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About Novanet Cloud Contact Center

Novanet Cloud Contact Center is listed among the most powerful and advanced call centre software available in the market. This software is designed using the WebRTC technology. WebRTC Agent App facilitates easy integration of real-time customer conversation into the browser directly. This ensures close integration of a feature-rich telephony client with the user browser. This software can also provide reliable cloud-based CRM solution. Users can add call hashtags to their interaction for tracking it easily later. C3 provides 360-degree call center operation view, 100% call recording, WebRTC, SIP & PSTN endpoints etc. It features click-2-call facility, SelfCare Center, DTLS, SRTP encryption.

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Screenshots & Videos

Click-2-Call Screenshot
Contact Center Screenshot
Contact Center Screenshot

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    71%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Novanet Cloud Contact Center Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers
Novanet Cloud Contact Center Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 27/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Novanet Cloud Contact Center Pricing.

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Novanet Cloud Contact Center Reviews

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Novanet Cloud Contact Center Screenshots

Novanet Cloud Contact Center FAQs

What is Novanet Cloud Contact Center used for?

Novanet Cloud Contact Center is Call Center Software. Novanet Cloud Contact Center offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Novanet Cloud Contact Center features.

What are the top alternatives for Novanet Cloud Contact Center?

Does Novanet Cloud Contact Center provide API?

No, Novanet Cloud Contact Center does not provide API.

Novanet Cloud Contact Center Contact

Vendor Details

New York, USA

Contact Details

+1 646 810 7000

http://www.novanet.net/c3

Social Media Handles

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