Home/Call Center Software/DownloadsUpdated on: April 14, 2024
White Papers and Ebooks on Call Center Software
by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
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by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
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by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
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by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
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by Nixxis
Boosting the Profitability of your Call Centre
Profit margin is one of the most important aspects of a business to examine, both before entering into a business...
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by Exotel
An Exhaustive guide to setting up a simple Call Center
This guide will help you to understand the process involved in setting up a customer support center. In this guide,...
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by Bright Pattern
How to Transition your contact center to the Cloud safely
Despite an industry-wide understanding of the benefits of the cloud, adoption remains low. So they asked call center IT...
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by Calabrio One
Contact Center Priorities for 2018
This report explores how other contact centers are prioritizing their investments for 2018 and what concrete steps they...
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by DMG Consulting LLC and Sponsored by NICE
Building a Business Case for Cloud-based Contact Center Solutions
While it is possible to deliver a great personalized experience to customers without technology when a company is...
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by 8x8
Power up your Customer Communications: An SMB Buyer’s Guide to Cloud-Based Contact Center
Small and medium businesses need powerful communications tools that build customer relationships while making sales and...
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by 8x8
Cloud-Based Contact Center Technology: 8 Critical Questions to Ask
Getting the right cloud-based contact center solution hinges on these eight crucial criteria. Don’t get stuck with an...
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by Nixxis
The Future of Contact Centre
As processing power is getting cheaper and data communication is getting faster and more reliable, the need to have a...
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by Lori Bocklund, President – Strategic Contact, Inc and Sponsored by Serenova
The Smart and Simple Path to a High-Value Cloud Contact Center Solution
This eBook from Strategic Contact guides you systematically through these three steps, providing key tips and insights...
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