-
Categories
- Marketing
- Sales
- Design
- Collaboration
- Development
- All Categories
A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Contact | Gloucestershire, United Kingdom / 0800 0937 822 | |
| Deployment | SaaS/Web/Cloud | Category | Survey/ User Feedback Software |
Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
SmartSurvey is easy to use and it's simple to put together surveys with varied question types and options. There's a surprising amount of functionality hidden away behind a fairly straightforward interface. Experiences with the support and customer services teams have always been positive, and there's a basic free membership tier.
The user interface is a little old fashioned looking and it could be made a little easy to create more attractive and modern survey layouts. However, there's not much to really criticise.
Speak to the support team with any queries, they're notably helpful.
SmartSurvey has made it easy to canvass opinions from readers and customers, and to create fresh data for PR and marketing purposes.
Pros: - The interface is so intuitive to use, it took my minutes to set up a survey form for my undergraduate charity research project.
- All the responses are collated in realtime on your dashboard
- Multiple people can respond to the survey at the same time and, if you need to, several times per device
Cons: Nothing - it is awesome and does exactly what survey software should do.
Pros: Ease of use - you can set up surveys quickly and easily and also view results in anyway you prefer.
Cons: I have yet to find anything I don't like.
Overall: I write lots of stories for our Alumni Community. I use SmartSurvey to set up typical Q&A for people to fill out so rather than emailing people the questions every time I simply direct them to the Smart Survey URL (which you can customise).
Pros: When you buy something online. A lot of the time you are asked to make a survey after. Half the time for me it is with smart survey. It always seems to work fine for me. Short and to the point.
Cons: Nothing to not like. It works and if you do not want to do it just close it.
Pros: I liked how the surveys set up differently from other programs but was not completely foreign.
Cons: There is not much not to like. The surveys are quick to set up and easy get results.
Pros: I use this software when I need to send out short surveys to our committee members. It took me a bit to get the hang out creating the survey, but other than that it's been great.
Cons: It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.
Overall: If you're needing to survey a group of people, this is a fantastic way to do so. Easy breezy.
by SmartSurvey on December 03, 2018
Hi Teddy,
Thank you for taking the time to review our software! We are really pleased to hear that it has been effective for you when distributing your surveys to a group of people.
We are interested to hear a bit more about how you found its ease of use, and which parts you found not to be clear so that we can make strides to improve these for any future use.
Thanks, SmartSurvey.
Pros: Intuitive survey design and very simple editing. Good reporting. User-friendly and easy to navigate. Paid options are pretty affordable.
Cons: Free option doesn't give you custom branding. It definitely takes time to figure out all of the features.
Pros: It was easy to navigate as a user. I don't have any experience at the other end of those seeking information.
Cons: I did not have any cons as a user. Screen was a good size, easy to read and easy to flip through pages. Length was determined by those seeking information and sometimes this was long.
Overall: Giving information I thought was important to the organization asking for the input.
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.
Pros
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.
Cons
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.
Rating breakdown
Likelihood to recommend: 8/10
The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment.
I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey.
SmartSurvey is a really reliable platform, offers the best user experience, and also, extremely low prices. It is a platform capable of achieving 100% effectiveness around opinions.
With SmartSurvey I have been able to handle a higher volume of opinions. Also, I have been able to offer surveys with better quality for my colleagues and my clients, respectively I think that the experience I have had has been really favorable, and the real opinion that I receive from each person, are of immediate quality.
