Home/Call Center Software/Bright Pattern
Updated on: May 31, 2020
What is Bright Pattern ?
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Bright Pattern

Brighter, Easier, Faster Cloud Customer Service
(46 Ratings) Write Review

Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

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Bright Pattern Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number South San Francisco, California / +1 650 529-4099
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

Bright Pattern Pricing

Pricing ModelOne-time license , Quotation Based
Bright Pattern

One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training

Features

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer
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Bright Pattern Pricing
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Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Bright Pattern FAQs

Bright Pattern is Call Center Software. Bright Pattern offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about Bright Pattern features.

No, Bright Pattern does not offer a free plan.

Learn more about Bright Pattern pricing.

Yes, Bright Pattern provides API.

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Bright Pattern Reviews

OVERALL RATING
4.2
Based on 46 Rating(s)
Rating Distribution
  • 35
  • 6
  • 4
  • 1
  • 0
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User in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 05 December 2019)
"Bright Patter Review"

What do you like best?

I can honestly say I do not really like anything about bright pattern. It functions ok, but not easily.

What do you dislike?

There is so much that needs to be improved. The layout of a long back and forth email string is confusing. There is no way to enter in pre set signatures to easily and quickly response to emails. Bright Pattern will log me out often. It has logged me out up to 6 times in one shift. If I am on a call when this happens, it hangs up on the person and we have no way of retrieving the call information to be able to call them back. There is no way to easily find emails. I cannot even find emails I have previously sent, so if for any reason I need to recall an email, I can't.

What problems are you solving with the product? What benefits have you realized?

I am a user to responds to phone and emails. I resolve the callers issues when possible.

...more
User in RetailSource : g2crowd.com
(Reviewed on 05 December 2019)
"Bright Pattern Review"

What do you like best?

I like the overall look of the user interface.

What do you dislike?

I do not like that you cannot hear when you are receiving an email like you can when you receive a chat message or phone call.

Recommendations to others considering the product:

Try it

What problems are you solving with the product? What benefits have you realized?

Bright Pattern makes it easier for supervisors and administrators to see the teams performance.

...more
Othmar MSource : g2crowd.com
(Reviewed on 04 December 2019)
"Reliable omni-channel move to the cloud "

What do you like best?

Platform is very reliable. Team is great to work with and we have no problem with integrating our applications

What do you dislike?

We do not see any shortfalls in the platform. Only downside is that it is not one of the widely used platforms so we do not have a lot of benchmarks and case studies.

What problems are you solving with the product? What benefits have you realized?

Brightpattern serves as our backbone for our entire BPO @home team. We utilize their omni-channel platform, 100% cloud based.

...more
User in Staffing and RecruitingSource : g2crowd.com
(Reviewed on 04 December 2019)
"Bright Pattern"

What do you like best?

Organized, functional and smooth most of the time

What do you dislike?

Logs off randomly, doesn't automatically update

What problems are you solving with the product? What benefits have you realized?

Efficient organization of incoming emails

...more
User in Human ResourcesSource : g2crowd.com
(Reviewed on 04 December 2019)
"Retail support Representative"

What do you like best?

I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too,

What do you dislike?

I do not like no alert or noise when an email is coming in like it does with a phone call comes in to our support center. When the email push does not work I have to grab them and this is timely to do with my job.

Recommendations to others considering the product:

Definitely recommend it to Human resource field companies. it is a great solution and offers a of benefits for our industry

What problems are you solving with the product? What benefits have you realized?

By using Bright pattern I am able to communicate effectively with my retail partmers in a positive and productive way. It is timely and it helps me to see my overall performance with how many phones calls and emails I answer and respond to for my dashboard. it is so much better than incontact was when it works.

...more
Michelle HSource : g2crowd.com
(Reviewed on 03 December 2019)
"Bright Patterns"

What do you like best?

I like that Bright Patterns houses all our incoming emails to our Customer Services giving all staff members the opportunity to work them.

What do you dislike?

I do not like that sometimes the body of emails do not come through. Only the sending email address.

What problems are you solving with the product? What benefits have you realized?

Currently no problems.

...more
Sean RSource : g2crowd.com
(Reviewed on 03 December 2019)
"Great Omni-channel Support Tool"

What do you like best?

Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems.

What do you dislike?

They are not equal in their omnichannel support. Their calling is better than chat, but it is improving.

Recommendations to others considering the product:

Use Bright Pattern if you need to integrate or have custom needs. Their scenarios are awesome!

What problems are you solving with the product? What benefits have you realized?

We use it for all calling and chat support. We have improved our answer rate for support calls and have been able to bring more agents to chat with the level of Integration with Zendesk.

...more
Consultant in RetailSource : g2crowd.com
(Reviewed on 03 December 2019)
"I work everyday with Bright Pattern."

What do you like best?

Bright Pattern is great tool for multi tasking. It allows me to be working on an email, be on the phone and chat without accidentally answering my email with the chat response.

What do you dislike?

The one downside to Bright pattern is that the screen is not very bright. I wish there where more color or color options for me to look at all day Or maybe some color coding. Also the ability to pop out the screen into another window for chat so I could have them one on each screen.

What problems are you solving with the product? What benefits have you realized?

With Bright Pattern we are more efficiently answering our customers in a timely matter. Also it helps distribute the customers so they are not on hold for long periods of time. Bright pattern assist with customer follow up and retention.

...more
Administrator in RetailSource : g2crowd.com
(Reviewed on 03 December 2019)
"Omni channel "

What do you like best?

There are so many options, and they continue to work and improve their software.

The reporting is great they have several reports to choose from, and you can also customize the reports. We continue to find different features and ways to use the system.

The update version of Bright Pattern has improved the look and functionality for the agents utilizing the software.

What do you dislike?

There are so many different use case scenarios I am not sure that we are utilizing the product to the fullest. I would like to be able to do more customizing of the view the agents see, allowing them to see more of the stats of their own as well as their department.

What problems are you solving with the product? What benefits have you realized?

This platform has let us work all of our interactions with one interface. We are able to utilize it with our phone calls, chats and emails. This has helped with time management of my agents so they are no longer going from program to program.

...more
Dave WSource : g2crowd.com
(Reviewed on 15 August 2019)
"More stable than other platforms."

What do you like best?

I love the stability of Bright Pattern. We previously had used in Contact and it seemed to endlessly crash, but that very rarely happens with Bright Pattern.

What do you dislike?

The only thing I dislike as a user is that when you need to review a call, it takes about 20 minutes to be able to retrieve that.

Recommendations to others considering the product:

It Will be an improvement over what you are working with now!

What problems are you solving with the product? What benefits have you realized?

It is easy to use. I also like that emails, SMS messaging and Chat are all incorporated into the platform. It makes for easy communication across multiple services.

...more
Read All Reviews

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Bright Pattern Screenshots

Agent Desktop
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Agent Desktop

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