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A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Gloucestershire, United Kingdom - GL20 8SD / 0800 0937 822 | |
| Deployment | SaaS/Web/Cloud | Category | Survey/ User Feedback Software |
Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
We upgraded to the business plan because we were led to believe from the product literature that the software could support a particular question piping use case that we needed. Having paid for the upgrade, it became apparent that the functionality did not deliver quite what we were looking. We immediately cancelled and requested a refund, and got the following response:"We wouldn't be able to issue a refund for the subscription as the upgrade cost covers access to the whole Business plan, which has been utilised since the upgrade date."It is certainly true that we used the Business plan internally for a couple of days to assess the functionality, but it seems a bit mean-spirited to argue that this is us taking advantage of the business plan features. I would advise anyone to think very carefully before upgrading, as if the software does not deliver what you expected, you won't get a refund.
Sam Webb assisted me with an upgrade for my business account. He was amazing!! He stayed on top of my request and made sure that it was processed in a timely manner for us. Thanks Sam!!
SmartSurvey is easy to use and it's simple to put together surveys with varied question types and options. There's a surprising amount of functionality hidden away behind a fairly straightforward interface. Experiences with the support and customer services teams have always been positive, and there's a basic free membership tier.
The user interface is a little old fashioned looking and it could be made a little easy to create more attractive and modern survey layouts. However, there's not much to really criticise.
Speak to the support team with any queries, they're notably helpful.
SmartSurvey has made it easy to canvass opinions from readers and customers, and to create fresh data for PR and marketing purposes.
A visually unappealing interface, very limited analytics and visualisation functionality, as well as confusing navigation. I hope that the reason is that I'm using an older version but since this is the version used across UK government I don't believe so.
Nice and user friendly interface with multiple options to choose as per your needs.Customer care is very helpful , solved my problems in quick time .
The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment.
I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey.
SmartSurvey is a really reliable platform, offers the best user experience, and also, extremely low prices. It is a platform capable of achieving 100% effectiveness around opinions.
With SmartSurvey I have been able to handle a higher volume of opinions. Also, I have been able to offer surveys with better quality for my colleagues and my clients, respectively I think that the experience I have had has been really favorable, and the real opinion that I receive from each person, are of immediate quality.
The best that SmartSurvey offers is its interface, nothing more comfortable than having an interface with such a clean and modern design that never presents a boredom, on the contrary, it provides the best quality of surveys thanks to the proportional design that gives users , I would never tire of using SmartSurvey, its design is so beautiful that it encourages me to do surveys on this platform.
I have no complaints of SmartSurvey, since since I use it, it has given me excellent results and has fulfilled perfectly what I have been promised, immediate quality in each survey.
SmartSurvey is a very easy to use platform, and it will always give you positive results, and reach the highest point to give you the best opinions of the market, provide you with the best quality day after day in 100%.
With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day.
Excellent clever survey system with servers in the EU. Building my survey, making it look professional and collating the responses has been SO SO easy. Fantastic quick support team too. They have a customer for life.
We chose Smart Survey because the flexibility of online and offline application and because is very user friendly.
The hard copy included all the questions and possible answers, but not the illustrations that we used in the online versions.
The smart survey platform has been a key element for the data, analysis, and offline data collection, since the community lacks electric power due to hurricanes Irma and Maria. Smart Survey not only helped researchers and the community conduct a survey that will impact the community’s awareness on the unknowingly misuse of these hazardous materials but also helped us advise them in a more appropriate and efficient manner.
A great survey platform. Very user-friendly, yet very professional looking end results. Have now upgraded to take advantage of further features, such as exporting to excel.
