Home/Survey/ User Feedback Software/SurveySparrow
Updated on: August 6, 2020
What is SurveySparrow ?
SurveySparrow - Survey/ User Feedback Software : SaaSworthy.com
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SurveySparrow

Empowering Conversations through Engaging Surveys
(327 Ratings) Write Review

SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like.

SurveySparrow Awards

Highly Rated
Fastest Growing
Most Popular

SurveySparrow Features Show All Features

SurveySparrow Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Palo Alto, CA - 94306 / +1 (800) 481-0410
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software Online Form Builder Software

SurveySparrow Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
MONTHLY YEARLY
Free
Free

Features

  • 100 Responses Per Month
  • 10 Questions Per Survey
  • Embedded Survey
  • Advanced Reports Filters
  • 1500+ App Integrations with Zapier
Starter (Surveys)
$19 /Month
Billed Yearly

Features

  • 1000 Responses per Month
  • Unlimited Questions
  • Custom Logo
  • Response Notification
  • Scoring
  • Display Logic
  • Embedded Survey
  • Advanced Reports Filters
  • Share via Email, Web URL, Widget, QR Code
  • 1500+ App Integrations with Zapier
Premium (Surveys)
$49 /Month
Billed Yearly

Features

  • Includes features of Starter plan, plus
  • Unlimited Responses
  • Jump Logic
  • Reminders
  • Piping & Variables
  • Recurring Surveys
  • Branding
  • Social Meta Tags
  • Survey Redirect
  • Email Customization
  • File Upload
  • Webhooks
  • Password Protected Surveys
  • Multiple Thank You Pages
  • Scheduled Reports
  • Cross Tabulation
  • SPSS Data Export
  • Send Copy of Response
Enterprise (Surveys)
$149 /Month
Billed Yearly

Features

  • Includes features of Premium plan, plus
  • Custom Email
  • Custom Domain
  • Custom CSS
  • Expressions
  • Constant Sum
  • Salesforce Integration
  • Hubspot Integration
  • 100k Emails
  • 2 Users included
Elite (Surveys)
Custom

Features

  • Includes features of Enterprise plan, plus
  • Dedicated CSM
  • 1 Hour support SLA
  • Data Centre Location
  • Sub Account
Net Promoter Score
$199 /Month
Billed Yearly

$199 per Month billed as Yearly

Features

  • Includes Selected Survey Plan Features, plus
  • 5000 responses
  • Insightful Dashboard
  • Branding
  • Multi Product or Brand NPS
  • NPS Trend
  • Score based Follow-ups
  • Custom Domain
  • Custom Emails
  • Workflows
  • Integrations
  • NPS Automation
  • Survey Throttling
  • Automatic Contact import from : Salesforce, Hubspot, Intercom, Google
  • Dedicated Customer Support
  • Custom Fields
  • Import historical NPS Data
  • In-App NPS
  • Segments
  • Tagging
  • API Access
Offline Surveys
$10 /Month

$10 per Device per Month

Features

  • Includes features of Selected Survey Plan, plus
  • Kiosk Mode
  • Run surveys offline
  • Collect Data Anywhere
  • Automatic Start
  • Engaging User Interface
  • Mobile Friendly
  • iOS and Android Support
  • Reporting
Audience
Custom

Target audience and collect data from a wide variety of people across the world.

For further details, contact the vendor.

NGOs and Educational Institutions
Custom

The software offers a 15% Discount for NGOs and Educational Institutions and 60% Off for Students on basis of request.

For further details, contact the vendor.

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 03/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SurveySparrow FAQs

SurveySparrow is Survey/ User Feedback Software. SurveySparrow offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about SurveySparrow features.

The pricing for SurveySparrow starts at $10.00 per month. SurveySparrow has 5 different plans:

  • Offline Surveys at $10.00 per month.
  • Starter (Surveys) at $29.00 per month.
  • Premium (Surveys) at $69.00 per month.
  • Enterprise (Surveys) at $199.00 per month.
  • Net Promoter Score at $249.00 per month.
    • SurveySparrow offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about SurveySparrow pricing.

