This SaaS-based application provides a very fast, simple and powerful platform for A/B testing to compare the conversion rate of two webpage. It allows you to set up and launch your test in a few minutes and gives faster results as well. It allows you to test your website, landing pages, product pages, and more without any coding. Crazy Egg allows you to compare and test your website and make informed strategic decisions without any hassle.
|Support||Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Contact||La Mirada, CA|
|Deployment||SaaS/Web/Cloud||Category||AB Testing Software|
Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Crazy Egg is great for analyzing how new websites perform with live users actually using it. It was also great for giving us ideas on how to improve existing sites.
Cons: Time consuming, hours and hours of recordings to watch and annotate.
Overall: Really helped us to optimize several websites with real data and iron out a few issues we were seeing with the consumer funnel.
Pros: The operation is very simple and easy to understand, I found it on the first day, the website is very easy to use.
Cons: There are two biggest points that make me unable to give this software a good evaluation.
1) Now is the era of APP, every company will design web & app, but crazyegg only supports web, does not support APP, our company began to transform into APP in 2018, so this tool can't help (I know there are other monitoring Software, can monitor web & APP at the same time)
2) Customer Service: I guess Crazyegg's customer service is outsourced to a third-party company. Usually I send a letter to ask questions. After two weeks, I get a reply from the outsourcing company (but I can't reply very carefully), so I have to explain the details, then After another two weeks, the outsourcing company responded again, but still couldn't get a satisfactory answer. And it took me almost a month. Now it is the Internet age. Is it so difficult to pass the information? How can I not do it instantly? After all, this is A data monitoring software, a lot of data is necessary to make decisions now, otherwise the time will pass, such as when doing big activities, I need to find out where the problem lies within half an hour, and then quickly ask the engineer to change the code, this It is the click and revenue of Shaoguan company.
Overall: Based on the above two points, I would suggest that crazyegg is suitable for "old-school" "traditional" "only need corporate official website" type of company use
Pros: +Easy to set up (just dropping a tag on the site or pages you want)
+Easy to run heatmaps, scroll maps, confetti maps, and automate the reports (takes 2 minutes)
+Easy to filter out internal traffic (set at the Crazyegg account level)
Cons: Heatmaps and scroll maps are only mildly useful for how users interact with your website. Crazyegg's Recordings feature is more useful in viewing how users navigate the site but this is an extra cost.
It would be helpful if they offered additional information such as trends. Eg, month-over-month % of traffic clicking X button change.
Hi Sarah! Thanks for this review. We appreciate your feedback on our Recordings (we continue to update that product line). We've also got some exciting things happening on the Snapshots side (heatmaps, scroll maps). Given your POV, I'd love to talk to you and invite you to participate in some early testing we're doing.
I've shared my information with you directly in the event you are interested. Looking forward to doing more to meet your needs here.
Pros: Obviously, I like the heat map feature the most. It gives you a visual perspective of where your visitors actually click. You are able to see where and the frequency of where people are going to your site. This allows you to make informed descions on what to have on your sales pages based on user experience.
Cons: I wish they would have a wordpress plugin.
Sometimes the software gets buggy and the snap shots don't work correctly. I have used other heat mapping tools but this one is probably the best you'll find.
Overall: Crazy Egg helps me make informed descions on what to have on my site and what's working or not. In my opinion this is really a ninja tool! I wish the setip was eaiser and they had a wordpress plugin though.
Pros: Can really drill down to see how users are navigating your website - i.e. tracks scrolls/clicks. This is then really useful data that you can use to improve your website and encourage conversions. You can also get a months free trial which is great.
Cons: Feels a little overpriced i.e. the packages vary massively in terms of tracking number of visitors.
Overall: My go-to tool for UX analysis but most of our clients aren't willing to pay.
Pros: We've used the tool for several years, generally for split testing - to help us evaluate different designs of a page. It offers heatmaps, click maps - on which elements the users clicked, where they usually reach down scrolling.
Cons: It worked well for several years, but then it became buggy. Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants. I don't think it's something we did, because on some snapshots it worked well, on others not so well. That's why we switched to another tool.
Also, if you want to monitor desktop and mobile, you should create separate snapshots for each device.
This is the only multivariant testing solution that works well with Google Tag Manager. Others like OPtimizely and VWO require hard coding scripts into your site which takes longer in a decentralized work environment where certain simple tasks take multuple 3-week sprints to complete.
I just wish there was a way to organize things better by project visually.
I would recommend using the chrome plugin for desktop screenshots and mobile screenshots to create new snapshots. creating new snapshots from the site for a responsive website was a little buggy as of writing this review.
We use crazy egg to study user click and scrolling behaviors. There was one example of an article we posted about a product announcement and people were clicking on an image in the article. We realized that our visitors thought they can go to the product details page if they clicked on the still life image of the product line.
Pros: It was very easy to get started with and we were able to learn valuable information in no time.
Cons: Customer support is not very timely in replying and varies in how helpful they are.
Pros: I use Crazy Egg to know how the visitors of my website behave, and I discovered so many things using it! Also, it has a feature of screen recording, in the result of which you get full videos of some users experience on the website, it's very helpful.
Cons: The number of screen recordings is limited, and sometimes you get a 1-second video which is useless.
Overall: It really helped me in optimizing my website.
Pros: I like being able to track the way people engage on my website.
Cons: This takes a while to learn and to get the hang of it.
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