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Updated on: August 18, 2022

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Freshcaller

Official Website An effective call center application for startups.

(70 Ratings) Write Review

What is Freshcaller and how does it work?

It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.

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Freshcaller Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.

Freshcaller Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Mateo, California / +1 650 513 0514
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Call Center Software

Freshcaller Pricing

Pricing ModelFree Trial , Freemium , Subscription

MONTHLY YEARLY

Sprout

Free

Features

Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Blossom

$15 /User/Month Billed Yearly

$15 per agent per month + pay per min billed annually

$19 per agent per month + pay per min billed monthly

Features

Includes features of Sprout Plan, plus
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
Pre-built Reports
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Garden

$29 /User/Month Billed Yearly

$29 per agent per month + pay per min billed annually

$39 per agent per month + pay per min billed monthly

Features

Includes features of Blossom plan, plus
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Estate

$45 /User/Month Billed Yearly

$45 per agent per month + pay per min billed annually

$59 per agent per month + pay per min billed monthly

Features

Includes features of Garden plan, plus
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Forest

$69 /User/Month Billed Yearly

$69 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

Includes features of Estate plan, plus
Omnichannel Routing
Abandoned Call Metrics
Service Level Monitoring
Speech Enabled IVR (Phone Trees) (Freddy)
Voicebot (Freddy)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Estate Omnichannel

$79 /User/Month Billed Yearly

$79 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
Phone, Email, Social, Chat channels
Messaging (Add-Ons)
Omnichannel Customer Timeline
Roles and Permissions
Custom Reports
Co-browsing
Multilingual Support
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Forest Omnichannel

$139 /User/Month Billed Yearly

$139 per agent per month + pay per min billed annually

$169 per agent per month + pay per min billed monthly

Features

Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
Agent Scripts (Freddy)
Voicebot (Freddy)
Email Bot (Freddy)
Chatbots (Freddy)
Omniroute ™
Auto-triage (Freddy)
Speech Enabled IVR (Freddy)
Abandoned Call Metrics
IP Whitelisting
Includes 5000 Freddy sessions/month (Freddy)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshcaller pricing.

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