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Smartsheet Reviews

User Rating

4.9/5 (Based on 10,465 Ratings)

Rating Distribution

  • Excellent

    92.5%
  • Very Good

    5.5%
  • Average

    1%
  • Poor

    1%
  • Terrible

    0.1%

User Sentiments

Real-Time Collaboration, Extensive Automation Features, User-Friendly Interface, Customizable Dashboards

Limited Offline Access, Steep Learning Curve, Limited Formatting Options, Limited Reporting Capabilities

Do You Use Smartsheet?

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Review Summary

Users appreciate Smartsheet's user-friendly interface, customizable templates, and collaboration features. They find it effective for project management, task tracking, and team collaboration. Many reviewers acknowledge its ability to enhance productivity and streamline workflows. However, some users mention occasional glitches and a learning curve for advanced features. Additionally, a few reviewers express concerns about pricing and suggest improvements in customer support. Overall, users generally have positive experiences with Smartsheet, valuing its ease of use, versatility, and positive impact on their productivity.

Pros

  • Userfriendly interface simplifies project management.
  • Customizable templates accelerate project setup and tracking.
  • Realtime collaboration enhances teamwork and communication.
  • Mobile app ensures seamless project management on the go.

Cons

  • Limited offline functionality may hinder productivity without internet access.
  • Steep learning curve for complex project management scenarios.
  • Occasional performance issues and glitches reported by users.
  • Limited native integrations require thirdparty tools for certain tasks.

AI-Generated from the text of User Reviews

Reviews
VC

Verified User in Consulting

September 15, 2025 Source: G2.com
I have used Smartsheet to organize projects, track progress, and streamline team collaboration.
What do you like best about Smartsheet?I like that multiple people can work in the document at the same time, which makes collaboration much easier.What do you dislike about Smartsheet?I do not have any dislikes. Smartsheet has been very convenient.What problems is Smartsheet solving and how is that benefiting you?Smartsheet solves problems related to project organization, task tracking, and team collaboration. This benefits me by keeping projects on schedule, improving communication, and allowing everyone to work together in real time.
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VR

Verified User in Human Resources

September 15, 2025 Source: G2.com
Safe and Simple
What do you like best about Smartsheet?I like that Smartsheet is secure while keeping things simple. Navigating to different areas is simple and quick. You can easily get back to the home page by clicking the home button. I also like the look and feel. It doesn't feel boring and plain. You can also adjust to different views to help things organized.What do you dislike about Smartsheet?I wish switching from DataMesh to Dynamic view was easier. Including this in a tab next to the home button may be nice. This isn't a big deal since it only eliminates one extra click. Overall Smartsheet is secure and simple to use.What problems is Smartsheet solving and how is that benefiting you?I have team members across different states. Smartsheet helps me to better collaborate on various projects with people not in the same office as me. Smartsheet keeps things simple and easy to use.
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ob

orina b

September 14, 2025 Source: G2.com
So much convenience for sure
What do you like best about Smartsheet?Individual workspaces for projects What do you dislike about Smartsheet? Recommendations to others considering Smartsheet?Dashboards that are intuitiveWhat problems is Smartsheet solving and how is that benefiting you?I would like to see more AI integration in the product, or maybe I jus thaven't used this as much
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VM

Verified User in Education Management

September 12, 2025 Source: G2.com
Easy Budget Tracking
What do you like best about Smartsheet?Smartsheet has been the best way for my coworkers and I to collaborate on budgets in real time. It is the simplest way we have found to make sure that we are all on the same page as far as funding goes. It was very easy to learn and start working in as well. We use Smartsheet multiple times a day.What do you dislike about Smartsheet?Honestly there hasn't been many downsides. Maybe the fact that viewers can edit certain items in a sheet but not all? Other than that it has been a smooth implementation.What problems is Smartsheet solving and how is that benefiting you?It is benefiting me in that it gives real time updates for budgets that I am able to share between multiple people. It is much easier to use than other resources we have tried.
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VA

Verified User in Automotive

September 12, 2025 Source: G2.com
SmartSheet is solid
What do you like best about Smartsheet?Its simplicity with its interface. As long as the correct template is built with the proper functionality, its easy to use.What do you dislike about Smartsheet?I wish there was a better way to track pending tickets. Maybe that's an access thing depending on your user level. Also, having both English and French language on the same ticket is cumbersome. I appreciate it being offered in other languages, but it should be a choice/preference setting for the user to make, not be included all on one page with both languages at the same time. Clutters up the sheet and makes it hard to read.What problems is Smartsheet solving and how is that benefiting you?I use it primarily for accounting functions. New account requests, maintenance, tax exemption, charge term/credit applications, etc. I submit the SmartSheet, our accounting team handles it, and replies with what I need. Its a pretty straightforward process.
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NT

Nichole T

September 12, 2025 Source: G2.com
Smartsheet is a great place to keep our information in one spot!
What do you like best about Smartsheet?Being able to have information in one place and sharing that with coworkers.What do you dislike about Smartsheet?I don't dislike anything, I personally have not had the time to try or see what smart sheets full potential is.What problems is Smartsheet solving and how is that benefiting you?I am able to make a schedule for our technicians and keep track of our work.
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VS

Verified User in Computer & Network Security

September 12, 2025 Source: G2.com
PM on top of day to day activities Project management experience using Smartsheet has been excellent.
What do you like best about Smartsheet?Workflow and tracking features keep the project manager on top of Tasks and actions, my project management experience with Smartsheet has been excellent. It’s an intuitive yet powerful tool that supports nearly all advanced project management practices, making planning, tracking, and collaboration simple and effectiveWhat do you dislike about Smartsheet?After baselining Date, tracking is not on actuals which is a manual intervention and not suitable for project managers. Due to which actual variance is very difficult to identify. Apart from tracking, few fundamentals are also if provided will be an added advantage like dynamic LoV on any field which can be used on input forms.What problems is Smartsheet solving and how is that benefiting you?Workflow and reminders are reasonable, it solves the diary maintenance and keeps
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JA

Jonathan A

September 12, 2025 Source: G2.com
Smartsheet is a powerful and user-friendly tool that makes project management
What do you like best about Smartsheet?What I like best about Smartsheet is its flexibility to customize workflows and the ease of collaborating with team members in real time.What do you dislike about Smartsheet?What I dislike about Smartsheet is that some advanced features can feel overwhelming at first and may require extra time to learn.What problems is Smartsheet solving and how is that benefiting you?Smartsheet is helping me streamline project tracking, organize tasks, and improve team collaboration, which saves time, reduces miscommunication, and keeps projects on schedule
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VB

Verified User in Biotechnology

September 12, 2025 Source: G2.com
Great Planning Tool
What do you like best about Smartsheet?The best feature of Smartsheet is the ability share project plans with other individuals. It is easy for new users learn how to use.What do you dislike about Smartsheet?The only issue we have had is associated with the Mutiple licenses and some team members losing functionality at annual renewal time.What problems is Smartsheet solving and how is that benefiting you?Smartsheet allows us to plan manufacturing activities within a facility with limited capacity, to ensure that maximum utilization occurs.
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KM

Katie M

September 11, 2025 Source: G2.com
Smartsheet
What do you like best about Smartsheet?Smartsheets schedule buildin being able to just input a day and length, instead of a formula.What do you dislike about Smartsheet?If you put it in a form and then the schedule would be made.What problems is Smartsheet solving and how is that benefiting you?It is helping all me stay on task with all my projects and dates
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