Home/Call Center Software/Top Call Center Software
Updated on: December 6, 2021
Loading...

Top Call Center Software

 A call center software helps manage customer communications on multiple channels and sources. It allows your in-house customer agents to make outgoing calls, handle incoming calls, track call metrics, and perform workforce management. An effective call center software allows your team to do their best work. If you are also looking for call center software for your business then we might help. Check out the list of top call center software that we've compiled here. The list also highlights top features, reviews, product alternatives, and pricing details to help you choose software that fits your specific business needs.

Showing 1 - 10 of 10 products
Sort By
Zendesk Talk - Top Call Center Software
89%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Talk

Feature-rich customer support solution.
(2,597 Ratings)

Zendesk Talk pricing: Starts at $9.0. Offers Free-forever plan.

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

Provana Speech Analytics - Top Call Center Software
70%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Provana Speech Analytics

Speech Analytics For Call Center Software

Provana Speech Analytics pricing: Provana Speech Analytics Offers Custom plan.

Effective monitoring is essential to a call center. But manual monitoring is labor-intensive and inefficient. And most call analytics programs demand a steep financial investment and in-house technical support. ICAP (Integrated Call Analytics Platform) offers AI-powered call monitoring that’s... read more

TalkDesk - Top Call Center Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TalkDesk

Call support solution with an enhanced ACD feature.
(2,999 Ratings)

TalkDesk pricing: TalkDesk Offers Custom plan.

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

CloudTalk - Top Call Center Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk

Powerful Virtual Phone System For Businesses
(551 Ratings)

CloudTalk pricing: Starts at $25.0. Offers Custom plan.

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The... read more

Knowlarity - Top Call Center Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Knowlarity

Wow your Customers Journey on a Smart Communication Platform
(12 Ratings)

Knowlarity pricing: Knowlarity Offers Custom plan.

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for... read more

XCALLY - Top Call Center Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

XCALLY

Best omnichannel contact center application.
(82 Ratings)

XCALLY pricing: XCALLY Offers Custom plan.

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to... read more

Nextiva - Top Call Center Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Nextiva

Customer Experience Suite for a Complete View of Customer Journeys
(1,356 Ratings)

Nextiva pricing: Starts at $18.95. Offers Custom plan.

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With... read more

CallTools - Top Call Center Software
91%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallTools

Complete call center solution for growing businesses
(247 Ratings)

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive... read more

Vert-Age Dialer - Top Call Center Software
85%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Vert-Age Dialer

Manage Business with Dialer

Vert-Age Dialer pricing: Vert-Age Dialer Offers Custom plan.

Vert-Age Dialer software is a platform used to manage the business process in call centers. The software offers tools like Predictive Dialing, Call Routing System, Call Blending, IVR, ACD, Chatbot, Ticketing System and many more. Increase customer engagement with call recording and reporting... read more

Freshcaller - Top Call Center Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshcaller

An effective call center application for startups.
(54 Ratings)

Freshcaller pricing: Starts at $15.0. Offers Free-forever plan.

It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking... read more

List of Top Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
89 4.2
70 NA
98 4.5
92 4.3
87 3.6
87 4.8
95 4.5
91 4.9
85 NA
88 4.1