Bitrix24

About Bitrix24

Bitrix24 boost team performance and encourages effortless communication with its collaboration features. The software can provide digital business solution in multiple fields with its diverse feature set. It comes enhanced with customer relationship management, internal communication, knowledge management, telemarketing and workflow management features. Bitrix24 supports voicemail, multi-user collaboration, video/audio conferencing, chat/messaging and file sharing. Users can also enjoy features like telephony, photo gallery, email management and social sharing. This cloud-based collaboration tool can be run on any device. You can do brainstorming and cooperative writing too with it.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $43.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

91%
Momentum

72%
Popularity

95%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Bitrix24 Awards

# 2 Most Worthy Software Business Management Software
Q3 2022

# 5 Fastest Growing Software Business Management Software
Q3 2022

# 1 Most Popular Software Business Management Software
Q3 2022

Bitrix24 Features

Show Feature Explanation

Business Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Marketing Management

Documents, tracks and also helps to access all data pertaining to the marketing department

Employee Management

Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise

Training Management

Automates the documenting processes involved in training management and records the performance of employees during training sessions

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Scheduling

Manages and helps to prepare schedules in an appropriate and timely manner

Vendor Management

Helps to manage necessary data concerning vendors and allows easy access

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Financial Management

Handles functions like management of cash and utilisation of funds

CRM

Handles your contact database, follows up with potential customers and keeps them engaged

Time & Expense Tracking

Time and Expense is the process of recording and tracking hours worked and expenses as they relate to projects

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Purchasing

Acquiring goods or services required for the business at minimal cost

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Bitrix24 Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( One-time license / Subscription )

Pricing Plans

MONTHLY YEARLY

Free (Cloud) Free

Start working online and sell more with CRM

Unlimited Users

Features

5 GB
Chat
HD Videocalls
Calendar
Company workspace
Feed
Knowledge base
Tasks & projects
CRM
Bitrix24.Sign
Drive
Contact Center
Website builder

Basic (Cloud) $43.00 $61.00 per month

5 Users

Effective collaboration for small businesses and sales teams

Features

24 GB
Chat
HD Videocalls
Calendar
Company workspace
Feed
Knowledge base
Tasks & projects
CRM
Bitrix24.Sign
Drive
Contact Center
Website builder
Online store
Customer support

Standard (Cloud) $87.00 $124.00 per month

50 Users

Advanced collaboration for your entire company and workgroups

Features

100 GB
Chat
HD Videocalls
Calendar
Company workspace
Feed
Knowledge base
Tasks & projects
CRM
Bitrix24.Sign
Drive
Contact Center
Website builder
Online store
Marketing
Online documents
Customer support
Administration

Professional (Cloud) $175.00 $249.00 per month

100 Users

Maximum sales and business process automation

Features

1,024 GB
Chat
HD Videocalls
Calendar
Company workspace
Feed
Knowledge base
Tasks & projects
CRM
Bitrix24.Sign
Drive
Contact Center
Website builder
Online store
Marketing
Online documents
Sales Intelligence
Automation
HR
Customer support
Administration

Enterprise (Cloud) $325.00 $499.00 per month

250 Users

Digital transformation tools for large businesses and enterprises

Features

3 TB
Chat
HD Videocalls
Calendar
Company workspace
Feed
Knowledge base
Tasks & projects
CRM
Bitrix24.Sign
Drive
Contact Center
Website builder
Online store
Marketing
Online documents
Sales Intelligence
Automation
HR
Multiple branches
Scalability
Enterprise pack
Customer support
Administration

