Bright Pattern

About Bright Pattern

Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities.

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Pricing

Free Trial Not Available
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

83%
Momentum

66%
Popularity

84%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Bright Pattern Awards

# 6 Most Popular Call Center Software
Q1 2020

Bright Pattern Features

Show Feature Explanation

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Bright Pattern Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( One-time license / Quotation Based )

Pricing Plans

Bright Pattern Others

One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training

Features

Discovery and Design Workshop
Configuration and Customization to customer requirements
Testing and Evaluation
Agent and Supervisor Training
Administration Mentoring & Knowledge Transfer

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bright Pattern Pricing.

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Bright Pattern Reviews

User Rating

4.7/5 (Based on 282 Ratings)

Ratings Distribution

Excellent
78%
Very Good
16.7%
Average
5%
Poor
0.4%
Terrible
0%

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Review Summary

Reviewers value Bright Pattern's ease of use, customizable features, and reporting capabilities. It is praised for its ability to handle high call volumes and complex customer interactions, as well as its omnichannel capabilities, allowing businesses to communicate with customers through various channels seamlessly. Reviewers also highlight the platform's scalability, making it suitable for businesses of all sizes. However, some users mention occasional technical glitches and limited reporting options as areas for improvement. Overall, Bright Pattern is generally well-received for its user-friendly interface, robust feature set, and ability to enhance customer communication and satisfaction.

Pros

Omnichannel support for seamless customer interactions across multiple channels.
Advanced AIpowered analytics to optimize contact center operations and improve agent performance.
Robust reporting and analytics capabilities for datadriven decisionmaking.
High scalability and flexibility to accommodate changing business needs and growth.

Cons

Steep learning curve for new users and agents, requiring comprehensive training.
Limited customization options, which may restrict tailoring the platform to specific business requirements.
Occasional reports of technical glitches and system downtime, impacting overall reliability.
Limited integrations with thirdparty applications, potentially hindering seamless data transfer.