A call center software helps manage customer communications on multiple channels and sources. It allows your in-house customer agents to make outgoing calls, handle incoming calls, track call metrics, and perform workforce management. An effective call center software allows your team to do their best work. If you are also looking for call center software for your business then we might help. Check out the list of top call center software that we've compiled here. The list also highlights top features, reviews, product alternatives, and pricing details to help you choose software that fits your specific business needs.
Zendesk Talk pricing: Starts at $9.0. Offers Free-forever plan.
Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more
Provana Speech Analytics pricing: Provana Speech Analytics Offers Custom plan.
Effective monitoring is essential to a call center. But manual monitoring is labor-intensive and inefficient. And most call analytics programs demand a steep financial investment and in-house technical support. ICAP (Integrated Call Analytics Platform) offers AI-powered call monitoring that’s... read more
TalkDesk pricing: TalkDesk Offers Custom plan.
An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more
CloudTalk pricing: Starts at $25.0. Offers Custom plan.
CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The... read more
Knowlarity pricing: Knowlarity Offers Custom plan.
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for... read more
XCALLY pricing: XCALLY Offers Custom plan.
It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to... read more
Nextiva pricing: Starts at $18.95. Offers Custom plan.
Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With... read more
CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive... read more
Vert-Age Dialer pricing: Vert-Age Dialer Offers Custom plan.
Vert-Age Dialer software is a platform used to manage the business process in call centers. The software offers tools like Predictive Dialing, Call Routing System, Call Blending, IVR, ACD, Chatbot, Ticketing System and many more. Increase customer engagement with call recording and reporting... read more
Freshcaller pricing: Starts at $15.0. Offers Free-forever plan.
It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking... read more