Home/Survey/ User Feedback Software/QuestionPro
Updated on: February 25, 2021
What is QuestionPro ?
QuestionPro - Survey/ User Feedback Software : SaaSworthy.com
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

QuestionPro

A feature-loaded Survey Tool for Robust Analytics
(225 Ratings) Write Review

A web-based online survey platform that helps small businesses, academics, HR and Marketing organizations, communities and individuals to build personalized surveys in order to help them in making better business decisions. Its intuitive tools let you easily create surveys, distribute and analyze reports based on the collected feedbacks. Besides, it also includes polls, web forms, quizzes, data visualizations, in-built templates and a range of question banks that ensure deep-rooted survey. The survey invitations can be sent to respondents via email, pop-ups and social media platforms including Facebook and Twitter. The feedbacks can also be collected via tablets, Android and iOS smartphones.

QuestionPro Awards

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Highly Rated
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QuestionPro Features Show All Features

QuestionPro Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Beaverton, Oregon / +1 (800) 531-0228
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software

QuestionPro Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
MONTHLY YEARLY
Essentials
Free

Features

  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • No credit card required
  • 25+ question types
  • Customize survey colors
  • Add your own logo to survey
  • Skip logic branching
  • Question & answer piping
  • Shareable dashboard reports
  • Customized thank you page
  • Data exports (xls & csv)
  • Basic quota management
  • 24*7 support
Advanced
$85 /Month
Billed Yearly

$1020 per year billed yearly

Features

  • Everything in Essentials, plus
  • Unlimited responses
  • Discounts on multi-user plans
  • 35+ question types
  • Advanced logic and piping
  • Email reminders and scheduling
  • Salesforce Integration
  • API Integration
  • Multilingual Surveys
  • Advanced quota control
  • Offline data collection
  • Advanced Text analysis
  • Gift cards and survey rewards
  • Advanced filtering and segmentation
  • Custom email notifications
  • Custom quiz & scoring
  • Custom variables
  • Panel Integration
  • 24*7 chat and phone support
Enterprise
Custom

Features

  • Everything in Advanced, plus
  • Dedicated success manager
  • Team management and collaboration
  • Import data from external sources
  • Advanced integrations
  • Enterprise security and certifications
  • Sentiment analysis
  • Region-specific data centers
  • Advanced analysis tools
  • Single Sign-On (SSO)
  • Webhooks and API
  • Custom scripting
  • Custom contracts
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Disclaimer: The pricing details were last updated on 02/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

QuestionPro FAQs

QuestionPro is Survey/ User Feedback Software. QuestionPro offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about QuestionPro features.

The pricing for QuestionPro starts at $129.00 per month. QuestionPro has a single plan:

  • Advanced at $129.00 per month.
    • QuestionPro offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about QuestionPro pricing.

Yes, QuestionPro offers a free plan.

Learn more about QuestionPro pricing.

Yes, QuestionPro provides API.

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QuestionPro Reviews

OVERALL RATING
4.3
Based on 225 Rating(s)
Rating Distribution
  • 68.3 %
  • 24 %
  • 1.9 %
  • 1 %
  • 4.8 %
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Andreana DSource : g2crowd.com
(Reviewed on 01 September 2020)
"So happy that I found this resource!"

What do you like best?

I love the analytics and the different formatting and sharing options, and I absolutely love that it is free to create an account.

What do you dislike?

I only recently began using this, but I haven't found anything I dislike yet! Maybe that I can't share editing access with my coworkers.

What problems are you solving with the product? What benefits have you realized?

Easily and quickly able to collect and analyze data for root cause analysis of turnover, retention, and employee satisfaction.

...more
Dustin BSource : g2crowd.com
(Reviewed on 12 August 2020)
"Easy to use, free tier is less restrictive than competitors."

What do you like best?

The software is easy to use. The free tier is much less restrictive than those of leading competitors which was a perfect fit for our small business needs.

What do you dislike?

