Home/Call Center Software/Nextiva
Updated on: October 28, 2020
What is Nextiva ?
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Nextiva

Customer Experience Suite for a Complete View of Customer Journeys
(1,108 Ratings) Write Review

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience.

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Nextiva Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Scottsdale, AZ - 85250 / +1 800-799-0600
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Call Center Software

Nextiva Pricing

Pricing ModelFree Trial , Subscription
Basic
$20 /User/Month
  • Communication : $20 per User per Month
  • Customer Relationship : $10 per User per Month

Features

  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Analyze Your Business
Pro
$25 /User/Month

Communication : $25 per User per Month

Customer Relationship : $20 per User per Month

Features

  • Includes features of Basic plan, plus
  • Survey Customers
Enterprise
$30 /User/Month

Features

  • Includes features of Pro plan, plus
  • Chat Live on Your Website
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Disclaimer: The pricing details were last updated on 17/05/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Nextiva FAQs

Nextiva is Call Center Software. Nextiva offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about Nextiva features.

The pricing for Nextiva starts at $20.00 per user per month. Nextiva has 3 different plans:

  • Basic at $20.00 per user per month.
  • Pro at $25.00 per user per month.
  • Enterprise at $30.00 per user per month.

No, Nextiva does not offer a free plan.

Learn more about Nextiva pricing.

No, Nextiva does not provide API.

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Nextiva Reviews

OVERALL RATING
4.5
Based on 1,108 Rating(s)
Rating Distribution
  • 85.5 %
  • 5.1 %
  • 1.6 %
  • 1.1 %
  • 5.5 %
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Matthew JSource : trustpilot.com
(Reviewed on 19 October 2020)
Good option for VoIP service

This is a good option for VoIP service and makes us much more effective in many ways as an organization. I'm really impressed. We've been customers for 2 years and very happy with the service.

...more
Richard HarlanSource : trustpilot.com
(Reviewed on 17 October 2020)
Fast turnaround

Thanks to Dave has the developers from Nextiva we were up and running on their VoIP service within just a couple of days. Really fast turnaround.

...more
.James SinclairSource : trustpilot.com
(Reviewed on 14 October 2020)
No complaints

Our company signed on with Nextiva last year and really like the system. No complaints here.

...more
Jason MinerSource : trustpilot.com
(Reviewed on 12 October 2020)
Our service needed

Our service needed to be able to scale quickly as we grow. Nextiva has the flexibility and took the risk out of the decision for us.

...more
Andre HuttoSource : trustpilot.com
(Reviewed on 11 October 2020)
Affordable price

We are excited to see the data and insights coming from our new VOIP system from Nextiva. There's much more we can do with this tool and everything is in the one system. Amazing technology at an affordable price.

...more
Michael WeissSource : trustpilot.com
(Reviewed on 09 October 2020)
Great investment

We have upgraded from the basic to the enterprise service from Nextiva and have no complaints. We have what we need and know how to scale this service as we grow. Great investment in my opinion.

...more
Perry HSource : trustpilot.com
(Reviewed on 08 October 2020)
Smart VoIP service

These guys are smart and really easy to work with. I would recommend checking out Nextiva at least for their VoIP service.

...more
Adam LejeuneSource : trustpilot.com
(Reviewed on 06 October 2020)
Fast and it was easier than expected

We rolled out with Nextiva a couple months back and it's a great fit for our organization. Our team was able to get up and running fast and it was easier than expected. Also the VOIP wasn't an easy implementation but the results have made it well worth the investment. Nextiva provide great service levels too. Very responsive.

...more
Barbara GardSource : trustpilot.com
(Reviewed on 05 October 2020)
simple and easy process

The system from Nextiva is really simple to learn and it's going to work for the business in the future. Adding a user, managing data, cost-wise, they know what they're doing!

...more
BenSource : trustpilot.com
(Reviewed on 01 October 2020)
Really happy with our move to Nextiva

Really happy with our move to Nextiva. It was simple and the technology fits our businesses needs. There platform enables a remote team to unlock all the benefits of working in the same space. Amazing collaboration technology.

...more
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