Yes, SurveySparrow offers a free plan.

Learn more about SurveySparrow pricing.

Yes, SurveySparrow provides API.

Ask the Community View Community

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SurveySparrow Reviews

OVERALL RATING
4.6
Based on 327 Rating(s)
Rating Distribution
  • 303
  • 17
  • 3
  • 4
  • 0
SHARE YOUR EXPERIENCE Write a Review
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Nicola BSource : g2crowd.com
(Reviewed on 05 February 2020)
"Smooth system and great customer service"

What do you like best?

I really liked the chatbot nature of the surveys, which was friendly and intuitive. The customer service was perfect, with grateful thanks to Hanan for looking after me

What do you dislike?

It takes a little while to realise that the 'logic' under a question applies to the question above where the logic appears rather than the question following, but once that penny dropped I had no issue.

What problems are you solving with the product? What benefits have you realized?

I had a complex set of criteria which mean that questions would only apply to different sub-sets of the dataset - the logic in the questions allowed me to construct a more meaningful survey

...more
Hossein SSource : g2crowd.com
(Reviewed on 14 December 2019)
"Best Survey Service Eva!"

What do you like best?

It has been a while that I am using SurveySparrow and due to the nature of my work I have used a lot of survey services. Now, I have settled on SurveySparrow for several reasons:

It has great support and you get answers to your questions in split of a second;

It is very user friendly and value for money;

You can render the results in various ways;

It is so easy to recycle your surveys;

It has a variety of themes and your surveys will not look similar;

Question logics are easy to use;

It is fast and furious!

What do you dislike?

There is nothing I disike about SurveySparrow.

What problems are you solving with the product? What benefits have you realized?

I am a teacher trainer and I work with many teachers. I need to collect a lot of information and feedback. SurveySparrow helps me do that in a very convenient way. My trainees are also happy with it.

...more
Nancy M. SSource : g2crowd.com
(Reviewed on 10 December 2019)
"Great Source!"

What do you like best?

I liked the user friendly survey designs and customer service when having doubts.

What do you dislike?

Maybe the price could be a little less or have other options for non-professionals wanting to do a survey.

Recommendations to others considering the product:

Great source. I definitely recommend this website. It is user friendly, easy to create, design and handle and awesome customer support everytime you have a question or need help or ideas with the survey or questions design.

What problems are you solving with the product? What benefits have you realized?

Market research.

...more
Vitali KosyrauSource : trustradius.com
(Reviewed on 29 November 2019)
Great research tool

Use Cases and Deployment Scope

SurverySparrow is a very cool service. We use to conduct surveys, get feedback and measure NPS metrics. Easy set-up is available with the visual editor, and set-up and prepare a new question in 5 minutes. It has a built-in email list of our customers. Integration with Zapier and Webhooks is great. It offers cool and visual reports for analyzing responses. We love that we can customize the style and font to match our company style.

Pros and Cons

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Edit
  • Add custom CSS for Premium plan.

Likelihood to Recommend

SurverySparrow is great for conducting polls, surveys, and lead generation - it offers many integrations.
It is not very suitable as a chatbot due to the few available settings.
Read Vitali Kosyrau's full review

...more
Mehul MSource : g2crowd.com
(Reviewed on 26 November 2019)
"Very useful tool"

What do you like best?

The varieties of templates are very useful since it helps me save a lot of time in framing survey questions. SurveySparrow has multiple templates for many uses.

What do you dislike?

There’s nothing I dislike about SurveySparrow.

Recommendations to others considering the product:

Its a great affordable survey tool for creating useful survey questions with lots of pre-loaded templates.

What problems are you solving with the product? What benefits have you realized?

With SurveySparrow, I save a lot of time in creating useful survey questions. The tool is very easy to use, and is mobile friendly which is a huge advantage!

...more
User in FurnitureSource : g2crowd.com
(Reviewed on 25 November 2019)
"One of the best survey tools!"

