Home/Survey/ User Feedback Software/SmartSurvey
Updated on: September 19, 2019
What is SmartSurvey ?
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SmartSurvey - Survey/ User Feedback Software : SaaSworthy.com
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A Smart and Flexible Survey Platform
(122 Ratings) Write Review

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.

SmartSurvey Features Show All Features

SmartSurvey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Gloucestershire, United Kingdom / 0800 0937 822
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

SmartSurvey Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does SmartSurvey cost ?
The pricing for SmartSurvey starts at $30.0 per month. SmartSurvey has 2 different plans such as - Pro Plan at $30.0 per month and Business Plan at $60.0 per month. SmartSurvey offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Free Plan

  • Number of surveys: Unlimited
  • Accessible and responsive surveys
  • Number of questions: 15 Per Survey
  • Responses per month : 100 Responses Per Month
  • User accounts : 1 Account
  • Customer Support: E-mail
  • GDPR Compliant
  • Ready made survey templates
  • Results in real-time
Pro Plan
$30 /Month

22.50 Pound Per Month. 270 Pound annually Billed or 25 Pound Billed month-to-month

  • Number of questions: Unlimited
  • Features of Basic Plan Plus
  • Responses per month: 1500 responses per month
  • User accounts: 1 User Account
  • Customer support By Email
  • Custom theme/branding
  • Advanced question types Likert scale, NPS, slider, continuous sum, semantic differential, survey scoring
  • Skip logic and piping only
  • Multiple tracking links
  • Email tool Send surveys via email, track open rates, views, and opt-outs.
  • Export to Excel, CSV, PDF or Word
  • Advanced filtering and Cross-tabs
  • Increased security (SSL/HTTPS)
Business Plan
$60 /Month

45 Pound Per Month, 540 Pound Billed Annually or 50 Pound Billed Month-to-Month

  • Features of Pro Plan
  • Responses per month: Unlimited
  • User accounts: 2
  • Multi-user management
  • Customer support By phone, email, live chat
  • File uploads
  • Survey logic: Skip logic, piping, page logic, default answers
  • Survey authentication
  • Text analysis (word cloud)
  • Schedule reports sent by email
  • Advanced cross-tab report
  • Increased security (SSL/HTTPS)
  • Enhanced security settings
  • API access
  • Zapier
  • Pure360

Tailored for you. Please Contact the Organization for the Pricing Details

  • Includes the features of Bussiness Plan Plus
  • 5 Plus user accounts
  • One survey, multiple languages
  • Custom variables
  • Offline Surveys
  • Advanced email triggers
  • Secure private domain branding
  • Send by SMS
  • Access restriction by IP
  • InfoSec documentation / Third party contracts
  • Salesforce
  • Google Analytics / Tag Manager
  • Send via API
  • Private training
  • Webhooks
  • Custom development
  • Dedicated account manager

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SmartSurvey Reviews

Based on 122 Rating(s)
Rating Distribution
  • 114
  • 5
  • 2
  • 1
  • 0
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Source : g2crowd.com
(Reviewed on 05 June 2019)
"A Good, Flexible Survey Solution"

What do you like best?

SmartSurvey is easy to use and it's simple to put together surveys with varied question types and options. There's a surprising amount of functionality hidden away behind a fairly straightforward interface. Experiences with the support and customer services teams have always been positive, and there's a basic free membership tier.

What do you dislike?

The user interface is a little old fashioned looking and it could be made a little easy to create more attractive and modern survey layouts. However, there's not much to really criticise.

Recommendations to others considering the product:

Speak to the support team with any queries, they're notably helpful.

What problems are you solving with the product? What benefits have you realized?

SmartSurvey has made it easy to canvass opinions from readers and customers, and to create fresh data for PR and marketing purposes.

Michael EaleySource : trustpilot.com
(Reviewed on 29 May 2019)
Not a good product to analyse and visualise data

A visually unappealing interface, very limited analytics and visualisation functionality, as well as confusing navigation. I hope that the reason is that I'm using an older version but since this is the version used across UK government I don't believe so.

