Home/Survey/ User Feedback Software/SmartSurvey
Updated on: August 4, 2020
What is SmartSurvey ?
SmartSurvey - Survey/ User Feedback Software : SaaSworthy.com
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SmartSurvey

A Smart and Flexible Survey Platform
(83 Ratings) Write Review

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.

SmartSurvey Awards

Highly Rated
Fastest Growing
Most Searched

SmartSurvey Features Show All Features

SmartSurvey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Gloucestershire, United Kingdom - GL20 8SD / 0800 0937 822
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

SmartSurvey Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Basic (For Individuals)
Free

Ideal for personal use to build a basic survey.

Features

  • 1 user
  • Unlimited surveys
  • 15 questions per survey
  • 100 responses per month
  • Customer support (phone, email and in-app ticket system)
  • GDPR compliant
  • Survey templates
Professional (For Individuals)
$36.89 /Month
Billed Yearly

$590.17 billed Yearly

Great for individuals who want to create professional surveys.

Features

  • Includes features of Basic plan, plus
  • 1000 responses per month
  • Access to managed services
  • Create surveys in any language
  • Text analysis (word clouds)
  • Results in real time
  • Multiple tracking links
  • Unlimited filter reports
  • Pop up surveys (excluding exit intent)
  • Standard training
Business (For Individuals)
$49.18 /Month
Billed Yearly

$442.63 billed Yearly

Perfect for businesses who want to create advanced surveys.

Features

  • Includes features of Professional plan, plus
  • Unlimited responses
  • Two-factor authentication
  • Advanced data export
  • Custom variables
  • Customisable survey themes
  • Dedicated account manager
  • File library
  • File upload question type
  • Net Promoter Score question type
  • Piping
  • Scheduled reports sent by email
  • Send invitations via email
Enterprise (For Individuals)
$104.51 /Month

$1254.11 billed Yearly

For individuals that need access to advanced tools and integrations.

Features

  • Includes the features of Bussiness Plan Plus
  • API access
  • Webhooks
  • Custom survey redirect
  • Default answers (pre-population)
  • Email triggers
  • Exit intent popups
  • Google analytics and tag manager
  • Hide powered by 'SmartSurvey' footer
  • Multilingual surveys (one survey in multiple languages)
  • Offline surveys and kiosk mode
  • Send invitations via SMS
Business Team (For Teams)
$36.89 /Month

$1327.88 billed Yearly

Best suited for teams regularly creating surveys with a high volume of responses.

Features

  • Starting at 3 users
  • Manage team members' access
  • Consistent branding across the organisation
  • Team collaboration features
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Two-factor authentication
  • Access to managed services
  • Advanced data export
  • Cross tab reporting and exporting
  • Custom variables
  • Customisable survey themes
  • File library
  • File upload question type
  • Net Promoter Score question type
  • Piping
  • Scheduled reports sent by email
  • Send invitations via email
  • Standard training
  • Dedicated account manager
Enterprise Team (For Teams)
$92.21 /User/Month

$3319.69 billed Yearly

A complete solution for teams with advanced data collection and collaboration requirements.

Features

  • Includes features of Business Team plan, plus
  • API access
  • Webhooks
  • Custom survey redirect
  • Default answers (pre-population)
  • Email triggers
  • Exit intent popups
  • Google analytics and tag manager
  • Hide powered by ‘SmartSurvey’ footer
  • IP restriction
  • Multilingual surveys (one survey in multiple languages)
  • Offline surveys and kiosk mode
  • Professionally designed on brand template
  • Send invitations via SMS
  • Dedicated account manager and access to customer success team
Enterprise Plus (For Teams)
Custom

A bespoke solution for organisations that need advanced data collection and collaboration.

Features

  • Unlimited users
  • Includes features of Enterprise Team plan, plus
  • Unlimited API access
  • Two-factor authentication via SMS
  • Access to custom contracts/terms
  • Access to custom data processing agreements
  • Access to custom development
  • Access to custom support SLAs
  • Bespoke training programme
  • Connect your own mail server
  • Create your own password policy
  • Custom domain branding (surveys.yourdomain.com)
  • Custom SMS sender name
  • Access to infosec due diligence process
  • Salesforce integration
  • Single Sign-On
  • White label user interface
  • Dedicated customer success manager
Student, Academic and Not-for-profit plans
Custom

The software offers Student Plans 50% discount and Not-for-profit Plan (charitable, educational, community or conservational organisation) great discounts on basis of request.

For further details, contact the vendor

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SmartSurvey FAQs

SmartSurvey is Survey/ User Feedback Software. SmartSurvey offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about SmartSurvey features.

