Home/Survey/ User Feedback Software/SmartSurvey
Updated on: June 18, 2019
What is SmartSurvey ?
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SmartSurvey - Survey/ User Feedback Software : SaaSworthy.com
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A Smart and Flexible Survey Platform
(78 Ratings) Write Review

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.

SmartSurvey Features Show All Features

SmartSurvey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Gloucestershire, United Kingdom / 0800 0937 822
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

SmartSurvey Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does SmartSurvey cost ?
The pricing for SmartSurvey starts at $30.0 per month. SmartSurvey has 2 different plans such as - Pro Plan at $30.0 per month and Business Plan at $60.0 per month. SmartSurvey offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Free Plan

  • Number of surveys: Unlimited
  • Accessible and responsive surveys
  • Number of questions: 15 Per Survey
  • Responses per month : 100 Responses Per Month
  • User accounts : 1 Account
  • Customer Support: E-mail
  • GDPR Compliant
  • Ready made survey templates
  • Results in real-time
Pro Plan
$30 /Month

22.50 Pound Per Month. 270 Pound annually Billed or 25 Pound Billed month-to-month

  • Number of questions: Unlimited
  • Features of Basic Plan Plus
  • Responses per month: 1500 responses per month
  • User accounts: 1 User Account
  • Customer support By Email
  • Custom theme/branding
  • Advanced question types Likert scale, NPS, slider, continuous sum, semantic differential, survey scoring
  • Skip logic and piping only
  • Multiple tracking links
  • Email tool Send surveys via email, track open rates, views, and opt-outs.
  • Export to Excel, CSV, PDF or Word
  • Advanced filtering and Cross-tabs
  • Increased security (SSL/HTTPS)
Business Plan
$60 /Month

45 Pound Per Month, 540 Pound Billed Annually or 50 Pound Billed Month-to-Month

  • Features of Pro Plan
  • Responses per month: Unlimited
  • User accounts: 2
  • Multi-user management
  • Customer support By phone, email, live chat
  • File uploads
  • Survey logic: Skip logic, piping, page logic, default answers
  • Survey authentication
  • Text analysis (word cloud)
  • Schedule reports sent by email
  • Advanced cross-tab report
  • Increased security (SSL/HTTPS)
  • Enhanced security settings
  • API access
  • Zapier
  • Pure360

Tailored for you. Please Contact the Organization for the Pricing Details

  • Includes the features of Bussiness Plan Plus
  • 5 Plus user accounts
  • One survey, multiple languages
  • Custom variables
  • Offline Surveys
  • Advanced email triggers
  • Secure private domain branding
  • Send by SMS
  • Access restriction by IP
  • InfoSec documentation / Third party contracts
  • Salesforce
  • Google Analytics / Tag Manager
  • Send via API
  • Private training
  • Webhooks
  • Custom development
  • Dedicated account manager

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SmartSurvey Reviews

Based on 78 Rating(s)
Rating Distribution
  • 74
  • 4
  • 0
  • 0
  • 0
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Source : g2crowd.com
(Reviewed on 06 June 2019)
"A Good, Flexible Survey Solution"

What do you like best?

SmartSurvey is easy to use and it's simple to put together surveys with varied question types and options. There's a surprising amount of functionality hidden away behind a fairly straightforward interface. Experiences with the support and customer services teams have always been positive, and there's a basic free membership tier.

What do you dislike?

The user interface is a little old fashioned looking and it could be made a little easy to create more attractive and modern survey layouts. However, there's not much to really criticise.

Recommendations to others considering the product:

Speak to the support team with any queries, they're notably helpful.

What problems are you solving with the product? What benefits have you realized?

SmartSurvey has made it easy to canvass opinions from readers and customers, and to create fresh data for PR and marketing purposes.

Tom S.Source : capterra.com
(Reviewed on 14 March 2019)
Student Experience with Smart Survey

Pros: - The interface is so intuitive to use, it took my minutes to set up a survey form for my undergraduate charity research project.

- All the responses are collated in realtime on your dashboard

- Multiple people can respond to the survey at the same time and, if you need to, several times per device

Cons: Nothing - it is awesome and does exactly what survey software should do.

Sara E.Source : capterra.com
(Reviewed on 05 February 2019)
SmartSurvey is very easy to use and we use it regularly

Pros: Ease of use - you can set up surveys quickly and easily and also view results in anyway you prefer.

Cons: I have yet to find anything I don't like.

Overall: I write lots of stories for our Alumni Community. I use SmartSurvey to set up typical Q&A for people to fill out so rather than emailing people the questions every time I simply direct them to the Smart Survey URL (which you can customise).

Mike T.Source : capterra.com
(Reviewed on 10 January 2019)
Used a lot after you buy something

Pros: When you buy something online. A lot of the time you are asked to make a survey after. Half the time for me it is with smart survey. It always seems to work fine for me. Short and to the point.

Cons: Nothing to not like. It works and if you do not want to do it just close it.

Karen L.Source : capterra.com
(Reviewed on 04 December 2018)
A Nice Alternative to Others

Pros: I liked how the surveys set up differently from other programs but was not completely foreign.

Cons: There is not much not to like. The surveys are quick to set up and easy get results.

Teddy G.Source : capterra.com
(Reviewed on 29 November 2018)
Surveys When Needed

Pros: I use this software when I need to send out short surveys to our committee members. It took me a bit to get the hang out creating the survey, but other than that it's been great.

Cons: It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.

Overall: If you're needing to survey a group of people, this is a fantastic way to do so. Easy breezy.

Vendor Response

by SmartSurvey on December 03, 2018

Hi Teddy,

Thank you for taking the time to review our software! We are really pleased to hear that it has been effective for you when distributing your surveys to a group of people.
We are interested to hear a bit more about how you found its ease of use, and which parts you found not to be clear so that we can make strides to improve these for any future use.

Thanks, SmartSurvey.

Verified ReviewerSource : capterra.com
(Reviewed on 01 August 2018)

Pros: Intuitive survey design and very simple editing. Good reporting. User-friendly and easy to navigate. Paid options are pretty affordable.

Cons: Free option doesn't give you custom branding. It definitely takes time to figure out all of the features.

Amy B.Source : capterra.com
(Reviewed on 19 July 2018)
Have filled out survey's using this app/software. Easy to navigate and fill out.

Pros: It was easy to navigate as a user. I don't have any experience at the other end of those seeking information.

Cons: I did not have any cons as a user. Screen was a good size, easy to read and easy to flip through pages. Length was determined by those seeking information and sometimes this was long.

Overall: Giving information I thought was important to the organization asking for the input.

Allison SmithSource : getapp.com
(Reviewed on 26 June 2018)
SmartSurvey does not meet design requirements.

SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 8/10

Source : g2crowd.com
(Reviewed on 16 June 2018)
"Perfect reliable platform for opinions."

What do you like best?

The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment.

What do you dislike?

I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey.

Recommendations to others considering the product

SmartSurvey is a really reliable platform, offers the best user experience, and also, extremely low prices. It is a platform capable of achieving 100% effectiveness around opinions.

What business problems are you solving with the product? What benefits have you realized?

With SmartSurvey I have been able to handle a higher volume of opinions. Also, I have been able to offer surveys with better quality for my colleagues and my clients, respectively I think that the experience I have had has been really favorable, and the real opinion that I receive from each person, are of immediate quality.

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