XCALLY

About XCALLY

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

73%
Momentum

62%
Popularity

81%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep)

XCALLY Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

XCALLY Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Plus Custom

Features

Voice
Agent softphone (Phonebar)
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports

Add-Ons

User accounts
PBX Extensions
Extra IVR channels
Extra Chat sessions
WebRTC
Screen Recording
Video basic
Video Advanced
Whisper, Barge-in
Integrations API

Omni-Gold Custom

Features

Voice
Agent softphone (Phonebar)
SMS
Email
Web Chat
Chatbot integration
Fax
Open Channel
Contact Management
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API

Dialer-Gold Custom

Features

Voice
Agent softphone (Phonebar)
Contact Management
Predictive Dialer
JScripty
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API

Ultimate Custom

Features

Voice
Agent softphone (Phonebar)
SMS
Email
Web Chat
Chatbot integration
Fax
Open Channel
Contact Management
Predictive Dialer
JScripty
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API
Contact us
for a free quote

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about XCALLY Pricing