telecrm

About telecrm

Deep Dive with Clara AI

telecrm is an Indian CRM tool designed to streamline sales, support and marketing use cases for MSMEs and enterprises that rely on telecalling and WhatsApp for communication. It offers comprehensive lead management functionalities, performance reports, custom integrations, WhatsApp API, an automation suite and AI integration for call tracking; all with an easy-to-use interface provided at an affordable price.

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Pricing

Free Trial Not Available
Starts at $19.00.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

66%
Popularity

67%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

telecrm Features

Show Feature Explanation

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

IVR Support

Interactive voice recognition routes the caller to the right agent

telecrm Pricing

Free Trial

Not available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Subscription )

Quarterly Plan $29.00 $29.00 per user / month

₹1099 per User per Month

Features

Excel upload
Autodialer, Call recording
Follow-ups
Reports & Leaderboard
Automations
- Lead capture from 25+ platforms
- Follow-up notifications on WhatsApp

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Annual Plan $19.00 $19.00 per user / month

₹799 per User per Month

Features

Excel upload
Autodialer, Call recording
Follow-ups
Reports & Leaderboard
Automations
- Lead capture from 25+ platforms
- Follow-up notifications on WhatsApp
- Custom APIs

Start Free Trial

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Disclaimer: The pricing details were last updated on 23/02/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Dashboard

Leaderboard

telecrm FAQs

What is the main benefit of telecrm?

All these 6 parts combined form the user journey, and telecrm is the only CRM that helps you take the best care of your customers, and deliver top-notch experience across the entire user journey, making it the one simple place for your entire sales workflow.

Lead Management: Easily manage all your leads till they become customers. Capture your leads with all major integrations, and track complete lead history in one place.
Team management: Your sales grow when your entire team aligns and works for a single goal. With automatic call tracking and recording, incoming calls logging, follow-up reminders, etc, that's exactly what telecrm helps you achieve.
Sales growth: Turning more and more leads into customers with auto/power dialer, WhatsApp follow-ups, and WhatsApp marketing.
Retention: Make sure the people you have sold, keep paying you by creating the best experience for all your customers.
Upsell/cross-sell: Make sure that those customers keep coming back to you to buy other services from you.
Referral: Make sure that those customers bring you more customers.

How does automatic lead capture work?

We use API automation to automatically capture incoming leads from FB Ads, Google Ads, Website, Tawk, Justdial, Sulekha, IndiaMart, 99Acres, MagicBricks, Housing, and many other platforms.

Can I import my existing leads?

Yes! Just export as CSV and import into telecrm with a single click.

Are there any limit of using telecrm?

telecrm pro plan (Both quarterly and annual) gives you the ability to manage unlimited contacts. You can also send SMS/WhatsApp/Email messages from your phone, and use all other features. With the pro plan, you can access all the available integrations, Get support, and much more.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.