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SurveySparrow

Empowering Conversations through Engaging Surveys

(1,340 Ratings) Write Review

What is SurveySparrow and how does it work? SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like.

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SurveySparrow Awards

SurveySparrow Features Show All Features

Survey/ User Feedback Features

Skip LogicIt hides the irrelevant pages or questions based on previous responses.
Survey TemplatesSurvey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
Support Audio / Images / VideoIncludes audio/ video/ images into the survey questionnaires to make it interactive
Site Intercept SurveyCaptures value from your website visitors with targeted, engaging messages
Question LibrarySaves the FAQs into a question library, from where you can instantly pick and add them to new surveys
Question BranchingAllows respondents to screen questions and give answer to the relevant questions only
Phone SurveyIt enables you to run your survey over telephones
Online SurveyLets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
Offline Response CollectionThis feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet
Multiple Question TypesThese question patterns are aimed at collecting statistical data from the respondents with accuracy
Mobile SurveyA feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
Kiosk SurveyThis feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
Embeddable SurveyIt enables you to directly include your surveys on your own website
Email DistributionThis feature lets you send a custom email invitation for the survey to the respondents
Data Analysis ToolsAnalyze feedbacks collected from both structured and unstructured sources in real-time
Custom Survey URLsEnables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
360 Degree FeedbackCaptures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Online Form Builder Features

App IntegrationsAllows integrations with third-party tools like Google Drive and Salesforce
Form SharingEnables sharing of the forms via sharable links and embed codes
HIPAA CompliantOffers security over the collection of sensitive data and uphold to protect the integrity of PHI
Form TemplatesOffers built-in template forms that are ready to be used right away
PDF ConversionEnables conversion of forms to PDF files for easy sharing
PaymentsEnables payment collection from the visitors via popular payment gateways
Multi-page FormsEnables users to create forms that can be filled in multiple steps
Complex FormsEnables creating complex forms with formula support and various other fields
Email AlertsEnables alerts via email each time a form has been filled up and submitted
Drag and drop BuilderHas a pick-and-drop feature for easier designing
Skip LogicIt hides the irrelevant pages or questions based on previous responses.

SurveySparrow Technical details

Support	24/7 (Live rep) Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	Palo Alto, California / +1 800-481-0410
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://surveysparrow.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Survey/ User Feedback Software Online Form Builder Software

SurveySparrow Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based

Free

Features

Three Active Survey Projects
10 Questions Per Survey
Classic & Chat Surveys
Self Notifications
Custom Reports Filter
Workspaces
Share Via Link, Embed, QR Code, Email
Response Notifications
Embedded Survey
1500+ App Integrations With Zapier
100 APIs Per Day
Microsoft Teams Integration
Google Analytics Integration
Slack Integration

Basic (Personal)

$19 /Month

$19 per month billed yearly
$39 per month billed Quarterly

Features

500 Responses per Month
1,500 Email Shares per Month
1 user included
Unlimited Questions
Display Logic
Skip Logic
Scoring
10,000 Contacts
Share Via Email, Social Media, Email Embed, Web URL
Schedule Close Date
Phone Number Validation
Data Exports (CSV, PDF, XLS)
Generate Custom Charts & Reports
500 APIs Per Day
Google Sheets Integration
Facebook Pixel Integration

Premium (Personal)

$29 /Month

$29 per month billed yearly
$59 per month billed Quarterly

Features

Includes features of Basic plan, plus
2,000 Responses per Month
6,000 Email Shares per Month
Everything in Basic plan, plus
1 user included
Expressions
Case Management
Customizable Email Templates
Unlimited Contacts
Custom CSS
File Upload
Survey Redirects
Multiple Thank You Pages
Variables/Hidden Fields
Question & Answer Piping
Randomization
Recurring Surveys
Password Protected
Send Copy of Responses
Multi Lingual Surveys (Manual)
Accept Payments
Social Meta Tags
Cross Tabulation
Webhooks
1000 APIs Per Day
monday.com Integration
ActiveCampaign Integration
AWeber Integration
Mailchimp Integration

Business

$99 /Month

$99 per month billed yearly
$199 per month billed Quarterly

Features

10,000 Responses per Month
30,000 Email Shares per Month
2 Users Included
White Labelling
Upload Logo & Fav Icon
Add Logo To Reports
Smart Contact List
Case Management
Share Via Email, Social, Email Embed, Link, QR Code, SMS and Portal
Sentiment Analysis
Constant Sum
Group Rank
Photo capture
Custom CSS
Edit Survey Responses
1 Free Custom SSL
File Upload
Custom Domain Name
Export To SPSS
24/5 Email & Chat Support
Phone Support
Multi-Lingual Surveys
1000 APIs Per Day
Custom Workflows
Share Reports As Links
Survey Redirects
Multiple Thank You Pages
Variables/Hidden Fields
Question & Answer Piping
Randomization
Accept Payments
Customizable Email Templates
Send Reminders
Expressions
Cross Tabulation
Recurring Surveys
Password Protected Surveys
Send Copy of Responses
Social Meta Tags
monday.com Integration
HubSpot Integration
ActiveCampaign Integration
AWeber Integration
Mailchimp Integration
Slack Integration
Google Analytics Integration
Google Tag Manager Integration
Google sheets Integration
Microsoft Teams Integration
Zendesk Integration

