Home/Call Center Software/Freshcaller
Updated on: July 6, 2020
What is Freshcaller ?
Freshcaller - Call Center Software : SaaSworthy.com
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshcaller

An effective call center application for startups.
(72 Ratings) Write Review

It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.

Freshcaller Awards

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Freshcaller Features Show All Features

Freshcaller Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, California / +1 650 513 0514
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

Freshcaller Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Sprout
Free

Features

  • Buy Local Numbers
  • Buy Toll-free Numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Blossom
$15 /User/Month
Billed Yearly

$15 per agent per month + pay per min billed annually

$19 per agent per month + pay per min billed monthly

Features

  • Includes features of Sprout Plan, plus
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Pre-built Reports
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Garden
$29 /User/Month
Billed Yearly

$29 per agent per month + pay per min billed annually

$39 per agent per month + pay per min billed monthly

Features

  • Includes features of Blossom plan, plus
  • IVR (Phone Trees)
  • Call Monitoring
  • Advanced Call Queues
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate
$45 /User/Month
Billed Yearly

$45 per agent per month + pay per min billed annually

$59 per agent per month + pay per min billed monthly

Features

  • Includes features of Garden plan, plus
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest
$69 /User/Month
Billed Yearly

$69 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Includes features of Estate plan, plus
  • Omnichannel Routing
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Speech Enabled IVR (Phone Trees) (Freddy)
  • Voicebot (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate Omnichannel
$79 /User/Month
Billed Yearly

$79 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Phone, Email, Social, Chat channels
  • Messaging (Add-Ons)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest Omnichannel
$139 /User/Month
Billed Yearly

$139 per agent per month + pay per min billed annually

$169 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Voicebot (Freddy)
  • Email Bot (Freddy)
  • Chatbots (Freddy)
  • Omniroute ™
  • Auto-triage (Freddy)
  • Speech Enabled IVR (Freddy)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
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Freshcaller Pricing
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshcaller FAQs

Freshcaller is Call Center Software. Freshcaller offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about Freshcaller features.

The pricing for Freshcaller starts at $19.00 per user per month. Freshcaller has 6 different plans:

  • Blossom at $19.00 per user per month.
  • Garden at $39.00 per user per month.
  • Estate at $59.00 per user per month.
  • Forest at $99.00 per user per month.
  • Estate Omnichannel at $99.00 per user per month.
  • Forest Omnichannel at $169.00 per user per month.
    • Freshcaller also offers a Free Plan with limited features.

      Learn more about Freshcaller pricing.

Yes, Freshcaller offers a free plan.

Learn more about Freshcaller pricing.

Yes, Freshcaller provides API.

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Freshcaller Reviews

OVERALL RATING
2.3
Based on 72 Rating(s)
Rating Distribution
  • 20
  • 2
  • 11
  • 39
  • 0
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lk214sSource : apps.apple.com
(Reviewed on 02 July 2020)
This last update broke the app

Since the dark mode update was rolled out none of our phones ring on inbound calls. This update was supposed to add support for iOS dark mode, but all it did was break the app. Support solution was to turn off dark mode on the phones affected, which did nothing to fix the problem. Basically this is a useless app a this point, since no inbound calls can be received on the app. Hope they listen and fix it quick.

...more
Beau_BellSource : apps.apple.com
(Reviewed on 18 June 2020)
Spotty connection with call

I wouldn’t use this service. When you really to record a phone call this app won’t connect. There are moments where it does connect and others when it doesn’t even you use your data plan. That’s another issue, you have to use your data plan instead of WiFi to call, overall I just wouldn’t use this service.

...more
Chris OlsonSource : play.google.com
(Reviewed on 11 May 2020)

All the features listed here are features that work, that's the good. The bad is, no support for Bluetooth headsets. As a calling app, especially a "mobile call center" as this app bills itself as, this is a shocking and awful omission. The app is also buggy; I tapped on a recent call by accident and ended up dialing that person's number - even though I tapped cancel/end call immediately! The call went through, and as IT, I had an embarrassing time explaining what happened and apologizing.

...more
Srinivasan CSource : play.google.com
(Reviewed on 21 April 2020)

Works well

...more
Murad AlzoubiSource : play.google.com
(Reviewed on 24 March 2020)

Very useful app..

...more
retrorob70Source : apps.apple.com
(Reviewed on 18 March 2020)
Won’t even let me log into account

I down loaded this app to be able to work from home during the #coronavirusapocalipse2020 however I get to the company URL screen and enter the URL and it doesn’t do anything. Hitting next just makes the app think for like a second but doesn’t move forward to the login screen. It just hangs on the URL screen. iPhone 11 Pro Max running iOS 13.3.1 would zero star if it was possible.

...more
Caeilte ReidSource : play.google.com
(Reviewed on 10 March 2020)

I and several colleagues have been trying to use this App. In the last 4 weeks - we had 3 calls and all three times - it did not ring any phone. It simply does not work as intended. not reliable

...more
Verified UserSource : trustradius.com
(Reviewed on 09 March 2020)
The Freshest of Callers!

Use Cases and Deployment Scope

Freshcaller is currently being used in our environment as a call manager for our IT Help Desk. We have a number that users are able to call into for assistance and the next available analyst is able to answer the call and assist with any issues the end-users are experiencing.

Pros and Cons

  • IVR
  • Call management
  • Forwarding
Edit
  • Holiday schedling
  • Call rotation
  • Caller ID

Likelihood to Recommend

Freshcaller is pretty straightforward with a lot of the settings and a fairly simple setup process. What it does well allows you to set up a number where you centralize incoming calls and route them properly. The routing could be a bit better but still works. Holiday and early closing days are not the easiest to manage.
Read this authenticated review

...more
Grant GwytherSource : trustpilot.com
(Reviewed on 18 February 2020)
One of the worst CRMs I have ever used

One of the worst CRMs I have ever used. The functionality is great for automating simple workflows and UI is great for handling day to day activities. However I was completely let down by the reporting elements and customer service.Simple examples:-Reporting functionality to report on accounts, weekly, monthly and yearly - was discussed during presales and agreed it was available-After signing a 1 year contract, 4 months later and the reporting functionality (for board reports and monthly pipe activity is still not available)-Upon requesting assistance, the team have repeatedly told me it will be live soon and sent me a ticket for Fresh Support -I cannot log in to see my ticket status and have been in touch with 7 different support team members-Locked into this contract so nothing I can doDO NOT USE FRESHSALES

...more
mark knijffSource : play.google.com
(Reviewed on 29 January 2020)

It works but has issues. Most prominent one is Bluetooth headphones not working (in my case a Jabra Evolve e65) which is shown in the app but when selected the voice / sound still goes over the phone speakers.... Further things like Fresh not helping solving issues with voice and blaming it all on the network of customers (even if they did all required forwarding).

...more
Read All Reviews

Videos on Freshcaller

How to use a helpdesk and call center software together? | Freshcaller Freshdesk
How to use a helpdesk and call center software together? | Freshcaller Freshdesk
An admin's guide to setting up Freshcaller
Cloud phone system for your business | Freshcaller

Freshcaller Screenshots

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