Cloud Communication Platforms List (July 2024)

Stream Chat is a tool that provides chat API and SDKs for custom messaging applications, thus enabling the user to build real-time chat quickly. The user can swiftly ship in-app messaging with the tool’s highly reliable chat infrastructure. The users can increase engagement in their community or even replace email for their team with Stream Chat’s in-app messaging service. The chat SDK feature allows the users to build live-chat applications or even their Slack alternative. The tool provides dynamic slash commands, files attachments, direct and group chats, Giphy integration, multi-tenancy, threads to keep the discussion organized, and even previews to help users share information. Stream Chat allows the users to add a live chat solution to Livestream. The tool’s AI-based auto-moderation will monitor the conversation and keep it civil. There is no limit to the number of live chat participants. Reactions and threads will enable the user to keep the conversation organized. Using Stream Chat’s react components, SDKs, and UI kits, users can create a powerful web-chat experience or even a mobile application using just a few code lines.

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies.

VoIP Innovations offers aggressive wholesale rates on carrier services that include everything from origination, termination, and SMS/MMS to advanced services such as E911 and Telecom Fraud Mitigation. VoIP Innovations provides A-Z international termination to both fixed and mobile destinations in more than 200 countries and territories. Reliable service combined with the most competitive termination rates ensures that your call center is operating at maximum efficiency. Access to both the essential and groundbreaking telecom features that you need to stay ahead in an increasingly competitive space.

SMS-iT is a messaging platform that incorporates intelligence. You can improve traffic, subscribers, and profits, as well as automate your workflow and gain access to fresh opt-in leads, with the 2-Way omnichannel messaging & marketing platform. Built for businesses, the Internet of Things, the Metaverse, and the Blockchain. SMS-iT includes Zapier integration for connecting to over 4000 apps, as well as an API. From a database of over 1 billion segmented mobile records, find and target new clients. Great for businesses without an SMS list for marketing, businesses who require OTP (One Time Passwords) for operations, entrepreneurs, tech startups, SMBs, medium-sized businesses, and marketing agencies. SMS-iTTM uses artificial intelligence and automation to intelligently personalize client engagement, reduce churn, and generate new sales leads. It's designed to help your sales and marketing teams boost their capabilities, sales, and ROI.

Telnyx provides a platform and API with carrier-grade voice, data and messaging capabilities. By using its developer-friendly APIs, it seeks to transform the client business communications. It offers three products, the first being Elastic SIP Trunking, which targets crystal clear calls with low latency, jitter, and packet loss. There's number search, automated porting, number tagging, and the platform built for efficient and fast communications. It offers security using end-to-end TLS and SRTP/ZRTP encryption and boasts very high availability. With Programmable SMS users can send and receive texts globally with the SMS API built for reliable, enterprise-grade messaging and gain actionable insights with detailed records in real-time. Call Control lets users build a custom calling experience. Telnyx Call Control lets you make, manage and route calls globally to any device — phone, app or browser. Its voice API provides the flexibility to build calling experiences into other applications.

Customer endpoints fail or hang more often than you think. You need automatic retries to ensure deliverability. Webhooks come with a myriad of security implications, such as SSRF, replay attacks and unauthenticated webhook events.

Cloudonix’s voice communication technology turns your existing digital assets into communication channels accelerating sales and increasing customer satisfaction. Our digitally enhanced voice communication channels merge voice and data into a complete service context.

Introducing ClickConnector: the perfect blend of chatbot workflows, AI, and human assistance for unprecedented customer support experiences. For businesses that rely on exceptional customer service without compromising efficiency, ClickConnector is the perfect solution. With sophisticated AI technology and highly trained professionals, every aspect of the customer experience and journey is covered. The machinery behind ClickConnector is designed to fit in seamlessly with their business’ existing workflow - the interface effortlessly connects all aspects of support through multiple channels and platforms. Ensuring that all customer needs are addressed quickly and effectively, no matter what situation arises. Forget about long response times or scattered communication - ClickConnector has automated almost every functionality their team could require, from ticket management to organizational tools plus proactive actions for preventive maintenance. Machine learning constantly monitors each interaction or recommendation to understand patterns through data and help personalize customer interactions. Click Connector gives them real-time access to customer insights, accurate responses at a moment’s notice, faster resolution time, and improved conversion rate backed up by evidence-based decision-making with increased accuracy. Thanks to its groundbreaking features its customers will have an amazing experience day after day while being taken care of by experienced professionals who understand them like never before saving time, and money and ensuring a better brand image than ever before! So don't wait any longer to upgrade your business processes today with the power of Click Connector!

