Crazy Egg is one of the most popular heatmap software available in the market. It offers you a thorough insight of how your website visitors are interacting with the content present on your website. Not only a simple heatmap of the number of clicks, but Crazy Egg even shows visual reports of the scroll, pointer hovering over contents and how your customers are responding to different elements of your website. With all these, you can have an in-depth knowledge of how your landing page design is performing. Based on the data offered in the form of heatmaps, you can re-customize your website, alter contents and add/change modules based on the visitor's preference. Crazy Egg also provides entire user session recordings by which you can investigate how people browse your website and what irritates them the most. You can also dwell into different segments like new visitor, active visitor, etc and can even filter the results. Worth mentioning, it also offers integration of A/B testing.
| Support | Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | La Mirada, California | |
| Deployment | SaaS/Web/Cloud | Category | Heat Map Software |
Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Crazy Egg is Heat Map Software. Crazy Egg offers the following functionalities:
Learn more about Crazy Egg features.
The pricing for Crazy Egg starts at $24.00 per month. Crazy Egg has 3 different plans:
Crazy Egg also offers a custom plan based on the customer's request.
Learn more about Crazy Egg pricing.
Yes, Crazy Egg provides API.
The Crazy Egg interface is super easy to use, and the snapshots it generates are powerful. They provide actionable insights by showing us what's important to our users so that we can help give them more of what they want and less of what they don't. We've been using this tool for over eight years and continue to find value in it!
The main downside is that setting up snapshots is a manual process. Pages that are viewed by users aren't automatically tracked and stored, so you have to set up each page you want captured. We've had our interns work on this though, which has helped with the amount of time and effort a program manager would have to spend on setup.
Crazy Egg snapshot results help us quickly and easily identify what's most important to our users because they are so visual, and we often use it in conjunction with our web analytics tool. For example, when we've noticed in the past that our search bar is red hot in a Crazy Egg heatmap, we look in our web analytics tool to see what they're searching for from that page, and then we adjust the page content/creative to include what they're looking for.
Product is great but the application is glitchy and fails at many points. Otherwise a great experience.
Easy to use. Great information for showing the client that current design is having a negative impact on conversions. Great customer service.
Confusion over the tracking script implementation
Website design issues which are having an negative impact on the user experience and conversions.
In less than an hour I was contacted by a wonderful agent and she has helped me more than I could have hoped.
nothing. was all great. honestly. thanks.
Installation of the tracking and debugging my site.
What I like best about Crazy Egg is just how much data you can get from this site. I love how you can easily see exactly where your users are viewing your site and how it allows you to see videos of exactly what a user was going on a webpage.
There’s not actually much I dislike about Crazy Egg. Though if I had to give one aspect I didn’t love, it would be at first it felt a little tedious getting everything set up. Though once you get used to how the site works, overall, it’s very easy to navigate and use.
The biggest recommendation I would give to someone who is considering Crazy Egg would be to definitely try it. This site ended up being so user friendly for me to use and I loved how much data I was able to review. I found this site to be extremely useful for what I needed at the time. I definitely feel like it’s worth while to try.
The problems I was solving with Crazy Egg, were that we needed to gain more insight about how our users would actually use our website. We wanted to know exactly where users were spending their time and what aspects of a webpage would being viewed and clicked on the most. This overall aspect also ended up being the major benefit, when we would see certain areas on a site that didn’t get much attention (by viewing the heat map), we were able to make changes to our site & test if that made a difference.
What I like best about this site is how effective it is, overall. I love being able to see exactly where users are looking at a web page. It's a very powerful application/site to utilize when you're trying to optimize a website/page.
The only thing I disliked about Crazy Egg is that sometimes when logging into the account, the page would move a little slower than I would have liked. Though I think this may have been because there was a lot of content being reviewed, when I would log in.
Definitely use it. If you've got a website or web page that you're wanting to gain actual user insight on, Crazy Egg is absolutely worth your while. Take some time and really explore what capabilities this platform has to offer, it can really help you improve your own site based on actual user interactions.
The problems I was solving with Crazy Egg were to see exactly what (on a web page) drew the users attention. The major benefit of Crazy Egg was discovering exactly where (on a web page) our users seemed to focus their time. This allowed us to make changes and adjustments based on actual user activity.
Seeing the user journey in so much detail
Nothing - I think it is great, not sure what I would do to improve.
offer recommedations for improvements into how to address website sticky pages and ways to improve bounce rates
- Allowed me to know which edits I need to change on my website to make the user journey more streamlined.
-Allowed me to identify erorrs/blind spots in my website
Crazy egg is incredible for showing the heatmaps and for understanding the behavior of the clients.
The limits of snapshots, but it's understandable, as the snapshots must have a limit.
Check them on a regular basis, and install them on as many websites as possible. Don't be afraid of A/B
I can see the behavioral patterns of the users on the pages we are building.
The thing i like best about Crazy Egg is that it breaks everything down for you. Such as different maps for tablets, mobile, or desktop. It also breaks up the recordings by page and shows you a heat map and a scroll map at the same time for easy interpretation.
The scroll map is kind of confusing. It would make more sense to show how far down people scrolled like Hot Jar does 50% of your visitors made it here etc. It would be nice to have that as an option at least.
I can take a look at what people are clicking on and what they aren't. Also I can see if I need to move CTAs higher on the page so they get more clicks etc.
Easy to use interface that allows succinct videos watching users interact with your website. It allows autoplay, so you can just sit back and gauge what gets the most clicks and how people's typical user experience flows.
There are limits on how much storage you can have on your account depending on the plan you have. As an early stage start-up this can be difficult since we don't have a lot of capital to spend right now despite this being such a crucial service to make us successful.
We look at where people are pausing and clicking. We already have a sense of traffic to the site and which pages get the most clicks, but this really helps us see how this happens. When they use our search function, we already get a list of search terms that potential customers are looking for, but we don't see searches that go unfinished, or that they didn't click through all the way.
