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About SmartSurvey

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.

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Screenshots & Videos

SmartSurvey screenshot
SmartSurvey screenshot
SmartSurvey screenshot
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    81%
  • Momentum
    61%
  • Popularity
    83%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

SmartSurvey Awards

SmartSurvey Features

Survey/ User Feedback Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Phone Survey

It enables you to run your survey over telephones
SmartSurvey Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmartSurvey Pricing.

SmartSurvey Alternatives

View All SmartSurvey Alternatives

SmartSurvey Reviews

User Rating

4.6/5 (Based on 195 Ratings)

Rating Distribution

  • Excellent

    71.8%
  • Very Good

    21.5%
  • Average

    2.6%
  • Poor

    1.5%
  • Terrible

    2.6%

User Sentiments

Ease of use, Excellent Customer Support, Professional-looking Surveys, Comprehensive Data Analysis and Reporting

Limited Features in Free Plan, Confusing Navigation, Data Download Issues, Lack of Advanced Question Piping

Do You Use SmartSurvey?

Write a Review

Review Summary

SmartSurvey is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and excellent customer support. Reviewers appreciate the platform's ease of use, even for beginners, and its ability to create professional-looking surveys quickly and efficiently. The software's flexibility and customization options are also highlighted, allowing users to tailor surveys to their specific needs. Furthermore, SmartSurvey's customer support is consistently lauded for its responsiveness and helpfulness. However, some users have mentioned occasional glitches and minor usability issues, but these are generally overshadowed by the positive experiences reported by the majority of users.

Pros

  • Userfriendly interface and simple setup process: Easy to use and navigate, even for nontechnical users.
  • Customizable surveys: Create surveys tailored to specific needs and audiences.
  • Robust reporting and analytics: Indepth insights into survey results and user feedback.

Cons

  • Limited free plan: The free version has limited features and restricts the number of surveys and responses.
  • Occasional technical glitches: Some users have reported occasional technical issues or glitches.
  • Complex features may require a learning curve: Advanced features may require time and effort to master.

SmartSurvey Reviews

AI-Generated from the text of User Reviews

Videos on SmartSurvey

SmartSurvey Screenshots

SmartSurvey FAQs

What is SmartSurvey used for?

SmartSurvey is Survey/ User Feedback Software. SmartSurvey offers the following functionalities:

  • Skip Logic
  • Survey Templates
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Library
  • Question Branching
  • Online Survey
  • Offline Response Collection
  • Multiple Question Types
  • Mobile Survey
  • Kiosk Survey
  • Embeddable Survey
  • Email Distribution
  • Data Analysis Tools
  • Custom Survey URLs
  • 360 Degree Feedback

Learn more about SmartSurvey features.

What are the top alternatives for SmartSurvey?

Does SmartSurvey provide API?

Yes, SmartSurvey provides API.

SmartSurvey Contact

Vendor Details

Gloucestershire, United Kingdom Founded : 2004

Contact Details

0800 0937 822

https://www.smartsurvey.co.uk/

Social Media Handles

Grid Report for SmartSurvey

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Customers

Microsoft
bp
Capita
Experian
Barclays
Heathrow
Unilever
USwitch
Vodafone
AA
HSBC
BAE Systems
IBM
NHS
HM Government

SmartSurvey Integrations

Disclaimer

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