GoTo Resolve

About GoTo Resolve

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $39.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

86%
Momentum

67%
Popularity

83%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

GoTo Resolve Features

Show Feature Explanation

Show Missing Features

Remote Access Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

GoTo Resolve Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Service Desk $39.00 $49.00 per month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
Free upgrades
Access to training videos, help guides and best practices

GoToAssist $55.00 $69.00 per user / month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

1 Agent
Agent Console
File Transfer
Remote Diagnostics
Multi-Monitor Navigation
Multi-Session Support
Slack Integration

Add-On

Include Mobile Add-On: Only $20.00/Agent Monthly
Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 02/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about GoTo Resolve Pricing

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GoTo Resolve Reviews

User Rating

4.5/5 (Based on 420 Ratings)

Rating Distribution

Excellent
61%
Very Good
33.6%
Average
4.8%
Poor
0%
Terrible
0.7%

User Sentiments

User Friendly Interface, Fast Remote Connections, Reliable Remote Access, Comprehensive Features

Unreliable Software/Connectivity Issues, High Pricing, Limited Mobile Device Compatibility, Confusing Unattended Access Setup

Do You Use GoTo Resolve?

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Review Summary

Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries.

Pros

Easytouse interface and quick setup process.
Wide range of features including remote control, screen sharing, and file transfer.
Integrates with other GoTo products for a seamless experience.
Reliable and secure connection with endtoend encryption.

Cons

May experience occasional connection issues and slow response times.
Lack of advanced features compared to some competitors.
Can be expensive for small businesses or individuals.
Limited customization options for branding and personalization.

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GoTo Resolve FAQs

What is GoTo Resolve used for?

GoTo Resolve is Remote Access Software. GoTo Resolve offers the following functionalities:

Session Recording
Remote Control
File Transfer
Feedback Collection
Diagnostic Tools
Screen Sharing
Live Chat

Learn more about GoTo Resolve features.

What are the top alternatives for GoTo Resolve?

Here`s a list of the best alternatives for GoTo Resolve:

Does GoTo Resolve provide API?

Yes, GoTo Resolve provides API.

GoTo Resolve Contact

Vendor Details

Boston, Massachusetts

Contact Details

1 855 263 2838

https://www.goto.com/it-management/resolve

Social Media Handles

Linkedin 896

Twitter 11K

Facebook 15K

Youtube 1K

Google Play 148

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GoTo Resolve Integrations

Slack Business Instant Messaging Software

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GoTo Resolve

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GoTo Resolve

About GoTo Resolve

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GoTo Resolve Features

Remote Access Features

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GoTo Resolve Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use GoTo Resolve?

Review Summary

Pros

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Videos on GoTo Resolve

GoTo Resolve FAQs

GoTo Resolve Contact

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Disclaimer

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers