Home/Call Center Software/ZIWOUpdated on: February 4, 2023
ZIWO - Call Center Software
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ZIWO

Interact with your clients in a seamlessly
(110 Ratings) Write Review

What is ZIWO and how does it work? ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them.

ZIWO Features Show All Features

ZIWO Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Dubai , UAE / (+971) 4 512 62 26
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Official Website https://www.ziwo.io/
Category Call Center Software

ZIWO Pricing

Pricing ModelFree Trial , Subscription
ZIWO
$109 /User/Month

$109 per agent per month billed monthly

Features

  • Manage calls
  • Collaborate
  • Business benefits
  • Dashboard / Management
  • Integrations and API
  • Sending SMS & Whatsapp (coming soon)
  • Agent Mobile App (coming soon)
  • Emotion analysis (coming soon)
  • Selfcare Manual (coming soon)
  • Customer Support
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Disclaimer: The pricing details were last updated on 31/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ZIWO pricing.

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ZIWO Reviews

OVERALL RATING 4.7 Based on 110 Rating(s)
Rating Distribution
  • 41.5 %
  • 5.7 %
  • 1.9 %
  • 0 %
  • 0 %
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Videos on ZIWO

Women of Ziwo
Women of Ziwo
Salesforce Demo
Ziwo Admin Interface Demo
Zdial Agent Interface Demo

ZIWO FAQs

ZIWO is Call Center Software. ZIWO offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about ZIWO features.

Yes, ZIWO provides API.

ZIWO Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com