Home/Survey/ User Feedback Software/QuestionPro
Updated on: April 18, 2019
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QuestionPro

A feature-loaded Survey Tool for Robust Analytics
★★★★★
★★★★★
(67 Ratings) Write Review

A web-based online survey platform that helps small businesses, academics, HR & Marketing organizations, communities and individuals to build personalized surveys in order to help them in making better business decisions. Its intuitive tools let you easily create surveys, distribute and analyze reports based on the collected feedbacks. Besides, it also includes polls, web forms, quizzes, data visualizations, in-built templates and a range of question banks that ensure deep-rooted survey. The survey invitations can be sent to respondents via email, pop-ups and social media platforms including Facebook and Twitter. The feedbacks can also be collected via tablets, Android & iOS smartphones.

QuestionPro Features Show All Features

QuestionPro Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact San Francisco, CA/ +1 (800) 531-0228
Deployment SaaS/Web/Cloud Category Survey/ User Feedback Software

QuestionPro Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
How much does QuestionPro cost ?
The pricing for QuestionPro starts at $15.0 per month. QuestionPro has 2 different plans such as - Individuals Professional at $15.0 per month and Individuals Corporate at $75.0 per month. QuestionPro offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Enterprise Edition
Custom
  • All Team Edition features, Plus
  • Conjoint Analysis
  • Complex Question Types
  • Survey Encryption
  • Single Sign On
  • Import Data
  • Consolidate Report
  • Data View and Storage
  • SalesForce Sandbox Integration
  • Google Analytics
  • Webhooks
  • Datacenter Versatility
  • HIPAA Compliance
Team Edition
Custom

Most Popular

  • All Corporate features, Plus
  • Custom Scripting
  • Section based Scoring
  • Extended Media Support
  • Company Branded Login Portal
  • Extended Email List Size
  • Automated Reports
  • SalesForce Integration
  • API Integration
  • Expert Training
  • Premium Support
  • Dedicated Account Manager

Individuals Corporate
$75

Billed $899 annually

  • Unlimited Surveys and Questions
  • Unlimited Responses
  • 24/7 Email and Chat
  • Includes Features of Professional Plan Plus
  • Offline Data Collection
  • Save and Continue
  • Schedule Survey Reminders
  • Advanced Question Types
  • Multilingual Surveys
  • SPSS Export and Text Analysis
  • Data Segmentation
  • Panel Integration
  • API Integration
  • 24/7 Phone Support
  • Multi User
  • Report Scheduler
  • Trend Analysis
Individuals Professional
$15

Billed month-to-month

  • Unlimited Surveys and Questions
  • 1000 Responses Per Month
  • Priority Email Support
  • Mobile Screen Optimized
  • Skip Logic
  • Question and Answer Piping
  • Theme Customization
  • Data Export and Reports
  • Global Password Protection
Individuals Free
Free

Never expires, upgrade anytime

  • 10 questions
  • 100 responses
  • Email support
  • Mobile Screen Optimized
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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QuestionPro Reviews

OVERALL RATING
4.3
Based on 67 Rating(s)
Rating Distribution
  • 57
  • 3
  • 2
  • 4
  • 1
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 21 February 2019)
"All the features you're likely to need at a reasonable price."

What do you like best?

It has a wonderful combination of power plus ease-of-use. Of course many others in this category do too! The main thing that differentiates QuestionPro from similar competitors like Qualtrics and SurveyGizmo is the superb customer service. Our team has managed software contracts with 30 vendors for 36 years, and the QuestionPro team has been the most responsive we've dealt with. With most companies, when you tell them about a feature you'd like to see added, they'll thank you and add it to a list. If you're lucky, you might see the result in a future release a year or two down the road. With QuestionPro, we've gotten features added in just a few weeks. Plus unlike other vendors (e.g. Qualtrics), all their features are included in the price and even new ones we request are added for free.

What do you dislike?

Their login could be faster. For example, it can occasionally take as long as a minute to log into the design part of the system. Their competitors can do that in less than half the time. We would also like to be able to collaborate with people at other organizations (e.g. multiple people with edit authority). For the time being, collaboration is limited to inside an organization. Expanding that is high on their to-do list, so I hope we see that soon.

Recommendations to others considering the product

Compare it feature-by-feature to far more expensive products such as Qualtrics and I think you'll be pleasantly surprised. If you're migrating from Qualtrics, they can import the surveys and data from there fairly automatically.

What business problems are you solving with the product? What benefits have you realized?

As a major research university, we're launching around 1,200 surveys per month in every imaginable category.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 16 February 2019)
Affordable survey tool

Pros: QuestionPro is a great survey tool that offers a lot to the users. What I love about it is that it offers several question types to choose from. This is something that most of the other tools don't offer.

Besides, the surveys are mobile optimized which makes it easier for mobile users to participate without any issues.

Yes, it is free. However, you'd need to switch to a paid plan if you wish to get access to more features. The paid plan is very affordable.

Cons: Though it is updated very often but there are still several features that are missing such as customization options and non-text surveys.

Overall: Definitely recommended if you're interested in understanding your audience.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 15 February 2019)
Dissertation Stress

Pros: I used this platform to complete my dissertation research. It was easy to recreate an assessment in this technology and send it out to potential research participants.

Cons: This software company nearly deleted my dissertation data on more than one occasion while I was still working even though I was promised a free education account. Customer Service was difficult to deal with and much unnecessary stress was caused because of their miscommunication and unkept promises.