I wish I could use the 'other' option with write in field while on the free tier - however, this is being one of the only drawbacks of the free tier and being able to work around this make this negative, only a small one.

What problems are you solving with the product? What benefits have you realized?

We are using QuestionPro to get employee feedback on the company and help prioritize internal goals.

...more
User in Civil EngineeringSource : g2crowd.com
(Reviewed on 07 August 2020)
"Friendly and easy use"

What do you like best?

The interface is modern and easy to use.

What do you dislike?

Nothing, i found Questionpro user friendly

Recommendations to others considering the product:

It is the best and easy

What problems are you solving with the product? What benefits have you realized?

I used Questionpro during my masters thesis questionnaire

...more
Archna SSource : g2crowd.com
(Reviewed on 20 July 2020)
"QuestionPro has got everything needed to create and manage a professional survey."

What do you like best?

QuestionPro has got all the features to create, manage and analyse a professional survey.

It has a nice and simple, yet fully featured user interface which makes it easier to understand and get hand on for the first time use. The features of QuestionPro includes the customization of welcome page, thank you page and the main survey/questionnaire page. I love the features of QuestionPro which lets me add professionalism to the surveys like Multiple Choice and Multiple Images Choice to add in a question. Adding other stuff like Calendar, Date and Time, Timer and Maps is also very easy with QuestionPro. I can also add Captcha to make survey responses authentic. To make my survey questions more easy, I can add Ratings of several kinds like Star Ratings, Smiley Ratings and Thumbs Up and Down Ratings, it really makes the entire survey look more professional.

I love how it's really easy and convenient to get help from the support team. The support team responds quickly and helps in solving the errors very effectively.

What do you dislike?

They've got all you need to create and manage a survey but I think they should improve their user interface a little bit so that it may become more easier to find the features on the platform.

What problems are you solving with the product? What benefits have you realized?

My organization, Punjab Kesari is using QuestionPro to conduct surveys for our users and news readers. My organization used this platfrom to create surveys like User satisfaction surveys, surveys to know how we can improve our services by conducting user suggestion surveys. We have seen that QuestionPro has everything to create professional surveys and it's really very easy to analyse a survey by analysing the data, ratings, suggestions left by the survey takers.

...more
Agency in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 15 July 2020)
"The Most Full Featured and Easy to Use Survey Platform on the Market at an Amazing Price"

What do you like best?

Has every possible bell and whistle when it comes to advanced features, so it is easy to learn. The intuitive interface requires no training and the price is far better than competitors for a great product that you won't outgrow.

What do you dislike?

Limit to 5K respondents for enterprise level - wish it was more without price increase.

Recommendations to others considering the product:

We reviewed many other market research and survey tools on the market and QuestionPro was the most responsive, and intuitive platform available. We plan to scale our business and they have been a true partner. The CEO of the company even joined our kick off call.

What problems are you solving with the product? What benefits have you realized?

Getting valuable insights into markets, consumer behavior, feedback on UX, CX, etc. and the ability to add value to our clients and enhance our agency services.

...more
Carlos OSource : g2crowd.com
(Reviewed on 09 July 2020)
"Amazing research platform and tools!"

What do you like best?

The tool is extremely friendly. Their omnipresent support is incredible effective and knowledgeable. Their research platform and its tools are well thought out and from basic to advance it has all a researcher dream of.

What do you dislike?

Nothing to dislike, the entire tool is very intuitive and you can learn at your own pace.

Recommendations to others considering the product:

Look no further! it has all the bells and whistles to manage your own virtual research and analytics department . Very friendly and amazing brilliant support

What problems are you solving with the product? What benefits have you realized?

We are saving thousands of dollars by moving on line vs. traditional CATI or face to face surveys. Surveys works in every device (phone, tablet, web) so it makes it easy to launch a survey and reach consumer through any social media platform.

...more
Mostafa KSource : g2crowd.com
(Reviewed on 02 July 2020)
"To be or not to be. That is the QuestionPro."

