Salesforce Reviews

User Rating

4.8/5 (Based on 13,698 Ratings)

Rating Distribution

Excellent
88.3%
Very Good
6.7%
Average
1.5%
Poor
3.5%
Terrible
0.1%

User Sentiments

Extensive Customization Options, Robust Reporting Capabilities, Comprehensive Feature Set, Extensive Integrations

Steep Learning Curve, Slow Performance, Outdated User Interface, Complicated Reporting Tool

Do You Use Salesforce?

Write a Review

Review Summary

Salesforce Sales Cloud is lauded for its extensive customization options and seamless integration with various apps, enabling businesses to build tailored solutions. Users appreciate its user-friendly interface, robust reporting capabilities, and the ability to track customer journeys comprehensively. However, some users find the platform complex, especially for beginners, and point out the high cost of additional licenses and features.

Pros

Industryleading functionality with robust CRM features
Highly customizable to fit unique business needs
Seamless integration with other Salesforce products

Cons

Steep learning curve, especially for nontechnical users
Complex pricing structure can be confusing for customers
Limited offline functionality

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Claudia

February 24, 2026 Source: Trustpilot.com

Positive experience

I had a positive experience with the company. They are a bit higher price but you get the value back.

Henrietta

December 22, 2025 Source: Trustpilot.com

Truly the best CRM for sales…

Truly the best CRM for sales professionals

HipnF

November 6, 2025 Source: Trustpilot.com

Here I could find everything

Reports, automations, all in one place, it’s not cheap but it’s solid

Parker Mendoza

October 14, 2025 Source: Trustpilot.com

honest service

Feels genuine add reliable.

Les

September 22, 2025 Source: Trustpilot.com

Salesforce for a small builder

Salesforce has a product for small business. We have three seats and its much cheaper than when I used it five years ago for a larger business. Works well and relatively inexpensive, functional and easy to use.

Zakhar Sk

May 5, 2025 Source: Trustpilot.com

Been using Tableau for years

Been using Tableau for years, both the software is great, and the support have always answered my questions in quick and clear manner. Highly recommend

Andrew

April 22, 2025 Source: Trustpilot.com

superior and way ahead in terms of…

superior and way ahead in terms of technology in every aspect

Gayla

December 18, 2024 Source: Trustpilot.com

Flexible Platform

Does the job for us! Allows us to easily manage our contacts and prospects. Would love to see a newer platform with easier management, but Salesforce is very robust and offers a lot of flexibility.

Gaile G

September 19, 2024 Source: G2.com

Manager

What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?Sales reps can easily and effectively enter their opp data and focus on selling business.What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?Could have more automations to sync with SlackWhat problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?It solves the major problem that sales rep have, they don't have enough time to enter a bunch of data and sales cloud helps with it

Verified User in Banking