Enterprise

$499 /Month

$499 per month billed yearly
$699 per month billed Quarterly

Features

Includes features of Business plan, plus
50,000 Responses per Month
150,000 Email Shares per Month
Everything in Business plan, plus
10 Users Included
Executive Dashboard
Survey Catalog
SMTP Relay
Webhooks
Unlimited Contacts
Share Via Mobile SDK
User Management
Heatmap
Dedicated Customer Success Manager
Contacts Submission History
Unlimited Widgets
Word Cloud
Survey Throttling
Password Policy
Salesforce Integration
Intercom Integration
Power BI Integration

Elite

Custom

Features

Everything in Enterprise plan, plus
Above 100k Responses per Month
More than 10 Users
Custom Data Center
IP Whitelisting
Sub-Account Management
Single Sign-On (SAML)
Custom API Limits
Custom Billing
Mutual NDA
Dedicated Customer Success Manager
Audit Log
HIPAA Compliance

CX Free

Free

Features

100 Responses per Month
NPS, CSAT and CES Surveys
One Active CX Project
1000 Contacts
Contacts Submission History
Insightful Dashboard
1500+ App Integrations With Zapier
3 Widgets
Share Via Link, Embed
100 APIs Per Day
Embedded Survey
Microsoft Teams Integration
Google Analytics Integration
Slack Integration

CX Basic

$99 /Month

$99 per month billed yearly
$199 per month billed Quarterly

Features

1,000 Responses per Month
3,000 Email Shares per Month
NPS, CSAT and CES Surveys
Three Active CX Projects
2 Users Included
10,000 Contacts
Advanced Follow-Up Question
Default Workflows
Smart Contact List
5 Widgets
Share Via Email, In-App, Web Link, Email Embed, SMS
Tags & Themes
Webhooks
1000 APIs Per Day
Data Exports (CSV, PDF, XLS)
Multi Lingual Surveys (Manual)
Facebook Pixel Integration
Google Analytics Integration
Google Tag Manager Integration
Google Sheets Integration
ActiveCampaign Integration

CX Premium

$299 /Month

$299 per month billed yearly
$499 per month billed Quarterly

Features

10,000 Responses per Month
30,000 Email Shares per Month
Everything In Basic +
NPS, CSAT and CES Surveys
Seven Active CX Projects
5 Users Included
Unlimited Contacts
White Labelling
Import Historical CX® Data
Unlimited Widgets
Share Via Mobile SDK
Custom Workflows
Case Management
Multi-Lingual CX Surveys
Sentiment Analysis
Variables/Hidden Fields
Send Reminders
Multiple Thank You Pages
Custom Domain Name
Webhooks
1000 APIs Per Day
Customizable Email Templates
Dedicated Customer Success Manager
Custom CSS
Intercom Integration
HubSpot Integration
Mailchimp Integration
Zendesk Integration
Rybbon Integration
Pipedrive Integration
monday.com Integration
Freshdesk Integration

CX Enterprise

Custom

Features

Everything in Premium plan, plus
NPS, CSAT and CES Surveys
Unlimited CX Projects
More than 30k Responses per Month
More than 10 Users
Custom Data Center
IP Whitelisting
Executive Dashboard
Sub-Account Management
Single Sign-On (SAML)
Custom API Limits
Custom Billing
SMTP Relay
Mutual NDA
Dedicated Customer Success Manager
Password Policy
Audit Log
HIPAA Compliance
Power BI Integration
Salesforce Integration

360 Assessments

$79

$79 per user assessment

For 10 Assessments

Features

2 Admin Users
CSS Customization
Personal Development Plans
Self, Peer, Manager & Custom Reviews
Automated & Manual Reminders
Set Auto-Close Date
Survey Scheduling
Dedicated Customer Success Manager
Webhooks
Employee Friendly Feedback Reports
Employee Portal
Download Responses as .CSV & .XLSX
Bell Curve Dashboard
Manager Dashboard
Smartlists

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Disclaimer: The pricing details were last updated on 14/11/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SurveySparrow pricing.

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SurveySparrow Reviews

OVERALL RATING 4.5 Based on 1,340 Rating(s)

Rating Distribution

Excellent 70.3 %
Very Good 24.2 %
Average 3.9 %
Poor 0.7 %
Terrible 1 %

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Videos on SurveySparrow

SurveySparrow | Explained in under 2 Minutes| Experience Management Platform | Survey Software

SurveySparrow Overview

How to add Skip Logic | Logic Branching for Surveys

How to add Custom CSS in your survey? | Designing your survey | Tips to design your survey

Introducing the New Conversational Form | SurveySparrow

NPS Surveys done under 5 seconds | SurveySparrow

SurveySparrow Screenshots

Conditional Formatting

SurveySparrow FAQs

Q. What is SurveySparrow used for?

SurveySparrow is Survey/ User Feedback Software. SurveySparrow offers the following functionalities:

Skip Logic
Survey Templates
Support Audio / Images / Video
Site Intercept Survey
Question Library
Question Branching
Phone Survey
Online Survey
Offline Response Collection
Multiple Question Types
Mobile Survey
Kiosk Survey
Embeddable Survey
Email Distribution
Data Analysis Tools
Custom Survey URLs
360 Degree Feedback

Learn more about SurveySparrow features.

Q. What are the top alternatives for SurveySparrow?

Here`s a list of the best alternatives for SurveySparrow:

Q. Does SurveySparrow provide API?

Yes, SurveySparrow provides API.

Articles on SurveySparrow

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