XCALLY Pricing, Reviews and Features (September 2023)

XCALLY Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.

XCALLY Technical details

Support

24/7 (Live rep)

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

Italy / +39 011 198 865 00

Deployment

SaaS/Web/Cloud Mobile - Android

Official Website

https://www.xcally.com/

Category

Call Center Software

XCALLY Pricing

Pricing ModelSubscription , Quotation Based

Plus

Custom

Features

Voice
Agent softphone (Phonebar)
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports

Add-Ons

User accounts
PBX Extensions
Extra IVR channels
Extra Chat sessions
WebRTC
Screen Recording
Video basic
Video Advanced
Whisper, Barge-in
Integrations API

Omni-Gold

Custom

Features

Voice
Agent softphone (Phonebar)
SMS
Email
Web Chat
Chatbot integration
Fax
Open Channel
Contact Management
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API

Dialer-Gold

Custom

Features

Voice
Agent softphone (Phonebar)
Contact Management
Predictive Dialer
JScripty
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API

Ultimate

Custom

Features

Voice
Agent softphone (Phonebar)
SMS
Email
Web Chat
Chatbot integration
Fax
Open Channel
Contact Management
Predictive Dialer
JScripty
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API
Contact us
for a free quote

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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