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Updated on: April 21, 2021
What is XCALLY ?
XCALLY - Call Center Software : SaaSworthy.com
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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

XCALLY

Best omnichannel contact center application.
(81 Ratings) Write Review

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.

XCALLY Features Show All Features

XCALLY Technical details

Support 24/7 (Live rep) Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Italy / +39 011 198 865 00
Deployment SaaS/Web/Cloud Mobile - Android Category Call Center Software

XCALLY Pricing

Pricing ModelSubscription , Quotation Based
Plus
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports

Add-Ons

  • User accounts
  • PBX Extensions
  • Extra IVR channels
  • Extra Chat sessions
  • WebRTC
  • Screen Recording
  • Video basic
  • Video Advanced
  • Whisper, Barge-in
  • Integrations API
Omni-Gold
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
Dialer-Gold
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
Ultimate
Custom

Features

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API
  • Contact us
  • for a free quote
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

XCALLY FAQs

XCALLY is Call Center Software. XCALLY offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Inbound Call Center
  • Outbound Call Center

Learn more about XCALLY features.

XCALLY provides a custom pricing for their software.

Learn more about XCALLY pricing.

No, XCALLY does not offer a free plan.

Learn more about XCALLY pricing.

Yes, XCALLY provides API.

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Bright Pattern
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Videos on XCALLY

XCALLY Overview
XCALLY Overview

XCALLY Screenshots

Agent Interactions List
Agents
Cally Square IVR Project
Chat Interaction
Customer Journey
Agent Interactions List
Agent Interactions List
Agents
Cally Square IVR Project
Chat Interaction
Customer Journey

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