Overall: While an organized platform, I would utilize a different option in the future because of the stress and frustration caused.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 05 February 2019)
It's a good tool, only needs to be more visual

Pros: It has a lot of features and it is easy to program. The help desk team is also very helpful

Cons: It is hard to customize. Tasks may seem a little dull

...more
Zach H.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 29 June 2018)
Good replacement for our last option

Pros: Very user friendly for implementing the "coding" part -- I do not work on the Tech team, and I was able to get everyone on my staff set up with a link to a survey with little help.

Cons: More customization would be nice, especially on how the links look for customers such as fonts or more graphics to help make it fit our company and our customers.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 12 June 2018)
Extremely poor support. Extremely unreliable in what they promise...

Pros: The platform provides good features but not much different from other platforms. It is also very easy to use. It is Good for fun but not for critical or serious research.

Cons: The support is extremely poor. They have very basic knowledge about thier platform. When things get a little bit more than basic they cannot help. Moreover, we found a bug in the analysis part. They accepted but said we are not going to solve it... Never trust what they offer you in their webpages. For example they currently offer free student access and one year free license after graduation in their webpages. But when we contacted them for one year free license after graduation, they said it is not valid anymore... In general you can never trust them

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 June 2018)
"Cost effective but did not meet our needs"

What do you like best?

Cost efficient, cheaper than SurveyMonkey and Qualtrics. Customer support is slow but very nice and easy to work with.

What do you dislike?

The support team is very slow to respond - the people that I worked with were located overseas and it would take 7-10 hours to get a response (and it would be overnight). Overall it wasn't efficient to work with this company for this reason.

Recommendations to others considering the product

The survey builder is pretty nice and has a lot of features. I would not recommend QuestionPro for building out a user panel.

What business problems are you solving with the product? What benefits have you realized?

We were trying to get surveys sent out and build a panel through QuestionPro. Our engagement rate was low through QuestionPro - the users we recruited through QuestionPro did not like the format.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 26 April 2018)
Ugly, but easy to use and highly functional

What do you like best?

Qpro has awesome functionality and easy to understand raw data formatting. Their support team is also quite competent (although they try to upsell you constantly).

What do you dislike?

Without html coding, the respondent-facing interface is ugly. Survey monkey is much easier to make look at least somewhat pleasant.

What business problems are you solving with the product? What benefits have you realized?

Our teams launched tons of consumer surveys with qpro. we worked with 3rd party panels to gather 10s of thousands of responses.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 22 April 2018)
Statistically sound collection and computing

What do you like best?

You can trust this product. As long as the operator knows the basics of writing a good survey, this program will give you infallable analytics and everything is easy to manage.

What do you dislike?

Mistakes are easy to make if you’re a beginner. A very helpful UX tool would offer up survey design tips that help users collect better data.

Recommendations to others considering the product

This is what you’ve been looking for. Talk to their customer service about anything. They are very helpful.

What business problems are you solving with the product? What benefits have you realized?

As a branding agency we do quantitative research to gain information about our customers, their preferences, and behaviors. This has allowed us to take our research in-house. It is so easy to use, it’s a surprise that we ever paid a vendor to do the research for us.

...more
Serpil D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 14 April 2018)
Perfect survey platform with realistic results.

Pros: I liked the most that QuestionPro is easy to use comparing with others, also it is user friendly product. You can prepare your questions and make effective online surveys with reliable and honest results. I like using this software.

Cons: it has been 7 months that I am using this software, till now I did not have any problem it is really easy to use and safe software.

Overall: I can recommend for companies making online surveys. Results are great and satisfactory.

...more
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Videos on QuestionPro Youtube Official Channel

QuestionPro Screenshots

QuestionPro Demo - QuestionPro
QuestionPro Demo - QuestionPro
QuestionPro Demo - QuestionPro
QuestionPro screenshot: Use smileys and emoticons to score responses with QuestionPro
QuestionPro screenshot: Take the overall feedback of the survey post completion with QuestionPro
QuestionPro screenshot: Enter questions in a survey and set validation rules for respondents with QuestionPro
QuestionPro screenshot: Generate survey reports with QuestionPro
QuestionPro screenshot: Create TURF analysis with QuestionPro
QuestionPro screenshot: QuestionPro iPhone interface
QuestionPro screenshot: Access survey on mobiles and tablets using the QuestionPro mobile app
QuestionPro screenshot: Respondents can confirm survey completion with digital signatures in QuestionPro
QuestionPro Screenshots
QuestionPro Screenshots
QuestionPro Demo - QuestionPro
QuestionPro Demo - QuestionPro
QuestionPro Demo - QuestionPro
QuestionPro Demo - QuestionPro
QuestionPro screenshot: Use smileys and emoticons to score responses with QuestionPro
QuestionPro screenshot: Take the overall feedback of the survey post completion with QuestionPro
QuestionPro screenshot: Enter questions in a survey and set validation rules for respondents with QuestionPro
QuestionPro screenshot: Generate survey reports with QuestionPro
QuestionPro screenshot: Create TURF analysis with QuestionPro
QuestionPro screenshot: QuestionPro iPhone interface
QuestionPro screenshot: Access survey on mobiles and tablets using the QuestionPro mobile app
QuestionPro screenshot: Respondents can confirm survey completion with digital signatures in QuestionPro
QuestionPro Screenshots
QuestionPro Screenshots

Questions on QuestionPro

ASK A QUESTION

What are the survey tools that can be deployed into Social Media platforms?

D
Answered by Dhatri Arun | 11 months ago

You can check out SurveyMonkey, SoGoSurvey, Checkbox Survey, SmartSurvey, QuestionPro, eSurveysPro.

 

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Download white papers and ebooks on QuestionPro View All Downloads

by QuestionPro
How to Effectively Conduct an Online Survey
This ebook helps to learn how to set objectives, create an unbiased sequence of topics, and how to conduct an effective...
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com