-
Categories
- Marketing
- Sales
- Design
- Collaboration
- Development
- All Categories
It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.
| Support | 24/7 (Live rep) Business Hours | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | NA | Contact | San Bruno, CA/ +1 866 832 3090 |
| Deployment | SaaS/Web/Cloud | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: User interface is intuitive and easy. Call quality is great, never had any bad connections with poor audio quality.
Cons: There isn't a customer support phone number. No chat system for support either.
We also use FreshDesk and there is a support chat for that. The support staff for FreshDesk is friendly and supportive so I'm not sure why FreshCaller support is so lackluster...
Overall: We are using FreshCaller as our primary phone line for one of our software products.
Pros: Freshcaller was very easy to integrate with our existing CRM software, Freshsales.
Cons: Was not able to access contact information from Freshsales to use with the caller.
Pros: The best part of this software was that it was able to connect with our Freshdesk portal. Initially we used the builtin phone system of Freshdesk but we were given the same low rates. The analytics portal of Freshcaller allows recordings and gives the cost summary which allows us to keep track on the employees and customer satisfaction rate
Cons: Setting up of the IVR, Voicemail system and start menu is a bit tricky but with the help of the support agent, took a couple of min
Overall: With our growing business, we needed to keep track of the calls coming into our system. Using Freshdesk before and satisfied with the product, we gave no second thought on FreshCaller. Integration is super easy between services and agents are present to guide you to set up the entire system
Pros: The dashboard, feedback and ability to review calls after they happen - along w notes that can be added help to increase the quality of our customer service team allowing them to ability to review and provide feedback in an easy manner. Regardless of tech ability, our team is able to use this service with ease.
Cons: The only drawback is the difficulty in setting up an IVR for holidays is a little bit tricky - but the capability still exists.
Pros: The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.
Cons: I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option.
Overall: I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.
Pros: It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms
Cons: It frequently drops calls, crashes, and loses data. It's extremely frustrating when on important support calls. Every now and then it will be unable to find a phone number and not allow you to make a call until after you reboot the browser.
Overall: Not a good experience, it needs updates, and bug fixes.
Pros: - best software to handle all you call support.
- Easy to use and the dashboard gives overall status of all the calls and queries
- Using local phone numbers for the calling is one of the superb features
Cons: - More integration is needed to export the data between multiple systems
What are the best aspects of this product?
A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.
What aspects are problematic or could work better?
Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.
What specific problems in your company were solved by this product?
We're using it to call clients as well as for customer support. I get to access all my records and manage the calls made through the dashboard. I find the pricing to be reasonable. Its set of features are wonderful. I like how their customer support works and the services they're offering.
Are you a current user of this product?
Yes
What are the best aspects of this product?
The tool can help you create contact channel for your clients. It can be in the form of a simple structure or it can converted into a complex and intelligent contact center that can cater to your team, units, and customers. Their UI is stunning. Plus it's user-friendly.
What aspects are problematic or could work better?
It needs improvements when it comes to mobile device usage. We badly want it to integrat with chat platforms like Whatsapp. They should consider having an SMS feature of some sort. Other than that, there's nothing much to complain about. They just have to address those things.
What specific problems in your company were solved by this product?
Having the abilty to interact with customers in a smart way. Being able to completely access calls by means of browsing through records. Finding a way to raise helpdesk tickets without compromising of complexity and efficiency. This tool does that job and will only continue to improve.
Are you a current user of this product?
Yes
What are the best aspects of this product?
One thing that I favor with Freshcaller is that it everything that one needs in one desk. The dashboard looks stunning. It's a great software that can be utilized with customers. I love how this product works. The features are jaw-dropping. My company came away impressed using this exellent product.
What aspects are problematic or could work better?
Only one dislike to mention. Currently, the availability of this software for other countries is very limited. I hope they gain traction and increase its number of users to other regions so they can appreciate everything that this software has to offer. I'm still amazed at how its features touched my very own soul.
What specific problems in your company were solved by this product?
Our company is making use of this product completely to help our customers. We wanted to have a support system armed with a plethora of excellent features. At the same time, we were in need of a software with above-average customer support. Freshcaller offers a ton of good stuff. We can now reach out to customers for help regardless of time and place.
Are you a current user of this product?
Yes
