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About contactSPACE

contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process.

Screenshots & Videos

contactSPACE screenshot 1
contactSPACE screenshot 2
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    66%
  • Momentum
    62%
  • Popularity
    76%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Medium Business
  • Small Business
  • Individuals

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

contactSPACE Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.
contactSPACE Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 05/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about contactSPACE Pricing.

contactSPACE Alternatives

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contactSPACE Reviews

User Rating

4.8/5 (Based on 11 Ratings)

Rating Distribution

  • Excellent

    81.8%
  • Very Good

    18.2%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use contactSPACE?

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Videos on contactSPACE

contactSPACE Screenshots

contactSPACE FAQs

What is contactSPACE used for?

contactSPACE is Call Center Software. contactSPACE offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about contactSPACE features.

What are the top alternatives for contactSPACE?

Does contactSPACE provide API?

Yes, contactSPACE provides API.

contactSPACE Contact

Vendor Details

St Leonards, Australia

Contact Details

1300 360 553

https://www.contactspace.com/

Social Media Handles

Grid Report for contactSPACE

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Customers

Skills Certified
Ourtel
MonDial
Astia
Public Outreach
GiveTel

contactSPACE Integrations

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