Home/Survey/ User Feedback Software/SmartSurvey
Updated on: February 21, 2019
What is SmartSurvey ?
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SmartSurvey - Survey/ User Feedback Software : SaaSworthy.com
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SmartSurvey

A Smart and Flexible Survey Platform
★★★★★
★★★★★
(75 Ratings) Write Review

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more.

SmartSurvey Features Show All Features

SmartSurvey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Gloucestershire, United Kingdom / 0800 0937 822
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

SmartSurvey Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does SmartSurvey cost ?
The pricing for SmartSurvey starts at $30.0 per month. SmartSurvey has 2 different plans such as - Pro Plan at $30.0 per month and Business Plan at $60.0 per month. SmartSurvey offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Basic
Free

Free Plan

  • Number of surveys: Unlimited
  • Accessible and responsive surveys
  • Number of questions: 15 Per Survey
  • Responses per month : 100 Responses Per Month
  • User accounts : 1 Account
  • Customer Support: E-mail
  • GDPR Compliant
  • Ready made survey templates
  • Results in real-time
Pro Plan
$30 /Month

22.50 Pound Per Month. 270 Pound annually Billed or 25 Pound Billed month-to-month

  • Number of questions: Unlimited
  • Features of Basic Plan Plus
  • Responses per month: 1500 responses per month
  • User accounts: 1 User Account
  • Customer support By Email
  • Custom theme/branding
  • Advanced question types Likert scale, NPS, slider, continuous sum, semantic differential, survey scoring
  • Skip logic and piping only
  • Multiple tracking links
  • Email tool Send surveys via email, track open rates, views, and opt-outs.
  • Export to Excel, CSV, PDF or Word
  • Advanced filtering and Cross-tabs
  • Increased security (SSL/HTTPS)
Business Plan
$60 /Month

45 Pound Per Month, 540 Pound Billed Annually or 50 Pound Billed Month-to-Month

  • Features of Pro Plan
  • Responses per month: Unlimited
  • User accounts: 2
  • Multi-user management
  • Customer support By phone, email, live chat
  • File uploads
  • Survey logic: Skip logic, piping, page logic, default answers
  • Survey authentication
  • Text analysis (word cloud)
  • Schedule reports sent by email
  • Advanced cross-tab report
  • Increased security (SSL/HTTPS)
  • Enhanced security settings
  • API access
  • Zapier
  • Pure360
Enterprise
Custom

Tailored for you. Please Contact the Organization for the Pricing Details

  • Includes the features of Bussiness Plan Plus
  • 5 Plus user accounts
  • One survey, multiple languages
  • Custom variables
  • Offline Surveys
  • Advanced email triggers
  • Secure private domain branding
  • Send by SMS
  • Access restriction by IP
  • InfoSec documentation / Third party contracts
  • Salesforce
  • Google Analytics / Tag Manager
  • Send via API
  • Private training
  • Webhooks
  • Custom development
  • Dedicated account manager

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Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SmartSurvey Reviews

OVERALL RATING
4.6
Based on 75 Rating(s)
Rating Distribution
  • 71
  • 4
  • 0
  • 0
  • 0
SHARE YOUR EXPERIENCE Write a Review
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Mike T.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 January 2019)
Used a lot after you buy something

Pros: When you buy something online. A lot of the time you are asked to make a survey after. Half the time for me it is with smart survey. It always seems to work fine for me. Short and to the point.

Cons: Nothing to not like. It works and if you do not want to do it just close it.

...more
Karen L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 December 2018)
A Nice Alternative to Others

Pros: I liked how the surveys set up differently from other programs but was not completely foreign.

Cons: There is not much not to like. The surveys are quick to set up and easy get results.

...more
Teddy G.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 29 November 2018)
Surveys When Needed

Pros: I use this software when I need to send out short surveys to our committee members. It took me a bit to get the hang out creating the survey, but other than that it's been great.

Cons: It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.

