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Despite an industry-wide understanding of the benefits of the cloud, adoption remains low. So they asked call center IT execs what holds them back from modernizing their contact centers and upgrading to cloud technologies. In this e-book, they address their concerns and share what everyone needs to know for an informed, safe transition to the cloud.
Table of contents
1. Enabling Great and Differentiated Experiences Is Now Imperative
2. The Concerns About Cloud Adoption
3. Guidelines for a Smooth Transition to the Cloud
Vendor Evaluation Checklist
Solution Evaluation Checklist
4. Bright Pattern Omnichannel Cloud Contact Center Software