What do you like best?

Excellent interface and support. QuestionPro has all the features required for a world class survey software. Great for creating quizzes also.

Fantastic value even for Essentials Plan and free high value Non-profits Plan.

What do you dislike?

Bengali language support would be great. Personality testing API within the plans would make QuestionPro even better especially for Matrimony websites/apps.

Recommendations to others considering the product:

Great for everyone, whether one has a SME or multinational or nonprofit.

What problems are you solving with the product? What benefits have you realized?

Creating world class surveys for our matrimonial and non-profit brands. Other survey brands charge far too much for survey software especially when social enterprises / nonprofits have to look at startup and admin costs.

We have been complimented on the design and ease of use of our Matrimony survey. We will apply the same design principles in creating our nonprofit survey to help our Liverpool and UK BAME clients for our other brand, Liverpool Community Partnership Project.

...more
Melissa VSource : g2crowd.com
(Reviewed on 04 June 2020)
"Great experience"

What do you like best?

Their customer support is one of the best I've experienced. As a new user, the chat and response time is amazing and they are so helpful.

What do you dislike?

Nothing yet that I have found. Their help and support have been top notch.

Recommendations to others considering the product:

I know there have been some recent changes with Salesforce upgrading to Lightning, so make sure you ask if it can do everything you need on Lightning or if you still need to do some of what you want in Classic.

What problems are you solving with the product? What benefits have you realized?

We have been using it to collect information for a variety of forms we need filled out along with customer surveys. It also integrates with Salesforce which is one of the big reasons we selected the platform above others.

...more
Shannette FSource : g2crowd.com
(Reviewed on 27 May 2020)
"questionpro"

What do you like best?

This website help with review and help to grow your business in a more professional manner this will help businesses create customer experience. this will help growth in all aspect of the business because it gives a clearer understanding of the vision and mission that govern the business..

What do you dislike?

I am not sure where to find points earn. and as well not sure how to go about to do the survey it that you choose a company to work with are it Is the we should to our own research.

What problems are you solving with the product? What benefits have you realized?

1. make information a little more clearer. benefit I love the fact that there is some template there for us to use.

...more
Shelley MSource : g2crowd.com
(Reviewed on 22 May 2020)
"User friendly platform, excellent customer - I'm a believer!"

What do you like best?

I stumbled across QuestionPro while looking for an option that my current survey platform did not provide. The customer service was fantastic! They took the time to help me adapt to the new platform for a time sensitive project. I moved my entire book of business to an Enterprise subscription that was more affordable than my current option and provide more customer support in a week than I had gotten in years from my prior. I am highly satisfied, and look forward to exploring more features as my projects allow.

What do you dislike?

I can't say that I have really found any dislikes. At this point, when something feels off or challenging, I reach out to my assigned Enterprise Support and it results in a learning opportunity.

Recommendations to others considering the product:

Use the trial, schedule a Zoom session - your first impression will tell you all you need to know.

What problems are you solving with the product? What benefits have you realized?

I was originally drawn to QuestionPro because I need a password secured approach to collecting data from a defined group. It was an easy adaptation. We set up 20 instruments to collect client specific data and it was a breeze.

...more
Read All Reviews

Videos on QuestionPro

QuestionPro 1-Minute Tour
QuestionPro 1-Minute Tour
QuestionPro offline mobile show/hide logic demonstration
QuestionPro - The Insights Platform

QuestionPro Screenshots

QuestionPro screenshot
Score New
Create a survey using a template
Use this Template
Question Types
Advanced
QuestionPro screenshot
QuestionPro screenshot
Score New
Create a survey using a template
Use this Template
Question Types
Advanced

Download white papers and ebooks on QuestionPro View All Downloads

by QuestionPro
How to Effectively Conduct an Online Survey
This ebook helps to learn how to set objectives, create an unbiased sequence of topics, and how to conduct an effective...
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