Home/Help Desk Software/Vision Helpdesk vs Teamwork DeskUpdated on: March 28, 2024

Compare Vision Helpdesk vs Teamwork Desk

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk
Freshdesk Help Desk Software (2241 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (685 Ratings)
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk

Freshdesk

Help Desk Software (2241 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (685 Ratings)
Start Free Trial

Start Free Trial

Start Free Trial

Start Free Trial

Overview

Summary

Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer communications via phone, chat, e-mail, web portal, facebook twitter etc. Vision Helpdesk provides attractive help desk features like ticketing, blabby – staff collaboration, help desk ticket billing, help desk gamification, task management knowledge base management, help desk automation, time tracking, SLA rules and ticket escalation, supports multi language, customer support survey etc. ..show more

Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Nasik, India / +1 (408) 809-0004

Cork, Ireland / +1 844-819-8453

San Bruno, California / +1 (866) 832-3090

San Francisco, California / +1 415-418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter Help Desk
$15 /User/Month

Location: USA / UK / EU / IN

Free support and software updates

Recurring License

  • $8 per Agent per Month billed Yearly
  • $10 per Agent per Month billed Monthly

One-Time License

  • $200 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link, and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments, and status
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
Pro Help Desk
$25 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $16 per Agent per Month billed Yearly
  • $20 per Agent per Month billed Monthly

One-Time License

  • $400 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rate and sending invoices using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Satellite Help Desk
$30 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $20 per Agent per Month billed Yearly
  • $25 per Agent per Month billed Monthly

One-Time License

  • $500 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rates and sending invoice using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile ready portal
    • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Pro Service Desk
$40 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $24 per Agent per Month billed Yearly
  • $30 per Agent per Month billed Monthly

One-Time License

  • $600 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rates and sending invoices using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Asset Management
    • Asset relationships
    • Attach child assets
    • CMDB (Configuration management database)
    • Configuration items (CI) tracking
    • Financial management
    • Impact analysis across CIs
    • Import asset by database field mapping
    • Integrated with tickets/incident
    • Multi-level CI types
    • Products and vendors
  • Service Catalogue Management
    • Custom fields for different service specification
    • Display services on client portal
    • Service requests from client portal
  • Product and Vendor Management
    • Create product and vendor catalogue
    • Include product/vendor in CI/Asset
    • Include product/vendor in the contract
  • Contract Management
    • Contract approval
    • Contract expiry notification
    • Contract timelines and pricing
    • Create and Track contracts between 3rd party or Outside suppliers
  • Financial Management
    • Auto calculating book value
    • Plan and predict IT expenditures
    • Setup depreciation methods
    • Tracking current expenditures
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
    • ITIL reports
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Ent Service Desk
$60 /User/Month
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $32 per Agent per Month billed Yearly
  • $40 per Agent per Month billed Monthly

One-Time License

  • $800 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestion for staff and client portal
    • Knowledge-base, Q and A, Suggestions and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rate and sending invoice using workflows
    • Invoice creation, tax rules and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile ready portal
    • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Asset Management
    • Asset relationships
    • Attach child assets
    • CMDB (Configuration management database)
    • Configuration items (CI) tracking
    • Financial management
    • Impact analysis across CIs
    • Import asset by database field mapping
    • Integrated with tickets/incident
    • Multi-level CI types
    • Products and vendors
  • Problem Management
    • Known error
    • Linked with tickets / incidents
    • Problem analysis
    • Problem detailed analysis
    • Problem identification
    • Problem impact analysis
    • Problem Review
    • Problem timeline
    • Role assignment – Resource, delivery , ROI, Approval Management
    • Solution to identified problems
  • Change Management
    • Approval from clients, Staff or group and CAB user
    • Business Justification
    • Change approval custom workflow
    • Change closure with reason
    • Change Description
    • Change timeline
    • Change type
    • Linking the release with Incident, Asset, Problem, Release, Task
    • Plan, track and rollback changes
    • Planning, scheduling, roll out & back out plan description for a Change
    • Proposed Plan
    • Reviewing the Change Request, Scheduling and Role Assignment
    • Testing, implementation, Approval and Monitoring the changes
  • Release Management
    • Approval from clients, Staff or Group and CAB user
    • Linked with changes
    • Linking the release with Incident, Asset, Problem, Change, Task
    • Notify everybody in organization
    • Planning and scheduling the release
    • Schedule releases
  • Service Catalogue Management
    • Custom fields for different service specification
    • Display services on client portal
    • Service requests from client portal
  • Product and Vendor Managemeny
    • Create product and vendor catalogue
    • Include product/vendor in CI/Asset
    • Include product/vendor in the contract
  • Contract Management
    • Contract approval
    • Contract expiry notification
    • Contract timelines and pricing
    • Create and Track contracts between 3rd party or Outside suppliers
  • Financial Management
    • Auto calculating book value
    • Plan and predict IT expenditures
    • Setup depreciation methods
    • Tracking current expenditures
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
    • ITIL reports
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
View Price Page
Starter
$10.5 /User/Month

Features

  • Teamwork integration
  • Unlimited inboxes
  • Free Help Docs site
Pro
$18.75 /User/Month

Features

  • Time tracking
  • Triggers
  • Two-factor authentication
  • Live chat
Premium
$36.75 /User/Month

Features

  • Customer happiness ratings
  • Custom fields
  • Full reporting
  • Business hours
  • Scheduled tickets
Enterprise
Custom

Features

  • Priority support
  • HIPAA verified
View Price Page
Free
Free

Get going for free

Features

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

Intuitive, industry-leading support for growing businesses

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

Advanced automation for high performance

Features

  • Includes features of Growth plan, plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
Enterprise
$95 /User/Month

Fully featured with bots for enterprise-level support

Features

  • Includes features of Pro plan, plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log (Freddy)
  • Skill-based routing
  • Knowledge base approval workflow (Freddy)
  • Flexible knowledge base hierarchy (Freddy)
  • IP range restriction (Freddy)
  • Auto-triage (Freddy)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page

SCREENSHOTS

Vision Helpdesk Screenshots
View 2 screenshot(s)
Teamwork Desk Screenshots
Freshdesk Screenshots
View 5 screenshot(s)
Zendesk Support Screenshots

INTEGRATIONS

  • WordPress
  • Joomla
  • Userlike
  • Comm100 Live Chat
  • GotoMeeting
  • Drupal
  • Twilio Flex
  • SugarCRM Survey Rocket
  • Clickatell
  • GoTo Resolve
  • PayPal
  • LiveChat
  • Gmail
  • Integromat
  • Freshdesk
  • Elevio
  • Stripe Billing
  • Integrately
  • ChurnZero
  • MailChimp
  • Blinksale
  • Delighted
  • Zoho Analytics (Zoho Reports)
  • Quickbooks
  • Easy Insight
  • Zendesk Talk
  • Zapier
  • Freshbooks
  • Xero
  • Bybrand
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
    NA

ALTERNATIVES

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