SurveyMonkey Reviews

User Rating

1.8/5 (Based on 836 Ratings)

Rating Distribution

Excellent
16%
Very Good
4.1%
Average
1.9%
Poor
3.7%
Terrible
74.3%

User Sentiments

Ease of Use, Intuitive Interface, Variety of Question Types, Comprehensive Data Analysis Tools

Misleading Pricing Structure, Limited Free Features, Aggressive Auto-Renewal Policy, Poor Customer Service

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Review Summary

Overall, users praise SurveyMonkey's user-friendly interface, ease of use, and wide range of features and question types. It is particularly valued for its ability to create and distribute surveys quickly and easily, making it popular among individuals, small businesses, and large enterprises alike. The platform's reporting and analytics capabilities are also well-received, providing valuable insights into survey results. However, some users have reported occasional glitches and technical difficulties with the platform, as well as a lack of advanced features and customization options, which may limit its suitability for more complex survey needs.

Pros

Userfriendly interface makes survey creation and customization a breeze.
Wide range of question types and templates to suit various survey needs.
Robust data analysis and reporting features for indepth insights.

Cons

Limited free plan restricts the number of surveys and responses.
Certain advanced features are only available in paid plans.
Occasional glitches or slow loading times reported by some users.

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Reviews

customer

January 7, 2026 Source: Trustpilot.com

The ability to analyze the data has…

The ability to analyze the data has tremendously helped visualize our data in the pharmacy! It has really been amazing!

customer

January 4, 2026 Source: Trustpilot.com

so far its great

so far its great. Very easy to use and organizes responses as they come in

Adrienne

January 1, 2026 Source: Trustpilot.com

My experience

Subscription-base packages are phenomenal. Those investing in the Free package need to know their surveys are capped at 25 replies unless they upgrade to a purchased subscription.

customer

December 26, 2025 Source: Trustpilot.com

I appreciate the ease of use regarding…

I appreciate the ease of use regarding generating surveys. I also like that I am notified when surveys are completed as this makes it easy to include checking results in my daily workflow.

Ahmed El-Moghazy, CS Manager

December 25, 2025 Source: Trustpilot.com

Great & User friendly site

Very helpful & user friendly site.

customer

November 19, 2025 Source: Trustpilot.com

Best purchase

Best purchase! Very user friendly.

customer

November 17, 2025 Source: Trustpilot.com

The platform offers features that are…

The platform offers features that are current and useful to the work I am conducting. The ease of use and ability to edit at all phases is a feature that is greatly appreciated.

customerTeresa Burson

November 17, 2025 Source: Trustpilot.com

All responses were well organized and…

All responses were well organized and we were kept up to date in real time. Fantastic

OJDDA

November 10, 2025 Source: Trustpilot.com

Very easy to update an existing survey…

Very easy to update an existing survey with major or minor adjustments. All of the surveys are available. I also like the reporting features.

Steve

November 5, 2025 Source: Trustpilot.com

I enjoy selecting various design elements that allow me to put my own spin on the survey design

I enjoy the features that allow me to be creative in the design process and I like being able to quickly pull up an older survey to quickly put it back into service!

SurveyMonkey Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use SurveyMonkey?

Review Summary

Pros

Cons

customer

customer

Adrienne

customer

Ahmed El-Moghazy, CS Manager

customer

customer

customerTeresa Burson

OJDDA

Steve

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