Home/Call Center Software/XCALLY
Updated on: October 2, 2022
XCALLY - Call Center Software
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

XCALLY

Best omnichannel contact center application.
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What is XCALLY and how does it work?

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.

XCALLY Features Show All Features

XCALLY Technical details

Support 24/7 (Live rep) Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Italy / +39 011 198 865 00
Deployment SaaS/Web/Cloud Mobile - Android Official Website https://www.xcally.com/
Category Call Center Software

XCALLY Pricing

Pricing ModelSubscription , Quotation Based
Plus
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports

Add-Ons

  • User accounts
  • PBX Extensions
  • Extra IVR channels
  • Extra Chat sessions
  • WebRTC
  • Screen Recording
  • Video basic
  • Video Advanced
  • Whisper, Barge-in
  • Integrations API
Omni-Gold
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
Dialer-Gold
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
Ultimate
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
  • Contact us
  • for a free quote
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about XCALLY pricing.

XCALLY Alternatives XCALLY Alternatives

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XCALLY vs Genesys PureEngage
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TalkDesk
(3656 RATINGS)
TalkDesk An enterprise-class customer support platform with modern cloud solution. It has click-to-call... read more
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XCALLY vs TalkDesk
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CloudTalk
(768 RATINGS)
CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more
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XCALLY vs CloudTalk
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Nextiva
(1473 RATINGS)
Nextiva Nextiva is a customer experience management suite that is aimed at revolutionizing the... read more
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XCALLY vs Nextiva
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CallHippo
(494 RATINGS)
CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more
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XCALLY vs CallHippo
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Bright Pattern
(79 RATINGS)
Bright Pattern Bright Pattern is an omnichannel call centre software that enables companies to easily connect with... read more
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XCALLY vs Bright Pattern
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CallTools
(45 RATINGS)
CallTools CallTools is a futuristic call center management solution designed for small and large businesses... read more
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XCALLY vs CallTools
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CircleLoop
(96 RATINGS)
CircleLoop CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in... read more
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XCALLY vs CircleLoop
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshcaller
(70 RATINGS)
Freshcaller It is a cloud-based call center solution best suitable for customer support and sales teams. It is... read more
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XCALLY vs Freshcaller
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
eVoice
(28 RATINGS)
eVoice eVoice is a telecommunication service that provides toll-free local numbers, text and video calling... read more
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XCALLY vs eVoice

Videos on XCALLY

XCALLY Overview
XCALLY Overview

XCALLY Screenshots

Agent Interactions List
Agents
Cally Square IVR Project
Chat Interaction
Customer Journey
Agent Interactions List
Agent Interactions List
Agents
Cally Square IVR Project
Chat Interaction
Customer Journey

XCALLY FAQs

XCALLY is Call Center Software. XCALLY offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about XCALLY features.

Yes, XCALLY provides API.

XCALLY Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com