What do you like best?

The tool is quite easy to use. They have amazing customer support moreover their NPS survey is quite powerful, it helped us in understanding what works best for us.

What do you dislike?

None, yes definitely there is scope for improvement but their regular updates surely shows that they are listening to their customers.

What problems are you solving with the product? What benefits have you realized?

It helped us in creating customer satisfaction surveys

...more
Internal Consultant in Apparel & FashionSource : g2crowd.com
(Reviewed on 25 November 2019)
"Awesome surveys!"

What do you like best?

I love the NPS platform! It’s super convenient for me to run regular NPS checks with my clientele. The multiple integrations have actually made my life easier in handling numerous survey responses.

What do you dislike?

Nothing. SurveySparrow is one of the best survey tools I’ve come across!

What problems are you solving with the product? What benefits have you realized?

Unlike other survey tools like Survey Monkey, I’m able to create surveys that are fun and engaging for my audience. Customers are responding well, and I’m getting honest and worthwhile feedback.

...more
Administrator in Media ProductionSource : g2crowd.com
(Reviewed on 25 November 2019)
"Conversational, Easy to Use, an excellent survey tool! :))"

What do you like best?

The conversational interface is super fun to work with. Since I’ve started using SurveySparrow, I’m getting higher response rates and quality feedback. Some of my clients have even enquired about SurveySparrow while answering the survey.

What do you dislike?

There’s nothing I dislike as such. The platform is fun and easy to use.

What problems are you solving with the product? What benefits have you realized?

With SurveySparrow, I’m getting higher completion rates. My clients are responding well to the surveys and are even providing quality feedback. Being able to integrate with Salesforce saves me a ton of time, since I can track all my survey responses without leaving my Salesforce account.

...more
Rameeza PSource : g2crowd.com
(Reviewed on 25 November 2019)
"Its a very powerful and simple tool for data gathering"

What do you like best?

Surveysparrow is a very professional tool yet easy and convenient to setup and can be used without any complexity. The design is very attractive and simple.the customer care services are also very good.

What do you dislike?

The cost is a little bit high and more customisations are not offered.

What problems are you solving with the product? What benefits have you realized?

Data gathering and analyzing for our softwares. It is very helpful for a conversating survey.

...more
Markus DSource : g2crowd.com
(Reviewed on 20 November 2019)
"The new kid on the block who will do it better and more cost effective. Awesome customer support!"

What do you like best?

Live web chat support and a strong focus on customer feedback to improve their service, which is phenomenal! The admin interface is easy to use. Overall better value and features than Typeform and other alternatives. The built in email share with option to send out reminders is of immense value.

What do you dislike?

Minor things, some elements are not fully keyboard enabled yet, ie. the start button for a custom welcome page and multi choice questions, but I was told they will improve this shortly. Some elements for custom branding can be improved to make it easier and is missing on the unsubscribe page. Graphics for reports could be a bit more polished.

Recommendations to others considering the product:

I highly recommend to try out different vendors with a test survey sample that is close to what you would like to use in reality and compare the full experience from creation to sharing and viewing responses/reports, including utilizing their customer support.

What problems are you solving with the product? What benefits have you realized?

Perform surveys in a more modern way via the conversational style and send out reminders only to those who haven't completed the survey yet.

...more
Read All Reviews

Videos on SurveySparrow

SurveySparrow | Explained in under 2 Minutes| Experience Management Platform | Survey Software
SurveySparrow | Explained in under 2 Minutes| Experience Management Platform | Survey Software
How to add Skip Logic | Logic Branching for Surveys
How to add Custom CSS in your survey? | Designing your survey | Tips to design your survey
Stripe Integration with SurveySparrow | Surveys for Stripe | Forms for Stripe
SurveySparrow Overview
Introducing the New Conversational Form | SurveySparrow
NPS Surveys done under 5 seconds | SurveySparrow

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SurveySparrow screenshot
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SurveySparrow screenshot

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