The pricing for SmartSurvey starts at $36.89 per month. SmartSurvey has 5 different plans:

  • Business Team (For Teams) at $36.89 per month.
  • Professional (For Individuals) at $43.03 per month.
  • Business (For Individuals) at $61.48 per month.
  • Enterprise Team (For Teams) at $92.21 per user per month.
  • Enterprise (For Individuals) at $104.51 per month.
    • SmartSurvey offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about SmartSurvey pricing.

Yes, SmartSurvey offers a free plan.

Learn more about SmartSurvey pricing.

Yes, SmartSurvey provides API.

Ask the Community View Community

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SmartSurvey Reviews

OVERALL RATING
4.5
Based on 83 Rating(s)
Rating Distribution
  • 75
  • 3
  • 1
  • 4
  • 0
SHARE YOUR EXPERIENCE Write a Review
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Tracey HarrisonSource : trustpilot.com
(Reviewed on 30 April 2020)
Easy to use, excellent customer support

Governors at our primary school used SmartSurvey's Professional plan to design and run a staff wellbeing survey. We received a small discount because we're not for profit.The survey worked very well and the excellent UK-based support team were quick to resolve a problem which was entirely of our own making. Would thoroughly recommend.

...more
KeSource : trustpilot.com
(Reviewed on 11 September 2019)
Sam Webb assisted me with an upgrade…

Sam Webb assisted me with an upgrade for my business account. He was amazing!! He stayed on top of my request and made sure that it was processed in a timely manner for us. Thanks Sam!!

...more
User in EntertainmentSource : g2crowd.com
(Reviewed on 30 June 2019)
"Quick and Easy with SurveyMoz"

What do you like best?

The upsides of using SurveyMoz is it’s simple enough for everyone to understand and use

What do you dislike?

What I dislike about SurveyMoz is there isn’t anything extra that’s not bad but could be better

What problems are you solving with the product? What benefits have you realized?

SurveyMoz has given us a quick and easy way to take surveys

...more
Manas RajSource : trustpilot.com
(Reviewed on 12 September 2018)
Nice and user friendly interface with…

Nice and user friendly interface with multiple options to choose as per your needs.Customer care is very helpful , solved my problems in quick time .

...more
Dr JoSource : trustpilot.com
(Reviewed on 26 May 2018)
Excellent clever survey system EU GDPR compliant

Excellent clever survey system with servers in the EU. Building my survey, making it look professional and collating the responses has been SO SO easy. Fantastic quick support team too. They have a customer for life.

...more
Source : g2crowd.com
(Reviewed on 09 April 2018)
Best tool for offline surveys

What do you like best?

We chose Smart Survey because the flexibility of online and offline application and because is very user friendly.

What do you dislike?

The hard copy included all the questions and possible answers, but not the illustrations that we used in the online versions.

What business problems are you solving with the product? What benefits have you realized?

The smart survey platform has been a key element for the data, analysis, and offline data collection, since the community lacks electric power due to hurricanes Irma and Maria. Smart Survey not only helped researchers and the community conduct a survey that will impact the community’s awareness on the unknowingly misuse of these hazardous materials but also helped us advise them in a more appropriate and efficient manner.

...more
Malvern Hills AONBSource : trustpilot.com
(Reviewed on 07 March 2018)
A great survey platform

A great survey platform. Very user-friendly, yet very professional looking end results. Have now upgraded to take advantage of further features, such as exporting to excel.

...more
Elizabeth AbolinsSource : trustpilot.com
(Reviewed on 22 February 2018)
Recommended Highly Skilled Company

Excellent company to work with, they apply their extensive expertise and knowledge to all projects, working together with us to arrive at the desired outcome. Great service and communication with the scope to be flexibile to requests. Highly recommended.

...more
Source : g2crowd.com
(Reviewed on 16 February 2018)
An easy user experience with good results

What do you like best?

The ability to tailor the layout, format, structure and even branding of the survey is a very appealing element. The web-interface was easy to use, logical and offered good flexibility. The different packages seemed to strike a good balance, though we did not need to go above 'Pro' level for our needs. We were particularly pleased to have the data back in graph-format, and also to be able to export it to Excel for further manipulation.

What do you dislike?

I have not yet found anything to dislike.

What business problems are you solving with the product? What benefits have you realized?

The ability to be able to contact our customers and offer them an easy means to feedback with their experiences/opinions.

...more
Source : g2crowd.com
(Reviewed on 31 January 2018)
Straightforward survey tool

What do you like best?

Easy to use, and has UK data storage that complies with data protection regulations. Staff have always been friendly and helpful when I've had queries.

What do you dislike?

Nothing, I've had a good experience so far.

What business problems are you solving with the product? What benefits have you realized?

As a researcher, it solves the problem of making sure we remain the data controllers, and have the data stored on UK servers.

...more
Read All Reviews

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