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Smartsheet Reviews

User Rating

4.4/5 (Based on 3,918 Ratings)

Rating Distribution

  • Excellent

    53%
  • Very Good

    36.8%
  • Average

    6.8%
  • Poor

    1.3%
  • Terrible

    2.1%

User Sentiments

Real-Time Collaboration, Extensive Automation Features, User-Friendly Interface, Customizable Dashboards

Limited Offline Access, Steep Learning Curve, Limited Formatting Options, Limited Reporting Capabilities

Do You Use Smartsheet?

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Review Summary

Users appreciate Smartsheet's user-friendly interface, customizable templates, and collaboration features. They find it effective for project management, task tracking, and team collaboration. Many reviewers acknowledge its ability to enhance productivity and streamline workflows. However, some users mention occasional glitches and a learning curve for advanced features. Additionally, a few reviewers express concerns about pricing and suggest improvements in customer support. Overall, users generally have positive experiences with Smartsheet, valuing its ease of use, versatility, and positive impact on their productivity.

Pros

  • Userfriendly interface simplifies project management.
  • Customizable templates accelerate project setup and tracking.
  • Realtime collaboration enhances teamwork and communication.
  • Mobile app ensures seamless project management on the go.

Cons

  • Limited offline functionality may hinder productivity without internet access.
  • Steep learning curve for complex project management scenarios.
  • Occasional performance issues and glitches reported by users.
  • Limited native integrations require thirdparty tools for certain tasks.

AI-Generated from the text of User Reviews

Reviews
ES

ERICA SALAZAR

January 16, 2025 Source: Trustpilot.com
Hi my name's Erica Salazar
Hi my name's Erica Salazar
Just want to thank all you lovely ,nice people who toke the time for my training and Great attention for my important training . . I am very happy for a new start. .
Read more
JH

Jackie H

July 12, 2024 Source: G2.com
I LOVE SMARTSHEET!
What do you like best about Smartsheet?
I love how easy it is to move around information, edit cell & columns and color cordinante your sheets.
What do you dislike about Smartsheet?
The formulas are the thing I dislike the most. Since I have been using Excel for years and still do use Excel, it is hard to know how to formulate in SS. I feel like I need to re-teach myself each time.
What problems is Smartsheet solving and how is that benefiting you?
Keeping track of projects and their progress has been a game changer for us since everything updates in real time. I also like to use it for my personal tasks to make sure I don't let things fall through the cracks.
Read more
VP

Verified User in Pharmaceuticals

July 12, 2024 Source: G2.com
Project Management and Collaboration
What do you like best about Smartsheet?
Smartsheet's streamlined project management, collaboration features, workflow automation, customization options, centralized visibility, and seamless integration with third-party applications make it a powerful and comprehensive solution for modern businesses.
What do you dislike about Smartsheet?
Recommendations to others considering Smartsheet?
In our usecase, we are using Smartsheet in everyday work routines and find features such as Dynamic View make for easy use with non-Smartsheet users.
What problems is Smartsheet solving and how is that benefiting you?
Some users have found the platform to have a steeper learning curve, especially when setting up advanced features or custom workflows. That said, the Smartsheet community and Smartsheet universtiy are excellent resources to quickly get familiar with the platform
Read more
VS

Verified User in Legal Services

July 12, 2024 Source: G2.com
Efficient project management software for tasks and reminders
What do you like best about Smartsheet?
The ability to assign tasks per row. Built in calendar reminders to be sent to users
What do you dislike about Smartsheet?
Not integrated with our internal network file management system.
Recommendations to others considering Smartsheet?
Managing large matters and keeping the team on track with reminders
What problems is Smartsheet solving and how is that benefiting you?
Utilizing it for onboarding and offboarding employees and assigning tasks to the team
Read more
BM

Brett M

July 12, 2024 Source: G2.com
Have never had an issue with this platform
What do you like best about Smartsheet?
The simplicity of being able to collaborate with other coworkers with zero issue.
What do you dislike about Smartsheet?
I wish some of the formulas were as easy to use as excel.
What problems is Smartsheet solving and how is that benefiting you?
Task management is probably the most used function my company benefits from Smartsheet.
Read more
JG

