Home/Call Center Software/Downloads/2018 Contact center trends breaking through the barrierUpdated on: March 2, 2024

2018 Contact center trends breaking through the barrier

by Bright Pattern

Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018, 30% of companies will see further declines in CX performance, which will mean declines in growth, or worse. This ebook will help you to learn the biggest trends in 2018.

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What's Inside

Artificial Intelligence: It's going to get real, real fast

Digital transformation needs to pick up speed

Moving to the cloud will become even safer

Self-service is about to get personal

The Employee experience will be enhanced, not just the customer experience

Automation spreads from the back office to the front office

Channel proliferation is a party that won't stop

Conclusion

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