Add-Ons)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest Omnichannel
$139 /User/Month
Billed Yearly

$139 per agent per month + pay per min billed annually

$169 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Voicebot (Freddy)
  • Email Bot (Freddy)
  • Chatbots (Freddy)
  • Omniroute ™
  • Auto-triage (Freddy)
  • Speech Enabled IVR (Freddy)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshcaller FAQs

Freshcaller is Call Center Software. Freshcaller offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about Freshcaller features.

The pricing for Freshcaller starts at $19.00 per user per month. Freshcaller has 6 different plans:

  • Blossom at $19.00 per user per month.
  • Garden at $39.00 per user per month.
  • Estate at $59.00 per user per month.
  • Forest at $99.00 per user per month.
  • Estate Omnichannel at $99.00 per user per month.
  • Forest Omnichannel at $169.00 per user per month.
    • Freshcaller also offers a Free Plan with limited features.

      Learn more about Freshcaller pricing.

Yes, Freshcaller offers a free plan.

Learn more about Freshcaller pricing.

Yes, Freshcaller provides API.

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Freshcaller Reviews

OVERALL RATING
4
Based on 46 Rating(s)
Rating Distribution
  • 44.4 %
  • 40.7 %
  • 11.1 %
  • 0 %
  • 3.7 %
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VirginiaSource : financesonline.com
(Reviewed on 17 November 2019)
Best product so far – five-star rating

PROS & CONS

What are the best aspects of this product?

We’ve been using Freshcaller, and we love that it comes with multiple analytics functionalities. We’re working with some call centers, and this solution offered a lot of help. It allows us to plan for future tasks and see our improvement each day. We have managed calls in our call center easier.

What aspects are problematic or could work better?

The only thing I don’t like about Freshcaller is the restriction of using the extensions. This may seem not a big issue to us, but it could have been better if there’s no limitation at all.

What specific problems in your company were solved by this product?

As a small business, we are looking for a better way to add tickets into our system and allow people to have options to stay in the line rather than directly going to a voicemail. Good thing we have Freshcaller to do all these things for us.

Are you a current user of this product?

Yes

...more
LaurelSource : financesonline.com
(Reviewed on 25 October 2019)
Easy to use and best phone contact system

PROS & CONS

What are the best aspects of this product?

What makes Freshcaller the best phone system for us is its simplicity. It is easy to use and comes with a load of helpful functionalities and clean user interface! We find this solution very useful for both making and receiving calls. We can manage calls and track all call records through history.

What aspects are problematic or could work better?

Sometimes, dialing clients doesn’t seem to work. I wish they will do something to fix this problem. Also, I want them to add more features, such as integration with other services and solutions. The dialing issue isn’t a big deal for us, anyway.

What specific problems in your company were solved by this product?

Freshcaller is the solution we used for calling clients and supporting them whenever they encounter issues. I can manage calls and track call history through the dashboard provided. The features are impressive, and the pricing is quite competitive. The support team of the software is responsive as well.

Are you a current user of this product?

Yes

...more
ImogeneSource : financesonline.com
(Reviewed on 18 October 2019)
Sales CRMs should have this solution

PROS & CONS

What are the best aspects of this product?

Freshcaller is integrated with Freshsales CRM to help streamline our sales process. Both making and receiving calls are made even simpler as well. All call history is automatically logged with the customer/lead records. It even comes with an app that allows our remote sales staff to make and receive calls on the go

What aspects are problematic or could work better?

I don’t like that inbound calls do not automatically provide the record related to leads. But once the call is completed, the notes automatically added to the customer/lead records. It doesn’t even come with built-in transcription functionality, so we can streamline best practice sharing and return to a particular timestamp on the call as the review or meeting takes place.

What specific problems in your company were solved by this product?

This solution offers us the ability to simplify orders of sales, especially that Freshcaller is integrated with a CRM system.

Are you a current user of this product?

No

...more
AlvertaSource : financesonline.com
(Reviewed on 23 September 2019)
The help desk is timely

PROS & CONS

What are the best aspects of this product?

With Freshcaller, we can make calls to any location across the world. The help desk provided timely and effective support whenever we encounter problems along the way. They gave us updates regularly about certain issues we have taken to their attention.

What aspects are problematic or could work better?

I don’t have problems encountered using the software so far.

What specific problems in your company were solved by this product?

Freshcaller helped us at times we need to make multiple calls to our distributors and partners across the world. It works beyond expectation.

Are you a current user of this product?

