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About GoTo Resolve

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    95%
  • Reviews
    80%
  • Momentum
    64%
  • Popularity
    84%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

GoTo Resolve Features

Remote Access Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    95%

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

GoTo Resolve Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 02/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about GoTo Resolve Pricing.

GoTo Resolve Alternatives

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GoTo Resolve Reviews

User Rating

4.6/5 (Based on 339 Ratings)

Ratings Distribution

  • Excellent

    53.7%
  • Very Good

    38.6%
  • Average

    6.2%
  • Poor

    0.6%
  • Terrible

    0.9%

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GoTo Resolve User Reviews

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GoTo Resolve FAQs

What is GoTo Resolve used for?

GoTo Resolve is Remote Access Software. GoTo Resolve offers the following functionalities:

  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat

Learn more about GoTo Resolve features.

What are the top alternatives for GoTo Resolve?

Does GoTo Resolve provide API?

Yes, GoTo Resolve provides API.

GoTo Resolve Contact

Vendor Details

Boston, Massachusetts

Contact Details

1 855 263 2838

https://www.goto.com/it-management/resolve

Social Media Handles

GoTo Resolve Integrations

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