Home/Survey/ User Feedback Software/Alchemer
Updated on: August 1, 2021
What is Alchemer ?
Alchemer - Survey/ User Feedback Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Alchemer

Transform into a Customer-Centric Organization
(979 Ratings) Write Review

Alchemer is the only solution that helps you transform to a truly customer-centric organization. By making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer – from finding them to keeping them.

Alchemer Features Show All Features

Alchemer Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Individuals Large Enterprises Medium Business Small Business
API Location / Phone Number Louisville, Colorado / +1 800-609-6480
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

Alchemer Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Collaborator
$49 /Month

$300 billed annually

Features

  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses (no extra charge!)
  • 25 essential question types
  • Data exports (CSV, PDF, PPT, XLS)
  • Email support

Professional
$149 /Month

$1020 billed annually

Features

  • Includes features of Collaborator plan, plus
  • Advanced question types
  • Advanced reports (profile, longitudinal)
  • Segment and filter reports
  • Advanced logic and piping
  • A/B split testing
  • Email and phone support
  • Disqualifications
  • API access
Full Access
$249 /Month

$1800 billed annually

Features

  • Includes features of Professional plan, plus
  • Max diff
  • Conjoint analysis
  • Crosstab reports
  • TURF reports
  • Open-text analysis
  • SPSS export
  • R scripts
  • Audio and video sentiment
  • Image heatmap
  • Data-cleaning tool
  • Custom scripting
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Disclaimer: The pricing details were last updated on 19/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Alchemer pricing.

Alchemer FAQs

Alchemer is Survey/ User Feedback Software. Alchemer offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about Alchemer features.

Yes, Alchemer provides API.

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Alchemer Reviews

OVERALL RATING
4
Based on 979 Rating(s)
Rating Distribution
  • 61.5 %
  • 26.7 %
  • 5.7 %
  • 0.6 %
  • 1.2 %
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Anonymous ReviewerSource : financesonline.com
(Reviewed on 26 March 2021)
Unreliable tool

PROS & CONS

What are the best aspects of this product?

It has a lots of online research tools. You pay an annual subscription and can use it without limitations

What aspects are problematic or could work better?

Lot´s of server issues and data losses. The offline mode is awfull and the customer service is slow and doesn´t solve their technical issues.

What features/services would you like to see in future versions of this product?

Server reliability, and offline app, a customer centric approach to customer experience and service

What specific problems in your company were solved by this product?

Online and offline interviews. But it was a bad decision, and we are having troubles with our customers, caused by the lack of reliability of Alchemer service

Are you a current user of this product?

Yes

...more

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Alchemer Integration

98%
(23690 RATINGS)
CRM Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com