Crazy Egg

Pros: Crazy Egg is great for analyzing how new websites perform with live users actually using it. It was also great for giving us ideas on how to improve existing sites.

Cons: Time consuming, hours and hours of recordings to watch and annotate.

Overall: Really helped us to optimize several websites with real data and iron out a few issues we were seeing with the consumer funnel.

Pros: The operation is very simple and easy to understand, I found it on the first day, the website is very easy to use.

Cons: There are two biggest points that make me unable to give this software a good evaluation.

1) Now is the era of APP, every company will design web & app, but crazyegg only supports web, does not support APP, our company began to transform into APP in 2018, so this tool can't help (I know there are other monitoring Software, can monitor web & APP at the same time)

2) Customer Service: I guess Crazyegg's customer service is outsourced to a third-party company. Usually I send a letter to ask questions. After two weeks, I get a reply from the outsourcing company (but I can't reply very carefully), so I have to explain the details, then After another two weeks, the outsourcing company responded again, but still couldn't get a satisfactory answer. And it took me almost a month. Now it is the Internet age. Is it so difficult to pass the information? How can I not do it instantly? After all, this is A data monitoring software, a lot of data is necessary to make decisions now, otherwise the time will pass, such as when doing big activities, I need to find out where the problem lies within half an hour, and then quickly ask the engineer to change the code, this It is the click and revenue of Shaoguan company.

Overall: Based on the above two points, I would suggest that crazyegg is suitable for "old-school" "traditional" "only need corporate official website" type of company use

Pros: +Easy to set up (just dropping a tag on the site or pages you want)

+Easy to run heatmaps, scroll maps, confetti maps, and automate the reports (takes 2 minutes)

+Easy to filter out internal traffic (set at the Crazyegg account level)

Cons: Heatmaps and scroll maps are only mildly useful for how users interact with your website. Crazyegg's Recordings feature is more useful in viewing how users navigate the site but this is an extra cost.

It would be helpful if they offered additional information such as trends. Eg, month-over-month % of traffic clicking X button change.

Pros: Obviously, I like the heat map feature the most. It gives you a visual perspective of where your visitors actually click. You are able to see where and the frequency of where people are going to your site. This allows you to make informed descions on what to have on your sales pages based on user experience.

Cons: I wish they would have a wordpress plugin.

Sometimes the software gets buggy and the snap shots don't work correctly. I have used other heat mapping tools but this one is probably the best you'll find.

Overall: Crazy Egg helps me make informed descions on what to have on my site and what's working or not. In my opinion this is really a ninja tool! I wish the setip was eaiser and they had a wordpress plugin though.

Pros: Can really drill down to see how users are navigating your website - i.e. tracks scrolls/clicks. This is then really useful data that you can use to improve your website and encourage conversions. You can also get a months free trial which is great.

Cons: Feels a little overpriced i.e. the packages vary massively in terms of tracking number of visitors.

Overall: My go-to tool for UX analysis but most of our clients aren't willing to pay.

Pros: We've used the tool for several years, generally for split testing - to help us evaluate different designs of a page. It offers heatmaps, click maps - on which elements the users clicked, where they usually reach down scrolling.

Cons: It worked well for several years, but then it became buggy. Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants. I don't think it's something we did, because on some snapshots it worked well, on others not so well. That's why we switched to another tool.

Also, if you want to monitor desktop and mobile, you should create separate snapshots for each device.

What do you like best?

What do you dislike?

Recommendations to others considering the product

What business problems are you solving with the product? What benefits have you realized?

Pros: It was very easy to get started with and we were able to learn valuable information in no time.

Cons: Customer support is not very timely in replying and varies in how helpful they are.

Pros: I use Crazy Egg to know how the visitors of my website behave, and I discovered so many things using it! Also, it has a feature of screen recording, in the result of which you get full videos of some users experience on the website, it's very helpful.

Cons: The number of screen recordings is limited, and sometimes you get a 1-second video which is useless.

Overall: It really helped me in optimizing my website.

Pros: I like being able to track the way people engage on my website.

Cons: This takes a while to learn and to get the hang of it.