No

...more
TiffanySource : financesonline.com
(Reviewed on 16 September 2019)
A phone contact tool that does its job extremely well.

PROS & CONS

What are the best aspects of this product?

The tool can help you create contact channel for your clients. It can be in the form of a simple structure or it can converted into a complex and intelligent contact center that can cater to your team, units, and customers. Their UI is stunning. Plus it's user-friendly.

What aspects are problematic or could work better?

It needs improvements when it comes to mobile device usage. We badly want it to integrat with chat platforms like Whatsapp. They should consider having an SMS feature of some sort. Other than that, there's nothing much to complain about. They just have to address those things.

What specific problems in your company were solved by this product?

Having the abilty to interact with customers in a smart way. Being able to completely access calls by means of browsing through records. Finding a way to raise helpdesk tickets without compromising of complexity and efficiency. This tool does that job and will only continue to improve.

Are you a current user of this product?

Yes

...more
HeidiSource : financesonline.com
(Reviewed on 14 September 2019)
Perfect tool for our business

PROS & CONS

What are the best aspects of this product?

Setting up the platform as well as rules, messages, and phone numbers are easy with Freshcaller. It is user-friendly, and it provides a professional solution to let our clients call us through phones. It keeps us organized by keeping our call logs and allowing us to convert them into tickets and write notes for every call.

What aspects are problematic or could work better?

So far, I don’t have any bad experience using this software.

What specific problems in your company were solved by this product?

Our business is not operated in the United States, and we are looking for a US-based phone number to connect to and service our customers living in the country. Freshcaller takes all the responsibility for all our needs. The greatest benefit that we have realized with this solution is the ability to provide better services to customers even if we’re not in our customer’s country.

Are you a current user of this product?

Yes

...more
KarenSource : financesonline.com
(Reviewed on 01 September 2019)
Freshcaller is a reliable phone contact platform

PROS & CONS

What are the best aspects of this product?

This solution has it all. With its help, we can set up a contact center for my team and my clients. It is easy to use and can be configured effortlessly. It comes with a user-friendly IU that makes working with it even more interesting. This solution truly stands out!

What aspects are problematic or could work better?

We want it to be integrated with other messaging tools. Perhaps including SMS functionality could improve its mobile capability.

What specific problems in your company were solved by this product?

With Freshcaller, we can seamlessly connect with customers, track call history, and raise customer support tickets efficiently.

Are you a current user of this product?

Yes

...more
Steven DuranSource : trustradius.com
(Reviewed on 28 August 2019)
Easy and affordable cloud-based solution

Use Cases and Deployment Scope

Freshcaller is used by our inside sales and account management team. We recently switched from a hard phone to a softphone and I wanted to use software that gave my analytics on call metrics. It's also helpful that we use FreshSales as our CRM so the integrations there were obviously very smooth.

Pros and Cons

  • Call metrics.
  • Multiple users.
  • Custom voicemails.
  • Integration into Freshsales.
Edit
  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.

Likelihood to Recommend

If you're looking to have your team make outbound calls to leads, then this software is really well suited. You can simply go through your call list and make the dials really effectively. As a manager, it's really helpful to track how long our team members have been on the phone and you can even tag it so that you can track call time to a particular project or client.
Read Steven Duran's full review

...more
AkshaySource : financesonline.com
(Reviewed on 14 September 2018)
An awesome cloud-based call center.

PROS & CONS

What are the best aspects of this product?

A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.

What aspects are problematic or could work better?

Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.

What specific problems in your company were solved by this product?

We're using it to call clients as well as for customer support. I get to access all my records and manage the calls made through the dashboard. I find the pricing to be reasonable. Its set of features are wonderful. I like how their customer support works and the services they're offering.

Are you a current user of this product?

Yes

...more
AkshaySource : financesonline.com
(Reviewed on 14 September 2018)
An awesome cloud-based call center.

PROS & CONS

What are the best aspects of this product?

A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.

What aspects are problematic or could work better?

Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.

What specific problems in your company were solved by this product?

We're using it to call clients as well as for customer support. I get to access all my records and manage the calls made through the dashboard. I find the pricing to be reasonable. Its set of features are wonderful. I like how their customer support works and the services they're offering.

Are you a current user of this product?

Yes

...more
Read All Reviews

Videos on Freshcaller

How to use a helpdesk and call center software together? | Freshcaller Freshdesk
How to use a helpdesk and call center software together? | Freshcaller Freshdesk
An admin's guide to setting up Freshcaller
Cloud phone system for your business | Freshcaller

Freshcaller Screenshots

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