Home/Call Center Software/XCALLY
Updated on: December 9, 2019
What is XCALLY ?
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XCALLY - Call Center Software : SaaSworthy.com
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XCALLY

Best omnichannel contact center application.
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It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.

XCALLY Features Show All Features

XCALLY Technical details

Support 24/7 (Live rep) Customer Type Medium Business Small Business
API Location / Phone Number Italy / +39 011 198 865 00
Deployment SaaS/Web/Cloud Category Call Center Software

XCALLY Pricing

Pricing ModelFree Trial , One-time license , Subscription
How much does XCALLY cost ?
XCALLY provides a custom pricing for their software.
Ultimate
Custom

Contact the vendor for detailed pricing.

  • Voice
  • SMS
  • Email
  • Web Chat
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Dialer-Gold
Custom

Contact the vendor for detailed pricing.

  • Voice
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Omni-Gold
Custom

Contact the vendor for detailed pricing.

  • Voice
  • SMS
  • Email
  • Web Chat
  • Contact Management
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Plus
Custom

Contact the vendor for detailed pricing.

  • Voice
  • IVR System
  • Call Recording
  • Analytics and Reports
  • Whisper, Barge-in
  • API
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Videos on XCALLY Youtube Official Channel

XCALLY Overview
XCALLY Overview

XCALLY Screenshots

screenshots
screenshots
screenshots
XCALLY screenshot: Drag & drop IVR designer tool
XCALLY screenshot: Define the staff: agents
XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them
XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey
XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)
screenshots
screenshots
screenshots
screenshots
XCALLY screenshot: Drag & drop IVR designer tool
XCALLY screenshot: Define the staff: agents
XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them
XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey
XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)