Botcadence

About Botcadence

Deep Dive with Clara AI

Botcadence is an AI customer engagement and automation platform that helps businesses automate sales, customer support, lead generation, and customer communication using AI voice and chat agents. Botcadence enables businesses to deploy AI agents across WhatsApp Business, website chat, and voice channels. Its WhatsApp Business capabilities help businesses manage customer conversations, automated messaging, templates, campaigns, lead engagement, and customer interactions from a centralized platform. AI voice agents handle both inbound and outbound calls. Inbound agents can answer calls, understand customer intent, provide information, qualify leads, schedule appointments, and transfer conversations to human teams. Outbound voice agents can automate lead follow-ups, reminders, appointment confirmations, customer outreach, surveys, and calling campaigns using multilingual AI voices. AI chat agents engage website visitors and customers in real time, answer questions, capture and qualify leads, provide product or service information, assist customers, and hand off conversations to human agents when required. Agents can be configured using business knowledge, FAQs, products, services, documentation, and custom workflows. Botcadence supports the complete customer engagement journey, from lead capture and qualification to sales follow-ups, appointment booking, customer support, and human handoff. Key capabilities include AI-powered lead qualification, sales automation, customer support automation, appointment scheduling, WhatsApp messaging, voice campaigns, inbound and outbound calling, multilingual AI voices, conversation analytics, call history, campaign management, sentiment analysis, spam detection, retry and follow-up workflows, and CRM/helpdesk integrations. Botcadence is designed for businesses across D2C and e-commerce, real estate, healthcare, financial services and insurance, education, SaaS and technology, travel and hospitality, automotive, retail.

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Pricing

Free Trial Available
Starts at $0.0.
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Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

Botcadence Features

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Chatbots Features

Transfers/Routing

Pre-Configured Bot

For Sales/Marketing

Code-free Development

Chatbot

Automated Responses

Natural Language Processing

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Capture

Provides webhooks and integrations to capture lead information

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Query Suggestions

Language Detection

Augmented Analytics

AI/Machine Learning

Generative AI

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Center Features

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Predictive Dialer

Automatically dials to list of phone numbers

IVR Support

Interactive voice recognition routes the caller to the right agent

Inbound Call Tracking Features

Call Transcripts

Transforms call audio into easily searchable transcripts

Call Routing

Directs calls to the appropriate agent or department

Analytics

Allows integration with other analytical tools or has it inbuilt

Call Monitoring

Allows you listen to all inbound and outbound calls.

Dashboard

A digital insight of reports and other workings on a single screen

Attribution

Track and allocate credit to touchpoints throughout the conversion journey.

Call Metadata

Captures caller details, time, campaign source, and device

Dynamic Number Insertion (DNI)

Assigns unique phone numbers to campaigns/channels to track calls.

Security and Privacy Compliance

Ensures accessibility solutions comply with GDPR, HIPAA, and SOC 2 standards.

Call Recording

Facility to record calls with a set of conditions and compliance

Conversation Intelligence Features

Call Tracking

Real-Time Data

Tagging

Trend Analysis

Natural Language Processing

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Qualification

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Access Controls/Permissions

AI/Machine Learning

Employee Coaching Tools

Intent Recognition

Keyword Filtering

Notes Management

Trend/Problem Indicators

Generative AI

Call Recording

Facility to record calls with a set of conditions and compliance

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Botcadence Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Free Free

Try free without any credit card

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Starter $290.00 $29.00 per user / month

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Growth $790.00 $79.00 per user / month

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Business $1,990.00 $199.00 per user / month

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Enterprise NA

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