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It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.
| Support | 24/7 (Live rep) Business Hours | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | San Bruno, CA / +1 866 832 3090 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Not very useful as bluetooth head set does not work with this apps. As our team are mostly mobile and on the move, this apps only usable for very traditional call center workforce which they have to sit with browser.
Completely unusable. Half the time it doesn't even ring, then when it does connect it fails to show the call screen so I don't even know who's calling. It also seemed to have issues with my Bluetooth headset. I can't believe they released this as a finished app.
Unfortunately this system is not reliable. There are too many bugs and bad features. I can’t view a call log in the app and they said this is how the app works - you have to check missed calls online. I requested a refund three weeks ago and keep getting told it will be there in a few days. Liars. They will not refund my money even after many emails and promises. Support is in India and they are horrible with both the support offered and hours available.
Unfortunately this system is not reliable. There are too many bugs and bad features. I can’t view a call log in the app and they said this is how the app works - you have to check missed calls online. I requested a refund three weeks ago and keep getting told it will be there in a few days. Liars. They will not refund my money even after many emails and promises. Support is in India and they are horrible with both the support offered and hours available.
Love this app! Country code search is really helpful!
Wont accept proper URL. Just loops and wont go to the login screen. What a piece.
Wont accept proper URL. Just loops and wont go to the login screen. What a piece.
Works as described once all power saving settings are disabled. Unfortunately I often find the app will crash/close if my phone is left for a significant period, i.e. overnight. Is this because reception/data connection is lost? I would like a notification rather than constantly having to check if it's running in the background.
Extremely poor experience with this company. It made a stealth charge of 708 USD on our debit card even though we were only ever on the pay as you go plan. Company does not pick up support or billing numbers so you have to call sales and demand to get re routed. They don't reply to emails either. Still waiting for our refund 10days after their own deadline. Comb through your bills carefully if you use this company!
The idea of the app is great, the execution is not. The caller can never hear me. Please fix this.
