SanCCS

About SanCCS

Deep Dive with Clara AI

SanCCS is a powerful, cloud-based contact center solution designed to help businesses scale customer communication effortlessly. Built with cutting-edge AI capabilities, SanCCS enables organizations to deliver exceptional customer experiences across multiple channels while optimizing operational efficiency. Whether you're a growing startup or a large enterprise, SanCCS adapts to your needs with flexible deployment, intelligent automation, and real-time analytics. From AI-driven call routing and quality monitoring to seamless CRM integration, every feature is designed to enhance agent productivity and customer satisfaction. With SanCCS, you can reduce infrastructure costs, improve response times, and gain actionable insights, all while delivering consistent, high-quality support at every customer touchpoint.

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Pricing

Free Trial Not Available
Starts at $17.00. Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep)

SanCCS Features

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Business Management Features

Employee Management

Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

CRM

Handles your contact database, follows up with potential customers and keeps them engaged

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Marketing Management

Documents, tracks and also helps to access all data pertaining to the marketing department

Training Management

Automates the documenting processes involved in training management and records the performance of employees during training sessions

Scheduling

Manages and helps to prepare schedules in an appropriate and timely manner

Vendor Management

Helps to manage necessary data concerning vendors and allows easy access

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Financial Management

Handles functions like management of cash and utilisation of funds

Time & Expense Tracking

Time and Expense is the process of recording and tracking hours worked and expenses as they relate to projects

Purchasing

Acquiring goods or services required for the business at minimal cost

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

CRM Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting outcomes based on performance and historical data.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Customization

Helps to customize the system for use in industry-specific use cases

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

SanCCS Pricing

Free Trial

Not available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Starter $17.00 $22.00 per user / month

Includes:

• Automatic Distribution of Calls

• Call Forwarding and Barging

• Document Upload by Client

• Voice mail

• 100% Call Recording

• Remote Extension

• Call Parking and Transfer

• Call Conference and Waiting

• Music On Transfer and On Hold

• Agent Monitoring

• Idle Time and Wrap Up Time Analysis

• Email Integration

• SMS Integration

• Internal CRM Integration

• Integration with Ticket Management System

• Virtual - No Set Up / VoIP Set Up

• On Call and Email Support

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Premium $24.00 $30.00 per user / month

Includes Starter, and:

• Meta Business WhatsApp Integration

• 1:1 WhatsApp Mapping

• Viber and Web Chat Integration

• Social Media Integration like Facebook, X and other Social Media

• Your Website Integration

• Third Party CRM Integration

• Quality Control Module

• Quality Control Audit

• Your Own Branding

Start Free Trial

Pro $30.00 $35.00 per user / month

Includes Premium, and:

• Agent Business WhatsApp Monitoring

Start Free Trial

Enterprise Custom

Includes Pro, and:

• Video Calling

• On Premises

Start Free Trial

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Disclaimer: The pricing details were last updated on 16/04/2026 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SanCCS Pricing

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SanCCS FAQs

1. What is SanCCS?

SanCCS is a cloud-based contact center solution that helps businesses manage customer interactions across multiple channels using AI and automation.

2. Who can use SanCCS?

It is ideal for startups, SMEs, and enterprises looking to improve customer support, sales outreach, and overall communication efficiency.

3. Does SanCCS support omnichannel communication?

Yes, it supports voice, email, chat, and social media channels within a single unified platform.

4. Can SanCCS integrate with my existing CRM?

Absolutely. SanCCS offers seamless integration with popular CRM systems to provide a complete customer view.

5. How does AI improve performance in SanCCS?

AI helps automate call routing, analyze conversations, provide insights, and enhance customer interactions through intelligent IVR and quality auditing.

6. Is SanCCS scalable?

Yes, being cloud-based, SanCCS is highly scalable and can grow alongside your business without heavy infrastructure investments.

What is SanCCS used for?

SanCCS is Call Center Software. SanCCS offers the following functionalities:

Outbound Call Center
Inbound Call Center
Concurrency Support
Live Chat
Progressive Dialer
Predictive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about SanCCS features.

What are the top alternatives for SanCCS?

Here`s a list of the best alternatives for SanCCS:

Does SanCCS provide API?

Yes, SanCCS provides API.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.