SmartSurvey Pricing, Reviews and Features (April 2024)

About SmartSurvey

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.

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Pricing

Free Trial Available
SmartSurvey Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%
Reviews

75%
Momentum

70%
Popularity

83%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

SmartSurvey Awards

# 10 Highly Rated Survey/ User Feedback Software
Q3 2021

# 15 Fastest Growing Software Survey/ User Feedback Software
Q3 2021

# 8 Most Popular Software Survey/ User Feedback Software
Q3 2021

# 10 Highly Rated Survey/ User Feedback Software
Q3 2019

# 3 Fastest Growing Survey/ User Feedback Software
Q3 2019

# 6 Most Searched Survey/ User Feedback Software
Q3 2019

SmartSurvey Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Phone Survey

It enables you to run your survey over telephones

SmartSurvey Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Basic Free

Ideal for personal use to build a basic survey.

Features

1 user
Unlimited surveys
15 questions per survey
100 responses per month
Customer support (phone, email and in-app ticket system)
GDPR compliant
Survey templates

Professional Others

Pricing:

£30/month Billed £360 annually
£45/month Billed monthly

Great for individuals who want to create professional surveys.

Features

1 user
Unlimited surveys
Unlimited questions
Unlimited responses
1000 responses per month (Unlimited responses billed Yearly)
Includes features of the Basic plan, plus
Access to managed services
Create surveys in any language
Text analysis (word clouds)
Results in real-time
Multiple tracking links
Unlimited filter reports
Pop up surveys (excluding exit intent)
Standard training

Business Others

Pricing:

£60/ month Billed £720 annually
£70/month Billed monthly

Perfect for businesses who want to create advanced surveys.

Features

1+ users Team Plans
Unlimited surveys
Unlimited questions
Unlimited responses
Includes features of Pro plan, plus
Two-factor authentication
Access to managed services
Advanced data export
Cross tab reporting and exporting
Custom variables
Customizable survey themes
File library
File upload question type
Net Promoter Score question type
Piping
Scheduled reports sent by email
Send invitations via email
Standard training
Dedicated account manager

Enterprise Custom

For individuals that need access to advanced tools and integrations.

Features

1+ users Team Plans
Unlimited surveys
Unlimited questions
Unlimited responses
Includes features of Business plans, plus
API access
Two-factor authentication via SMS
Access to custom contracts/terms
Access to custom data processing agreements
Access to custom development
Access to custom support SLAs
Bespoke training programme
Connect your own mail server
Create your own password policy
Custom domain branding (surveys.yourdomain.com)
Custom SMS sender name
Access to infosec due diligence process
Access to Salesforce
Access to Single Sign-On
White label user interface

Student, Academic and Not-for-profit plans Custom

The software offers Student Plans 50% discount and Not-for-profit Plan (charitable, educational, community or conservational organisation) great discounts on basis of request.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmartSurvey Pricing.

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SmartSurvey Reviews

User Rating

4.6/5 (Based on 243 Ratings)

Ratings Distribution

Excellent
70.8%
Very Good
23.5%
Average
3.3%
Poor
1.2%
Terrible
1.2%

Do You Use SmartSurvey?

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Review Summary

SmartSurvey is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and excellent customer support. Reviewers appreciate the platform's ease of use, even for beginners, and its ability to create professional-looking surveys quickly and efficiently. The software's flexibility and customization options are also highlighted, allowing users to tailor surveys to their specific needs. Furthermore, SmartSurvey's customer support is consistently lauded for its responsiveness and helpfulness. However, some users have mentioned occasional glitches and minor usability issues, but these are generally overshadowed by the positive experiences reported by the majority of users.

Pros

Userfriendly interface and simple setup process: Easy to use and navigate, even for nontechnical users.
Customizable surveys: Create surveys tailored to specific needs and audiences.
Robust reporting and analytics: Indepth insights into survey results and user feedback.

Cons

Limited free plan: The free version has limited features and restricts the number of surveys and responses.
Occasional technical glitches: Some users have reported occasional technical issues or glitches.
Complex features may require a learning curve: Advanced features may require time and effort to master.

SmartSurvey User Reviews

AI-Generated from the text of User Reviews