Overall: If you're needing to survey a group of people, this is a fantastic way to do so. Easy breezy.

Vendor Response

by SmartSurvey on December 03, 2018

Hi Teddy,

Thank you for taking the time to review our software! We are really pleased to hear that it has been effective for you when distributing your surveys to a group of people.
We are interested to hear a bit more about how you found its ease of use, and which parts you found not to be clear so that we can make strides to improve these for any future use.

Thanks, SmartSurvey.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 01 August 2018)
Excellent

Pros: Intuitive survey design and very simple editing. Good reporting. User-friendly and easy to navigate. Paid options are pretty affordable.

Cons: Free option doesn't give you custom branding. It definitely takes time to figure out all of the features.

...more
Amy B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 19 July 2018)
Have filled out survey's using this app/software. Easy to navigate and fill out.

Pros: It was easy to navigate as a user. I don't have any experience at the other end of those seeking information.

Cons: I did not have any cons as a user. Screen was a good size, easy to read and easy to flip through pages. Length was determined by those seeking information and sometimes this was long.

Overall: Giving information I thought was important to the organization asking for the input.

...more
Allison SmithSource : getapp.com
★★★★★
★★★★★
(Reviewed on 26 June 2018)
SmartSurvey does not meet design requirements.

SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

Pros
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

Cons
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 June 2018)
"Perfect reliable platform for opinions."

What do you like best?

The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment.

What do you dislike?

I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey.

Recommendations to others considering the product

SmartSurvey is a really reliable platform, offers the best user experience, and also, extremely low prices. It is a platform capable of achieving 100% effectiveness around opinions.

What business problems are you solving with the product? What benefits have you realized?

With SmartSurvey I have been able to handle a higher volume of opinions. Also, I have been able to offer surveys with better quality for my colleagues and my clients, respectively I think that the experience I have had has been really favorable, and the real opinion that I receive from each person, are of immediate quality.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 30 May 2018)
"SmartSurvey provides quality reviews."

What do you like best?

The best that SmartSurvey offers is its interface, nothing more comfortable than having an interface with such a clean and modern design that never presents a boredom, on the contrary, it provides the best quality of surveys thanks to the proportional design that gives users , I would never tire of using SmartSurvey, its design is so beautiful that it encourages me to do surveys on this platform.

What do you dislike?

I have no complaints of SmartSurvey, since since I use it, it has given me excellent results and has fulfilled perfectly what I have been promised, immediate quality in each survey.

Recommendations to others considering the product

SmartSurvey is a very easy to use platform, and it will always give you positive results, and reach the highest point to give you the best opinions of the market, provide you with the best quality day after day in 100%.

What business problems are you solving with the product? What benefits have you realized?

With SmartSurvey I have managed to have a better quality of surveys with my colleagues and my clients, in this way, it has also managed to perfect as such the area of ​​the surveys, managing to give us better opinions with a group of qualified people to give the best opinion about our products and services and make us improve day by day.

...more
Sachin P.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 21 April 2018)
Software that can give serious competition to other survey sites.

Pros: The user friendliness gives it a huge upper hand above any other software there is. There are varied options to gather feedback from the customers. I am highly recommending this to all. Go for it.

Cons: It requires an upgrade to gain accessibility to all the export all our data in a file is a bit of a stretch to say.

...more
Sachin PandeSource : getapp.com
★★★★★
★★★★★
(Reviewed on 21 April 2018)
Software that can give serious competition to other survey sites.

The user friendliness gives it a huge upper hand above any other software there is. There are varied options to gather feedback from the customers. I am highly recommending this to all. Go for it.

Pros
The user friendliness gives it a huge upper hand above any other software there is. There are varied options to gather feedback from the customers. I am highly recommending this to all. Go for it.

Cons
It requires an upgrade to gain accessibility to all the export all our data in a file is a bit of a stretch to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

...more
Read All Reviews

SmartSurvey Screenshots

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SmartSurvey Awards

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com