Manas RajSource : trustpilot.com
(Reviewed on 11 September 2018)
Nice and user friendly interface with…

Nice and user friendly interface with multiple options to choose as per your needs.Customer care is very helpful , solved my problems in quick time .

Source : g2crowd.com
(Reviewed on 15 June 2018)
"Perfect reliable platform for opinions."

What do you like best?

The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment.

What do you dislike?

I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey.

Recommendations to others considering the product

SmartSurvey is a really reliable platform, offers the best user experience, and also, extremely low prices. It is a platform capable of achieving 100% effectiveness around opinions.

What business problems are you solving with the product? What benefits have you realized?

With SmartSurvey I have been able to handle a higher volume of opinions. Also, I have been able to offer surveys with better quality for my colleagues and my clients, respectively I think that the experience I have had has been really favorable, and the real opinion that I receive from each person, are of immediate quality.

Source : g2crowd.com
(Reviewed on 29 May 2018)
"SmartSurvey provides quality reviews."

What do you like best?

The best that SmartSurvey offers is its interface, nothing more comfortable than having an interface with such a clean and modern design that never presents a boredom, on the contrary, it provides the best quality of surveys thanks to the proportional design that gives users , I would never tire of using SmartSurvey, its design is so beautiful that it encourages me to do surveys on this platform.

What do you dislike?

I have no complaints of SmartSurvey, since since I use it, it has given me excellent results and has fulfilled perfectly what I have been promised, immediate quality in each survey.

Recommendations to others considering the product

SmartSurvey is a very easy to use platform, and it will always give you positive results, and reach the highest point to give you the best opinions of the market, provide you with the best quality day after day in 100%.

What business problems are you solving with the product? What benefits have you realized?

With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of ​​the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day.

Dr JoSource : trustpilot.com
(Reviewed on 25 May 2018)
Excellent clever survey system EU GDPR compliant

Excellent clever survey system with servers in the EU. Building my survey, making it look professional and collating the responses has been SO SO easy. Fantastic quick support team too. They have a customer for life.

Source : g2crowd.com
(Reviewed on 08 April 2018)
Best tool for offline surveys

What do you like best?

We chose Smart Survey because the flexibility of online and offline application and because is very user friendly.

What do you dislike?

The hard copy included all the questions and possible answers, but not the illustrations that we used in the online versions.

What business problems are you solving with the product? What benefits have you realized?

The smart survey platform has been a key element for the data, analysis, and offline data collection, since the community lacks electric power due to hurricanes Irma and Maria. Smart Survey not only helped researchers and the community conduct a survey that will impact the community’s awareness on the unknowingly misuse of these hazardous materials but also helped us advise them in a more appropriate and efficient manner.

Malvern Hills AONBSource : trustpilot.com
(Reviewed on 06 March 2018)
A great survey platform

A great survey platform. Very user-friendly, yet very professional looking end results. Have now upgraded to take advantage of further features, such as exporting to excel.

Elizabeth AbolinsSource : trustpilot.com
(Reviewed on 21 February 2018)
Recommended Highly Skilled Company

Excellent company to work with, they apply their extensive expertise and knowledge to all projects, working together with us to arrive at the desired outcome. Great service and communication with the scope to be flexibile to requests. Highly recommended.

Source : g2crowd.com
(Reviewed on 15 February 2018)
An easy user experience with good results

What do you like best?

The ability to tailor the layout, format, structure and even branding of the survey is a very appealing element. The web-interface was easy to use, logical and offered good flexibility. The different packages seemed to strike a good balance, though we did not need to go above 'Pro' level for our needs. We were particularly pleased to have the data back in graph-format, and also to be able to export it to Excel for further manipulation.

What do you dislike?

I have not yet found anything to dislike.

What business problems are you solving with the product? What benefits have you realized?

The ability to be able to contact our customers and offer them an easy means to feedback with their experiences/opinions.

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