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About Nextiva

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    100%
  • Momentum
    73%
  • Popularity
    100%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Nextiva Awards

Nextiva Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers
Nextiva Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

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Pricing screenshot
Disclaimer: The pricing details were last updated on 12/07/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Nextiva Pricing.

Nextiva Alternatives

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Nextiva Reviews

User Rating

4.6/5 (Based on 6,015 Ratings)

Rating Distribution

  • Excellent

    78.9%
  • Very Good

    11.2%
  • Average

    3.1%
  • Poor

    1.2%
  • Terrible

    5.6%

User Sentiments

Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features

Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process

Do You Use Nextiva?

Write a Review

Review Summary

Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.

Pros

  • Userfriendly interface and easy to navigate.
  • Comprehensive features for effective business communication.
  • Reliable and secure platform with high uptime.
  • Costeffective pricing plans for businesses of all sizes.

Cons

  • Limited customization options for advanced users.
  • Occasional technical glitches reported by some users.
  • Limited integration options with specific thirdparty applications.
  • Customer support may be slow to respond at times.

Nextiva Reviews

AI-Generated from the text of User Reviews

Videos on Nextiva

Nextiva FAQs

What is Nextiva used for?

Nextiva is Call Center Software. Nextiva offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Nextiva features.

Does Nextiva provide API?

No, Nextiva does not provide API.

Nextiva Contact

Vendor Details

Scottsdale, Arizona

Contact Details

+1 800-799-0600

https://www.nextiva.com/

Social Media Handles

Grid Report for Nextiva

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