Home/Survey/ User Feedback Software/SmartSurvey
Updated on: December 9, 2019
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SmartSurvey - Survey/ User Feedback Software : SaaSworthy.com
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SmartSurvey

A Smart and Flexible Survey Platform
(75 Ratings) Write Review

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.

SmartSurvey Awards

Highly Rated
Fastest Growing
Most Searched

SmartSurvey Features Show All Features

SmartSurvey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Gloucestershire, United Kingdom - GL20 8SD / 0800 0937 822
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

SmartSurvey Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does SmartSurvey cost ?
The pricing for SmartSurvey starts at $36.89 per month. SmartSurvey has 5 different plans such as - Business Team (For Teams) at $36.89 per month, Professional (For Individuals) at $43.03 per month, Business (For Individuals) at $61.48 per month, Enterprise Team (For Teams) at $92.21 per user per month and Enterprise (For Individuals) at $104.51 per month. SmartSurvey offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
MONTHLY YEARLY
Basic (For Individuals)
Free

Ideal for personal use to build a basic survey.

Features

  • 1 user
  • Unlimited surveys
  • 15 questions per survey
  • 100 responses per month
  • Customer support (phone, email and in-app ticket system)
  • GDPR compliant
  • Survey templates
Professional (For Individuals)
$36.89 /Month
Billed Yearly

$590.17 billed Yearly

Great for individuals who want to create professional surveys.

Features

  • Includes features of Basic plan, plus
  • 1000 responses per month
  • Access to managed services
  • Create surveys in any language
  • Text analysis (word clouds)
  • Results in real time
  • Multiple tracking links
  • Unlimited filter reports
  • Pop up surveys (excluding exit intent)
  • Standard training
Business (For Individuals)
$49.18 /Month
Billed Yearly

$442.63 billed Yearly

Perfect for businesses who want to create advanced surveys.

Features

  • Includes features of Professional plan, plus
  • Unlimited responses
  • Two-factor authentication
  • Advanced data export
  • Custom variables
  • Customisable survey themes
  • Dedicated account manager
  • File library
  • File upload question type
  • Net Promoter Score question type
  • Piping
  • Scheduled reports sent by email
  • Send invitations via email
Enterprise (For Individuals)
$104.51 /Month

$1254.11 billed Yearly

For individuals that need access to advanced tools and integrations.

Features

  • Includes the features of Bussiness Plan Plus
  • API access
  • Webhooks
  • Custom survey redirect
  • Default answers (pre-population)
  • Email triggers
  • Exit intent popups
  • Google analytics and tag manager
  • Hide powered by 'SmartSurvey' footer
  • Multilingual surveys (one survey in multiple languages)
  • Offline surveys and kiosk mode
  • Send invitations via SMS
Business Team (For Teams)
$36.89 /Month

$1327.88 billed Yearly

Best suited for teams regularly creating surveys with a high volume of responses.

Features

  • Starting at 3 users
  • Manage team members' access
  • Consistent branding across the organisation
  • Team collaboration features
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Two-factor authentication
  • Access to managed services
  • Advanced data export
  • Cross tab reporting and exporting
  • Custom variables
  • Customisable survey themes
  • File library
  • File upload question type
  • Net Promoter Score question type
  • Piping
  • Scheduled reports sent by email
  • Send invitations via email
  • Standard training
  • Dedicated account manager
Enterprise Team (For Teams)
$92.21 /User/Month

$3319.69 billed Yearly

A complete solution for teams with advanced data collection and collaboration requirements.

Features

  • Includes features of Business Team plan, plus
  • API access
  • Webhooks
  • Custom survey redirect
  • Default answers (pre-population)
  • Email triggers
  • Exit intent popups
  • Google analytics and tag manager
  • Hide powered by ‘SmartSurvey’ footer
  • IP restriction
  • Multilingual surveys (one survey in multiple languages)
  • Offline surveys and kiosk mode
  • Professionally designed on brand template
  • Send invitations via SMS
  • Dedicated account manager and access to customer success team
Enterprise Plus (For Teams)
Custom

A bespoke solution for organisations that need advanced data collection and collaboration.

Features

  • Unlimited users
  • Includes features of Enterprise Team plan, plus
  • Unlimited API access
  • Two-factor authentication via SMS
  • Access to custom contracts/terms
  • Access to custom data processing agreements
  • Access to custom development
  • Access to custom support SLAs
  • Bespoke training programme
  • Connect your own mail server
  • Create your own password policy
  • Custom domain branding (surveys.yourdomain.com)
  • Custom SMS sender name
  • Access to infosec due diligence process
  • Salesforce integration
  • Single Sign-On
  • White label user interface
  • Dedicated customer success manager
Student, Academic and Not-for-profit plans
Custom

The software offers Student Plans 50% discount and Not-for-profit Plan (charitable, educational, community or conservational organisation) great discounts on basis of request.

