Home/Call Center Software/XCALLY
Updated on: June 17, 2019
What is XCALLY ?
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XCALLY - Call Center Software : SaaSworthy.com
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XCALLY

Best omnichannel contact center application.
★★★★★
★★★★★
(60 Ratings) Write Review

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.

XCALLY Features Show All Features

XCALLY Technical details

Support 24/7 (Live rep) Customer Type Medium Business Small Business
API Contact Italy / +39 011 198 865 00
Deployment SaaS/Web/Cloud Category Call Center Software

XCALLY Pricing

Pricing ModelFree Trial , One-time license , Subscription
How much does XCALLY cost ?
XCALLY provides a custom pricing for their software.
Ultimate
Custom

Contact the vendor for detailed pricing.

  • Voice
  • SMS
  • Email
  • Web Chat
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Dialer-Gold
Custom

Contact the vendor for detailed pricing.

  • Voice
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Omni-Gold
Custom

Contact the vendor for detailed pricing.

  • Voice
  • SMS
  • Email
  • Web Chat
  • Contact Management
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Plus
Custom

Contact the vendor for detailed pricing.

  • Voice
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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XCALLY Reviews

OVERALL RATING
4.9
Based on 60 Rating(s)
Rating Distribution
  • 59
  • 1
  • 0
  • 0
  • 0
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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 16 May 2019)
From XCALLY I am moved by creating a new solution! !

Pros: The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY.

Cons: When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. I want you to make it better, such as changing the color depending on the cue.

Overall: Not only the provision of software licenses, but also the SaaS model of services will make it easier to carry out business.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 18 February 2019)
multi channel contact system for every company

Pros: one system - all channel for communication with our clients.

Cons: hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users

Overall: great system, fast support, great xCally Team.

...more
Pape Pathé K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 15 February 2019)
An excellent solution for managing the customer relationship

Pros: Its ease of integration and use.

The support is very responsive as well as the sales team.

The documentation is very complete with all the features well explained.

Cons: No integration with Odoo yet

Minimum number of users (at least one admin and one supervisor)

Overall: I sold well and integrated several solutions call center, and each time the report was the same:

- Software too complex

- Missing features that must be developed

- Many requests for support from our customers because not easy to use

Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use.

Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance.

Congratulations to the team for this wonderful job.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 09 January 2019)
A special call centre

Pros: To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.

Cons: The tech support team is not available for help during emergency. It takes time to resolve issues.

Overall: Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company

...more
Guillermo R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 November 2018)
best for call center

Pros: that you can create you own channels in all of your social networks.

Cons: tech support is not the fastest tech support in this industry. Can improve please!!!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 November 2018)
nice

Pros: time cost, effective programming, beautiful designeing,

Cons: time cost,well planned for a call center

Overall: its great with all function

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 26 August 2018)
The Best Choice for Customer Service and Call Receiving

Pros: XCALLY is usually used by call centers since it deals greatly with call logging, scripting, monitoring, recording and others, but it is a great tool for customer service as well. As a customer service specialist, we receive feedback through different mediums, and some of these calls we receive through calls. XCALLY allows us to monitor these different calls and to record them, allowing us to go back and review them or to document them. Integration with some call application is possible, which is a plus.

Cons: After using XCALLY for a few months now, there are just no disadvantages worth mentioning. It is working great.

...more
Sama S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 13 August 2018)
Multimedia Contact Center

Pros: Triggers for Agent Screen POP
Inbuilt Voice recording
Social Media Intigration
Dash board

Cons: Needs to Improve on the Real-time dashboards for Voice and other media channels
whats App connector

...more
Stanley L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 August 2018)
OMNI Contact Centre Solution with reasonable licensing fee

Pros: Easy to setup and configure.
Very user friendly GUI and quick deployment.

Cons: Nope at the moment but we need to refresh the application license whenever the AWS instance has restarted.

Overall: All in 1 GUI regardless whichever media (voice, email, SMS, chat or instant messenger) my clients to contact my customer service. This has resolved my customer experience issue due to difference tools was using in the old system.

...more
wan h.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 August 2018)
XCally

Pros: - Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Cons: - The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

...more
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Videos on XCALLY Youtube Official Channel

XCALLY Overview
XCALLY Overview

XCALLY Screenshots

screenshots
screenshots
screenshots
XCALLY screenshot: Drag & drop IVR designer tool
XCALLY screenshot: Define the staff: agents
XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them
XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey
XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)
screenshots
screenshots
screenshots
screenshots
XCALLY screenshot: Drag & drop IVR designer tool
XCALLY screenshot: Define the staff: agents
XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them
XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey
XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)

XCALLY Awards

Questions on XCALLY

ASK A QUESTION

Is there any call center software available to support customer on social networking site?

S
Answered by Sara Bhat | 1 years ago

Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.

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