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About Nextiva

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    92%
  • Momentum
    61%
  • Popularity
    100%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Nextiva Awards

Most Popular
# 1 Most Popular Call Center Software
Q1 2020
Most Searched
# 1 Most Searched Call Center Software
Q1 2020

Nextiva Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Nextiva Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Essential (Business communication) $18.95 $25.95 per user / month

Features

  • Unlimited voice & video calling
  • Voicemail
  • Toll-free numbers
  • Outlook/Google Contacts Integrations
  • Unlimited internet fax

Professional (Business Communication) $22.95 $30.95 per user / month

Features

  • Everything in Essential, plus:
  • Unlimited conference calls, 40 participants
  • Unlimited video conferencing
  • Screensharing
  • Auto attendant (multi-level)
  • Mobile and Desktop SMS/MMS
  • Salesforce/HubSpot Integrations

Enterprise (Business Communication) $32.95 $40.95 per user / month

Features

  • Everything in Professional, plus:
  • Unlimited participants on voice & video conferencing
  • Call recording
  • Unlimited video conference recording
  • Voicemail transcription
  • Microsoft Teams/Custom Integrations
  • Single Sign On

Core (Contact Centre) Custom

Features

  • Blended inbound/outbound
  • Agent desktop plus
  • Geo redundancy
  • Call recording
  • Nextiva Business Phone Service integration

Premium (Contact Centre) Custom

Features

  • EVERYTHING IN CORE, PLUS:
  • Chat
  • Email
  • SMS
  • Essential quality management (QM)

Optimum (Contact Centre) Custom

Features

  • EVERYTHING IN PREMIUM, PLUS:
  • Enterprise quality management (QM)
  • Proactive notification
  • Enterprise workforce management (WFM)

Ultimate (Contact Centre) Custom

Features

  • EVERYTHING IN OPTIMUM, PLUS:
  • Interactions analytics
  • Graphical no-code workflows
  • Entire workflow automation suite

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 12/07/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Nextiva Pricing.

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Nextiva Reviews

User Rating

4.6/5 (Based on 3,885 Ratings)

Ratings Distribution

  • Excellent

    74.7%
  • Very Good

    15.7%
  • Average

    4%
  • Poor

    1.3%
  • Terrible

    4.3%

Do You Use Nextiva?

Write a Review

Review Summary

Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.

Pros

  • Userfriendly interface and easy to navigate.
  • Comprehensive features for effective business communication.
  • Reliable and secure platform with high uptime.
  • Costeffective pricing plans for businesses of all sizes.

Cons

  • Limited customization options for advanced users.
  • Occasional technical glitches reported by some users.
  • Limited integration options with specific thirdparty applications.
  • Customer support may be slow to respond at times.

Nextiva User Reviews

AI-Generated from the text of User Reviews

Videos on Nextiva

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Fix your communic...

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Nextiva FAQs

What is Nextiva used for?

Nextiva is Call Center Software. Nextiva offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Nextiva features.

What are the top alternatives for Nextiva?

Here`s a list of the best alternatives for Nextiva:

Does Nextiva provide API?

No, Nextiva does not provide API.

Nextiva Contact

Vendor Details

Scottsdale, Arizona

Contact Details

+1 800-799-0600

https://www.nextiva.com/

Social Media Handles

Grid Report for Nextiva

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