JP G

July 12, 2024 Source: G2.com
Taking life documents to the next level with Smartsheet.
What do you like best about Smartsheet?
How easily information can be shared and eddited by multiple users.
What do you dislike about Smartsheet?
Still don't give me all the functionality that a excell document provides.
What problems is Smartsheet solving and how is that benefiting you?
Collaboration is made possible through many users, creating a life environment where we have immediate access to what the current status of our assets is in regards to legal compliance.
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VM

Verified User in Electrical/Electronic Manufacturing

July 12, 2024 Source: G2.com
Smartsheet has been super helpful with keeping track of the information that we need for our jobs.
What do you like best about Smartsheet?
I like how easy it is to work smartsheet and to input all of the information I need to. It is very easy to figure out how to navigate smartsheet which makes my work day process run more smoothly.
What do you dislike about Smartsheet?
I dislike how often smartsheet freezes up and doesn't save things properly. There are a lot of times where it is super slow which slows down my process.
Recommendations to others considering Smartsheet?
If you are looking for a place to input information for your company and are looking for it to be easy then this is the site for you.
What problems is Smartsheet solving and how is that benefiting you?
There are no problems that I am solving. The benefits are that I can keep all of the information in one place and everyone else has access too.
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VC

Verified User in Hospital & Health Care

July 12, 2024 Source: G2.com
My favorite project management software
What do you like best about Smartsheet?
It is so easy to create and utilize workflow automation that makes my job easier. Writing rules, formulas, and conditional formatting has never been simpler. It is just as easy to create a complex and thorough project plan with Gantt chart as it is to build a simple task manager. While you can invest as much time as you want into learning all the ins and outs that Smartsheet has to offer, it has a low barrier to implement and integrate into your daily worklife.
What do you dislike about Smartsheet?
The two things that would make Smartsheet even better would be to mass update rules/configurations across multiple sheets at a time, and have additional personalization options when creating Reports.
What problems is Smartsheet solving and how is that benefiting you?
Smartsheet does the work of keeping track of thousands of data points and automatically reminding business users to close out their tasks. If that functionality didn't exist, I would spend all my workday trying to follow up with people to know the status of their tasks.
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VC

Verified User in Consulting

July 12, 2024 Source: G2.com
A great tool for tracking project progress in teams or personal
What do you like best about Smartsheet?
I have to admit this is the first projects management tools I have used as the organization is pushing for it.
What do you dislike about Smartsheet?
I like the best is that several of your team members can share the progress on the project. As a manager, you can easily track the progress without talking to the teammates. In academia, we usually track the progress by in person casual meet (before offical group meeting) rather than use a tool to track it. Now, it is more convenienet than before.
Recommendations to others considering Smartsheet?
Some of the functions are not intuitively easy to implement. You have to learn through lots of video or take trainings.
What problems is Smartsheet solving and how is that benefiting you?
Can easily track the progress among groups
Read more
VC

Verified User in Hospital & Health Care

July 12, 2024 Source: G2.com
User-Friendly, Easy to Learn Software
What do you like best about Smartsheet?
Smartsheet is really user friendly, and a perfect "stepping stone" tool if you are working on getting better in Excel. It's great for project management because you can track/assign tasks to others, apply filters when sifting through large amounts of data, and organize your sheets in a way that best accomodates your learning modality or reading preferences. For example, the calendar view feature is an excellent way to get the "big picture" for due dates. While I have not needed customer support, I have received emails from our account representative checking in, so it's nice to know we have support if needed. Smartsheet is always sending out user tips and tricks emails, as well as invitations to webinars. The webinars are always helpful and usually showcase a way to further optimize your workflows. Using Smartsheet has helped me increase my confidence in expanding my knowledge of Excel. There are so many features and functions in Excel, you could never stop learning something new! Smartsheet helps you build that foundational knowledge and get you comfortable with organizing data in many different ways.
What do you dislike about Smartsheet?
None, Hyperlinking in cells sometimes funky but overall have not experienced any notable issues.
Recommendations to others considering Smartsheet?
Organizing various data across multiple teams
What problems is Smartsheet solving and how is that benefiting you?
Assigning tasks to keep deliverables on the right track/ projected to complete on time
Read more

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