Home/Call Center Software/Freshcaller
Updated on: February 21, 2019
What is Freshcaller ?
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Freshcaller

An effective call center application for startups.
★★★★★
★★★★★
(6 Ratings) Write Review

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.

Freshcaller Features Show All Features

Freshcaller Technical details

Support 24/7 (Live rep) Business Hours Customer Type Freelancers Large Enterprises Medium Business Small Business
API NA Contact San Bruno, CA/ +1 866 832 3090
Deployment SaaS/Web/Cloud Category Call Center Software

Freshcaller Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Freshcaller cost ?
The pricing for Freshcaller starts at $19.0 per user per month. Freshcaller has 2 different plans such as - Blossom at $19.0 per user per month and Garden at $49.0 per user per month. Freshcaller also offers a Free Plan with limited features.
Garden
$49 /User/Month
  • $40 Per Agent/ month (Annual Billing) Pay per min
  • $49 per agent/ month (Monthly Billing) Pay per min

Ideal for globally distributed teams

  • Everything in Blossom Plan Plus
  • Advanced Call Metrics
  • After Call Work
  • Call Barging
  • Call Monitoring
  • Conference Calling
  • Non-Business Hours Routing
  • Smart Escalations
Blossom
$19 /User/Month
  • $19 Per Agent/ month (Annual Billing) Pay per min
  • $25 per agent/ month (Monthly Billing) Pay per min

Ideal for co-located teams

  • Everything in Sprout Plan Plus
  • Advanced Call Queues
  • Business Hours
  • Call Masking
  • Call Recording
  • IVR (phone trees)
  • Voicemail
Sprout
Free

Unlimited Agents Pay per min

Ideal for freelancers and Start-ups

  • Basic Call Queues
  • Buy Local/Toll-free Numbers
  • Custom Greetings
  • Contextual Conversations
  • Forward to Phone
  • Number Porting
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Freshcaller Reviews

OVERALL RATING
5
Based on 6 Rating(s)
Rating Distribution
  • 6
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AkshaySource : financesonline.com
★★★★★
★★★★★
(Reviewed on 14 September 2018)
An awesome cloud-based call center.

PROS & CONS

What are the best aspects of this product?

A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.

What aspects are problematic or could work better?

Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.

What specific problems in your company were solved by this product?

We're using it to call clients as well as for customer support. I get to access all my records and manage the calls made through the dashboard. I find the pricing to be reasonable. Its set of features are wonderful. I like how their customer support works and the services they're offering.

Are you a current user of this product?

Yes

...more
TiffanySource : financesonline.com
★★★★★
★★★★★
(Reviewed on 12 September 2018)
A phone contact tool that does its job extremely well.

PROS & CONS

What are the best aspects of this product?

The tool can help you create contact channel for your clients. It can be in the form of a simple structure or it can converted into a complex and intelligent contact center that can cater to your team, units, and customers. Their UI is stunning. Plus it's user-friendly.

What aspects are problematic or could work better?

It needs improvements when it comes to mobile device usage. We badly want it to integrat with chat platforms like Whatsapp. They should consider having an SMS feature of some sort. Other than that, there's nothing much to complain about. They just have to address those things.

What specific problems in your company were solved by this product?

Having the abilty to interact with customers in a smart way. Being able to completely access calls by means of browsing through records. Finding a way to raise helpdesk tickets without compromising of complexity and efficiency. This tool does that job and will only continue to improve.

Are you a current user of this product?

Yes

...more
AkshatSource : financesonline.com
★★★★★
★★★★★
(Reviewed on 02 September 2018)
An amazing software for contact support and comes with a neat feature too!

PROS & CONS

What are the best aspects of this product?

One thing that I favor with Freshcaller is that it everything that one needs in one desk. The dashboard looks stunning. It's a great software that can be utilized with customers. I love how this product works. The features are jaw-dropping. My company came away impressed using this exellent product.

What aspects are problematic or could work better?

Only one dislike to mention. Currently, the availability of this software for other countries is very limited. I hope they gain traction and increase its number of users to other regions so they can appreciate everything that this software has to offer. I'm still amazed at how its features touched my very own soul.

What specific problems in your company were solved by this product?

Our company is making use of this product completely to help our customers. We wanted to have a support system armed with a plethora of excellent features. At the same time, we were in need of a software with above-average customer support. Freshcaller offers a ton of good stuff. We can now reach out to customers for help regardless of time and place.

Are you a current user of this product?

Yes

...more
AkshaySource : financesonline.com
★★★★★
★★★★★
(Reviewed on 06 August 2018)
An awesome cloud-based call center.

PROS & CONS

What are the best aspects of this product?

A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.

What aspects are problematic or could work better?

Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.

What specific problems in your company were solved by this product?

We're using it to call clients as well as for customer support. I get to access all my records and manage the calls made through the dashboard. I find the pricing to be reasonable. Its set of features are wonderful. I like how their customer support works and the services they're offering.

Are you a current user of this product?

Yes

...more
Yan F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 March 2018)
We use it as online calling solution.

Pros: We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business.

Cons: They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.

Overall: Easy to set up online phone that works greatly with Freshsales.

...more
Brittany T.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 March 2018)
used for conference calls

Pros: we have used this system for conference calls of agents that are all over the country. very easy to download and join calls

Cons: a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

Vendor Response

by Freshworks on March 08, 2018

Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services

...more

Videos on Freshcaller Youtube Official Channel

Freshcaller Screenshots

screenshots
screenshots
screenshots
Freshcaller screenshot: Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globe
Freshcaller screenshot: Monitor calls in real-time and join in on calls even when working remotely
Freshcaller screenshot: Call conferencing lets users add other agents to an ongoing call and have a multi-way conversation
Freshcaller screenshot: Create custom voicemail messages and greetings
Freshcaller screenshot: Offer local numbers in 40+ countries to establish a local presence
Freshcaller screenshot: Create custom business hours for every department
Freshcaller Screenshots
screenshots
screenshots
screenshots
screenshots
Freshcaller screenshot: Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globe
Freshcaller screenshot: Monitor calls in real-time and join in on calls even when working remotely
Freshcaller screenshot: Call conferencing lets users add other agents to an ongoing call and have a multi-way conversation
Freshcaller screenshot: Create custom voicemail messages and greetings
Freshcaller screenshot: Offer local numbers in 40+ countries to establish a local presence
Freshcaller screenshot: Create custom business hours for every department
Freshcaller Screenshots

Questions on Freshcaller

ASK A QUESTION

Is there any free call center software available?

A
Answered by Arnesh Sudha | 9 months ago

Yes. Freshcaller has a free version with limited features.

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Which is the best call center software for startups?

A
Answered by Akhila Gupta | 9 months ago

Freshcaller is very much suitable software for startups as it has all essential features.

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Disclaimer

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