Home/Call Center Software/Nextiva
Updated on: May 24, 2022

What is Nextiva ?

Official Website
Nextiva - Call Center Software
View Gallery
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Nextiva

Customer Experience Suite for a Complete View of Customer Journeys
(1,469 Ratings) Write Review

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience.

Nextiva Awards

Nextiva Features Show All Features

Nextiva Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Scottsdale, AZ - 85250 / +1 800-799-0600
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Call Center Software

Nextiva Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Essential (Business communication)
$18.95 /User/Month
Billed Yearly

Features

  • 7-Day Free Trial right arrow icon
  • Unlimited voice & video calling
  • Auto-attendant & toll free numbers
  • Integrations with Outlook & Google Contacts
  • Voicemail to email notifications
  • Unlimited internet fax
  • Mobile & desktop app
  • 24x7 customer support
Professional (Business Communication)
$22.95 /User/Month
Billed Yearly

Features

  • Everything in Essential, Plus
  • Unlimited conference calls, 40 participants
  • Unlimited video conferencing, up to 250 participants
  • Call Pop, up to 250 contacts
  • Mobile SMS/MMS
  • Extended integrations with Salesforce, Hubspot, Zendesk
  • Professional setup
Enterprise (Business Communication)
$32.95 /User/Month
Billed Yearly

Features

  • Get a Demo right arrow icon
  • Everything in Professional, Plus
  • Unlimited participants on voice & video conferencing
  • Unlimited video conference recording & call recording
  • Unlimited call pop
  • Voice analytics & voicemail transcription
  • Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow
  • Single Sign On
Ultimate (Business Communication)
$57.95 /User/Month
Billed Yearly

Features

  • Everything in Enterprise, Plus
  • Sales productivity & pipeline management
  • Service productivity & ticket management
  • Automated surveys
  • Customer journey analytics

Core (Contact Centre)
Custom

All the essential tools your teams need to operate a best-in-class inbound, outbound, or blended global contact center.

Features

  • Blended inbound/outbound
  • Agent desktop plus
  • Geo redundancy
  • Call recording
  • Nextiva Business Phone Service integration
Premium (Contact Centre)
Custom

Everything in Core plus omnichannel support and essential quality management (QM).

Features

  • EVERYTHING IN CORE, PLUS:
  • Chat
  • Email
  • SMS
  • Essential quality management (QM)
Optimum (Contact Centre)
Custom

Everything in Premium plus full workforce optimization (WFO) capabilities to manage and motivate on-site or remote teams.

Features

  • EVERYTHING IN PREMIUM, PLUS:
  • Enterprise quality management (QM)
  • Proactive notification
  • Enterprise workforce management (WFM)
Ultimate (Contact Centre)
Custom


Everything in Optimum plus analytics and workflow automation tools and apps.

Features

  • EVERYTHING IN OPTIMUM, PLUS:
  • Interactions analytics
  • Graphical no-code workflows
  • Entire workflow automation suite
Screenshot of the Vendor Pricing Page
View Full Screen
Disclaimer: The pricing details were last updated on 17/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Nextiva pricing.

Nextiva Alternatives Nextiva Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoom
(56160 RATINGS)
Zoom Zoom comes with a range of cloud video conferencing capabilities, including HD voice and video... read more
Visit Website
Nextiva vs Zoom
Dialpad Talk
(1138 RATINGS)
Dialpad Talk Dialpad Talk is a flexible and scalable business phone system. However, the available features make... read more
Visit Website
Vonage Business
(853 RATINGS)
Vonage Business Vonage Business is cloud-based software, helps to make communications more flexible, intelligent,... read more
Visit Website
8x8
(36 RATINGS)
8x8 The 8x8 X Series is a cloud-based communication platform that enables businesses of all sizes to... read more
Start Free Trial
Grasshopper
(233 RATINGS)
Grasshopper Grasshopper is a virtual phone system designed for small businesses. It adds a business line to... read more
Start Free Trial
RingCentral Office
(2231 RATINGS)
RingCentral Office RingCentral Office is a robust communication and collaboration platform that enables seamless... read more
Start Free Trial
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TalkDesk
(3644 RATINGS)
TalkDesk An enterprise-class customer support platform with modern cloud solution. It has click-to-call... read more
Start Free Trial
Nextiva vs TalkDesk
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CloudTalk
(763 RATINGS)
CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more
Start Free Trial
Nextiva vs CloudTalk
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CallHippo
(493 RATINGS)
CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more
Start Free Trial
Nextiva vs CallHippo
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
eVoice
(28 RATINGS)
eVoice eVoice is a telecommunication service that provides toll-free local numbers, text and video calling... read more
Start Free Trial
Nextiva vs eVoice

Nextiva Reviews

OVERALL RATING
4.4
Based on 1,469 Rating(s)
Rating Distribution
  • 80.2 %
  • 7.8 %
  • 2.6 %
  • 1.2 %
  • 7.9 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on Nextiva

Nextiva Screenshots

screenshots
screenshots
screenshots
screenshots
screenshots
Nextiva Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Nextiva Screenshots

Nextiva FAQs

Nextiva is Call Center Software. Nextiva offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Nextiva features.

No, Nextiva does not provide API.


Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com