Home/Call Center Software/Bright Pattern
Updated on: October 6, 2022
Bright Pattern - Call Center Software
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Bright Pattern

Provide adequate omnichannel assistance to individual clients with Bright Pattern
(79 Ratings) Write Review

What is Bright Pattern and how does it work?

Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities.

Bright Pattern Awards

Bright Pattern Features Show All Features

Bright Pattern Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number South San Francisco, California / +1 650 529-4099
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.brightpattern.com/
Category Call Center Software

Bright Pattern Pricing

Pricing ModelOne-time license , Quotation Based
Bright Pattern

One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training

Features

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer
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Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bright Pattern pricing.

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Bright Pattern Reviews

OVERALL RATING
4.5
Based on 79 Rating(s)
Rating Distribution
  • 70.8 %
  • 20 %
  • 7.7 %
  • 1.5 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Bright Pattern

Bright Pattern for Innovative Contact Centers
Bright Pattern for Innovative Contact Centers
Chatbot Mistakes and How to Overcome Them
Bright Pattern Omnichannel Communication for ServiceNow - Call Center Software

Bright Pattern Screenshots

Agent Desktop
Agent Desktop
Agent Desktop

Bright Pattern FAQs

Bright Pattern is Call Center Software. Bright Pattern offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Bright Pattern features.

Yes, Bright Pattern provides API.

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Customers

Canary
Canary
Hitachi
Hitachi
melco
melco
Mercedes
Mercedes

Bright Pattern Integration

96%
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com