For further details, contact the vendor

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SmartSurvey Reviews

OVERALL RATING
4.5
Based on 75 Rating(s)
Rating Distribution
  • 69
  • 2
  • 1
  • 3
  • 0
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Andrew HoneSource : trustpilot.com
(Reviewed on 26 November 2019)
Be careful before you upgrade to a paid plan

We upgraded to the business plan because we were led to believe from the product literature that the software could support a particular question piping use case that we needed. Having paid for the upgrade, it became apparent that the functionality did not deliver quite what we were looking. We immediately cancelled and requested a refund, and got the following response:"We wouldn't be able to issue a refund for the subscription as the upgrade cost covers access to the whole Business plan, which has been utilised since the upgrade date."It is certainly true that we used the Business plan internally for a couple of days to assess the functionality, but it seems a bit mean-spirited to argue that this is us taking advantage of the business plan features. I would advise anyone to think very carefully before upgrading, as if the software does not deliver what you expected, you won't get a refund.

...more
KeSource : trustpilot.com
(Reviewed on 11 September 2019)
Sam Webb assisted me with an upgrade…

Sam Webb assisted me with an upgrade for my business account. He was amazing!! He stayed on top of my request and made sure that it was processed in a timely manner for us. Thanks Sam!!

...more
Source : g2crowd.com
(Reviewed on 06 June 2019)
"A Good, Flexible Survey Solution"

What do you like best?

SmartSurvey is easy to use and it's simple to put together surveys with varied question types and options. There's a surprising amount of functionality hidden away behind a fairly straightforward interface. Experiences with the support and customer services teams have always been positive, and there's a basic free membership tier.

What do you dislike?

The user interface is a little old fashioned looking and it could be made a little easy to create more attractive and modern survey layouts. However, there's not much to really criticise.

Recommendations to others considering the product:

Speak to the support team with any queries, they're notably helpful.

What problems are you solving with the product? What benefits have you realized?

SmartSurvey has made it easy to canvass opinions from readers and customers, and to create fresh data for PR and marketing purposes.

...more
Michael EaleySource : trustpilot.com
(Reviewed on 30 May 2019)
Not a good product to analyse and visualise data

A visually unappealing interface, very limited analytics and visualisation functionality, as well as confusing navigation. I hope that the reason is that I'm using an older version but since this is the version used across UK government I don't believe so.

...more
Manas RajSource : trustpilot.com
(Reviewed on 12 September 2018)
Nice and user friendly interface with…

Nice and user friendly interface with multiple options to choose as per your needs.Customer care is very helpful , solved my problems in quick time .

...more
Source : g2crowd.com
(Reviewed on 16 June 2018)
"Perfect reliable platform for opinions."

What do you like best?

The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment.

What do you dislike?

I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey.

Recommendations to others considering the product

SmartSurvey is a really reliable platform, offers the best user experience, and also, extremely low prices. It is a platform capable of achieving 100% effectiveness around opinions.

What business problems are you solving with the product? What benefits have you realized?

With SmartSurvey I have been able to handle a higher volume of opinions. Also, I have been able to offer surveys with better quality for my colleagues and my clients, respectively I think that the experience I have had has been really favorable, and the real opinion that I receive from each person, are of immediate quality.

...more
Source : g2crowd.com
(Reviewed on 30 May 2018)
"SmartSurvey provides quality reviews."

What do you like best?

The best that SmartSurvey offers is its interface, nothing more comfortable than having an interface with such a clean and modern design that never presents a boredom, on the contrary, it provides the best quality of surveys thanks to the proportional design that gives users , I would never tire of using SmartSurvey, its design is so beautiful that it encourages me to do surveys on this platform.

What do you dislike?

I have no complaints of SmartSurvey, since since I use it, it has given me excellent results and has fulfilled perfectly what I have been promised, immediate quality in each survey.

Recommendations to others considering the product

SmartSurvey is a very easy to use platform, and it will always give you positive results, and reach the highest point to give you the best opinions of the market, provide you with the best quality day after day in 100%.

What business problems are you solving with the product? What benefits have you realized?

With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of ​​the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day.

...more
Dr JoSource : trustpilot.com
(Reviewed on 26 May 2018)
Excellent clever survey system EU GDPR compliant

Excellent clever survey system with servers in the EU. Building my survey, making it look professional and collating the responses has been SO SO easy. Fantastic quick support team too. They have a customer for life.

...more
Source : g2crowd.com
(Reviewed on 09 April 2018)
Best tool for offline surveys

What do you like best?

We chose Smart Survey because the flexibility of online and offline application and because is very user friendly.

What do you dislike?

The hard copy included all the questions and possible answers, but not the illustrations that we used in the online versions.

What business problems are you solving with the product? What benefits have you realized?

The smart survey platform has been a key element for the data, analysis, and offline data collection, since the community lacks electric power due to hurricanes Irma and Maria. Smart Survey not only helped researchers and the community conduct a survey that will impact the community’s awareness on the unknowingly misuse of these hazardous materials but also helped us advise them in a more appropriate and efficient manner.

...more
Malvern Hills AONBSource : trustpilot.com
(Reviewed on 07 March 2018)
A great survey platform

A great survey platform. Very user-friendly, yet very professional looking end results. Have now upgraded to take advantage of further features, such as exporting to excel.

...more
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