Home/Call Center Software/Freshcaller
Updated on: December 16, 2019
What is Freshcaller ?
Freshcaller - Call Center Software : SaaSworthy.com
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Freshcaller

An effective call center application for startups.
(52 Ratings) Write Review

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions.

Freshcaller Features Show All Features

Freshcaller Technical details

Support 24/7 (Live rep) Business Hours Customer Type Freelancers Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Bruno, CA / +1 866 832 3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

Freshcaller Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Freshcaller cost ?
The pricing for Freshcaller starts at $25.0 per user per month. Freshcaller has 3 different plans such as - Blossom at $25.0 per user per month, Garden at $49.0 per user per month and Estate at $75.0 per user per month. Freshcaller also offers a Free Plan with limited features.
MONTHLY YEARLY
Sprout
Free

Ideal for freelancers and start-ups

Features

  • Basic Call Queues
  • Buy Local/Toll-free Numbers
  • Custom Greetings
  • Ringtone Customization
  • Forward to Phone
  • Number Porting
Blossom
$19 /User/Month
Billed Yearly

Ideal for co-located teams

Features

  • Includes features of Sprout Plan, plus
  • Advanced Call Queues
  • Blind Transfer
  • Bulk Contacts Import (New)
  • Bring Your Own Carrier (B.Y.O.C)
  • Business Hours
  • Call Masking
  • Call Recording
  • IVR (phone trees)
  • SIP Connections
  • Custom Voicemail
  • Voicemail Transcription (New)
Garden
$40 /User/Month
Billed Yearly

Ideal for fast growing teams

Features

  • Includes features of Blossom plan, plus
  • Advanced Call Metrics
  • After Call Work
  • Call Barging
  • Conference Calling
  • Build Your Own Reports
  • Call Monitoring
  • European data center
  • Non-Business Hours Routing
  • Smart Escalations
  • Warm Transfer
  • Holiday Calendar
  • Queue Callback (Virtual Hold) (New)
Estate
$59 /User/Month
Billed Yearly

Ideal for global teams

Features

  • Includes features of Garden plan, plus
  • Abandoned Call Metrics
  • Holiday Routing
  • Service Level Monitoring
  • Omnichannel Routing
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Freshcaller Reviews

OVERALL RATING
2.4
Based on 52 Rating(s)
Rating Distribution
  • 16
  • 1
  • 9
  • 26
  • 0
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Yudo BaskoroSource : play.google.com
(Reviewed on 06 December 2019)

Not very useful as bluetooth head set does not work with this apps. As our team are mostly mobile and on the move, this apps only usable for very traditional call center workforce which they have to sit with browser.

...more
Evan ShawSource : play.google.com
(Reviewed on 02 November 2019)

Completely unusable. Half the time it doesn't even ring, then when it does connect it fails to show the call screen so I don't even know who's calling. It also seemed to have issues with my Bluetooth headset. I can't believe they released this as a finished app.

...more
CGELLSource : itunes.apple.com
(Reviewed on 28 October 2019)
Poorly planned product / refuse refund

Unfortunately this system is not reliable. There are too many bugs and bad features. I can’t view a call log in the app and they said this is how the app works - you have to check missed calls online. I requested a refund three weeks ago and keep getting told it will be there in a few days. Liars. They will not refund my money even after many emails and promises. Support is in India and they are horrible with both the support offered and hours available.

...more
CGELLSource : itunes.apple.com
(Reviewed on 28 October 2019)
Poorly planned product / refuse refund

Unfortunately this system is not reliable. There are too many bugs and bad features. I can’t view a call log in the app and they said this is how the app works - you have to check missed calls online. I requested a refund three weeks ago and keep getting told it will be there in a few days. Liars. They will not refund my money even after many emails and promises. Support is in India and they are horrible with both the support offered and hours available.

...more
Hari HaranSource : play.google.com
(Reviewed on 25 October 2019)

Love this app! Country code search is really helpful!

...more
Dee F L T UserSource : itunes.apple.com
(Reviewed on 15 October 2019)
Used to work now doesn’t .... gotta love upgrades

Wont accept proper URL. Just loops and wont go to the login screen. What a piece.

...more
Dee F L T UserSource : itunes.apple.com
(Reviewed on 15 October 2019)
Used to work now doesn’t .... gotta love upgrades

Wont accept proper URL. Just loops and wont go to the login screen. What a piece.

...more
Marcus asdjkfSource : play.google.com
(Reviewed on 09 September 2019)

Works as described once all power saving settings are disabled. Unfortunately I often find the app will crash/close if my phone is left for a significant period, i.e. overnight. Is this because reception/data connection is lost? I would like a notification rather than constantly having to check if it's running in the background.

...more
Pierre LaroseSource : play.google.com
(Reviewed on 29 August 2019)

Extremely poor experience with this company. It made a stealth charge of 708 USD on our debit card even though we were only ever on the pay as you go plan. Company does not pick up support or billing numbers so you have to call sales and demand to get re routed. They don't reply to emails either. Still waiting for our refund 10days after their own deadline. Comb through your bills carefully if you use this company!

...more
Jeremiah PrestonSource : play.google.com
(Reviewed on 30 July 2019)

The idea of the app is great, the execution is not. The caller can never hear me. Please fix this.

...more
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Videos on Freshcaller Youtube Official Channel

How to use a helpdesk and call center software together? | Freshcaller Freshdesk
An admin's guide to setting up Freshcaller
Cloud phone system for your business | Freshcaller

Freshcaller Screenshots

screenshots
screenshots
Freshcaller screenshot: Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globe
Freshcaller screenshot: Monitor calls in real-time and join in on calls even when working remotely
Freshcaller screenshot: Call conferencing lets users add other agents to an ongoing call and have a multi-way conversation
Freshcaller screenshot: Create custom voicemail messages and greetings
Freshcaller screenshot: Offer local numbers in 40+ countries to establish a local presence
Freshcaller screenshot: Create custom business hours for every department
Freshcaller Screenshots
screenshots
screenshots
screenshots
Freshcaller screenshot: Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globe
Freshcaller screenshot: Monitor calls in real-time and join in on calls even when working remotely
Freshcaller screenshot: Call conferencing lets users add other agents to an ongoing call and have a multi-way conversation
Freshcaller screenshot: Create custom voicemail messages and greetings
Freshcaller screenshot: Offer local numbers in 40+ countries to establish a local presence
Freshcaller screenshot: Create custom business hours for every department
Freshcaller Screenshots