Business (On-Premise) $2,990.00 $2,990.00 One-Time Payment

For 50 Users

Subscription renewals
Edition Upgrades
Telephony

Features

Online document co-editing
Number of employees that can co-edit the documents simultaneously: 10-10-20-20
CMS and source code
External users
Helpdesk & ticketing
eLearning and knowledge management
Active Directory, SSO, NTLM
Video announcements
Collaborate by email
Polls
Appreciation badges
Chat, audio and video calls
Group chats (public and private)
Personal/Group/Company drives
Cross device synchronization
One Drive, Google Drive, Dropbox, Box integrations
Online editing in GoogleDocs, MS Office Online
Local editing (MS Office, OpenOffice, LibreOffice)
In text search
Access rights
Public file sharing
Public folder sharing
Restrict public sharing
Document lock
Version history: Unlimited
Personal/Group/Shared calendars
Event planner
Sync with external calendars
Public and private groups
Projects
Groups with external users
Absence chart
Worktime tracking
Work reports
Meetings and briefings
Company structure
Employee directory
Activity stream workflows
Business Process designer
Records management
Tasks and projects
- Kanban
- Planner
- Gantt chart (timeline)
- Projects
- Notifications
- Checklists
- Reminders
- Delegating
- Task time tracking
- Task templates
- Email to task
- Task to email
- Rate task
- Task control
- Report builder
- CRM, workflow, calendar, drive integration
- Limit task planning to workday/workhours
- Task dependencies
- Custom fields in tasks
- Template sharing
- Trash bin
- Restore deleted task
CRM
- Leads, Contacts, Companies, Deals
- Data Import/Export (CSV)
- Migration from other CRM
- Kanban in CRM
- Sales target
- History
- Mobile CRM
CRM slider panel
- CRM timeline
- Custom fields in CRM
- Custom sections in CRM
- Google Maps
- Observers
Multichannel CRM
- Telephony
- Email
- Social networks and messengers
- Website live chat
- Chat to CRM: Unlimited
- Import emails to CRM: Unlimited
- Other channels via Rest API
Leads
- Convert leads to contacts, deals, companies
- Custom lead stages
- Custom lead sources
Client management
- Contacts
- Companies
- Custom contact/company type
- Custom industries
- 360 degree view
- Contact import/export
- Duplicate control
Deals
- Pipelines: Unlimited
- Change pipeline
- Recurring deals
- Custom pipeline stages
- Custom deal types
- Convert deal to quote or invoice
- Resource booking
- Repeat deals and leads
- Document builder
Invoices and online payments
- Custom invoice statuses
- Recurring invoices
- Online invoices
- PDF invoices
- Email invoices
- Invoice templates
Quotes
- Custom quote statuses
- Convert quote to invoice or deal
- Quote template
CRM activities
- Tasks
- Emails
- Meetings
- Calls
- Call lists
- Conversation recording
CRM communications
- Emails from CRM
- Inbound/outbound calls from CRM
- Inbound/outbound messaging from CRM
- Inbound/outbound SMS texting from CRM
Product catalog
- Taxes
- Currencies
- Product properties
- Measurement units
CRM website forms and chat widget
- Active website forms: Unlimited
- Public page for website form/chat
- Website widget
- Remove "Powered by Bitrix24" branding
CRM Automation
- Triggers
- Rules for leads
- Rules for deals
- Webhooks
- Custom rules
- Business Process designer
Reports
- Preconfigured reports
- Custom report builder
CRM access permissions
- Role based access rights
- CRM access log
Marketing
- Bulk emails
- Bulk SMS
- Voice broadcasting
- Bulk messaging (Open channels)
- Retargeting in Ad Networks
- Rest API
Integrated telephony
- Phone number rental limit
- Display own number in caller ID.
- Connect PBX via Rest API
- Connect PBX via SIP-connector
- Inbound/Outbound lines
- Call routing
- Call transfer
- VoIP phone sets
- Call intercepts
- Internal extensions
- Workhour settings
- Voicemail and greetings
- Call recording: Unlimited
- Telephony access rights
- Automatic dialer
- IVR (voice menu)
- Call quality evaluation
- Queue groups: Unlimited
- Queue group size: Unlimited
- Call to all distribution mode
- Call source tracking
Extended duplicate search
Contact center
- Channels: Unlimited
- Social networks and mobile messengers
- Save to CRM
- Routing
- Workhour settings
- Conversation transfer between employees
- Conversation transfer between channels
- Greetings and automatic replies
- Contact information capture
- Canned replies
- Website chat: Unlimited
- Route chat to all distribution mode
- Client conversation rating
- Supervisor conversation rating
- Open channel access rights
Webmail
- 2 way email sync
- Email to task
- Email to CRM
Sites and landing pages
- Sites: Unlimited
- Web pages: Unlimited
- Online storage: Unlimited
- Use own domain name
- Site templates
- Copy web pages
- Google Analytics
- Google Maps
- CRM website forms
- Live chat widget
- Callback request form

Based upon the Number of Users, the pricing plan varies.

Enterprise (On-Premise) $24,990.00 $24,990.00 One-Time Payment

For 1000 Users

Priority Support & Updates Subscriptions
Edition Upgrades
Telephony

Features

Includes features of Business plan, plus
Number of employees that can co-edit the documents simultaneously: 40
Web-cluster
Multiple divisions

Based upon the Number of Users, the pricing plan varies.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 24/08/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bitrix24 Pricing

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Bitrix24 Reviews

User Rating

3.9/5 (Based on 984 Ratings)

Rating Distribution

Excellent
40.1%
Very Good
33.8%
Average
14%
Poor
3.6%
Terrible
8.4%

User Sentiments

Feature Rich CRM, Extensive Collaboration Features, Ease of Use, Affordable Pricing

Unreliable Customer Support, Confusing Interface, Limited Mobile Functionality, Occasional Technical Issues

Do You Use Bitrix24?

Write a Review

Review Summary

Overall, users praise Bitrix24's user-friendly interface, customization options, and comprehensive features such as CRM, project management, and communication tools. The platform reportedly streamlines business processes and improves collaboration. However, users also mention occasional technical glitches, limited reporting capabilities, and a learning curve for new users. Some reviewers suggest improving customer support and documentation. Additionally, while Bitrix24 offers a generous free plan, some users express concerns about the pricing of advanced features and add-ons.

Pros

Comprehensive suite of business tools: CRM, project management, communication, and more.
Customizable to fit specific business needs.
Mobile app for onthego access.
Highly scalable for businesses of all sizes.