Introducing Telzio - the game-changing cloud phone service that is revolutionizing the way businesses communicate. With Telzio, customer can power billions of conversations with ease, ensuring that the organization stays connected, productive, and ahead of the competition.What sets Telzio apart from the rest is this unwavering commitment to user-friendliness, reliability, and unmatched quality. It have meticulously crafted our platform from the ground up to provide the customer with a seamless experience that will make communication a breeze. This innovative products are the pinnacle of excellence in the industry. With this mobile app and webphone, can effortlessly manage calls and stay connected wherever go. Say goodbye to the days of missed calls and frustrating logistics - Telzio is designed for scale and ease of use, making it the perfect solution for organizations of any size.But it doesn't stop there. Telzio has completely disrupted the industry with this groundbreaking technology and compelling pricing model. This customers can't get enough of the amazing value they receive with Telzio, and can't wait to show why.When to choose Telzio,are choosing a partner that is dedicated to the success. This team of experts is here to guide every step of the way, from the initial introduction to ongoing support. And make it a priority to understand the unique needs and tailor the platform to fit seamlessly into customers organization.Reach out to us today to learn more about Telzio and schedule an introduction. Experience for yourself the power of a phone service that puts in the driver's seat, empowering to connect, communicate, and conquer in today's fast-paced professional world. Telzio - the future of communication starts here.

Direct7 Networks is an online SMS gateway and messaging service provider helping out startups and enterprises communicate with customers in an efficient way. The platform gets a user-friendly API with seamless integration capabilities for brands to indulge in. Brands can also depend on the same to forward real-time alerts and appropriate notifications to their clients accordingly. Further, Direct7 Networks simplified API is compliant with both Unicode as well as normal messaging requirements, which companies can forward either as single texts or in bulk. The inbuilt API is also open to seamless customisations, where the entire framework can be revised as per the network, messages are sent upon. Moreover, Direct7 Networks 2FA OTP service is cost-effective, simple, instant and automated by nature, enabling users to get relevant tasks streamlined within just 20 seconds. Thus assuring complete security from frauds. Above all, easy integration plugins with pre-existing applications used by individual companies and round clock on-call support make Direct7 Networks stand out from the rest.

MQTTCHAT is an advanced chat solution that helps companies quickly add a chat feature to their website and apps, accordingly. The particular provides secure one to one messaging chat services, helping companies to keep the interaction ongoing with their customers. It allows both the communicating parties (agents and clients) to upload, preview and send photos to each other. They can capture photos from their webcam, instantly or even record audio/video content and send those to one another. With MQTTCHAT, users can see the typing indicators, online status and read receipt of one another, enabling through engagement. The chat interface of this particular comes with Facebook-like templates, where agents can open multiple, small chat tabs to communicate with more than one customer at a time, without switching to different windows. Companies can even send messages to their customers even when the latter is not connected with the business website. Moreover, MQTTCHAT also includes a custom dashboard that allows users to follow all types of business-centric statistics in real-time.

ConnectyCube is a call and chat tools for developer application platforms such as iOS, Android, and Web. It helps brands implement features like real-time chat, video calls, push notification service, user authorization, file storage, etc. to any application without the need for server-side implementation. The software brings iOS, Android, Web, NativeScript, Cordova, and React Native SDKs ready to use, thus providing developers the ability to build text and video chat modules from the client’s side. The developed applications can either be cloud-hosted or in the form of on-premise software. Besides 1-1 text and video chat services, one can even build chatbots so that the customers or website visitors can find helpful information even before engaging with a chat executive. Furthermore, ConnectyCube ensures that all sensitive user data like stored files, chat messages, recorded video calls, contact information, etc remain secure. For this, it uses end-to-end encryption for the messages and attachments sent in a chat. In addition to this, website owners can also create cookie statements and show users what data is being collected by the website. This helps businesses to be GDPR compliant, and HIPAA compliant all the time.

Introducing Voxtron, the most comprehensive customer engagement optimization solution! With Voxtron, bring together their entire workforce for coordinating, connecting and preparing for anything their paths may lead. Voxtron is an integrated communication solution that provides the perfect service, at the right time, in the right way. That's what makes it such a valuable asset to their organization. Voxtron assists in elevating their customer experience with virtual assistants that simplify human and computer interactions. The advanced and automated way to deliver customer engagement that transform how you do business – more efficient and cost-effective customer engagements are within reach with each use of Voxtron. Say goodbye to tedious customer conversations that leave you feeling drained. Save time while improving their customer satisfaction with every conversation via Voxtron virtual assistance capabilities. The possibility of freeing up employee’s available resources can improve efficiency across the board so don't wait any longer - get started with Voxtron today!

