Home/Survey/ User Feedback Software/SmartSurvey
Updated on: May 26, 2022

What is SmartSurvey ?

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SmartSurvey - Survey/ User Feedback Software
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SmartSurvey

A Smart and Flexible Survey Platform
(87 Ratings) Write Review

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.

SmartSurvey Awards

SmartSurvey Features Show All Features

SmartSurvey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Gloucestershire, United Kingdom / 0800 0937 822
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

SmartSurvey Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
Basic
Free

Ideal for personal use to build a basic survey.

Features

  • 1 user
  • Unlimited surveys
  • 15 questions per survey
  • 100 responses per month
  • Customer support (phone, email and in-app ticket system)
  • GDPR compliant
  • Survey templates
Professional

Pricing:

  • £30/month Billed £360 annually
  • £45/month Billed monthly

Great for individuals who want to create professional surveys.

Features

  • 1 user
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • 1000 responses per month (Unlimited responses billed Yearly)
  • Includes features of the Basic plan, plus
  • Access to managed services
  • Create surveys in any language
  • Text analysis (word clouds)
  • Results in real-time
  • Multiple tracking links
  • Unlimited filter reports
  • Pop up surveys (excluding exit intent)
  • Standard training
Business

Pricing:

  • £60/ month Billed £720 annually
  • £70/month Billed monthly

Perfect for businesses who want to create advanced surveys.

Features

  • 1+ users Team Plans
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Includes features of Pro plan, plus
  • Two-factor authentication
  • Access to managed services
  • Advanced data export
  • Cross tab reporting and exporting
  • Custom variables
  • Customizable survey themes
  • File library
  • File upload question type
  • Net Promoter Score question type
  • Piping
  • Scheduled reports sent by email
  • Send invitations via email
  • Standard training
  • Dedicated account manager
Enterprise
Custom

For individuals that need access to advanced tools and integrations.

Features

  • 1+ users Team Plans
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Includes features of Business plans, plus
  • API access
  • Two-factor authentication via SMS
  • Access to custom contracts/terms
  • Access to custom data processing agreements
  • Access to custom development
  • Access to custom support SLAs
  • Bespoke training programme
  • Connect your own mail server
  • Create your own password policy
  • Custom domain branding (surveys.yourdomain.com)
  • Custom SMS sender name
  • Access to infosec due diligence process
  • Access to Salesforce
  • Access to Single Sign-On
  • White label user interface
Student, Academic and Not-for-profit plans
Custom

The software offers Student Plans 50% discount and Not-for-profit Plan (charitable, educational, community or conservational organisation) great discounts on basis of request.

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Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmartSurvey pricing.

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SmartSurvey vs LimeSurvey

SmartSurvey Reviews

OVERALL RATING
4.5
Based on 87 Rating(s)
Rating Distribution
  • 73.6 %
  • 21.8 %
  • 1.1 %
  • 1.1 %
  • 2.3 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on SmartSurvey

Powerful data collection software
Powerful data collection software

SmartSurvey Screenshots

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SmartSurvey FAQs

SmartSurvey is Survey/ User Feedback Software. SmartSurvey offers the following functionalities:

  • Skip Logic
  • Survey Templates
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Library
  • Question Branching
  • Online Survey
  • Offline Response Collection
  • Multiple Question Types
  • Mobile Survey
  • Kiosk Survey
  • Embeddable Survey
  • Email Distribution
  • Data Analysis Tools
  • Custom Survey URLs
  • 360 Degree Feedback

Learn more about SmartSurvey features.

Yes, SmartSurvey provides API.

Customers

Microsoft
Microsoft
bp
bp
Capita
Capita
Experian
Experian
Barclays
Barclays
Heathrow
Heathrow
Unilever
Unilever
USwitch
USwitch
Vodafone
Vodafone
AA
AA
HSBC
HSBC
BAE Systems
BAE Systems
IBM
IBM
NHS
NHS
HM Government
HM Government

SmartSurvey Integration

98%
Google Analytics
(8790 RATINGS) Web Analytics Software
98%
Salesforce
(31361 RATINGS) CRM Software
Zapier
(3301 RATINGS) iPaaS Software
98%
Google Tag Manager
(526 RATINGS) Tag Management Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com