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About SurveySparrow

SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like.

Screenshots & Videos

Conditional Formatting
Rank Order Options
Password Protected Secure Surveys
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    91%
  • Momentum
    76%
  • Popularity
    88%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

SurveySparrow Awards

SurveySparrow Features

Survey/ User Feedback Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Phone Survey

It enables you to run your survey over telephones

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Online Form Builder Features

App Integrations

Allows integrations with third-party tools like Google Drive and Salesforce

Form Sharing

Enables sharing of the forms via sharable links and embed codes

HIPAA Compliant

Offers security over the collection of sensitive data and uphold to protect the integrity of PHI

Form Templates

Offers built-in template forms that are ready to be used right away

PDF Conversion

Enables conversion of forms to PDF files for easy sharing

Payments

Enables payment collection from the visitors via popular payment gateways

Multi-page Forms

Enables users to create forms that can be filled in multiple steps

Complex Forms

Enables creating complex forms with formula support and various other fields

Email Alerts

Enables alerts via email each time a form has been filled up and submitted

Drag and drop Builder

Has a pick-and-drop feature for easier designing

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

SurveySparrow Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 14/11/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SurveySparrow Pricing.

SurveySparrow Alternatives

View All SurveySparrow Alternatives

SurveySparrow Reviews

User Rating

4.6/5 (Based on 573 Ratings)

Ratings Distribution

  • Excellent

    71.4%
  • Very Good

    23.9%
  • Average

    4%
  • Poor

    0.2%
  • Terrible

    0.5%

Do You Use SurveySparrow?

Write a Review

Review Summary

SurveySparrow, a customer management software, receives overwhelmingly positive feedback from users across multiple review platforms. Reviewers consistently highlight its user-friendly interface, extensive customization options, and robust reporting capabilities as key strengths. SurveySparrow's ability to create visually appealing surveys and its seamless integration with various third-party applications are also frequently praised. Additionally, reviewers appreciate its affordable pricing plans and responsive customer support. Overall, SurveySparrow is highly recommended for businesses seeking a comprehensive and user-friendly customer management solution.

Pros

  • Userfriendly interface and intuitive design for easy survey creation and deployment.
  • Comprehensive features and customization options to suit various survey needs and requirements.
  • Supports various survey types, including NPS, customer satisfaction, and employee engagement surveys.
  • Robust reporting and analytics capabilities for indepth insights and datadriven decisionmaking.

Cons

  • Limited free plan options, which may not be suitable for users with basic survey needs.
  • Occasional glitches and bugs reported by some users, affecting the overall user experience.
  • Certain advanced features may require additional fees, potentially increasing the overall cost.
  • Limited integration options with other software and platforms, limiting connectivity and data sharing.

SurveySparrow User Reviews

AI-Generated from the text of User Reviews

Videos on SurveySparrow

SurveySparrow Screenshots

SurveySparrow FAQs

What is SurveySparrow used for?

SurveySparrow is Survey/ User Feedback Software. SurveySparrow offers the following functionalities:

  • Skip Logic
  • Survey Templates
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Library
  • Question Branching
  • Phone Survey
  • Online Survey
  • Offline Response Collection
  • Multiple Question Types
  • Mobile Survey
  • Kiosk Survey
  • Embeddable Survey
  • Email Distribution
  • Data Analysis Tools
  • Custom Survey URLs
  • 360 Degree Feedback

Learn more about SurveySparrow features.

What are the top alternatives for SurveySparrow?

Does SurveySparrow provide API?

Yes, SurveySparrow provides API.

SurveySparrow Contact

Vendor Details

Palo Alto, California Founded : 2017

Contact Details

+1 800-481-0410

https://surveysparrow.com/

Social Media Handles

Grid Report for SurveySparrow

Customers

Paysafe
Brella
SPB
Wydr
Vector
Deloitte Digital
SRI International
nix
PowerMBA
Godrej
Mphasis
GattiHR

SurveySparrow Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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