Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018, 30% of companies will see further declines in CX performance, which will mean declines in growth, or worse. This ebook will help you to learn the biggest trends in 2018.
Artificial Intelligence: It's going to get real, real fast
Digital transformation needs to pick up speed
Moving to the cloud will become even safer
Self-service is about to get personal
The Employee experience will be enhanced, not just the customer experience
Automation spreads from the back office to the front office
Channel proliferation is a party that won't stop