Message Fury is the ultimate WhatsApp Cloud API platform that will revolutionize how they interact with their customers. With Message Fury, they can centralize all their WhatsApp messages in one convenient inbox for efficient team collaboration. This saves them and their team valuable time and resources, allowing them to focus on what truly matters delivering exceptional customer experiences. Message Fury also will enable them to easily send messages to multiple customers, ensuring that their campaigns reach them quickly. No more waiting around for feedback or struggling to reach a large audience. With our platform, they can effortlessly connect with their customers and make a lasting impression. This platform enables them to create, manage, and track marketing campaigns directly through WhatsApp. Plus, they can create as many widgets as they want and embed them on their website and landing pages to generate quick leads. They understand the importance of security and reliability in today's digital world. That's why Message Fury uses WhatsApp Cloud API directly and boasts a 99.9% uptime rate. Message Fury seamlessly integrates with their existing CRM, ERP, and other tools for a smooth workflow.

Cequens, a versatile communications platform, empowers businesses across various sectors such as Banking, Financial Services, Insurance (BFSI) & Fintech, Retail, Logistics & Delivery, and Healthcare to send SMS messages, make and receive voice calls, send and receive emails, enable messaging, and automate workflows. Built on the pillars of simplicity, security, and seamless integration, Cequens leverages a robust technical infrastructure and a team of deployment and operations experts to ensure swift implementation and reliable service. Cequens stands out by offering AI-powered communication and engagement solutions, providing businesses with instant access to a generous amount of free credit upon completing a hassle-free contact form. This allows companies to immediately start using their SMS, voice, and WhatsApp communication solutions to connect with customers more effectively and efficiently. Moreover, Cequens offers advanced features such as real-time analytics, customizable workflows, and multi-channel messaging capabilities, allowing businesses to tailor their communication strategies to meet specific needs and objectives. The platform's user-friendly interface and comprehensive support ensure that even those with minimal technical expertise can navigate and utilize its features with ease.

Route Mobile a professional, knows how crucial it is to provide their customers with a seamless experience. With Route Mobile, they can easily connect with their customers through various channels such as SMS, Voice, and Email. But that's not all they also offer the latest in Enhanced Business Messaging Solutions, including WhatsApp, Viber, RBM, Google's Business Messages, and Maps. Imagine being able to communicate with their customers on the platform they are most comfortable with, whether it's via text, voice, or even popular messaging apps. They can stay connected with them in real-time, anywhere in the world, without any hassle. They understand the importance of enriching the quality of their interactions with customers. That's why they offer a wide range of communication solutions tailored to their needs. Whether they’re a small business owner or a large corporation, they have the right tools to help them unlock and simplify their communication needs. This platform is designed with their customers in mind, ensuring a convenient and user-friendly experience. It's time to take their customer communication to the next level with Route Mobile.

Introducing WaliChat, the innovative solution for all their WhatsApp analytics needs. This advanced monitoring tool provides detailed insights and analytics to help them understand and improve team performance on WhatsApp more effectively than ever before. With WaliChat, they can access structured data to better measure customer engagement, assign labels and metadata to conversations, as well as leave notes or resolve conversations in an instant. Plus, new features and functionality are added regularly to ensure that they have the best possible experience on their platform. WaliChat is perfect for any professional looking to manage their team’s activity on WhatsApp with greater efficiency and accuracy. So what are you waiting for? Try it today and take their analyses to the next level.

Make sure the customers are always up-to-date by sharing relevant promotional messages, updates, and reminders. Offer them exclusive discounts and personalized offers, and provide live chat support to help them avail of products or services. User can also convert curious visitors to committed customers by completing signing up, document uploads, user authentication, payments and more in over messenger. Finally, create lasting relationships by offering multi-channel support to customers across journey. Address their pain points quickly and cost-effectively, and woo back customers likely to stray with last-minute reminders.

SendBird Calls APIs just works so your users get a great experience. Build modern messaging experiences with delivery receipts, offline messaging, presence, translation, moderation tools, and analytics. From healthcare to dating to customer service, building in-app voice and video have never been easier. Power live support right within your app’s messaging experience. Push notifications keep your customers informed and engaged. Connect buyers and sellers and drive more transactions. Integrate chat with your shopping cart, payment system, reviews platform, and more.

Infobip is a cloud-based platform that helps businesses communicate with their customers across various channels. It’s a platform built for speed, scale, and deliverability helping businesses create the perfect customer experience. It works to drive a better outcome for both – customers and businesses. Through the excellent communication channels, businesses can reach more customers with faster and reliable messaging including crystal-clear voice communications. Users can manage and create emails with a single integrated platform and deliver a better customer experience with WhatsApp Business API. Businesses can connect with customers globally using their favorite chat apps and stay engaged with Facebook Messenger. It works to reduce messaging costs and improve delivery rates in real-time. With personalized messages, users can create automated journeys with the platform. It allows users to always be available to support customers with smart chatbots. The live chat tool instantly helps to connect with customers over an app or website. The platform works to create rich customer profiles for targeted communication and craft customer journeys with automated workflows.