It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | San Mateo, California / +1 650 513 0514 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Freshcaller is Call Center Software. Freshcaller offers the following functionalities:
Learn more about Freshcaller features.
The pricing for Freshcaller starts at $19.00 per user per month. Freshcaller has 6 different plans:
Freshcaller also offers a Free Plan with limited features.
Learn more about Freshcaller pricing.
Yes, Freshcaller provides API.
Since the dark mode update was rolled out none of our phones ring on inbound calls. This update was supposed to add support for iOS dark mode, but all it did was break the app. Support solution was to turn off dark mode on the phones affected, which did nothing to fix the problem. Basically this is a useless app a this point, since no inbound calls can be received on the app. Hope they listen and fix it quick.
I wouldn’t use this service. When you really to record a phone call this app won’t connect. There are moments where it does connect and others when it doesn’t even you use your data plan. That’s another issue, you have to use your data plan instead of WiFi to call, overall I just wouldn’t use this service.
All the features listed here are features that work, that's the good. The bad is, no support for Bluetooth headsets. As a calling app, especially a "mobile call center" as this app bills itself as, this is a shocking and awful omission. The app is also buggy; I tapped on a recent call by accident and ended up dialing that person's number - even though I tapped cancel/end call immediately! The call went through, and as IT, I had an embarrassing time explaining what happened and apologizing.
Works well
Very useful app..
I down loaded this app to be able to work from home during the #coronavirusapocalipse2020 however I get to the company URL screen and enter the URL and it doesn’t do anything. Hitting next just makes the app think for like a second but doesn’t move forward to the login screen. It just hangs on the URL screen. iPhone 11 Pro Max running iOS 13.3.1 would zero star if it was possible.
I and several colleagues have been trying to use this App. In the last 4 weeks - we had 3 calls and all three times - it did not ring any phone. It simply does not work as intended. not reliable
One of the worst CRMs I have ever used. The functionality is great for automating simple workflows and UI is great for handling day to day activities. However I was completely let down by the reporting elements and customer service.Simple examples:-Reporting functionality to report on accounts, weekly, monthly and yearly - was discussed during presales and agreed it was available-After signing a 1 year contract, 4 months later and the reporting functionality (for board reports and monthly pipe activity is still not available)-Upon requesting assistance, the team have repeatedly told me it will be live soon and sent me a ticket for Fresh Support -I cannot log in to see my ticket status and have been in touch with 7 different support team members-Locked into this contract so nothing I can doDO NOT USE FRESHSALES
It works but has issues. Most prominent one is Bluetooth headphones not working (in my case a Jabra Evolve e65) which is shown in the app but when selected the voice / sound still goes over the phone speakers.... Further things like Fresh not helping solving issues with voice and blaming it all on the network of customers (even if they did all required forwarding).
